CB Smoking and Tobacco Imperial Tobacco Australia jps gold 25 pack

Imperial Tobacco Australia review: jps gold 25 pack

Bobcat1356 of AU

Sep 01, 2020 6:16 am EDT

Resolved

Replied

Hi I purchased a pack of JPS Gold 25s on Monday the 31/08/2020 from Coles Taylors Hill Melbourne Victoria 3037.
When I tried to open my pack the clear cellefain Was very difficult to unwrap via the tab so I had to use a pair of scissors to gain entry to the product packaging.
I tried to open the pack via the top opening flap but couldn't?
Upon inspection I noticed that the flap which usually folds back onto the inside of the flip top hadn't been folded and was actually still connected to the internals of the packaging so using a knife to gain access to the product namely the cigarette.
I thought I should forward this information onto your company because had I have not been home I doubt I would have been able to open the packaging without destroying the packaging & quite possibly destroying the cigarettes inside. I replaced the packaging with a package I had previously.

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Imperial Tobacco Australia response

Sep 01, 2020 7:07 pm EDT

Imperial Tobacco Australia customer support contacts

Phone numbers

1800 677 953

Address

121 Winterstoke Road, Bristol, BS32LL, AU

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At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on 1800 677 953 to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.