My wife and I were treated like dirt when we entered this establishment. It was as if we were not welcomed in this establishment. First of all, we just wanted to go orders so we stood at the front counter for approximately 5-10mins., before anyone asked if we wanted to order something. When the waitress, with no name tag, asked if we were waiting long but heard us walk in, it was like a slap in the face. Upon taking our order, she begin have a bad attitude with my wife and refused to help with a basic consumer question. Upon deciding that we were the only African-American customers in the place, we begin to feel as if we were not wanted in this establishment. Upon canceling my order with the Manager, I observed that he was not wearing a name tag and knew exactly what I had ordered. I have never felt so violated in my life and I am a big IHop fan but this episode has ruined the joy of IHOP for me and my wife. This incident happened at approximately 0430 hours on 1/11/09 and I just had to let it be known.
The complaint has been investigated and resolved to the customer’s satisfaction.