CB Banks Ing Bank improper treatment of international customers

Ing Bank review: improper treatment of international customers

Ghobad of IR

Dec 04, 2019 4:40 am EST

I am a researcher and do not speak Italian. I have a bank account in Ing bank in Italy. They suddenly blocked my account for no reason, and when I went to the bank the refuse to talk to me. First of all, when I said I can't speak Italian the asked me to leave the office in English. They could speak English it was obvious but they said we do not help you if you do not speak Italian.
Then another person at door told me to call the service centre. I called the service centre in which is totally in Italian. After waiting for 10 minutes, I could reach the operator. But she picked up the phone and I said I have a problem and need to talk to someone in English, she just simply hanged on the phone without saying even a word.
Then I tried to use the online chat with a hope that I could use google translate. However, after talking with chat service with the help of Google translate they told me to call the customer centre.
I am really disappointed about how they consider their international client. I have no idea how to get in touch with the bank to even close my bank account and transfer my money to another bank account.
I am in a hard situation because I do not have access to my account and I do not know what to do.
Please help me through this situation.
my email address is: ghobad.[protected]@polimi.it

Keywords:

access bank bank account blocked close customer centre email address english hard situation help international client money office online chat problem reason service centre talk transfer

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View all Ing Bank reviews and complaints

Ing Bank Contacts

Ing Bank phone numbers

133 464

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Australia

+31 205 639 111

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Netherlands

+1 (646) 424-6000

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United States

+44 207 767 1000

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33%
Confidence score

United Kingdom

+61 290 284 077

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Australia

+54 114 310 4700

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Argentina

+43 168 0000

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Austria

+32 24 646 004

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Belgium

+55 114 504 6000

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Brazil

+359 29 176 400

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Bulgaria

+86 109 5526

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China

+420 257 477 777

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Czech Republic

+33 969 362 200

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100%
Confidence score

France

+49 695 050 0105

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Germany

+852 28 488 488

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Hong Kong

+36 12 358 700

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Hungary

+91 226 666 6400

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India

+62 215 151 616

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Indonesia

+39 29 996 789

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Italy

+81 332 170 232

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Japan

+60 321 668 803

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Malaysia

+52 555 258 2000

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Mexico

+63 24 798 888

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Philippines

+48 323 570 069

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100%
Confidence score

Poland

+351 211 201 362

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Portugal

+7 495 755 5400

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Russia

+65 65 353688

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Singapore (Asian Regional Office

+82 23 171 800

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South Korea

+34 916 349 280

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Spain

+41 225 923 000

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Switzerland

+886 287 297 600

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Taiwan

+66 22 991 558

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Thailand

+90 850 222 0600

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Turkey

+971 43 653 411

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UAE

+84 439 367 844

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Vietnam

More phone numbers

Ing Bank emails

info@ing.com

100%
Confidence score: 100%

Support

Ing Bank address

Amsterdamse Poort, Bijlmerplein 888, Amsterdam, 1102MG, Netherlands

Ing Bank social media
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