Ingles Markets review: Checkout Services, Customer Service Employee and Assistant Manager

My fiancé and I own homes and are longtime customers of your stores in both Hiawassee, GA, and Acworth, Georgia. We love the Acworth store where we are treated with friendly and respectful employees. We spend thousands of dollars a year at your locations!

Your Hiawassee store consistently fails in both areas. We have encountered many instances of very poor customer service in this location and have voiced our concerns to management there several times, always with no result!

Today, I was waiting in one of the few open checkout lines while a customer ahead of us wasted quite a bit of time trying to use some kind of cash cards that simply would not work. Instead of calling for customer service help, the cashier kept trying to get this payment form to work. Even worse, the cashier from the next open abandoned her station and stood watching what was transpiring while the wailing line continued to lengthen. Finally, a new customer stepped into her line, and she immediately stepped back to serve him. When I asked her and the cashier of the line I was in NEITHER of them answered me.

The customer with the faulty cash cards FINALLY paid for her order in another way, and the line started to move again. Neither of these people apologized to the customers who were left waiting.

After checking out, I went to the front desk and asked to speak to the customer service employee there to report the poor customer service. She would NOT speak to me, and instead called an assistant manager, a short man with a beard and a forward combed hair who did come out to talk to me.

I made my complaint to him and he halfheartedly (it seemed to me) agreed that this was poor customer service but did not offer any solutions. He, like the rest of your involved employees made any effort to apologize.

Ingles is the only choice for grocery shopping in Hiawassee, and indeed in the entire area from Jasper, Georgia to Hiawassee, Georgia as well as north of there or we would definitely take our business elsewhere.

We realize if can be difficult to find good employees in this economic environment, but your Hiawassee location is just plain terrible!

I would certainly appreciate some feedback regarding my poor experience today.