Imperial Tobacco Australia
reviews and complaints

I have been noticing the last few months I have been getting champion legendary ruby pouches, I have been getting alot of black chunks in my tobacco. And when you are paying that PRICE for the weight of tobacco it all adds up and I am going to change brand's

Today I purchased a 15g pouch of Parker & Simpson and only to find this very dry to the point were it burns my throat and even hard to roll. I have purchased these many times and the tobacco has not been like this.
These were purchased from woolworths in Aveley, Western Australia 6069.
Can I please have a refund or something else done about it?

Hi, I recently bought a 25 g pouch from my local iga in Tweed heads and instantly thought It was lite on, the package felt smaller than usual and just made me think it was questionable, luckily I have jewelry scales which revealed that the 25 g pouch was actually 21.9 g not what I had paid for.. unfortunately IGA couldn't help me as pouch had been opened and told me to contact the manufacturer hence this msg ... I am seeking rectification as I have been a regular customer .. my name is John and you can contact me at [protected]@gmail.com
Kind regards John Gardiner

Normally all of my Champion Legendary Smooth Blue pouches have been fine, (the odd dry pouch, small pieces of bark or soil.. easily removed) however in the pouch I have purchased I found long pieces of cardboard, multiple long and small pieces. It had become quite tedious sifting through all the tobacco to remove it. I would prefer it to be replaced please

I don't exactly know what this will accomplish, 25 gram pouch of Tobacco in Australia is between $80. - $48, 20 Packet of Benson and Hedges is around $30 a packet . a 40 gram pouch of a Premium Rum Blend tobacoo is upwards of $80 a pouch Today 27/November/2021.so I will convey as precise as is possible for me, I live in Australia and Yes I enjoy a nice Tobacco smoke every now and then, I'm not in the top 45% of the financial success stories, no I'm just getting off Government aid so my choices for buying Tobacco is very limited .as most smokers in Australia they buy what they can afford, Riverstone Premium Rum Blend is as affordable as it gets in Australia, pretty sure it was called Riverstone Rum blend . Every 2nd to next pouch of Riverstone Premium Rum Blend either poor quality control with the stock or expired - repackaged tobacco blended in with Riverstone Premium Rum Blend stale or feral ; has a few grams of Resin like Hard Putty mixed in with the Tobacco, always ends up in the garbage bin . From Time to time the smoke from the Riverstone Premium Rum Blend has had a rancid pungent odour to it . There is no affordable alternative for 25 gram pouches of Aromatic Tobacco today in Australia . As I said earlier I don't know where this will end up, but thank you for reading,

Hello I'm contacting you in relation to Parker and Simson tobacco pouches every time I buy a pouch there is big black lumps that doesn't burn and I've had a 15gm pouch that had a QTR of the pouch of black lumps I'm quite annoyed with this and would like to be compensated for this as the prices are quite dear to be getting black lumps thank you

I'm writing this complaint due to the new packaging in which your tobacco is purchased in. I've have been buying champion ruby tobacco for over twenty years and have never thought to change brands. The new packaging is horrible, I'm not impressed. My old tobacco pouch holder doesn't hold them properly which I've owned for twenty years + also. Why change something that wasn't broken? There is no need for all this extra plastic wrap. Please go back to the normal packaging! Hopefully this gets fixed. I'm a long time customer and this really has to be said... my quote again is why change something that's not broken, bring back the norm. I would like compensation also... as if I'm to continue to purchase your product I need to see your value for long time customers. Yours truly [protected]@gmail.com

To whom it may concern, I'm sure I can't be the first to bring this up but I have noticed Talleyho papers seem to be quite a thicker than they used to be, very noticeable if you actually smoke roll your tabocco thus means they keep burning quite a bit longer when not puffing on your smoke, but the worst of this new version of paper is the gum is absolutely hopeless, they very rarely stick like they should, I have had to'wet' the paper twice as much as I used to and they still don't stick properly, constantly having to read wet the paper after rolling to stop them from unrolling due to non effective gum, I can't believe that these have passed any sort of company testing to be cleared for customer quality control, sadly disappointed regular purchaser of this product.

I have had continueous problems with the filter coming away from the paper then having to smoke it without a filter it is very frustrating as they are expensive .
I like your smokes and have been buying them since they got put on the Market and would like to keep buying them but I'm not willing to buy them at the moment which is a shame.
Regard Janelle Grayson

Pouch was completely dry and crumbling. Lots of bark also. Worst tobacco in 20 urs of buying same product.

Complete waste of over $100 as it was un smokable.

Hi I purchased a 50g pouch of champion ruby and about a quarter through it. I realised it had big clumps of black tabbaco and long bark all throughout out it. I'll need a replacement please as it's all throughout my pouch.

I recently purchased a 25g Champion Ruby pouch on 7/11/21 and found a large chunk of the tobacco was dried and clumped together and unusable. I sometimes find small portions that can't be used and need to be discarded but this was a large portion. I had already thrown away some of this but started collecting it as shown in the attached photo. Can this be replaced somehow? This is an expensive product and I believe this was way above the normal levels of unuseable tobacco in the pouch (I have been buying this for years now).

Been using this product for about 2 years.. i often get big black chunks of I don't know what in the pouch. This is a big one from my last purchase.. I also weigh the tobacco out of the pouch after purchase and almost always underweight.. I've let it go on and on but I've finally had enough of these big black chunks.. I've filed a complaint for exact same thing about 18 months ago.. I've been through so many different types of tobacco but like Parker & Simpson blue the best.. cheers. Yours Sincerely Tina M Kouras

Hello, I keep finding chunks of this in my pouches, it looks like tar, and is gross and off putting and this isn't the first time I found it, thanks for taking the time to read this.

There are hard bits in my tobacco which are like pine bark and un smokeable

as many people have mentioned, the amount of large pieces of bark and large tar balls found in your products has increased exponentially in the last 24 months. I have removed whole grams of waste from your products recently and today I received what appears to be part of a rope in your product. As a resident of Australia this is really upsetting as each month we seem to pay more and more for cigarettes due to tax but receive a lower and lower quality product.

Hello there my name is Timothy Hancock,
I have been purchasing Parker and Simpson red for a few years now and always seem to come across cigarettes sometimes the whole packet, the cigarettes are 3/4 full!
It's almost eyebrow burning in the first light!
I haven't complained before as I pass it off as a fluke but I have now had 2 packets In a row that 90% of the smokes are mot filled properly!
I pay just under $30 AUD for 20 smokes and I would like to enjoy them all not just some!
By the way my eyebrows are fine!
Thanks for replying to me?
Timothy Hancock

I bought a 50 gram pouch of horizon blue on Friday the 29 oct 2021 mid morning at TSG in Fairfield shopping centre in Townsville QLD 4812 and I have found hard chunks with tobacco stuck in it in the pouch and I can't smoke, they aren't small chunks either which now have to go in the bin. I've been a smoker of your product for a long time and enjoy the tobacco just not the chunks.

I've been buying 100 grams of white ox for many years and have recently noticed that my pouches have ALOT of bark and other foreign matter in them and they are extremely dry and hard to smoke, as I previously stated I've been buying your product for a number of years and I would be disappointed to see such a good name be ruined because a lack of quality control. I look forward to your prompt reply so we can discuss this ongoing issue.

Greetings, This is not really a complaint, more of an inquiry.
I purchased a 50G pouch of Dr Pat Distinctive tobacco. I asked if it was Pipe Tobacco, as I had only ever purchased it in tins, I had been buying it for around 20 years, but had not been smoking my pipes for around 12 months, I was assured it was Pipe Tobacco. Upon opening the pouch, the aroma was different to what I remembered, the tobacco appeared to be a finer cut, not as dark, and it smoked "hot". Certainly not what my Dr Pat used to be. The Bar-code is...
[protected] (see attached photo's) I am not after anything, just wishing to know if it is, or, is not Pipe Tobacco, I believe it is NOT Pipe Tobacco. I reckon when paying close to $130.00 (not your fault) I should not be getting stuff that is not the quality of good Pipe Tobacco., and tobacconists should know the difference.
If I am to continue to smoke my Pipes, I need to know I can purchase good quality Pipe tobacco!
Kindest regards,
Bob Fenney.