INTEC College
reviews and complaints

The study material / learner guide for each module is not easy to navigate. It is a whole book full of information which is not set out appropriate.

My daughter takes ages to get information from this book. She has not submitted anything in the past 5 months. She is despondent.

There must be an easier way to navigate the book and obtain answers,

is there other references she can use. your study guide does not provide for the students any guidance. It appears a very very difficult course.

Registered in January. Before registration I was required to pay a deposit and a months tuition fee. I paid it. However, due to emigration, even before registration I requested cancellation. Cancellation took till end of April maybe later. I have literally sent 100 emails and I am not getting my refund.

No response on email or an indication of when the refund will be paid. I have asked for a payment date for the refund. No replies from customer care and educor.

The refund policy states 3 months. This lapsed end of April 2023. Email snippets of communication attached

I emailed all relevant information and signed documents to the relevant persons at Intec regarding a refund in Feb 2023. No response via phone, email etc., it has been 7 months now. Every time I try to contact them the number is no longer in use, or I am in a queue for hours! Even if I do get a hold of somebody, the only response I am getting is that the case is with the finance department , no ETA can be supplied as the finance department is working on it (FOR SEVEN MONTS NOW! REALLY) I want my money back as I did not get the service that was promised by INTEC.

Student Number: [protected]

Good Morning

My name is Mickala Govender in a Student of Intec College .

I have register for Paralegal Law , i have paid 90% of my fees.

Since day 1 my student portal for submitting my assignments has been blocked.

This was suppose to be my 2nd year and i have not been helped .

I have been phoning ,email and have no joy.

My emails and calls are been ignore. Shakier who was suppose to assist does not even response on time.Shubum Moideen student advisor is only good for registration and nothing else.

This has costed me my careers has I planned on going into the police force this is my 2nd application i cant apply for without my results.

i am very disappointed , i thought intec was a good college has my mom has student here, but im wrong.

I REALLY THOUGHT INTEC WILL ASSIST STUDENTS

please can you assist me .

Mickala Govender [protected]

[protected]@ohtwoprinting.co.za

Looks like this is a common thing with Intec to just ignore there students. I had two incidents with Intec. First was in 2017, I studied math through them and that time I paid my whole account before the exam. Then I enrolled for the exam and I asked them to enroll me at a center that was convenient for me to go write my exam. So they sent me all the paperwork that my exam was confirmed and when I got to the exam center for the exam the exam center did not know anything about me, I was not on the list. So I never wrote my exam. The second time was last year, 2022. I decided to do my math again with them because I already had all the study material. And again close the exam they could not help me with an exam center close to me. So I canceled the account, on 1 August 2022. No one reached out to me about the cancelation. Then the month after that they took money off again. So I wrote multiple emails to the student adviser and even the IGC Sales Supervisor and he just forwarded my emails and still no reaction. Then again they took the money and I reversed the transaction and canceled the debit order. Since then I got multiple calls and invoices and I sent more emails, still no reaction. Yesterday I got a call from an Attorney to ask me about my account so I explained to her my story and she just said ok and did not ask me any other questions. Intec will never hear from me again and I will also not recommend them to any one.

My daughter signed up with Intec in 2022. From the moment she joined we have had nothing but pure frustration. No one ever gets back to us about queries. I have sent numerous e-mails to Johan Koekemoer who does not even bother to respond to my mails. Not a single phone number advertised on your website exist. Your so-called Management call centre is an absolute joke. My husband just held in for 58 minutes only to be told the estimated waiting time is another 42 minutes. He was supposedly 2nd in queue. I then phoned the same number from my phone only to be told I am 4th in queue with an estimated waiting period of 23 minutes. Come on, stop stealing people's money. I demand that someone contact me on [protected] today still. I have already seaked legal advice as I want all my monies paid to this useless company back.

I cancelled my course and requested a refund. The cancellation department hasn't answered any of my 4 emails. They keep debiting my account without my permission after I sent them an official letter. None of their phone lines work. When I get hold of someone and ask for an alternative number, they keep giving me numbers that are not in service. I have never received such bad service before and it seems this company is a scam. They are quick to take my money but not keen to assist when a cancellation is due. I urgently need legal assistance to take them on. This kind of service is not on. They are now stealing from me and I will open a case of theft against them.

---------- Forwarded message ---------

From: Ttelsa Swart

Date: Mon, Feb 27, 2023 at 12:21 PM

Subject: Cancellation Student [protected]

To: ,

Email sent to cancellation 27 FEB 2023 AT 12:21

Phoned to follow up - have to wait 90 days

90 days had passed no one is answering phone calls or emails nothing has been done to cancel this application

Stopped payment at the bank and no effecting my credit score

Unable to cancel or get any assistance with this account

Phoning and emailed for months on end with no feedback at all

I will never recommend Intec to anyone!

Please assist with cancellation and to clear my credit score and remove this from my account

Dear Intec college please take not that I have still not received my diploma i only received my progress report I've placed the school in full funds. I have completed a INTEC AWARD REQUEST FORM and forwarded it to the following email adress: [protected]@intec.edu.za together with my certified copy of ID and my progress report this was sent on the 3 Marh 2023, I sent it again on the 27 March 2023. I sent a follow up email again on the 6 June 2023. Why is it such a hustle to get my diploma I want to further my studies and apply for other employment but intec is holding me back. This is frustrating and unacceptable.

I don't why this college is still opened because they never attend to anything. I registered for my little sister in March 2022 and paid R3500 registration fee. During the registration everything was smooth and the student advisor kept on following up with everything until we paid for the registration and he disappeared into thin air. I called several times and no one was picking up the phone I tried sending emails and no one was replying to them. When I filled in the form I ticked on the part where it says I'll make a direct deposit to the college and left the part where it says they'll debit my account. I was tricked into giving them my account number because I remember telling Andre that I don't want them to debit my account. He agreed that they won't debit it but they needed my banking details. I gave them my other bank account details which I was saving on it. To my surprise every month my bank account was debited until my funds were insufficient. I stopped transferring money because of that. I started making a direct transfer to the college as we initially agreed on paper. I asked them to send me the statement to check how far I was with paying my debt. It took them about 6 months for me to get the statement and bill noticed something that I was charged R100 every month for direct transfer payments. Everything about the college is dodgy. I only had two lectures and I haven't got my books. It been more than a year and no one cares about me or even calling back to check if I did receive my study material.

I have been waiting for my assignment results for the past 7 months and when you call the call centre the agents are never willing to assist. I spoke to an agent named Funeka that said she will escalate the matter for me and i havent received any feedback. Today (26.06.2023) i spoke to a Sibongile Bhasela who was very unproffesional and rude who refused to put me through the supervisor and kept on going back on her word.

firstly what kind of call centre does not have a superviosor that does not take calls? secodnly how does one business have policies which they do not abide by? you tell us that when we need assistance we need to contact a student support agent which gets assigned to a student and then do not assign anyone to students.

Good day

i registered at Intec in 2019 and deregistered due to services not delivered.

the outcome of my deregistration was that i am due to recieve a refund of R5000, to date i have not received any.

i have called, sent emails, spoke to Team leaders, sent banking details as they requested but there is still nothing.

the last response i Have in 2021 was that i am in the refunds list

iwe are approaching the end of 2023, yes i still want my money

I registered to complete my N6 with INTEC early this year to write an external Exam. Since then I have been trying to reach out.. to get a tutor in order to prepare for my Exams, I have received no responses in the past 6 weeks... I sent emails to different Email addresses however no one has responded.

I even tried calling them on their number that is available on the internet but there is no response.

I am extremely frustrated and disappointed in their Service. I should not have to struggle this much when needing assistance, I am now in need of an Exam Time Table however I guess I will not get it as not one is responding to communication, I even tried Twitter... but still no one responded.

Hello Peter has countless other complaints such as mine for 2023 alone, please check this out...

In 2018 my husband signed up for a course at INTEC. The person assisting him guaranteed us that besides the study fees there were no further fees to be paid and that the full course was a little over R20 000.

We paid the deposit immediately and got a USB stick! We were expected to go and print all materials and purchase dozens of additional textbooks which we did not know about prior to this.

Then the first test comes up and there were no clear instructions on where to write, how to write etc. We contacted INTEC and were told that we needed to pay extra fees to write tests - PER TEST! Plus, exams also carried an extra fee of R500 or something stupid.

We requested cancellation immediately and this was NOT done! I have sent tons of emails and make calls and this has still not been resolved. It is now 5 years and this is still sitting on my credit record! What the hell is going on at INTEC and why are you so fraudulent in terms of being transparent with students?

Good day in August of 2022, I Masiane Cedric Tselane ID number [protected] registered with Intec College to study Gardening and Horticulture.

Since I have been struggling access the student portal because the systems say I don't have a password.

I have been sending emails and requesting assistance since August of 2022. Up until now I have not received any assistance.

what is really making me upset is that I keep receiving calls from the finance department of Intec requesting their payment.

If I pay, will be paying for what? at the moment I cannot even access the very same course that they want me to pay 4.

I feel this is not fair and this is the highest level of unprofessionalism I have ever met.

I studied with many distance learning institutes, but INTEC seems like they don't take their students seriously. The only the want is our money.

Can I please get assistance.

I WAS a student at intec studying a diploma in psychology. I completed my studies in December of 2022. It is currently almost June 2023, and I have sent numerous emails about my diploma that I have not yet received? I stand still where I am because of the lack of responsibility and communication from intec.

Not only that, payment has been deducted every month since I started studying at intec, a refund is supposed to be owed back to me since December of 2021? You are quick to ask for payment each month but there are no responses when it comes to questions our side.

I am disappointed with this institution, and their lack of communication.

I have been sending emails to get my results, all I got was that they awaiting on the HOD it is for months now and Shakier promised to assist me to no success. I am taking further steps with intec and the putrid service delivery. I will take Legal actions I do have paper trail and voice recordings. This is unacceptable. I will never study through intec or encourage others too there is no communication only the funds that I pay.