Bath Fitter Franchising
reviews & complaints

I got someone from bath fitters to come out and give me an estimate. However he asked for my debit card to get a monthly payment going on, but I had told him i wasn't going to pay for anything that day. After he left I saw $700 plus pending on my card. I called him as he gave me his number and explained that for a refund I would have to wait a couple of days. He also asked for me to sign a contract he sent me but I never signed it. How long does this refund take?

On 10/29/21 I ordered service for my bathroom and was assured that it could be completed by the Thanksgiving holiday. The bathtub and walls were measured, and I made my down payment to have the work completed. Several weeks later, on 11/18/21, the worker came to install my new bathroom--I was nervous because it was so close to the holiday, but I kept faith that this Company would keep its promise by delivering the service that I paid for with precision and accuracy, but Unfortunately, that was not the case.

Exactly one week before the Holiday, I was informed that the measurements were ALL WRONG and had to be retaken. He also took down my vanity mirror but did not replace it. I then called the main office in Long Island, and I could not reach them for a few hours. When I finally got a hold of someone on the phone, more promises were made to fix my bathroom and get it done correctly for the Holiday, but disappointedly that NEVER HAPPENED. No one ever came out to see about my bathroom.

Needless to say, today is the day after thanksgiving, and I was thoroughly embarrassed by my half done bathroom. I fixed the vanity mirror myself. They finally corrected the measurements and installed the bathtub backdrop. However, my tub is still not done.

For all of the broken promises and unsatisfactory service, I am asking to receive a discount that is fit for a customer who spent about 5, 000. The work I received was not worth what I paid. I feel like I have been treated unfairly. I am asking you to honor my request and this conversation will not continue any further. If it is not honored, I will be forced to take further action Thank you in advance for your cooperation.

My wife & I entered an agreement with Bath Fitter in August of 2019 to remodel 2 bathrooms in our home. We paid $4, 000 down and several weeks later we decided to cancel the order due to us finding a better deal with a local contractor. We were told by an associate of the company that our money would be refunded but we've yet to receive anything almost 2 years later! We've called repeatedly & keep getting the run around! We just want back our $4, 000 that was stolen from us! We never received anything from the company yet they've kept our money!

A sales guy came to my house to estimate the cost of refitting my tub. Originally gave me a higher price but if I put down a 500 deposit, he'd lower the price and lock it in. So I did. Fast forward a few months, I still hadn't scheduled the refitting and my hospital has new owners who are letting go nurses left and right (I'm a nurse), so I again asked for a refund of my deposit, because I can't be irresponsible about spending 7000 on my bathroom when my job isn't secure. Again, refused to refund me and said it was forfeited if I don't go through with it because it's "policy." I'm a single parent and shouldn't have to forfeit 500 when no services were ever rendered. I just filed a BBB complaint to get my refund back.

My mother in 2008 had a upstairs bathtub and other stuff for the bathtub over the years from 2008 to 2020 then what happen was the drain starting to go very slow and the water just sits, I call bath fitter and tell them the issue and they said they can not come because they are not responsible do drain I ask them can I put something in drain to correct the issue they it will damage the pipes and I had to get a plumber they charge all together $2,000.00 for repairs bath fitters should pay me back

Bath fitter installed our shower/tub a few days ago. They told us to wait a couple days before using, so we just used it for the first time today. I get in the shower tonight, and when I get out and go downstairs I hear a weird noise. I look around, and notice
dripping. A HUGE bubble of water is on my ceiling. I turn the water off to the house, and call the emergency line- no answer, left a message. Here we are an hour later, and multiple calls later, and still no call back.

The bath tubs have a lifetime warranty. The ceiling was replaced as well as the walls in one of the jobs, this is falling down now. We need someone to come out and access what can be done to make the repairs. I have been trying for over 2 years to get someone out to look at this job. Please check in your records as a commercial job,
Carrie Steele-Pitts Home, Inc., 667 Fairburn Road NW, Atlanta, GA 30331.

Our contact number is 404-691-5187, 123, my name is Denise Kimbro.

Please contact us as soon as possible.

Very expensive...they charge a lot of money just because they have a one piece acrylic lining...alomost like 5000-6000 just to do the bath tub and bath tub walls and tap and shower head fixtures only. You can actually redo a whole bathroom including replacing whole bathtub and redoing the tiles and also the bathroom vanity and basin and floor for that money. Unwilling to come down on price and had to run a call past his Vice president who said they would not reduce by more than 20% of their over priced price. Their salesmen make 90K a year...no wonder they have to charge the customers more. This is strictly for the rich and the impatient. Anyone else...takke your time...dont be in a hurry find a contractor who can do this more economically.

I called Bath Fitter to see about a walk-in shower stall for our home. The salesman kept telling us about the "discounts" we were getting. Even with the discounts, it rapidly approached $10, 000...just for a job on the bathtub! I should be able to get an entire bathroom remodel for that!

When you put down a deposit, you're only given 3 days to cancel in order to get your full refund. About 7-10 days later, someone shows up to take final measurements, etc. We didn't know when we signed the contract that they would be replacing the pipes in the bathroom. We would be without water for 2 days. It would be 3-5 days before we could use it. The noise and dirt created by ripping out the old bathtub would have been very upsetting for my mother who is in the beginning stages of dementia.

Needless zoo say, we lost our deposit of over $3000 dollars, but am thrilled I won't over $6000 for the finished project.

Lesson learned.

Jason (sales consultant) came to the house and measured quoted a price. What made our decision to buy was that it was a "one day install". A date was set with the company, the installer and a plumber show up as agreed. Then the news that this was scheduled to be a two day install. Time was taken off from work for the agreed one day so now another day will have to be taken off. During the first day of the install the old bath tub was prepared incorrectly and a new tub would have to be installed. So on the second day of the install the installer showed up, the tub they had in stock was damaged a new one had to be ordered from phoenix, delivery in two weeks. I feel bad for the installer (seems like a nice guy) but this is beyond unacceptable. Now the bathroom is out of service for over two weeks and we were not informed about it not being a "one day install" not happy!