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INTEC College Customer Service Phone, Email, Contacts

INTEC College
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www.intec.edu.za

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1.1 373 Reviews

INTEC College Complaints Summary

7 Resolved
366 Unresolved
Our verdict: If considering services from INTEC College with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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INTEC College reviews & complaints 373

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9:09 am EST
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INTEC College Cancelation of enrollment

I have enrolled at Intec in January 2024. I have not received any information regarding my student number or study material, my contact person only claims that head office is working through a backlog and that she will send me documents. It has been weeks and I still haven't received my documents. I have since asked for cancellation of my enrollment, but every time there is just a story of a backlog at the head office and that I should be patient.

Claimed loss: R12000

Desired outcome: I would like a refund

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Mkeducor
Durban, ZA
Feb 20, 2024 3:50 am EST

Good day, trust that you are well. We apologize for the delay. Please forward your contact details to customercare@intec.edu.za. One of our consultants will assist you further.

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4:47 am EST
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INTEC College Refund from INTEC, waiting since Jan 2023

NEVER in my life will I ever use INTEC again, and believe me, I will advise everyone against them. Word of mouth has power! I have cancelled with them in Jan 2023. We are in Feb 2024, and still struggling to get my refund. Always an excuse of the procedure to be followed and that the finance department are busy with the audits! Really, it takes INTEC finance department more than a year to audit an account and do the refund!

I think that INTEC are a fraud and imagine how many people they are scamming with this? We as parents try to help our kids with a future and education, trusting INTEC to assist, and this is what happens! (AND I AM AN SINGLE PARENT) Can anybody maybe assist with a number where I can complain to somebody high up in the chain? And someone who actually does their work to help innocent hard working people like me?

Claimed loss: +/- R3000

Desired outcome: Please refund my funds that I am struggling to get since Jan 2023! Emails received from Intec

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Mkeducor
Durban, ZA
Feb 16, 2024 2:39 am EST

Good day, trust that you are well. We apologize for the delay. Please provide your contact details and e-mail address. We will request for a consultant to assist you further.

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Lynette Lewis
, US
Feb 16, 2024 3:16 am EST
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Replying to comment of Mkeducor

Lynette Lewis

Contact: [protected]

Email: lynettelewis1@gmail.com

Student number: [protected] - Megan Lewis

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1:23 pm EST
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INTEC College Failure of sba marks submission

My SBA marks were not submitted to the department of Education.

These SBA marks should have been submitted and the department of Education would had added them in conjunction with the 2 subjects (Physical science and Life science) I had written through Intec college.

The assignments and tests which were required of me, I had completed in 2022. Prior to registering with Kloof High School to write my year-end Examinations (NSC), I was given a letter as proof which confirmed the submission of my SBA marks to the Department of Education but nevertheless this was not done.

I have been calling the school for the past week to speak to the principal but instead I was placed on a queuing system with nobody responding.

This has resulted in me not receiving my matric certificate as my work was incomplete and a delay in receiving acceptance from the university. My student number is [protected]

Claimed loss: Entrance to the university not established.

Desired outcome: A letter of apology, submission and proof of submission of SBA marks to the department of education.

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Mkeducor
Durban, ZA
Feb 19, 2024 1:49 am EST

Good day, trust that you are well. We apologize for the challenges that you have experienced. Kindly e-mail customercare@intec.edu.za together with your student number and e-mail address so that we can assist you further.

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JudsB
Durban, ZA
Feb 20, 2024 8:50 pm EST
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Replying to comment of Mkeducor

Hi Mkeducor

I have not received any assistance thus far.

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Mkeducor
Durban, ZA
Feb 16, 2024 2:41 am EST

Good day, trust that you are well. We apologize for the delay. Kindly e-mail customercare@intec.edu.za together with your student number and e-mail address so that we can assist you further.

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JudsB
Durban, ZA
Feb 20, 2024 8:51 pm EST
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Replying to comment of Mkeducor

Hi Mkeducor

I have done so as instructed.

Is INTEC College legit?

Our verdict: Complaints Board's thorough examination reveals INTEC College as a legitimate entity with notable strengths. Despite a 1% resolution rate on customer complaints, which invites a closer look, INTEC College stands out for its commitment to quality and security. Clients considering INTEC College should delve into its customer service record to gauge compatibility with their expectations.

INTEC College earns 91% level of Trustworthiness

Perfect Trust Endorsement: INTEC College achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for INTEC College. The company provides a physical address, 16 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Intec.edu.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows INTEC College website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Intec.edu.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several users have reported concerns about the legitimacy of INTEC College as a job board or recruiter. We suggest that you proceed with caution when using this website and thoroughly research any job opportunities or offers before providing personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While INTEC College has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 373 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Intec.edu.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The intec.edu.za may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to INTEC College. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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INTEC College Poor service

I registered with Intec College in 2018, the course was set for three years, simple means I was going to complete the course in 2020. Up to this date I never receive my certificate. I tried countless times to communicate with the college telephonically. Each time I phoned the college I spoke to different consultants, they would tell me to send my statements of results and I would do exactly that, however they would keep telling me ''we will get back to you''.

I do not know what to do anymore, as I desperately want my certificate.

Desired outcome: I would appreciate a response and a sincerely apology for inconvenience the college have coursed me.

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INTEC College Service

I have registered in july and i uploaded 1 assignment then assignment submisions closed and it was confirmed that i will get new submission dates on the app.I have been sending emails to ask for assistance with the new dates uploaded on the app and still no response.If i phone for assistance i hold so long just to hear that someone will phone me back.This is just terrible service as i am stuck but my debit order is paid every month then im still getting massages that i need to pay or else i will be taken to court.What do i do next as i have proof of all emails sent to different people...

Desired outcome: I need feedback on this asap......

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Mkeducor
Durban, ZA
Jan 31, 2024 1:35 am EST

Good day, trust that you are well. We apologize regarding the challenges that you have experienced. Please provide your contact details and e-mail address to customercare@intec.edu.za so that we can assist you further.

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INTEC College Intec college help for students

The help and service to student is very poor. They take your money but after that are not willing to help students. Calling intec and holding on for more then 80 min because you are caller number 1 is not working at all. They are not willing to help with emails. How do a student have to get help. Nobody is willing to help but if they can take money it is oky.

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Mkeducor
Durban, ZA
Jan 25, 2024 9:16 am EST

Good day, trust that you are well. We apologize for the inconvenience caused. Please forward your contact details and student number to customercare@intec.edu.za so that we can assist you further.

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4:11 am EST
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INTEC College - Issuing of my national diploma

I started by studying toward a Higher Certificate in Paralegal Studies, in Durban KZN, which was completed by the year 2020. I then reached out to a student advisor to better my qualifications and she advised me that I could complete 3 modules and I would get my National Diploma in Paralegal, NQF 6. I was very happy and I asked for reassurance, which she...

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INTEC College - No feedback on assignment or exam enquiries, threatening sms messages

INTEC "COLLEGE"...WHAT A FRIKKING JOKE! STAY AWAY PEOPLE! My son enrolled with INTEC in 2020 for a Diploma in Building Surveying. He completed all but one subject in the 2021 exams. When we enquired whether he can enroll for the 2nd year subject and also do the one outstanding subject simultaneously, we were advised that it will not be possible and that he...

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3:10 pm EST
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INTEC College - Failure of Intec Collage to release the certificate for the student to who was first enrolled at Intec College on 11 January 2018.

Sindisiwe Bonisiwe Ndlovu (Student №: [protected]) first enrolled at Intec College on 11 January 2018. Sadly, to date, she has no certificate to show for it. Her mother, Mrs Zandile Ndlovu, has been communicating with Luqmaan Daniels and Ms Sibongile Basela, both Student Journey Officers, on a number of occasions to get her daughter’s certificate issued and...

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INTEC College No response or academic diploma not received

This was the worst experience of my life; I completed the Diploma but can't get hold of them to give me the documentation.

I finished my exams June 2023 and since then it was SILENCE with no help or advise. I managed to get an accounts lady assisted me by forcing Shakier Achmat to respond and yet again, I still have nothing.

He even added my marks TOTALLY incorrect, and I had to correct him over 5 times. It seems this guy is uneducated and should not be working for an academic institution at all.

Please get somebody to assist and a word of advice for the future get rid of this Shakier Achmat, he does not want to work and is chasing away potential students.

I've been pleading from August 2023 and NO response or Diploma, I even told them I want a refund because they are just ignoring me.

Claimed loss: R30 000 wasted and nothing to show for it.

Desired outcome: I want a refund or my Diploma

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Mkeducor
Durban, ZA
Jan 11, 2024 1:51 am EST

Good day, trust that you are well. Kindly forward your contact details and student number to customercare@intec.edu.za so that we can assist you further.

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Janine Vermaak
, US
Jan 11, 2024 3:45 am EST
Replying to comment of Mkeducor

Ooh bit I did send you an email already and NO response!

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5:46 am EST

INTEC College Service still waiting for june exam results.

I'm still waiting for my June 2023 exam results. I would like to enroll to do my degree but can't do so without my final results. Intec is quick to phone you for money but don't give a good service. I send 426 emails requesting results, my request has been send to academics support with urgency but still no respons. Nobody is assisting at all. This is suppose to be a 2year course but I'm struggling from 2018 till now (6 years) to complete it due to the communication constraints from Intec. They don't give result back in time so you can enroll for exam when the time comes or they lost you assignments. Do the understand that they are messing around with peoples career development and progress.

Desired outcome: I want my final result and Diploma.

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Mkeducor
Durban, ZA
Dec 19, 2023 7:52 am EST

Good day, trust that you are well. Kindly forward your student number and contact details to customercare@intec.edu.za so that we can assist you further.

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Elsabe van den Heever
, US
Jan 08, 2024 8:49 am EST
Replying to comment of Mkeducor

Good day, this was submitted but no reply.

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11:00 pm EST
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INTEC College Certificate not issued after completion of ECD course

Student Number: [protected] - Sabrina Nicola Salbego

submitted her final POE in February 2020. During the 2 YEARS it took INTEC to mark her POE some regulation changed and she then had to complete a FISA exam which she submitted in January 2022.

To date we received no feedback as to when we can expect her certificate despite several calls and emails with Student Support and Complaints.

Intec inefficiencies are directly impacting on her applying for any positions! I know of no educational institution that takes in excess of 3 years to issue a certification! Completely unacceptable!

Desired outcome: A certification

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Mkeducor
Durban, ZA
Dec 01, 2023 1:57 am EST

Good day Llzl, trust that you are well. Kindly forward your student number and contact details together with your query to customercare@intec.edu.za so that we can assist you further.

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11:33 am EST
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INTEC College Unprofessionalism and poor behavior with no regard for the students who were struggling since after registration in 2020.

We have had problems since registration with the account n accessing the portal as well as the staff member assisting us each time end up leaving the institution so matter never gets addressed or resolved properly. Senior personnel support was just as disappointing and actually unprofessional at times. Matter not regarded as important to them because at the end of the day my daughters were just a number adding to their statistics... very poor services and unprofessional.

Claimed loss: Student could not access portal, wanted continue her studies, since matter was not properly addressed internally she fell behind in studies, requested deposit to be refunded fully.

Desired outcome: Full refund of fees n deductions from daughter's account, but due to poor communication internally the student account was kept blocked n she was restricted.

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Ren VR
, US
Nov 28, 2023 7:06 pm EST
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I will try once more but please note I'm not going to go through this unpleasant matter any further. The Ethics committee need to be included. Regards

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Mkeducor
Durban, ZA
Nov 28, 2023 9:05 am EST

Good day, trust that you are well. Kindly forward your student number and contact details to customercare@intec.edu.za so that we can assist you further.

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3:37 am EST
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INTEC College Not receiving my certificate

Again I file another complaint to intec institution.

As I stated in my previous complaint that has not yet been resolved, I completed studying end of 2022 and yet we are sitting in November 2023 and I have not received any certificate of completion?

This has been going on for almost a year! I have sent email after email and get told the same thing (when Intec actually decides to respond to my email) they are taking it up with the accounts department they will get back to me, but they never do? Yet they are the ones that owe me money?!

I would like to study further, I have been wanting to study further since I completed my 2 year of studying for psychology, but intec is not sending the necessary documents for me to proceed with my career?

This is honestly pathetic and I am so disappointed on the lack of communication from this institute.

Desired outcome: Want the necessary documents of completion to go further in my career.

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Mkeducor
Durban, ZA
Nov 22, 2023 3:22 am EST

Good day, trust that you are well. Kindly forward your student number and contact details to customercare@intec.edu.za so that we can assist you further.

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3:00 am EST

INTEC College Ignoring my compaint

On the 7th November I lodged a complaint for not receiving my reprint. On the 8th November I received a response from customer services. Till 15 November, I had no reply or feedback. I again had to call INTEC and spoke to Innocentia Matlala, who asked me to AGAIN email her. I did. This morning O received an email from Eunice Ngema asking if I completed a specific form. This form was sent long ago and I paid R300- which if the form was not completed and received by you I would not have been requested to pay R300. I even received a letter from useless Crag Aziz that I competed my course, which also proofs I completed the document again requested by Eunice.

I need the reprint of my certificate. This all is caused by the incompetence of you staff!

STOP IRRITATING ME

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Mkeducor
Durban, ZA
Nov 20, 2023 5:14 am EST

Good day, trust that you are well. Kindly forward your student number and contact details to customercare@intec.edu.za so that we can assist you further.

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5:50 am EST
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INTEC College INTEC College

VERY UNHAPPY ABOUT BAD SERVICE

Is there anybody at your institution that is in a position to help me? I need my complaint escalated to your CEO.

Craig Aziz is totally USELESS!

He does not reply on eMails and never gives feedback.

Your call centre on the other hand is totally ineffective. Icalled this morning at 9h15 at 10h30 I was number 1 in the queue, and then the call was dropped on your side. WQhat an absolute waste of my time.

I have been attempting to get my reprint certificate from you guys since 20 June 2023. Today is 7 November 2023 and I have nothing to show for my efforts.

I paid R300 for nothing!

PLEASE HELP SOMEBODY AT INTEC!

Christian de Jager

[protected]

Claimed loss: Need my reprint ASAP

Desired outcome: Want my reprint I paid for and have been waiitng for since 20 June 2023

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Mkeducor
Durban, ZA
Nov 08, 2023 1:11 am EST

Good day, trust that you are well. We apologize for the challenges that you have experienced. Please forward your student number and contact details to customercare@intec.edu.za so that we can assist you further.

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3:09 pm EDT
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INTEC College A scam, unwillingness to solve issues

We, parents of our daughter gave up. Our daughter has registered with intec in 2019 already and we have paid them in advance. We have been taken from pilar to post by Eunice Ngema whom I believe is managing Braamfontein.

Actually I am not sure anymore what must be done now because you can imagine, they will say our daughter must submit the assignment again and again and she will do exactly that but they will never come back. Ijoo this is a very poor institution and I think they are up to something. We're even thinking of going into their building for a sitting in until they give us the results.

Whoever intends registering with this institution, they are lost.

Please assist? I can be contacted on email [protected]@gmail.com

Desired outcome: To be contacted

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Mkeducor
Durban, ZA
Oct 30, 2023 2:48 am EDT

Good day, trust that you are well. We apologize for the challenges that you have experienced. Please forward your student number and contact details to customercare@intec.edu.za so that we can assist you further.

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12:23 pm EDT
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INTEC College Student

I have registered with intec college for this second semester and I regret it and I cry for my money waisted, they only attended to me when they wanted me to pay, as soon as I had payed, I was checked away like yesterday's garbage, they never responded to me Theo a guy who was helping to register, he never came back to me, I'll call and they will say they putting me through for me to Waite online for ever just listing to music. Theo never came back to me. I called one time Serena answered my call I explained to her that since I have registered I've never received any form of communication, se sent me my student no and told me to login student portal, I don't know what was that, I tried to login I ask for assistant on how to use it, till today never received help.

Desired outcome: I want my money back , all they never come back to call nothing Theo, Serena , Sibongile

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Update by MakaQhawe
Oct 26, 2023 12:32 pm EDT

Intec college please refund my money back ,you have done nothing , but to frustrated and tress me

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Mkeducor
Durban, ZA
Oct 30, 2023 2:47 am EDT

Good day, trust that you are well. We apologize for the challenges that you have experienced. Please forward your student number and contact details to customercare@intec.edu.za so that we can assist you further.

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MakaQhawe
Vryheid, ZA
Oct 31, 2023 7:35 am EDT
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Replying to comment of Mkeducor

I have sent the email

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3:45 am EDT
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INTEC College Poor service, no communication, no results

I am so frustrated with INTEC I registered with the college this June 2023 , I literally regret coming to study with this college,

There is absolutely no service I submitted my assignments on time but the results are not available at all, I have been requesting and sending endless messages with no help how do I write exams not knowing where I stand.

How will the next 2 years end with this kind of service ? I even want to de-register and go study elsewhere.

Desired outcome: Results and service that is issued on time

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Mkeducor
Durban, ZA
Oct 24, 2023 3:26 am EDT

Good day, trust that you are well. We apologize for the challenges that you have experienced. Please forward your student number and contact details to customercare@intec.edu.za so that we can assist you further.

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2:35 pm EDT
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INTEC College Customer service/poor service delivery

Since June 2022 am struggling to get the correct statement of results, no one not customer service or student advisor communicate with me. Calling the call center is fruitless, they have no answers and keep referring me to the student advisor, who totally ignore my emails. She responded once, with no definite answers, just its been forwarded to the relevant department. They sent a statement every month right on time, payments where made right on time, but my results or even qualification... no response. This is pathetic service.

Desired outcome: I want my qualification and the correct statement of results.

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Mkeducor
Durban, ZA
Oct 18, 2023 1:36 am EDT

Good day, trust that you are well. We apologize for the inconvenience caused. Kindly forward your student number and e-mail address to customercare@intec.edu.za so that we can assist you further.

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Veron A
Saldanha, ZA
Oct 31, 2023 2:48 am EDT
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Replying to comment of Mkeducor

Good morning

Trust you are well

I forwarded my student number to customer care, the very next day of your reply. Up till today no response. I tried to call just now, but being caller number 2 for 47 minutes is outrages.

INTEC College In-depth Review

Course Offerings:

INTEC College offers a wide range of courses to cater to various career paths and interests. Their courses are accredited and recognized, ensuring that students receive a quality education. The college also offers specializations and focus areas within certain courses, allowing students to tailor their studies to their specific career goals.

Quality of Education:

INTEC College provides high-quality education through effective teaching methods and resources. The faculty members are highly qualified and experienced in their respective fields, ensuring that students receive the best possible education. The college also offers comprehensive student support services to assist students throughout their academic journey.

Flexibility and Accessibility:

INTEC College offers flexible study modes, including online, distance learning, and on-campus options. This allows students to choose the mode of study that best suits their needs and preferences. The college also provides both part-time and full-time options, ensuring that students can balance their studies with other commitments. Additionally, INTEC College provides easy access to course materials and resources, enabling students to study at their own pace.

Affordability:

INTEC College offers competitive tuition fees and provides various payment options to make education more accessible. The college also offers scholarships and financial aid opportunities to eligible students, further reducing the financial burden. Students can expect value for money in terms of course content and resources, ensuring a worthwhile investment in their education.

Student Success and Outcomes:

INTEC College boasts high graduation rates, indicating the success of their students. The college also focuses on preparing students for their future careers, with a strong emphasis on employment outcomes. Graduates from INTEC College have a high employment rate and benefit from an extensive alumni network that provides ongoing support and guidance.

Student Experience:

INTEC College provides excellent facilities for on-campus students, creating a conducive learning environment. For online learners, the college offers a user-friendly online learning platform that enhances the learning experience. Students also have opportunities to interact with faculty and peers, fostering collaboration and knowledge sharing.

Customer Service:

INTEC College is known for its responsiveness to inquiries and support requests. They offer various communication channels, including phone, email, and live chat, ensuring that students can easily reach out for assistance. The college strives to resolve any issues or complaints promptly, ensuring a positive experience for students.

Industry Reputation:

INTEC College has a strong recognition and reputation within the industry. The college has established partnerships with employers and professional organizations, providing students with valuable networking opportunities and industry connections. Numerous alumni success stories and testimonials further attest to the college's industry reputation.

Technology and Innovation:

INTEC College integrates technology in teaching and learning, enhancing the educational experience. They utilize modern tools and platforms to facilitate effective learning. The college also provides opportunities for practical application of knowledge, ensuring that students can apply what they have learned in real-world scenarios.

Overall Rating and Conclusion:

INTEC College excels in providing a wide range of accredited courses, high-quality education, flexibility, affordability, and strong student support services. With a focus on student success and outcomes, excellent facilities, and a reputation within the industry, INTEC College is highly recommended for students seeking a comprehensive and reputable education. Whether students prefer on-campus or online learning, INTEC College offers a valuable educational experience that prepares them for their future careers.

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INTEC College contacts

Phone numbers

+27 861 173 173 +27 21 417 6700 More phone numbers

Website

www.intec.edu.za

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