Intelcom Express
reviews and complaints

Not only does this company take forever to answer your call, that's if they do at all. I've been waiting on an amazon package. Twice now i've gotten notification that they "attempted to deliver" my package. Yet no one has ever called or simply buzzed up! Every other package from amazon shows up no problem. No effort was made to contact me. I work from home, and have been home both times they claim they've tried to deliver my package. Just this morning I recieved another one of my packages from amazon, with another courier. Its extremely easy to deliver packages in this building. Even if my number wasnt provided, which it is, all the "courier" had to do was look at the intercom system and my name is right there with the buzzer number... The buzzer number is also provided on the order. I will be filing a complaint with amazon as well. They should never employ these people. They're completely incompetent... As I can tell from the other numerous complaints

The parcel was delivered to the intelcom warehouse on December 15. On December 23, I chatted with Rahib, who told me there had been no movement of the package and that he would email the warehouse supervisor and get back to me in two days. Two days later, I hadn't heard from them and again chatted with Rahib, who told me the same thing. I tried to talk an agent by phone and was disconnected each time. it's December 31st and i still have no idea where my parcel is . The tracking number is LPKEN0000009088897857

My parcel from the uk was customs cleared on december 8 in Ontario.
When I use the tracking number of intelcom express, they still- it is now december 23 -say that they have not received any information . This is not the first time my parcels goes wrong with them. Every time I see that the courier is intelcom, I fear for the delivery. The tracking number is IGB178322361N1

- Date: December 22nd.
- Tracking Number: LPKEN000000926904776
- Incident: On tracking page it says that the item was out for delivery but later marked as Delivery attempted and re-scheduled, which is not true, as I had provided exact information of the address and even a buzzer number, which they didn't use (as it's linked to my phone). This is the 5th package in a row that Intelcom does this for in the last 3 months, and every time they get the address entered wrong in their GPS. Additionally the drivers have repeatedly taken the packages somewhere else. I've already presented a formal complaint to ebay and the seller.

- Desired solution: I need this item delivered between the 26th and 27th of December, as I'll be out of town until Dec 25th.

Intelcom Driver claims to have delivered my package on Sunday at 7:49am. When I asked for proof as I was home and awake they claimed no photo. They claimed I signed for it but say they have no signature. My home has 24/7 recorded monitoring. I also have two very large dogs who bark when deliveries arrive. No driver came to my home. I downloaded the video to share. Called headquarters 4x and still get the same story. Said they will email me in 24hrs. 72hrs later crickets.
Worse company out there. Stealing packages before Christmas and refusing to take ownership of their driver's behaviour.

Happy to share with them our door monitoring video or share with the authorities.

May I also add that they have now blocked my email for following up as they continue to say they will email me stating it was lost. But don't.

Not sure how this is able to occur

Just when you foolishly think that Intelcom Courier Kamloops edition can't get any worse..."BOOM"...they set the bar even lower (& it was subterranean to begin with).

So was expecting a delivery today, and suddenly receive a Facebook message from a neighbour down the street (way down the street), telling me she has my package. Well, while I was chatting with them, I get a message from Amazon/Intelcom saying that delivery had "been attempted but failed". However, this failed delivery came with a photo that they sent to the homeowner of my package sitting on their front porch. I don't even know how they managed that considering the phone numbers aren't the same...but she received a text with the image attached from the Intelcom driver.

So, thanks to having a wonderfully honest group of people in my community I was able to retrieve my wayward parcel and get it back home. Checking the contents...yep...the same items they just said they had attempted to deliver and "failed". Oh you failed alright Intelcom. And this isn't even a case of the addresses being similar...or in the same number range. STOP TRUSTING YOUR NAV SYSTEM THAT YOU'RE IN THE RIGHT AREA...LOOK AT THE DAMN NUMBERS!

This attached photo is NOT my front porch!

Tracking says "Package received at the delivering warehouse
The package has been received at our delivering warehouse. Once the driver picks it up, we will send you an e-mail with your estimated delivery date and time." I need it for Christmas and ordered it December 7. Sent an email yesterday and no one answered. Chat feature on their website doesn't work. I have been on hold with Customer Service for 45 minutes now and no one has answered. I just want my package for Christmas!

My order IEN176772307N1 containing medical supplements has not moved from the warehouse in almost 3 weeks. I have made multiple attempts to find out why my order has not been delivered via chat, telephone calls, Facebook PM (no one responded to that attempt). No one can help me. I even had the CSR's email the warehouse a couple of times and also had them flag the item as a "medical need", which it is as I'm almost out of my current bottle. To date (Dec 17), nothing has happened. I contacted the seller and requested a replacement which finally arrived at your warehouse yesterday (IEN179525306N1). When are my items going to be delivered? I paid a lot of money for these supplements and need them by Dec 24.

I have a package that was promised to Friday Dec 10, then delayed to Sunday Dec 12. Received an email saying that the driver could not deliver it but I was home the entire day sitting in the living room and there was no driver attempting nothing.

Called CS multiple times, they just don't know what's going on, they say will send an email to the warehouse for an answer in 24h, no answer too. What a scam.

I've had multiple shipments, literally thousands of dollars in purchases, that have magically "disappeared" once allegedly picked up from the "warehouse", or other location. Intelcom refuses to accept any responsibility, blaming Amazon, when it clearly states Intelcom "picked up the item". Intelcom has a package of mine that's been sitting in the warehouse for almost a week and refuses to deliver or allow me to pick it up. I have filed several complaints with Amazon, but they are limited in what they can do. They are trying to get Intelcom blacklisted from my deliveries. Where are these products going? Seems as though there could be a few people "re-directing" people's purchases...just like the RCMP discovered in Delta, BC last week.

absolute GARBAGE for delivery guy and CS rep at phone number. no notice that they were going to deliver, got a phone call that he was at our door, asked to wait, we would on our way less than 10 mins. he said no, to call when we got home, i said he could wait. got home 5 mins later driver already gone, called 22 times to arrange a drop off. no answer. Called head office, 22 mins on hold, talked to someone who asked for tracking number i gave him the number that their driver filled out. "oh thats not a complete tracking number" I told that is what is written by their driver on the notice. guy said call back when i have tracking number... i asked to talk a boss, he hung up on me. Called back 16 mins later got through same guy, immediately asked for his boss, he hung up again. On the slip it said it would try to be delivered today (next day) NO call nothing, their office is right around the corner from my place, i even saw they load up their truck, and NOTHING. Called their office again, asked to speak to a boss. he refused ... and hung up again. DO NOT USE THIS SERVICE HORRIBLE SERVICE, ... HAVE LOGGED A FORMAL COMPLAINT WITH AMAZON.

Hello，my package shows to be delivered, but I did not receive it. There is no signature for the package receipt. Nobody answers the customer service number for more than 4 hours!
I tried to contact the customer service number or send the email to [protected] for more than three days, but no one answers that. I really need to find my package, could someone helps me to solve it? Thanks

My package had an original delivery date of Dec. 3rd (2021). The package was received at the local intelcom delivery warehouse on November 30th and has not been moved since. It is now Dec. 9th and I have not received another update. When attempting to email to ask for an update, I have not received a response in 4 days even though the page specifically states that responses will be issued within 48 hours. When attempting to chat with a customer service representative online, I have gotten three different stories about where my package is and have had the chat ended during the conversation multiple times. My package is possibly missing, at an incorrect warehouse or in transit to my house. These are all stories I was given by different customer service representatives. My package is almost a week late and I am not impressed.

They are scammers. Do not use their services. Do not order Amazon products if they are delivered by Intelcom

The tracking says delivery attempted today and yesterday. Both days I was home all day. No delivery has been attempted. No one called buzzer no one called my phone nothing. Pls answer to my email. I tried to call after waiting so long it will be disconnected. Your chat with us doesn't work and refer me to a number that no one pick up. I need to file a complaint about tracking number : IEN178693319N1

they won't stop hanging up on me while in the waiting list. Absolutely not legal and okay. Don't trust their google reviews

Called earlier today inquiring about a missing package. Should have been recieved two weeks ago. His name was Edson. Man was very rude and swore at me. Said some unpleasant racist things. Then hung up on me. I called again. This time Edson was increasingly aggressive, was even more explicitly racist. Then hung up. I hope they record these conversations because I was literally nothing but pleasant. Must have been having a bad day. Called at 1:02 PMT.

My tracking stated package was in my city at the intelcom warehouse and would be delivered by 8pm.

I visited the warehouse to pick it up but it was closed with a sign in the door saying not to come in but to only contact the company via the website.

It never arrived so I called Amazon, who said they were able to speak with intelcom and were told my package was in the wrong city and that it would arrive in another week. And of course the amazon rep ate up the story and didn't even ask how the tracking system could say the package arrived in my city and is there but the rep said it was in another city.

I pay amazon membership fee and they still allow a terrible company with horrible ratings to lie about my package and to not even allow customers to speak with anyone but robots. I'm furious and am ready to boycott amazon until they stop using this joke of a scam company.

I have had a package say it was out for delivery for 3 days now and I have not gotten my package I have sent 4 emails and have called countless times NO ONE will answer my calls my emails. I either want my package or I want to be refunded for the money your company stole from me by stealing my package. In the amount of 30$ if this issue is not resolved by Monday I will be going down to intelcom myself and I'd really rather not

I have tried repeatedly to contact Intelcom over an undelivered package with a very unacceptably long delay at their facility in my town. The automated service does not recognize the tracking number they provided me, it keeps disconnecting my chat when it says its going to connect me to a customer representative, this has happened repeatedly. When I call it does the same thing, won't recognize the tracking number they provided and when someone finally answers the phone after 20-30 minutes or longer waiting, they hang up. Very poor customer service!