The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Intelcom Expresspackage delivery

W Apr 06, 2018
This review was posted by
a verified customer
Verified customer
Review updated:

Ordered a package twice this week from Amazon... Exact same things. First time had it delivered to my work which ended up being closed when they tried to deliver. Spoke to the driver Sunday told them deliver Tuesday. Talked to them again Monday told them same. They sent PKG back. Then reordered to be delivered to my home and it was marked delivered but never arrived. My husband was home when they supposedly delivered and they said no one was home and they allegedly left the package on the porch BUT no package was left and no one knocked on the door or rang the doorbell. Very poor service. No responsibility taken by the company. Amazon needs to stop using intellicom express to deliver their packages.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Intelcom Express's response · Jul 12, 2019

    Hello!

    We're a bit late, as we were just made aware of this website.
    Have you contacted us about this issue? If you experience any other events like this one, kindly connect with us at [protected]@intelcomexpress.com for immediate support.

    Thank you!

Responses

  • Ki
    kimblyjo Sep 05, 2018

    In Burlington exactly same thing - driver doesn't leave the package one day, next 2 days makes up stories about delivery he hasn't even done, 1. driveway inaccessible - untrue 2. delivery attempted - untrue, someone was home .
    Amazon is useless in addressing this and Intelcom is even worse.
    Years of no issues with other carriers, and now everything is Intelcom and problem after problem.
    Why does Amazon think sending the same driver every day is going to give a different result. They've had issues for years with this company but don't care anything about their customers, otherwise they'd address this.

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