I requested an exam voucher for my final IT exam on 12 October and was promised it would be sent via sms to me within 48 hours. Two weeks later I have phoned daily and nobody answers just voicemail and a tape playing one never gets through to a student consultant.
Emails and contact on the internet prove useless I am really desperately trying to get the voucher to book my final exam to no avail. Service is non existent and response feedback is nothing short of shocking please help.
I attempted to register to write exams in April 2009 but could not due to a missing payment according to them - I paid the full R9600.00 up front for my course in September 2008. I again tried in July this year and made an additional payment of R1400.00 again up front. For some reason I get a statement asking for money every month and I am still not registered to write exams which start on 12 November 2009. When I phone the call centre I am told that my account is in fact showing a credit (positive) balance of R1400.00 and they are not aware of my exam application - which I have faxed and e-mailed through on numerous occassions together with the proof of payment. I have phoned 7 times now, faxed 6 times, sent two registered letters by post - which were received by Intec according to the tracking numbers and have e-mailed at least 20 times. Still no response except to please resend my exam application and proof of payment AGAIN! If someone can help me please do. If I am not able to write this year I will have to employ a lawyer to get my R11000.00 back. The full R11000.00 will probably all go to the lawyer but Intec sure as ... is not keeping it!
I have registed with intec college a new course and i havent received and feedback from them i dont even have my study jmmaterial as yet or my new student number .i tryed phoning but they just make me wait and nothing happens how much longer do i have to wait for my stuff and i have paid so i dont know whats the problem.can some one please atleast assist me even though i have been phoning for assistance from youl.
Id like to bring to your attention that the services i have received from intec was very poor and unacceptable firstly i registerd with intec and i was due to write an external exams end of july 2009 as thats when my course expires.i have phoned intec on many occasions got thru only to be given the wrong contact information and when i have phoned again i was told that intec does not keep information about external examination bodies but that we were to write an external exams so my question is how do you expect us to write the exams without any contact numbers to book for our exams.and been such a large college one would expect that yourl do keep infomation on them.As a result of your untrained staff i was not able to write the exams and my course has expired and i payed in full for this course which i have takn out a loan for.So i would like to know what to do now course i want to write this exams since i have payed for this course and i need my certificate course this is affecting my job oppertunities. And further more i have emailed you guys about my complains and know one has replyed.I must stress that the service is very bad and appalling and very disappointed.
In 2007 I went to enquire more info at intec about project management certificate my course expired on february they send forms for exam in april of which they didn't tell about, they only told me about assignments I send them all when I try to contact them they don't respond, and I paid them in full.
Help me to achieve my certificate.
Ivon cell [protected]
I already complained about Intec not keeping to their promises and giving 10% discount where it is due. Even...