Instacart review: Reporting problems is a real nightmare.

Oct 14th I drove one hour to pick up an Instacart order from Wegman's. The app gave me the wrong pick up time, and dispite clarifying with a live person the correct time. When I arrived to pick up my groceries, the app provided no instructions on how to retrieve my order, instead it said I received my groceries and thanks for shopping with instacart.

It took over an hour of time on the instacart chat, on the phone with 3 instacart representatives and no one could seem to get my groceries from the store to my car, which is part of the service I paid for.

I had to go into the store myself. The Wegman's staff was very helpful and admitted Instacart screwed up. I had to push a heavy cart all the way to my car, which was parked in the wrong area because I didn't get any instructions. And I had to lift the bags myself. If I was able to do all that, I wouldn't have paid for Instacart and I would have just done the shopping myself.

Instacart credited me $10, but then a supervisor said she would escalate my situation with an incident report. One hour of frustrating calls with Instacart and finally someone admitted that the incident report was never filed. So I was lied to. And I am continually denied the assistance of a supervisor. Every phone call with Instacart has been 18- 52 minutes, and it's like talking to robots. We talk in circles with no resolution.