Bath Fitter Franchising Complaints & Reviews

Bath Fitter Franchising / we had 2 bathrooms replaced by bath fitters in 2003-2006.

Jun 18, 2019

The bath tubs have a lifetime warranty. The ceiling was replaced as well as the walls in one of the jobs, this is falling down now. We need someone to come out and access what can be done to make the repairs. I have been trying for over 2 years to get someone out to look at this job...

Bath Fitter / bathtub liner and shower

May 30, 2019

Very expensive...they charge a lot of money just because they have a one piece acrylic lining...alomost like 5000-6000 just to do the bath tub and bath tub walls and tap and shower head fixtures only. You can actually redo a whole bathroom including replacing whole bathtub and redoing the...

[Resolved] Bath Fitter Franchising / tub insert, surround, fixtures, plumbing

Apr 14, 2019

We had bath fitter out of lombard, il install an insert, surround, new fixtures, plumbing, and they were supposed to install a door but apparently they measured wrong and brought the wrong size and we now have to wait until the end of the month for that. There are some cosmetic issue...

[Resolved] Bath Fitter Franchising / tub replacement

Feb 22, 2019

I called Bath Fitter to see about a walk-in shower stall for our home. The salesman kept telling us about the "discounts" we were getting. Even with the discounts, it rapidly approached $10, 000...just for a job on the bathtub! I should be able to get an entire bathroom remodel for...

[Resolved] Bathfitters Albuqueque / new bath tub

Feb 12, 2019

Jason (sales consultant) came to the house and measured quoted a price. What made our decision to buy was that it was a "one day install". A date was set with the company, the installer and a plumber show up as agreed. Then the news that this was scheduled to be a two day install. Time wa...

[Resolved] Bath Fitter / refund

Dec 23, 2018

Bath Fitter sales person came to my house and gave me a quote. He said if I sign up right away they could take $100.00 off of the bill. I had to crunch some numbers so didn't sign up right away. I phoned him the next day and he said he could give me a $50.00 refund. There in lies the...

[Resolved] Bath Fitter Franchising / bathroom remodel

Dec 21, 2018

Filed against : Southern Bath Solutions, LLC 5811 McCann Drive Baton Rouge LA 70809 Complaint Description: Job is incomplete, yet they charged my Discover Card (unauthorized!) and I have to get local contractor to finish the job. They stopped communications On Sept 26, 2018, I put down a...

[Resolved] Bath Fitter Franchising / tub to small

Dec 06, 2018

Replaced my Garden tub with a much smaller tub average tub size 60 inches long they replaced my Garden tub with a 23 inch tub I am unable to sit without bending my knees. I have called corporate office and Norcross without any resolution this is a 8, 000 dollar job I need to be able to...

[Resolved] Bath Fitter Franchising / salesman from bathfitters

Nov 07, 2018

Salesman came in with a flippent attitude saying why he had to drive so far from savannah GA to me. Asked why i called uf i wwasn't buying. Rude and discriminated asked me why i dont go back to my country and before he took off in his car told me " your pretty do like all women do find a... / sales person

Oct 06, 2018

I made an appointment with the company for 3pm and I was told that they show up at the agreed time. We got a text message from the rep who kept trying to change appointment to 2:30. We declined to meet at that time as we had other people coming to quote us. The representative showed up at...

Bath Fitter Franchising / cracking by drain

Jun 27, 2018

We chose BathFitters because we had used them in our previous home. The product, installation and durability was fine. After we moved to our new place, we decided to have our bathtub refinished, since we felt it was a good product. The installation was done on September 11, 2017, and by...

Bathfitters / bath/shower installation

Sep 17, 2017

We purchased a large soaking tub/shower combo. Installation was to be completed at the end of June 2017. We were told by the sales person, "we will be in and out in 2 days. In the end, you will have a completely finished bathroom to enjoy." We put down about $2000 deposit. He measured...

Bath Fitters / bath fitters and, and flooding house tardy in finishing job. product does not have lifetime guarantee as advertised

Aug 05, 2017

Installer began construction on July 11, 2016.Installer forgot to connect water pipes, proceeding to flood two levels of my home.Bathfitters narrowed scope of repaired.Plumber came 8 days later.When my insurer, Intact, failed to help with repairer, Mr Rafuse from bathfitters failed to help...

Bath Fitters / shower installation failure

Jul 29, 2017

I had a shower installed by Bath Fitters. The floor they put over the existing shower floor has such a pitch to it that your feet slide into the drain. In addition, about 6 months after installation, the shower door started hitting the wall corner, to the point where it is difficult to...

Bath Fitter Franchising / all of it

Jun 06, 2017

My nightmare started in March of 2005. Lifetime Warranty is a total sham with these people! My tub and surround cost $5000 The walls are loading up and bowing from water inside. My window was replaced twice after being lied to about it even being ordered in the first place. There was water...

Bath Fitter / one piece bath unit

May 18, 2017

Bath Fitter Winnipeg 349 Johnson Avenue West Winnipeg, Manitoba Canada Principal Owner: Brian Turcotte The Bath Fitter consultant came to our seasonal home. Upon the recommendation of an employee at Bath Fitter and due to the warranty not covering 'shifting, ' we discussed this at length...

Bath Fitter / Tub conversion

Feb 23, 2017

Lifetime Guarantee. Not exactly. Seamless installation? Not exactly. I have had the conversion several years. Mold developed in the "seamless" seam between the wall and shower floor. Three times this has happened. The first time I was charged $100 to have it resealed. I believe it...

Bath Fitter / Tub enclosure

Jan 10, 2017

3 months and project not done. The walls were not cut to fit, so they filled in the spaces with caulk. They redid it 2 times to try and make it right. 3 different workers and it looks horrible. The caulk is peeling off already. The local company has decided we are too fussy- just settle...

Bath Fitters, Dumont NJ / Plumbing

Dec 15, 2016

On 7/28/16 Bath Fitters in Dumont NJ remodeleled my bathtub, but stupidly turned the hot water temperature down to tepid so I can never have hot water again. No hot shower or bath ever again. "For my own good" they claim. The hot water in my kitchen sink and bathroom sink is very hot as it...

Bath Fitter / Original order; stalled work; wall reordered; wall too short; overcharged for bath fitters mistakes

Dec 09, 2016

11/10/16 interview with Bath Fitter representative; picked wall color and accessories; detailed what Bath Fitter would and would not do in contract; representative took many measurments. We have an oversized tub that we were not covering; only covering walls and ceiling. 11/23/16 Bath...

Bath Fitter / Bathroom remodel for handicapped veteran.

Dec 05, 2016

My husband needs a handicap bathroom and the VA grant was approved for it. We chose Bathfitters to do the work, but just before the work was to begin Bathfitters manager came to our home to discuss the work to be done. He undid everything that was going to be done according to what the...

Bath Fitter / Service/installation

Nov 23, 2016

Ordered a bath fitter door and shower surround in August from their Burnaby BC location. Sales guy comes, measures, and we decided on a 3, 100 door and surround to be installed Oct. 28. I pay 30% down, and wait. Oct 14 or so comes, and they say we can do it early - i say "great"...

Bath Fitter / Tub

Oct 10, 2016

We had our tub covered in January 2016. In Sept I noticed there was water between the old tub and their product. I called and they sent someone to fix it. The first person could not fix so they sent another person. He put seal around the drain. A week later water is back. They sent someone...

Bath Fitter / Tub

Jul 26, 2016

A dark stain appeared on the back of my tub, I called the Burnaby office and was advised to spray it with half bleach and water, let sit, then rinse. I did several times but it didn't work. I called back and was told they won't honor my warranty because they have no proof I used the...

Bath Fitter / Bathtub installation / Warranty / Customer service

Apr 20, 2016

We had an installation done in the summer of 2015. When the sales guy came to my house he had no issues taking my money and letting me know who great of a company it was and if there was ever any issue that they would take care of it. Fast forward to February 2016...I called the company...

Bath Fitter / Not the tub I wanted

Mar 31, 2016

I ordered a 60" soaking tub. In order to install, the installers took out an unnecessary wall in my bathroom (which I begged them to take out) and built a new half-wall that would contain the new tub. However, when the salesman first measured, he had no way of forseeing that there was a...

Bath Fitter / Tub, base and wall-acrylic

Nov 01, 2015

Salesman came to house 6-10-2015. Will save that story for another time. Order would take 6-8 weeks. At six weeks received a call to say end of August. Got that straightened out & amazingly was ready 8-5-15. OMG, it looked as if I tried to install never having done this before. The tub wa...

Bath Fitter / Shower Panel Door Exploded - Charging me to replace!

Oct 13, 2015

We purchased 2 Bath Fitter tub surrounds with 2 sliding shower doors (4 glass panels) that were installed in the hallway bath and master bathrooms on May 27, 2008 for $4, 100.00 by the Milford Ct. Store. On October 1, 2015, out of the blue, I heard a deafening crash coming from the hallway...

Bath Fitter / Deposit

Sep 03, 2015

I put down a deposit for a shower installation. No installation date was set. When BathFitter called to set a date for installation I told them I wasn't interested in a bathroom shower update any longer due to job loss. I sent several letters to them requesting my deposit back. Instead of regarding...

Bath Fitter / Wrong information

Aug 19, 2015

I was told by Bath Fitters when I called to set up the appointment that they would do everything except the floor in my bathroom. When the Rep came out, he informed me that all they do is the tub/shower conversion to their method, and that is it. I wanted that, plus ceilings and walls done...

Bath Fitter / Terrible Service

Jul 29, 2015

The caulking has turned yellow with in the first 12 months. Bathroom now looks terrible. Warranty says only covered for 3 months. They offered to sell me more of this crappy caulking and fix it myself. But refuse to warranty the materials used. Expensive waste of money. I would recommend...

Bath Fitter / damaged personal property

Mar 23, 2015

During the installation of a bathtub removal and shower install by Bath Fitters on January 10 and 20th, 2015, not only was the install done terribly and had to be redone by another installe 3 weeks later, they damaged our brand new bathroom vanity and the footboard of our bed. We've...

Bath Fitter / Poor quality product

Mar 20, 2015

I regret ever purchasing this product. We initially bought into it because of the ease and convenience of the installation in one day. The installer did a good job and the bathroom looked nice and shiny for about the first 3 or 4 months. Now no matter what I use to clean it it never shine...

Bath Fitter / installation

Sep 11, 2014

I got a liner replaced in July of this year. Great installation except for a gash by the drain. Sent the Long Island outfit of BF photos and they assessed that the liner had to be replaced. Three weeks later, last Monday, a tech with the new liner arrived. He was about half hour late...

Bath Fitter / Will not honor lifetime warranty

Apr 29, 2014

Contacted the Bath Fitter in Livonia, MI. concerning the silicon caulk separating from the wall and tub and the black mold in the caulk. I was told by the person on the phone that there would be a $75.00 charge to replace the caulk. The information I received on the flier supplied by the...

[Resolved] Bath Fitter / Shower walls

Jan 12, 2014

1) Maureen (sales person) came to condo to give a quote on redoing shower walls in our master bathroom. She asked what my important wants were. I said no moldings very little silicone and no seams if possible on walls, one wall had a bulge in it and she said it was not a problem the...

Bath Fitter / Failed to deliver what they promised

Apr 27, 2013

We met with a Bath Fitter sales rep who guaranteed us they would complete the work of installing a shower in our upstairs bathroom in one day. After taking measurements, the sales rep left our house and said someone would be contacting us to set up a time to complete the job. After more than...

Bath Fitter / Grim business

Nov 20, 2012

Bathfitters Company is doing grim business. They tried to get more money that used to pay. They call you and play with your emotions. They threaten you and persuade to pay immediately, without time to think. They can’t behave like that with honest people! It is ridiculous!

Bath Fitter / Hate them

Mar 01, 2011

From day one I have been lied to by the company bathfitters. I have worked for them for 3 months and get lied to at least once a week. The hours suck and my boss needs to get her head out her ***. The other employees constantly call off so am always being called in. I actually follow the...

Bath Fitter / Lies

Feb 24, 2011

2 months ago we had Bathfitters install a shower with surround wall. The salesman SWORE that nothing would stick to the walls as long as we didn't use bar soap, which we don't. We do have well water and was concerned about the rust, he reassured us several times, that...