I shopped at store #201 in Spartanburg, SC on March 24, 2021. I purchased quite a few items that were on sale and/ or BOGO with your Ingles card. I got in line and when Wanda asked if I had an Ingles card, I told her I had to type it in. I typed my phone number like I always do at my usual Spartanburg, SC store and she said politely said "that's not a recognized number". I told her it's the number attached to my card and the only one I've been using for at least the past 2 years. She asked me to try again and said again "not valid". I asked if she looked it up and she rudely said "it's not a valid number". I said "you can't look up my account number" and she said "no". I was angry and told her to just continue scanning my groceries. I turned red from embarrassment because I knew I was over budget without the discount card, but I let her finish and I paid $153.47 for very little groceries. I told her that the response was unacceptable, that I was coming a complaint, and that I wouldn't be back to this location. She said "have a nice day". I've been to Ingles in Asheville, NC that was happy to look up my information, as well as one in Gaffney, SC. Even if I couldn't use my phone number, they were polite and apologized, even asking other customers if I could use their Ingles card. Not this location. I WILL NEVER SHOP AT STORE #201 AGAIN.
Desired outcome: I would like my discount. That's all. My BOGO items, my points. That's it.
1 comments
To be fair it's not the cashier's responsibility to ask other customer's to use their card. That's on you. She can't control whether or not your information is in the system.