Intelius
reviews and complaints

I wholeheartedly agree that a $19.95 deduction is being made every month from my account for ABSOLUTELY NOTHING! I NEVER, EVER authorized this and I want it to CEASE! I agree with ALL the others about being robbed (literally). You folks are thieves and should be prosecuted to the full extent of the law! Every time one tries to contact this company, you're out on hold for hours and NO-ONE EVER ANSWERS the phone! What a rip-off!

On 2/06 I approved a charge of $.95 for a warrent check, Transaction [protected]. This was taken from my account. Today I found a payment from my account to Intelius.com for $19.95 that was not authorized or explained. Transaction [protected]. Please return the $19.95 in my account and take me off your list.

phone number 214.476.4367 name john knight stopped for gas at exxon @south walton walker &duncanville rd ; gave the attendant 20 dollars for gas on pump 20.only received 10.manger checked till after 15 minutes and stated only over by 1 dollar .asked to review video manger stated call the police .went to appointment stoped by police station ;told to call 911 and return to spot all i need is this issue settled imediately thanks jk

I opened my CC statement and found 3 $19.95 charges all traced back to Intellus/Value Max 123. The charges are fraudulent and recurring. I have had to cancel my card and filed disputes on the charges.

I also agree with everybody here. As Paula said they run the same scam on everyone. Intellis is bascially a scam website and needs to be shut down by the FCC. They are conducting illegal and unauthorized credit card charges on anyone that signs up for their services. They are a info service and it's not worth it signing up with them no matter what info you need. They also have another side scam company called www.Valuemax123.com that will also conduct illegal unauthorized debit card charges on top of Intellis . They will charge you $19.95 or more every month of unauthorized debit charges. DO NOT SIGN UP OR GIVE YOUR CC # WITH THESE PEOPLE YOU HAVE BEEN WARNED! Contact the FCC or BBB to make sure these people are shut down immediately. Enough complaints and these folks will be shut down and sent to hard time in prison!

Valuemax123 Sucks!

This just happened to me! They suck! All I know is that they better not charge my card again!

I have never used this ### so i dont know what he hell is goin on but someone needs to get this ### straight... Im goin to go off when ever i get to talk to someone and it aint goin to be pretty.. So i hope who ever is doin this ### is reading what the hell i'm typin...

I've been dealing with Intelius also and found out they had tried to charge my card 6 times and their affiliate ripoff Valu-Max has tried 8 times to do so, both without my consent. I've exchanged e-mails with them at custserv@intelius.com and have gotten nowhere. They tell me they don't have an e-mail address for Valu-Max but they sure as hell have a phone #, Intelius sent me a member # that was supposed to work and guess what? it didn't work, suprise, surprise! I'm going to alert the authorities on this, this outfit is a scam waiting to happen! Don't use them at all for anything, they are just a bunch of scam artists and crooks!

I also did a people search and my credit card was charged by this company.

I had the same experience with Intelius. I ran a simple white page lookup for an address, I was continuously re-directed Intelius until I became so frustrated that I paid 99 cents for the address. I just realized today that I have incurred 6 charges over the last 5 months of $19.95 per charge. These folks are ripoffs to the 1st degree. I am complaining to every agency that will listen to me as well as my credit card company.

I had the same problem. Ran a background check and paid for it. Then the AP9 Valuemax charges started showing up on the 28th of each month. In the beginning, I thought that I had made a charge and then just forgotten about it. Besides it was only 19.95. But the charge kept coming. I finally called Valuemax who said they would cancel the mebership. I said that I had not ordered the "membership". Valuemax said that I clicked on a link. Since Valuemax was making the charge, I asked that they supply documentation that I had placed an order for their services. Valuemax said they did not have it, call Intelius. But there is no way to contact Intelius. I called VISA to dispute the charges, but they will only go back 60 days. This is fraud, clear and simple. But most people do not persue it, just cancel, so Valuemax and Intelius keep the money the received before they got caught.

wow i have been trying to figure out these charges for several months now thank you for bringing this to everyones attention its sunday now but im going to call them tommorow and try to get my money back theyeve taken about 80$ from me now! I guess I was being a lazy bum for too long but the bank couldnt tell me anything about the charges

when you call AP9 Valuemax, this is what you have to say to get your money back, "I have never signed up for Valuemax, I don't know your company and I don't even know how you got my credit card information". And then Valuemax is going to say, "well, you signed up with Intellius" . You're going to say " I did sign up for Intelluis but I didnt sign up for your company."

I guarantee after you told them what I just said, they will give a refund. If not, one last option, call your card customer service to dispute the charges.

When you're on the internet, you gotta be careful. While Intelius offered a secure transaction, I still suspected them of something. You have to. People, Beware! Don't be stupid- investigate.

I went ahead and bought a reverse lookup from Intelius, and promptly asked them if there would be any recurring charges.

They told me they wouldn't charge me for anything else in the future.

BUT... they told me that they 'saw' something that might charge my debit card. Valu-Max.
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Intellius email:

Thank you for contacting Intelius customer support. Per your request we have cancelled your Identity Protect subscription. There will be no further charges. After reviewing your account we noticed an additional offer that was accepted through one of our affiliate sites, Valu-Max. For additional information or to cancel the accepted offer please call Valu-Max at [protected].
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***************
And they provided an 888 number, which I promptly called. Valu-Max cancelled my account, but you can be sure I'm going to get a new card number asap.

I sent the following to Intellius and the BBB:

**************
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To whom it may concern,

Your "Additional Offer" (valu-max) is not a clickable option with your service, and the Valu-Max service charges are not displayed prominently in your advertisement.
To avoid legal proceedings, please make the appropriate changes to your interface.
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I encourage everyone to be PROACTIVE in turning in these creeps. If we don't do it, no one else will. Get off your lazy bums and do something.

please send my money back...i do not know what is this for? Poul

what is this for? i wont my money back Poul Torp

I too have one and was very careful to select "NO" to all the offers. I am disputing the charges through Capital One as I looked up a phone number (reverse phone lookup) for about $5 ($4.95 or $5.95) and suddenly got it with a $19.95 charge each month and now have to dispute it. Sad thing is that even though I closed my account with Capital One and opened a new one, they migrate the charge to the new account. I hate to have to close my account entirely with the credit card company but it almost leaves me with no choice due to this fraud. You would think that a large corporate like Capital One would step up to people like this so A) they would be left holding the bad or wasting $ trying to defend us over a $20 charge and B) wouldn't want to lose decent customers over crap like this. Maybe because so many people don't pay attention to it and let it go they make money... oh well. Sorry, I am an informed consumer/credit card holder.

I too, just noticed a $19.95 Charge on my bank account that I did not authorize nor use this service. I did use intelius ONE time for a reverse phone number look up. It was on my account, I paid it, and that SHOULD HAVE been the end. Who and where can I put in a complaint on this charge? Can someone advise me please?

i dont remember doin anythin wit this stuff but it is on my bank statement.. So someone needs to get this straight and give me back my 19.95...

They are a bunch of crooks!

I just saw a charge on my bank for 19.95 that happened yesterday.
I only did a number lookup once last week and now I' being charged for subscription?
I just tried to call them and the voicemail said due to increment weathcer condiditon, our
customer server reps are unavailable to help me. Call back tomorrow.

What a scam.

I advice anyone not to use there service becuase once they have your credit card, they have it for life
unless you change it.

My account was just charged without authorization for $19.95.! This is crap!

Who do these people think they are ! I will sue the ### out of them.
This Is a complete scam and the internet provider is just as responsible for this !
YOU WIL PAY FOR YOUR INTERNET FRAUD!

I purchased one phone reverse lookup. They started charging me 19.95 every month for what I can tell is at least 6 months back. When I bought the one lookup there was no information that they would apply this monthly sneaky fee of 19.95. I cancelled the service using their links on my account page at the site. But I sure as hell don't trust it. I worry what other charges these @$$es will suddenly try to apply.

I CANCEL MY ACCOUNT IN FEBURARY, SO MY MOMEY NEEDS TO BE PUT BACK IN MY ACCOUNT TODAY, JOYCE JOHNSON I HAVE NO CODE

The charges for 10/11 and the charge for November where not authorized by me, please stop chargeing my credit card and credit me for the two charges that I did not approve,

Thank You
Thomas Cawlet

I've been charged for services I've not authorized. I've tried to call this people to stop this charges but nobody answered.

I do not know who authorized you to charged my acct, in the last 2 months there has been ove $300 .00in charges to my acct, ontop a subscription charge.I have tried calling you for the last 2 months to no avail, I want the money put back into my acct, I never signed up for this whatever service, you have overdrawn my acct over $150.00 because of these charges

First it was free- then $4.95 - Then they charged my debit $9.90 and still snly got old information! Immediately charged my account and just try and cancel service -- ha ha !

Unauthorized charging to my credit card. Never signed any agreement. When you try to cancel all you get is music and please wait for next representative. Was on line for over half hour no response. Instructed credit card company not to pay this charge or any future charges.

I went to the intelius web site to look up a cell phone number, it was called reverse phone look up. I had saw someone else us this service to look up a cell number. I used my credit card and was charged 5.99. However, I never got the phone number that I paid for. So I let it go, what's 5.99. But every month since that happened they have debited my account for $19.95. I am contacting my bank and the better business bureau to try to put a stp to this theft. So far they owe me over 45 dollars. I plan to recover every penny.

Around September 08 I went to intelius an on line site to look up an old friend. I had to open an account with them to do a search. While attempting to open an account there was some confusion it was not clear what to do. It was tricky and before I knew what had happened I had been tricked into an agreement of some kind of service where they watch my accounts. I do not and did not want this service and I bet that many people have made the same mistake that I made. Be careful if you do any business with these people.

My bank account has been charged. $19.95 A month since sept, 08 and I just found out today March 26 09.

The above mentioned company started billing me some months ago. I did not request their services as far as I can remember. I had a hacker destroy my email, but this billing was going on before this. I am completely confused and want this billing stopped. HELP!

Kathleen DeJohn

SCAM, SCAM, SCAM! Supposed to be a one-time charge to look up a phone number (which they could NOT provide) and signed me up for a monthly $19.95 "membership" fee, which I expressly did NOT accept. Called immediately when I got a vague email about "joining" to make sure what was going on. Yes, they had signed me up for a monthly membership. What a bunch of crooks. Do NOT use this company for anything - scam, crooks, thieves, rip-off artists, swindlers, pigs, frauds. Now I have to deal with my credit card company to make sure this charge does not go through. Pigs. Use at your own peril, .

Are you still being Billed? I have been dealing with these folks for almost a year. Take one service off and stop for a month then its back on again.
I am taking them to small claims court I later thought about joining a class action suit but they know the law and will get a STAY in court and by the time the Attoney's on a Class Action suit they will probably liquidate the funds. icjr52@gmail

NEVER DO BUSINESS WITH INTELIUS ! They run a dishonest and fraudulent business. Here's my experience as of January 2011.
1. First of all, they say that the information you're seeking is "AVAILABLE" just to get your credit card number and personal information. When you didn't find the information in the report, they say that "AVAILABLE" means they will search for the information and get back to you within 24-72 hours.
2. They website said they will charge your credit card 99 cents for the information you requested. In reality they charged $4.99. And they couldn't even provide the information requested.
3. Though I didn't subscribe for any monthly service (who would need such service on a regular basis?), they charged my credit card $19.95 and refused to refund the money when I called and talked to them.
4. I had to call AMEX and get this charge taken out of my credit card. My credit company said they had numerous complaints about the dishonest business practices of INTELIUS.
I'm thinking of alerting FBI fraudulent business investigation unit about this internet scam company.