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Instagram

www.instagram.com

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1.1

Overall reputation rating based on reviews and complaints

Instagram earns a 1.1-star rating from 1 reviews and 79 complaints, indicating that most social media users are dissatisfied with platform experience.

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Instagram Complaints Page 3 of 4

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M
9:52 am UTC

Instagram Instagram hacked accounts department

My Instagram account @mikkokookoo was hacked a week ago. Even though I immediately replied to Instagram’s emails about changes in my email address and phone number (caused by the hacker) they still managed to ignore my requests to cancel the changes.

The hacker also changed both my profile name to @_mikkokookoo__ and the password - all of that made me unable to recover my own profile.

After numerous emails to Instagram’s [protected]@mail.instagram.com with all the documents they needed, screenshots and even video-selfies all I received from them were automated replies telling to try again.

I do understand it because I am not an influencer or anyone making money out of or for Instagram - as a free user my requests to get hold of my own account with photos and videos (all of them copyrighted by me) back may go unnoticed. Yet I find it astonishing Instagram’s inability to answer and fix the problem.

I do feel this is a personal attack not only from the hacker but from Instagram staff too. I have all the documents and info they need to recover my account back to me and still they ignore my kind requests to help.

Mikkokoo, London

Desired outcome: I would like to see immediate action from Instagram and sort out this issue and recover my account back to me.

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K
Katie McPherson
Miami, US
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Apr 06, 2023 10:14 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Mine was hacked at first and then disabled by Instagram about 3months ago, I sent appeal emails to them but was only getting automated replies. Just got it back about 2weeks ago, my colleague at work recommended this techguy on Instagram @ stedtech11 , his email stedcodes@ gmail. com, he was very helpful. Instagram need real humans to attend to our appeal mails.

TheldrakisCS
TheldrakisCS
Baton Rouge, US
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May 31, 2022 12:21 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

im still waiting for them to unlock my account for doing nothing. all i recall is that i removed 2 suspicious followers that followed me 2 seconds after i made the account. then a few months later i get a scammer email claiming i changed something on my account [that sat dormant due to work], went on Instagram app to log in "sorry your account is blocked due to community standards violation". soo removing 2 unknown followers, following 5 friends, and being away for a few months is grounds for community guidelines violation? took them 24 hours to fix my email being used on a unknown account [idk what account it wasn't recoverable] and now its taking weeks...? This is a problem for me currently cause when its fully merged with facebook and oculous i will loose my ability to use VR if it locks me out cause of this crazy double standard.

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A
6:21 am UTC

Instagram Blocked account due to age restriction

They blocked my account when I accidentally pressed the wrong button on their age verification page which had been nagging at me for the last few weeks.

I have used their Appeals page to have the account unblocked and provided them with a copy of my driving license, as they request.

I have heard nothing not even an email confirming the completion of the Appeals form. It's been a week now and I'm still blocked.

There is no further information about this in their Help Centre, no email form or phone number to help resolve the issue.

Desired outcome: Instagram look at the evidence they requested from me and unblock my account.

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M
11:14 am UTC

Instagram Instagram labeling my photos as spam

My complaint is Instagram mistakenly labeling photos I post as going against community standards.

I do not Offer instagram features that dont exist

I do not sell instagram accounts or usernames

I do not claim others have to like,share,or follow before they can see something

I do not share links that are harmful or dont lead to their promised destination

I post rock musicians pictures & if they are having a birthday

Desired outcome: I want instagram to stop spaming my photos

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U
9:20 am UTC

Instagram Banned from UNFOLLOWING accounts

For my own wellbeing and wellness, I have been UNfollowing accounts on Instagram, that I resonated with in the past. I no longer resonate with them. There are more accounts I want to NO LONGER follow, and the app is telling me that for "Security reasons I am not allowed to unfollow users". How would that fit within the Instagram mission of "capturing and sharing the world's moments"? I feel violated, frankly. I am questioning the values and integrity of Instagram, which was my chosen platform to share with the world.

Desired outcome: To be allowed to UNFOLLOW the accounts I no longer resonate with

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K
5:03 pm UTC

Instagram iselltechnologyy

technology sells has an Instagram page selling items.

My 15 son spoke with this guy via Instagram agreed to sell him a PS5 for 555.00 money was sent via venmo. he reached out to my son and told him he had promblems with the account could he send the money back and send it a different way. I said sure... he wanted the money sent before I received my funds and my venmo account. He would not send the PS5 photo shopped a screen shot to make us believe he turned the money. after speaking to venmo he sent to the wrong person and never refunded my money nor sent the PS5 soon after this he offered to send us his friend stimulus check UMM NO THANK YOU just send the PS5 he never responded. Because it was done through venmo I cant get the money back. He is out there constantly running this scam. I would like to see him charged.

Desired outcome: I would like to have criminals charges brought up maybe instagram has account investigated to see how many he has done this too. then charges brought forth

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K
2:36 am UTC

Instagram Mommy braingain_11

She says she lives in Maynard Massachusetts she says she is Abdl and she says she is a nurse too but we are just friends but if I want to go visit her she wants 50.00 from me and I live in ACTON Massachusetts witch is 10 min out from her she already stole 109.00 from me already here and she will not return it to me she will not give me her home address until I give her 50.00 gift card please please lock her account up send her a fine of 50k she is a fraud and she says she sells diapers to…

Desired outcome: Lock her account up permanently ty

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S
7:44 am UTC

Instagram My posts are not spam

I follow these guidelines every time I post., There is no bullying nudity, sexually explicit photos, I am not selling anything. Im not even stealing anyone else's content

• Offering Instagram features that don't exist

• Selling Instagram accounts or usernames

• Claiming others have to like, follow or share before they can see something

• Sharing links that are harmful or don't lead to their promised destination

Below attached are examples of what I post

Thank you

Desired outcome: Please stop removing my posts.I am not going against Instagram's guidelines

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J
12:26 pm UTC

Instagram Account instagram deletion

I filled out several forms requesting the permanent deletion of the account from the profile of my ex-wife who passed away in 2017. I have all the documents that prove our identity, including the judicial Will of Rights. Please request such an immediate deletion and I am available to prove why the active profile has harmed us and the whole family and my children. Thanks,.

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D
5:06 am UTC

Instagram Opening instagram account

Good morning Instragram team.

My name is Denise Shillingford and I am writing to make a complaint.

This morning on the Tuesday 16th of February 2022 at the time of 09:17 am. I would like to open a Instragram account. I went through the normal process of adding my name and surname, DOB including a password, confirmed my own personal mobile number.

An Instagram authentication code came up on the front of the screen as exactly noted here

The message came successfully to my phone and the following codes were provided.

- 869527

- 065824

- 065824

There has been numerous interference remotely when trying to get create an instragam account. Can you look into this and email me on [protected]@gmail.com. It appears someone is stopping it.

This is affecting me in my role as digital marketer to effectively carrying out my duties. These activities should not be happening!

I would be grateful if you can investigates and get back to me at your earliest convenience.

Desired outcome: To open the instragram account, I have created.

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G
6:20 pm UTC

Instagram Can't change my bio or profile picture on my account for over 7 months without

can't change my bio or profile picture on my account for over 7 months without explanation or reason

I've been using the social network Instagram for over 6 years, I've never done anything against the platform's guidelines and I've never done anything wrong and it's affecting my business as well as affecting my life my account is @gustveraa

I would like not only to know the reason for all this but also that my problem be solved immediately I'm tired of it

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J
11:03 am UTC

Instagram Auto-moderation features making logging-in impossible

Two nights ago, Instagram decided my account (Betty_white_jr) was involved in "suspicious behavior" and they logged me out of my account. Yes, the name is a little untimely, but I have had that name for over 6 months.

When I tried to log in, on my iPhone, the app was a laggy, glitchy mess for about 5 minutes. The screen flashed variations of the Instagram/facebook/meta logo and a white screen, before finally settling on a captcha test.

It was a normal "Check this box to prove you are not a robot" test, and I completed it quickly. However, the next screen is where the trouble began. After another 2 or 3 minutes of the screen flashing and the app desperately attempting to load something, it asked for my phone number to send an SMS code. I thought: "Ah, finally. I can forget about this mess and just continue to my account." I was wrong.

I put in my number, no code. I asked for it to resend the code, another two times. No code. At this point, it said I was out of codes to send, and I had to wait 24 hours. In the meantime, Instagram completely deactivated the account, making it inaccessible to everyone including me. I waited until today, and put in the number of another phone in my household, to ensure my phone wasn't acting up. No code. Another different phone, no code.

I used to use Instagram's quick log-in/log-out screen to switch between accounts quickly. However, now on my phone, I can no longer even attempt to log into betty_white_jr, as if the account was deleted entirely. I attempted to log in, and reactivate on my desktop, however, they won't send the necessary SMS code to log in.

I repeat, the code I need to log in has never been sent, to 3 different devices. It is impossible for me to log in and reactivate my account.

I have been using this account for over two years. It has more than just a few memories on it. I cannot explain how frustrating this is in polite language. The fact that the software isn't just awkward, laggy, or confusing but just "straight-up" doesn't function is at the core of this frustration. There are countless issues with the app, even when I'm logged in, and to go into detail about all of them would require time I do not have left in my lifespan.

Instagram, I beg you to let me back into Betty_white_jr. I beg you to fix your sad, broken app and make it usable again. For the time being, I have no reason to use your app, I no longer have an account. However, with your 1.386 billion users, you don't have a reason to care, do you?

Desired outcome: Reactivation of my account, and the ability to log in again.

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S
12:01 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Instagram Account

I was banned for "hate speech and inciting violence". My comment was "that punk needs his a$$ stomped". This reply was in reference to the attacker in a video someone posted of an autistic teenager getting sucker punched and others joining in and gang beating him as he's defenseless and screaming for help and other kids watching, laughing and recording.
Does this sound fair to you? I was banned for "inciting violence" but you allowed this disabled young teenager's humiliation and ruthless beating to remain?...
Its ridiculous. Unreal.

Samdoyle75

Desired outcome: I want my account restored to original capacity

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E
3:54 pm UTC

Instagram Instagram and their notifications.

Blinking notification to turn on notifications. I don't have notifications turned on in Instagram. I don't want Instagram notifications and the irritating blinking 'demand' to turn them all will not work. WTH? Blinking notification to turn on notifications. I don't have notifications turned on in Instagram. I don't want Instagram notifications and the irritating blinking 'demand' to turn them all will not work. WTH?

Desired outcome: Quit asking me to turn notifications on.

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S
3:43 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Instagram Not holding some user to the tos

For over the last three years, Instagram has allowed a verified account to violate many TOS. From drugs, death threats, brandishing weapons, sexually explicit content, doxing, harassment, etc ... There are hundreds of hours of footage showing this. Cops have been involved, CPS, ect .. yet Instagram continues to allow Aaron Carter to continue his abusive hate behavior daily for hundreds to see. Aaron has also used racial slurs multiple times on the platform and made anti-sematic remarks. I want this verified account suspended, if it was anyone else it would be by now, esp if it was a person of color.

*2. https://youtu.be/G4Ex7T33Z4w
*2. https://www.youtube.com/watch?v=s821vdhsDls
*2. https://youtu.be/cU_aTspsR0w
*3. https://youtu.be/tCVva2rssv4
*3 https://twitter.com/defilinski/status/1446205886406475777?s=20
*3. https://twitter.com/defilinski/status/1457351278460297222?s=20
*4. https://youtu.be/6LXsLeXGBmI
*4. https://twitter.com/FeelFreeToPanic/status/1420456326686199809?s=20
*4. https://twitter.com/defilinski/status/1370126084142948353?s=20

Just some other concerning links to show aarons behavior on your platform that you would not tolerate from anyone else.

https://youtu.be/8opeZf_Jcbc
https://youtu.be/oklB4e3PL6E
https://youtu.be/VMGjan6yFB4
https://youtu.be/w2PYIrC_4m4
https://youtu.be/QSGFkNPCCVY
https://youtu.be/PyrGdvwW8iU

Desired outcome: Aaron Carter's account suspended or an email address so I can speak with someone there

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J
11:42 am UTC

Instagram Unable to obtain my data

I have a desk top - no app on smart phone or iPad- I don't want one. Using instagram ok then they want self video verification via app only or they will close my account. its been 25 days now. Nothing

big problem for me as I cannot obtain my data or artwork which is there. they don't give a hoot and refuse to offer any service for me to obtain my legal data.

I closed Facebook account and genuinely hate them from this day onwards.

Desired outcome: stop being incompetent monster and offer a service to people

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K
7:19 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Instagram Fraud

Some one is prete ding to be my daughter to scam money out of people. This women in Scotland is using my daughter name and asking people to invest a 1000£ to make 20000£ as if .today her big face is on Instagram asMY Daughter showing a Lloyd's bank account with my daughter name and a balance of 20000 pounds iwas alerted to this by a friend and am pissed sorry but if this women scams enough vulnerable people she make money .she is using fake name, my daughters name is unusual and this women has took it upon herself to use my daughters name for her scam .my daughter reported this to Instagram, along with several of her friends and they have done nothing

Desired outcome: She arrested

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A
12:06 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Instagram Hacked and stolen page

My daughter's Instagram account, x3_nini has been hacked and stolen. I have called 650-543-4800 several times, but I was unable to get through to anyone. I emailed security@instagram.com about three times advising of this but I have yet to receive a response.

x3_nini was hacked and an email was not received regarding any changes to her account. My daughter's email address and cell phone number were changed.

I have filled out several forms with Instagram, but there has been no action on its part. Instagram's form doesn't have an option to report a hacked account. My daughter's account has been reported several times but again no action.

My daughter's account, with her likeliness is being used for fraud. There have been Instagram stories, posts and direct message regarding making fast money. Many of my daughter's followers have received direct messages asking for payments through cash app and pretending to be my daughter.

I don't understand why it is nearly impossible to reach anyone at Instagram regarding this situation. My daughter is a victim!

I have filed a complaint with the BBB against Instagram. I am also looking into other avenues to take against Instagram due to its lack of action.

It is requested that x3_nini be deleted.

Desired outcome: Deletion of the hacked page

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M
12:42 am UTC

Instagram Dm

Instagram sucks? it had disabled me from sending dms instagram is being prissy with me I want instagram banned from existence for it's awful treatment. If instagram cant be nice there can be no more instagram. Instagram has no humans to talk to about it there needs to be correction you tell them they made a mistake it never gets fixed very piss poir attitudes at instagram stuck up social media site.

Desired outcome: Allow me to send dms again

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T
4:25 pm UTC

Instagram [protected]@gmail.co- PS5 Disk Version

I purchased a PS5 5 Disk Version from [protected]@gmail.com and my name is Thomas Clark.I paid him $590.83 through Zelle and I kept our whole conversation.I bought this product from him on October 16, 2021(Sarurday) and he said that he would send me a tracking number and he never did plus I never received the product either(a scam).This all occured on your website(Instagram).Since I bought this product, the seller hasn't taken any of my messages, then blocked me completely.I want my full refund please and thank you.Their company name is Heated Grails.

Desired outcome: Want a full refund of $590.83

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S
4:52 pm UTC

Instagram My ig page was hacked

My iG paged was hacked this morning they used my friend pics and asked me to click on a email claiming to cash app 500 bucks I thought it was my friend I did that and now my account someone too control of it I can't recover it for nothing and Instagram is useless emailing them over and over their number doesn't even work wow if I knew this would happen I wouldn't have created a account at all

Desired outcome: Deleted my account that was hacked if you can't help me recover it

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