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Bath Fitter Franchising Customer Service Contacts

102 Evergreen Drive
Springfield, Tennessee
United States - 37172

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Bath Fitter Franchising Complaints & Reviews

Bath Fitter FranchisingI am complaint about my bathtub

My mother in 2008 had a upstairs bathtub and other stuff for the bathtub over the years from 2008 to 2020 then what happen was the drain starting to go very slow and the water just sits, I call bath fitter and tell them the issue and they said they can not come because they are not responsible do drain I ask them can I put something in drain to correct the issue they it will damage the pipes and I had to get a plumber they charge all together $2,000.00 for repairs bath fitters should pay me back

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    Apr 18, 2020

    Bath Fitter Franchising — This is a scam company

    This company is totally an scam, please investigate this company. It's been no more than 10 months they...

    Feb 04, 2020

    Bath Fitter Franchising — shower remodel

    Last month I had a shower remodel done by Bath Fitter. Due to improper installation the walls in my home...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Bath Fitter Franchisingshower/tub installation

    Bath fitter installed our shower/tub a few days ago. They told us to wait a couple days before using, so we just used it for the first time today. I get in the shower tonight, and when I get out and go downstairs I hear a weird noise. I look around, and notice
    dripping. A HUGE bubble of water is on my ceiling. I turn the water off to the house, and call the emergency line- no answer, left a message. Here we are an hour later, and multiple calls later, and still no call back.

    shower/tub installation
    shower/tub installation
    shower/tub installation

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      RESOLVED

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      • Bath Fitter Franchising's response · Oct 22, 2019

        Hi Nicole, we were sorry to hear about this issue. We understand our team was able to respond within 24hrs to begin repairing the issue. Please do not hesitate to reach out if we can assist further. Thank you.

      Sep 30, 2019

      Bath Fitter Franchising — unethical behavior

      In May we entered into an agreement with BathFitters of San Diego to resurface our downstairs shower and a...

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Bath Fitter Franchisingwe had 2 bathrooms replaced by bath fitters in [protected].

      The bath tubs have a lifetime warranty. The ceiling was replaced as well as the walls in one of the jobs, this is falling down now. We need someone to come out and access what can be done to make the repairs. I have been trying for over 2 years to get someone out to look at this job. Please check in your records as a commercial job,
      Carrie Steele-Pitts Home, Inc., 667 Fairburn Road NW, Atlanta, GA 30331.

      Our contact number is [protected], 123, my name is Denise Kimbro.

      Please contact us as soon as possible.

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        • Bath Fitter Franchising's response · Jun 21, 2019

          Hi Sherry, thank you for reaching out and letting us know. We will forward this message to our local team and they will be in touch shortly to assist.

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Bath Fitterbathtub liner and shower

        Very expensive...they charge a lot of money just because they have a one piece acrylic lining...alomost like [protected] just to do the bath tub and bath tub walls and tap and shower head fixtures only. You can actually redo a whole bathroom including replacing whole bathtub and redoing the tiles and also the bathroom vanity and basin and floor for that money. Unwilling to come down on price and had to run a call past his Vice president who said they would not reduce by more than 20% of their over priced price. Their salesmen make 90K a year...no wonder they have to charge the customers more. This is strictly for the rich and the impatient. Anyone else...takke your time...dont be in a hurry find a contractor who can do this more economically.

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          • Bath Fitter Franchising's response · May 31, 2019

            Hi Sanjay, since everything we do is custom-made, our pricing really depends on the complexity of the job and your choice of style and accessories. You get an installation is done in as little as one day with no demolition, along with a new custom-made tub that will transform your entire bathroom. Our premium quality tubs are also backed by a limited lifetime warranty. Thank you for feedback.

          Apr 14, 2019

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Bath Fitter Franchising — tub insert, surround, fixtures, plumbing

          We had bath fitter out of lombard, il install an insert, surround, new fixtures, plumbing, and they were...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Bath Fitter Franchisingtub replacement

          I called Bath Fitter to see about a walk-in shower stall for our home. The salesman kept telling us about the "discounts" we were getting. Even with the discounts, it rapidly approached $10, 000...just for a job on the bathtub! I should be able to get an entire bathroom remodel for that!

          When you put down a deposit, you're only given 3 days to cancel in order to get your full refund. About 7-10 days later, someone shows up to take final measurements, etc. We didn't know when we signed the contract that they would be replacing the pipes in the bathroom. We would be without water for 2 days. It would be 3-5 days before we could use it. The noise and dirt created by ripping out the old bathtub would have been very upsetting for my mother who is in the beginning stages of dementia.

          Needless zoo say, we lost our deposit of over $3000 dollars, but am thrilled I won't over $6000 for the finished project.

          Lesson learned.

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            • Bath Fitter Franchising's response · Mar 01, 2019

              Hi Diane, we're sorry to hear that your experience with Bath Fitter was not a positive one. Customer experience is very important to us and we would like to better understand this situation. Would you be able to provide us with your zip code so we may locate the branch you did business with? Thank you.

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Bath Fitters AlbuquerqueNew bath tub

            Jason (sales consultant) came to the house and measured quoted a price. What made our decision to buy was that it was a "one day install". A date was set with the company, the installer and a plumber show up as agreed. Then the news that this was scheduled to be a two day install. Time was taken off from work for the agreed one day so now another day will have to be taken off. During the first day of the install the old bath tub was prepared incorrectly and a new tub would have to be installed. So on the second day of the install the installer showed up, the tub they had in stock was damaged a new one had to be ordered from phoenix, delivery in two weeks. I feel bad for the installer (seems like a nice guy) but this is beyond unacceptable. Now the bathroom is out of service for over two weeks and we were not informed about it not being a "one day install" not happy!!!

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              • Bath Fitter Franchising's response · Mar 04, 2019

                Hi Ed, this is not the experience we strive to provide. We understand our branch has been able to resolve this matter for you. If there is anything more we can do to assist, please don't hesitate to reach out. Thanks!

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
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              The complaint has been investigated and
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              Replaced my Garden tub with a much smaller tub average tub size 60 inches long they replaced my Garden tub...

              The complaint has been investigated and
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              I had a shower installed by Bath Fitters. The floor they put over the existing shower floor has such a pitch...

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              My nightmare started in March of 2005. Lifetime Warranty is a total sham with these people! My tub and...

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