The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Inteliuswas charged for a subscription I never signed up or agreed to

I have had a couple monthly charges for a subscription I never signed up for on my my credit card account that shouldnt have been charged. I used your website once to look up a phone number and was charged .99 that I agreed to. I never agreed to becoming a member and paying a monthly fee. I have never been back on that website or used it but that one time. I would like to have my credit card reimbursed and if there is a membership it needs to be cancelled immediately! I have tried calling numerous times and am put on hold for a ridiculious amount of time, never getting to speak with a representative. Please fix this asap. I wasnt expecting these charges and it has put my card over the limit. If this cant be fixed by you, I do intend to file a dispute with my credit card company. Thanks for your time and cooperation.



Thanks and I look foward to hearing from you.



Cody Patterson

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Intelius's response · Oct 27, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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