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Intex Recreation

Intex Recreation review: air mattress defect 39

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Author of the review
11:31 am EDT
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Purchased an air mattress, seam recently ripped down the middle, (no leakage but very uncomfortable) would like to exchange for another one but denied by store merchant, Fam King. I have contacted Intex, the manufacturer but no response.
Please assist me with this matter.
Thank You,
Darrell Grangruth

39 comments
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Sunshine Hernandez
New York City, US
Feb 20, 2009 7:10 pm EST

i also just recently purchased an Intex air mattress and in literally 33 days air was coming out of the valve. the seams are also made very cheap and thin so that i don't have a tear but just the seams are leaking. i know areobeds are more expensive but gotta say worth it. the material and the seams are so durable INCLUDING the valve which could be the worst part of their product. i am so shocked Paragon sport in NYC would carry Intex but not Aero. Not to mention put their name to such a shotty product.

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DBrooks
US
Jan 10, 2010 10:56 am EST

My intex mattress is loosing air... I have to fill it every two days. I do not recommend buying an intex air mattress — beware!

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pat g
Bossier City, US
Sep 26, 2013 4:01 pm EDT

I have purchased 3 of the Intex mattress this year. They have all three started leaking within a few weeks (4-5) and have had to be replaced. I have written several times as they have no contact phone numbers to no avail. They usually fail after return policy at retail operation runs out. Apparently the quality control division is on extended leave of absence.

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scott gleason
Newport, US
Apr 06, 2014 7:26 pm EDT

I have bought two intex queen mattresses. Both lasted about thirty days before their seams began splitting. I will not buy another!

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Harold D Wilderman
Tomah, US
Jun 30, 2014 12:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have had 3 Intex Air mattresses and insides come loose and i forms a bubble so you can not sleep on it.

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Dillynn Taylor
US
Nov 29, 2016 12:45 pm EST

I'm having the same problem can they send new ones? Because I'm pissed. It wasn't cheap either

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Madjan
US
Mar 10, 2020 12:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yes! I have a twin that did it and purchased an full and within less than 60 days I hav a huge bubble! I’m so mad! Called the number on the box and they said return it where you bought it!

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Les25
Franklin Park, US
Sep 07, 2014 10:41 pm EDT

I'm very disappointed with these mattresses. Both of them the seams have come loose and huge bubble forms. Once that happens you can't sleep on them. A waste of money, $100 on each bed.

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dchrisle
US
Dec 07, 2014 11:49 am EST

I also bought the intex air mattress and within the second day of using it, i had to keep putting air in it. there are no holes, it stays pumped for a good hour or two and then as time goes on, it loses air and i have to keep refilling it. i would not recommend this bed to anyone. waste of money and time. and u cant return it to the store and no one calls you back. horrible.

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Melissalynn
Canton, US
Feb 16, 2015 9:27 am EST

Why can't you return to store and exchange? I have my receipt and just bought it in January 30. The mattress seems to be losing air, as we have to refill at least twice a night. No visible holes anywhere.

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kyle1414
saugus, US
May 27, 2015 10:14 am EDT

I have had 2 in the past 3 months and both of them formed a big hump that way you can't sleep on it. I had to and really hurt my back and still hurts really bad. This company index is selling defective products. I am going to contact an attorney about what we all can do about this. That way we can receive pain and ssuffering for them selling defective products. Please feel free to contact me at kylewatkins44@gmail.com

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Neicka Blackwell
US
Aug 06, 2019 9:09 am EDT
Replying to comment of kyle1414

I just bought one of their beds in june and now i cant sleep on it because of a hump. I have tooken pictures of the bed but as it seems i will not be able to contact the company.

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weezy1125
Pittsburgh, US
May 28, 2015 11:06 am EDT

We have bought 2 of the intex mattresses and both of the inside seams on top started to separate, leaving a huge bump in the middle of the mattresses. Right after the the 90 day guarantee. Representative hung up on us. Do not buy. We bought our mattresses from Cabelos near Wheeling, WV. Cabelos would not help us either.

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Samanthia.94
US
Aug 15, 2015 2:23 am EDT

I have had 2 air mattresses through index with in the last 2 months that has ripped right through the seam! Both times the same way same place! This is ridiculous! I used to think highly of intex but not anymore!

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Patti Higgins
US
Oct 02, 2015 2:56 pm EDT

I recently purchased two INTEX air supreme beds. I am so angry with this company that continues to sell defective products. These two beds require air about every two to three hours. My back is trash, am dependent upon air beds/mattresses to try and get sleep. This isn't my first rodeo with an INTEX bed. Had the same problem with the other mattresses several years ago. Decided to chance another purchase thinking that the company might pay attention to quality control. No such luck. Have to now go back to the seller and try to resolve the issue. Haven't had the beds a month yet. This is a case of buyer beware.

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Geoffrey Terry
US
Oct 29, 2015 8:02 am EDT

Hi,
I purchased an Intex Premaire Fiber-Tech Elevated Airbed Mattress w/ Built-In Pump Queen 64473E arrived 25th July. 25th October the top ballooned out and I can no longer sleep on it.
I contacted the seller, vminnovations, Vitali Lapko, 1421 Kingbird Rd, Lincoln, US, NE, 68521 and he has refused to honour the 90 day warranty.
In fact he offered the mattress with a one year warranty.
I have tried to contact Intex in the USA, I live in Europe, for assistance and the auto system does not allow for non USA customers. I have also written to ebay and finally Intex in Japan.
If this is an example of how TTIP will go, count me out, nothing from the USA.
I would like to have this complaint submitted to Intex but I doubt that anything will happen.
Geoffrey Brno, Czech Republic

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David Kresge
US
Nov 01, 2015 5:45 pm EST

Mine also formed a bubble. At least mine is on the side. I'll be forced to trash it soon, and replace it with a quality product.
My warranty ran out before I even got around to using it. Mine was purchased from a NC Big Lots store. It was under $ 40,
so it's hardly worth getting stressed over it. Usable life span seems to be about a month or two.

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Rod Echols
US
Nov 02, 2015 6:03 pm EST

We have 2 Intex mattresses and both have internal seams that have busted. I have just begun to see if there is recourse and this site came up on my first search. Has anyone here had any success with getting a refund or replacement?

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Boydoctor85
US
Nov 19, 2015 12:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased an Intex Queen size air mattress with built in air pump. I slept on it for five months just fine. Out of nowhere the mattress forms a huge bubble the full length of the mattress on one side; it looks as if someone is lying on one side of the bed. That's how large the bubble is! What the heck? I read some previous complaints about others having a problem with a bubble. What causes that to happen? Obviously it is a defect in the mattress if it happens on multiple mattresses. The store won't refund for the mattress and it is useless to me now. I guess I should be thankful that I got five months out of it!

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JBryant
US
Jan 05, 2016 3:24 pm EST

I purchased two twin-sized Intex air mattresses, and they both bubbled up on one side. (I've been wondering if I can put one on top of the other, and get one suitable bed, but I doubt that will work.) I get the feeling that Intex will not replace them. I'd just like to know how I can recycle them. Hate to throw them in the trash.

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Patty Wellbaum
US
Jan 08, 2016 12:51 pm EST

My air mattress is an Intex Queen size. For three months it was fine, then a huge bubble formed in the middle of it. I still use it because I cannot afford to buy another one at this time. Now it has formed a bubble underneath the mattress and the bed tilts from side to side. This morning I fell out of bed and scratched my back because the bed collapsed to the side. I believe this product was defective from the start. I will never buy another Intex product again. Has anyone else had this problem?.

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Crystal Porter
US
Jul 29, 2019 11:33 am EDT

Yes, my boyfriend and I have had it happen twice. From reading on this site I believe this company sells bad products we returned our the first time and it has happened again. And like everyone is saying no store will take them back a least our store will not because you have to return it in 30 days. The issue is it happens after the 30 days are up so now we are stuck with this huge bubble on one side of the bed.

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Lorraine 12
US
Feb 02, 2016 5:55 am EST

I bought 2 intex twin air mattress on December 1st, 2015. My son' s mattress developed the big bubble down the center on top and bottom. He has fallen out c the bed twice in his sleep. This happened within 3 weeks of having the Mattress. My Mattress also developed a small hump on the top last week. Tonight my mattress totally deflated and the mattress has a hole underneath the on/ off button. I am sleeping on the deflated mattress on the floor. I called Walmart 2 weeks ago to see if I could return the mattress or exchange them w/o receipt they said no. I am pissed. Both mattresses were 49.99 a piece. I want my money back or to exchange for new ones!

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Almetrice Thompson
US
Jun 17, 2016 2:08 pm EDT

I have just recently contacted Intex about my product #67734W and I told the representative that I receive my air mattress as a gift on my birthday and I do not have a receipt for my product and that my air mattress would not hold air overnight. The representative was more concern about my having a receipt for my product than trying to help seek the problem of my air mattress. I have purchase a lot of Intex products in the past, but I will no longer purchase anything else from this company. The representative that I spoke with refused to help me with my product until I can find a receipt for my product. When I asked to speak to her supervisor, she told me that she could not transfer me to her supervisor because they did not have phone lines that transfer. The number that I called to contact Intex company is [protected]. This is their direct number. My air mattress did not hold up a good 30 days before it began leaking.

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Tristan Terry
US
Jun 19, 2016 11:19 am EDT

I woke up to this WTH? 4 months old..They will be hearing from me in the a.m.! Grrrr

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carlos111
US
Jul 08, 2016 7:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

purchased an intex queen suprime air bed recently -bulgin down the middle- contacted the manufacturer no response... !do not buy an intex air mattress!

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quention Massaline
US
Sep 23, 2016 9:49 am EDT

Very dis please

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Tedra Crowell
US
Nov 15, 2016 7:34 pm EST

I've had to purches 3 queen sized air mattress since July. All of which lasted about a month each. Of course I've tried to return it to Walmart where I brought it from but because it was opened I wasn't allowed a refund. But the store did allow me to get a replacement which only lasted 3 weeks. Im very disappointed in intex and in the future I will Never invest in intex again.

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arroyowalter36
US
Jun 29, 2017 11:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i bought a air bed of your guys is and i woke up and one side is bigger then the other and its been less then 3 months and walmart said they cant do anything for me about it its not their problem they said

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Bub123456789
US
Jul 08, 2017 5:46 am EDT

My mattress has formed a large lump in the mattress and is very uncomfortable and can't be slept on... how do I get another on without having to buy it. This things are NOT cheap, ans this is my second one?

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Your product sucks
US
Jul 26, 2017 1:12 pm EDT

INTEX SUCKS! BEWARE

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Your product sucks
US
Jul 26, 2017 1:19 pm EDT

Bought 6 air mattresses WASTED SO MUC MH MONEY I COULD OF BOUGHT A BED BY NOS but... The seam kept tearing on the things I only weigh 126 I asked to return or refund and was DENIED! This company needs to catch a law suit for scamming people

#INTEXSUCKS!

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Your product sucks
US
Jul 26, 2017 1:19 pm EDT

Sorry I was typing fast so I misspelled

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Kelly sweeney1977828
US
Nov 05, 2018 10:46 am EST

This is the worst mattress I have ever seen, and by far the WORST Customer service I have ever received. They are well aware they are selling defective products and they will find every reason to not refund or replace their crappy products because you exchange crap and get more crap. The bulge gets bigger by the minute

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Roxannesteward
US
Jul 01, 2019 10:50 am EDT

I’ve 2 Intex air mattresses, all within 4 months. Both of them ended up with a massive lump in the middle. First In was used about 7 times and the 2nd one was only used 2 times. Of course I don’t have my receipt anymore. Will NEVER purchase from Intex again.

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ad1992
West Springfield, US
Jan 23, 2021 11:56 pm EST

I bought 5 of the queen size intex mattresses.
The last 2 have a different pump. They seem not
to deflate like the first 3. I suspect the problem
was in the pump. The first three were fine
until they would inexplicably stop holding air.
Btw they are made in c h I n a (go figure ; ) )

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George Senda
US
Jul 05, 2021 5:27 am EDT

I purchased the Queen sized Intex mattress with bulit in pump a week ago from Target.
The first night it started leaking ALL the air & I and my girlfriend wound up on the floor.
I re-inflated it & it has leaked and had me sink to the floor 4 times.
There was a class action lawsuit aganst Walmart & Intex but it was dismissed.
I will not exchange this bad mattress for another one.
I am severely disabled & am lucky my legs & back were not injured as I sank to the floor multiple times.
Someone needs to launch a new class action lawsuit against Intex.
Do NOT buy this air bed !

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Sarah stills
Chespeake, US
Apr 28, 2022 5:42 pm EDT

I’m having same promblem. King size air didn’t hold up long I’m waiting on a replacement it’s been a month now they say the ware house is out of them I do not believe them and they want refund my money this is a poor low budget company taking ppl hard earned money

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Charlie The Tuna
Fullerton California, US
Jun 30, 2022 7:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Have 3 of these queen size plus mattress and one doesn’t hold air. Without Receipt they won’t take it back. Only used 1 time put back into storage and now won’t hold air. They are telling me to pound sand. Coleman here I come.

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  3. Intex Recreation emails
  4. Intex Recreation address
    Dept. 1665 Hughes Way, Long Beach, California, 90810, United States
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