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Ruby Tuesday
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1.4 527 Complaints
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Ruby Tuesday Complaints 527

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3:34 pm EST
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On or about 8:45 pm on Friday October 6 2023 me and my wife went to to Restaurant at 7385 Guilford Drive In Frederick MD. Up on arrival we parked in front of the restaurant and I got out of the car, my wife got out of the passenger side and started to the door, the parking bumpers and front of the restaurant was not lighted very well. When my wife got to...

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5:39 pm EST
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Order # 24488647872479233. I placed this order today 02/05/2024 at around 3:15 for a 4:30 pickup. My wife got there at 4:30 and had to wait outside for an additional 10 minutes for the order to be brought out. Not only did they not have the order on time, I added a Rewards Chocolate cake with Ice Cream. They included the cake, but forgot the ice cream in...

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3:12 pm EST
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I am reporting location 4165 Easton MD to the Maryland Health Department. My family is became ill after eating at this location. The location smells of raw swage and the the odor is coming from the salad bar / Bathroom area. I am not sure why this restaurant is allowed to remain open in such a horrible condition. I complain to Manager Elisa and she was very...

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Is Ruby Tuesday Legit?

Ruby Tuesday earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Ruby Tuesday to be a trustworthy company. Although there's a 9% resolution rate for customer complaints, which deserves attention, Ruby Tuesday is known for their high standards and safety. If you're thinking about dealing with Ruby Tuesday, it's wise to check how they handle complaints.

We found clear and detailed contact information for Ruby Tuesday. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for rubytuesday.com can be seen as a positive aspect for Ruby Tuesday as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Ruby Tuesday's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Rubytuesday.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Rubytuesday.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Ruby Tuesday have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Ruby Tuesday and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Rubytuesday.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Ruby Tuesday has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 527 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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5:56 pm EST
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Ruby Tuesday Ultimate chicken sandwich

[protected] 8:00pm Ruby Tuesday Tower Rd Denver, CO. I ordered the Ultimate Chicken sandwich, after eating half of it I was going to ask for a to-go box and looked at the middle of the Chicken, IT WAS RAW! Manager was called and at 1st they were going to comp my meal, then came back and comped they whole table. I spent a night VERY SICK and had a very uncomfortable and embarrassing early flight.

Claimed loss: Still recovering, not going to work.

Desired outcome: Compensation for food poisoning, pain, and anxiety of eating.

Confidential Information Hidden: This section contains confidential information visible to verified Ruby Tuesday representatives only. If you are affiliated with Ruby Tuesday, please claim your business to access these details.

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Update by Paul Przybelski
Jan 27, 2024 8:42 pm EST

[protected]. This is my raw Ultimate Chicken sandwich that I had half eaten before noticing the chicken. I ended up with food poisoning and an embarrassing and very uncomfortable flight this morning.

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PauI Przybelski
, US
Jan 27, 2024 2:04 am EST

I also told my grandmother that if she did not clean up after me I would punch her in the face again, and she had me charged for that as well.

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9:50 am EST
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Sebastian FL, Ruby Tuesdays @ 13675 US-1 Roseland FL 32958. This is only a complain on condition of building. This place needs to be renovated! Get rid of the carpet. Bathrooms are awful. It’s not the management’s fault. They do the best they can with what they have. This is a corporate failure! Start cleaning up your buildings. Vero Beach FL is no better. We what to support our local restaurants but you have to do bettter.

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12:43 pm EST
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I am writing this to file a compliant as I have written recently and never received a response. I had dined at Ruby Tuesday at 3000 N. Federal Hwy Jensen Beach with my wife on January 12 for lunch My wife and I had ordered the Fish and Chips special for $9.99 but instead were charged $12.99. I told the waiter that it was the special but he rang up the...

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10:35 am EST
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We visited Ruby Tuesday’s #7890 on 23 November 2023 at 11:47 AM. We waited over an hour after ordering our meals. Several other parties left without being served. Once served our food was awful. One person in my party found a hair in her tilapia. The rib-eye steaks looked more a flat iron steak (paper thin). The crap legs were cold and so small-hardly...

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12:01 pm EDT
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I was with my family on 9/9/2023 at your restaurant. My daughter and I ordered each a steak from the menu. It was horrible. I t looked like road kill and was very thin. I would have complained to my server but I had my grandkids with me and did not want to make a scene. I paid a $141.00 for this meal which is a rip off. I am on a fixed income and am requesting a refund on this meal Thank you, John Occaso

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4:31 pm EDT
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On Sept 6, 2023 myself, my husband and two friends went to Ruby Tuesday #3700 in Tullahoma, TN 37388 to have lunch about 11:45am and enjoy fellowship. Three of us (myself and two others ordered the Ruby Tuesday classic hamburger meal. The other guest ordered the salmon meal. On that particular morning there was only ONE server for the entire restaurant...

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4:42 pm EDT

Ruby Tuesday I canceled my order and I am still being charged $57.76 on my card.

This is the second time this has happened to me with the coupons. When you order online the coupons don't work. So the first time I called the manager. I told him I was charged wrong and got the wrong food with my meal. He told me I could get one meal at full price and the other at $3.00. So on 6/23 I order my meal and didn't get the coupon so I canceled my order and still waiting for my order. Then order my food again they put in a different meal I didn't get the same meal and got charged $26.74. this is what I order.;

NEW! Introducing the Friday Night FEAST!  Our Dinner Trio featuring a 6 oz Rib Eye, Half-Rack of Ribs, and Crispy Shrimp for a discounted price of $23.99. This is what I got 6oz Top Sirloin with potatoes was $17.99. I didn't order this and was overcharged. Debit MasterCard RUBY TUESDAY 450 1 PREMIUM OUTLETS B WRENT Date 06/23/[protected] Card 15 #6839

$26.74

Debit MasterCard RUBY TUESDAY 450 1 PREMIUM OUTLETS B 508-3 Date 06/23/[protected] Card 15 #6839

$57.76

Joanne Rossi

437A South St.

Plainville, Ma. 02762

Phone# [protected]

Email - [protected]@hotmail.com

Joanne Rossi

437A South St.

Plainville, Ma. 02762

Phone# [protected]

Email - [protected]@hotmail.com

1588 5812 Card 15 #6839

$26.74

Debit MasterCard RUBY TUESDAY 450 1 PREMIUM OUTLETS B 508-3 Date 06/23/[protected] Card 15 #6839

$57.76

Joanne Rossi

437A South St.

Plainville, Ma. 02762

Phone# [protected]

Email - [protected]@hotmail.com

Could you please get in touch with me? Thank you

Desired outcome: I would like $84.50 put back on my debit card or A gift card for a $100.00

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5:01 pm EST

Ruby Tuesday Service at Ruby Tuesday worst service I have ever had in my life. You need to close this restaurant down now. Will never eat there again

I ate at Ruby Tuesdays in Largo Maryland off of Route 202 today Sunday February 5, 2023. Today is my Birthday. It took 30 minutes to get waited on. One hour to get my food. 45 minutes to get the check. The waitress told me she would bring me an ice cream sundae. After 30 minutes she told me she had no one to make it. We were at this restaurant 3 hours. Worst Birthday I ever had. I will never go there again and will not recommend anyone else to go there. You should close this restaurant down because you have no one to work there.

Desired outcome: Read above

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2:18 pm EST
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Ruby Tuesday Service and quality of food

Denver, Colorado, Tower Road location.

On Fri. Dec 22, 2022, placed a pickup order at 6:09pm then received email stating the order would be ready at 6:22pm. After walking 4 blocks in -3 degree temps, had to wait another 35 minutes until order was ready. Did receive a nominal apology from one server who also offered a 'free drink' for the inconvenience but I declined, due to the long wait...

Upon returning to the hotel, found that the order was completely botched: Grilled Chicken Caesar Salad was with ICEBURG LETTUCE (NOT ROMAINE) and hard-as-rock black croutons, with NO dressing whatsoever; crispy chicken tenders had NO dipping sauce with a few tater tots, NOT the requested french fries; and the crispy shrimp platter came with NO dipping sauce, either. Did call to express frustration but was on hold for 15 minutes until I gave up. Considering the poor service and weather conditions, did not return in person.

Unbelievably frustrated after getting stranded in Denver due to flight issues - the meal could not be eaten and enjoyed to any degree.

TOTAL COST was $60.85 including unwarranted tip. Have supplied photos. Happy to share with social media, if needed.

Have never been to a Ruby Tuesdays - and now, not sure about returning.

Would appreciate a full refund.

Desired outcome: I would like a full refund, please.

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Update by Bruce S. F.
Jan 03, 2023 2:20 pm EST

These photos of the food did not stick when I attached them...

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5:32 pm EST

Ruby Tuesday rubytuesday

on december 16, 2022 i placed a order on line at rubytuesday at 3;16. i did the final order by submitting my order and realize the order was not at my location, i called the location, which was in Bartow Florida and not Winter Haven Fl. i spoke to a lady and she cancelled my order but she said that i would have to go to my email to request for a refund for my order. i tried to send a message through their email but i have not received any response. i tried calling headquarters but i could not reach a live person,

Desired outcome: i would like a refund...a credit to my bank account, considering that i shouldnt have to pay for some food that i didnt consume

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10:51 am EST

Ruby Tuesday Waterville maine - food quality

We went in at approx 11:15 on Sunday 12/18 for lunch.

I will say, we have gone many times prior and never had this experience, however never on a Sunday.

We feel as though, the food that was served to us, was made days prior and I would have been ashamed to serve that to anyone!

First, we ordered the appetizer plate that has a combo of a few items. Most were okay, however, the spinach and artichoke dip was sour, not as sour in a good way, as if the cheese was so old sour. It was thick and lumpy as it had been left over from a day or maybe two and reheated.

We also ordered the chicken parm, which in every way was as poor quality as could be. The pasta was so hard, dry, and stuck together you could not ever attempt to eat it! The pasta did not have sauce on it, but more staining of what may have been sauce days ago when it was made. The chicken was dry inside and appeared cooked more than once on the outside as it was so dark and crunchy, again not edible. The sauce and cheese on the chicken looked dried up as well.

We did order the new crab cake dinner, they were extremely salty and could tell this was just breading with a can of shredded crab. They were acceptable, but overpriced for what they were.

I owned my own catering company for years, make my own homemade sauces and pasta, and don't expect that quality at a Ruby Tuesday, however, I do not expect to be served food that is not even edible.

The server was nice and offered to bring it to the cook.. however, honestly, why would we want another serving of the same?

We spent over $60.00 and ate maybe 1/10th of what was served! This experience has made us think twice about revisiting Ruby Tuesdays as we feel if this is the pride you take in your food, why would we spend our money at your restaurant.

Desired outcome: A refund, an apology, and an explanation of why any restaurant would serve food of that quality?[protected]@outlook.comDina T.

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11:55 am EST
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My wife and I went to ruby Tuesday in Inverness fl yesterday. We were seated at 3:42 after about 10 minutes a server girl came over and informed us that our waitress would be with us shortly as she was just starting her shift. When our waitress took our order for two cheeseburgers and tots they were out of tots so we tried for onion rings they were out. The...

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6:17 pm EDT

Ruby Tuesday Food

I ordered food from Ruby Tuesday today. The food was terrible. My dad said the food smelled old. It was approximately 4:53 pm I picked up the ribeye steak, shrimp, corn and mashed potatoes. He tried to eat some of it. I understand they were understaffed, but my dad should not have to suffer for it when he is paying $24.06 for something he can't even enjoy.

Desired outcome: I would like for him to get his money back $24.06

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8:43 am EDT

Ruby Tuesday Full rack of ribs not a full rack!!

While manufacturers of many goods are downsizing their packages rather than raising prices, it appears that Ruby Tuesday is doing the same. Pursuant to their Buy One Entree Get One For $3, we ordered two full racks of ribs to go. When we got home we discovered that one "full rack" contained only 19ribs instead of the usual 12. The other rack contained 10 ribs. They would never get away with this if you were dining at the restaurant because you could simply count the number of ribs at the table. But they probably figure that with to go orders no one is going to dig the items out of the bag and count the ribs at the restaurant.

Desired outcome: An apology and promise to discontinue this practice on unsuspecting customers would be nice.

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Update by Geoff W.
Oct 28, 2022 8:44 am EDT

Typo -- 9 ribs not 19 ribs

Geoff W.

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11:45 am EDT
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Ruby Tuesday Being placed on hold for 11 minutes just to place an order,

I called Ruby Tuesday on October 12, 2022, at 11:01 am, to put in my order for lunch, the guy asked me to hold on a minute, I was placed on for 11 minutes before I decided to hang up. I called on Friday spoke with a lady told her what happen, she apology and OFFERED me a free meal, I didn't ask for, but was going to get it. So, guess what NO FREE MEAL! HAHAHAHA, joke on me!

Desired outcome: The response that i got from the lady, was like she didn't want to hear. Nothing was done!!!!

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1:49 pm EDT
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Ruby Tuesday Spin to win promotion

The most recent promotion offered by Ruby Tuesday is a a chance to wil $1,000,000,000. As an alternituve they offer free food. Chicken sandwiches, salad bar, cheese sticks, shrimp, lava cake, hogie sandwich. The add claims no purchase requird. I have had problems getting the coupon honored at the Scottsboro Alabama location. As I sit here today I am over hearing another customer be denied the use of her coupon as well. Why does Ruby Tuesday run a promotion they refuse to honor. We as customers log in and spin to win each day and some days noting is offered. The days we log in and spin and actually win an alternative to the grand prize of a free menu item we are hasseled by the employees and being told we can't use our coupon. I consider Ruby Tuesdays promotion to spin to win a scam. I didnt win the grand prize and I can't use the coupons I was emailed. Why offer a promo and not honor it. Scam.

Desired outcome: I would like an explanation as to why coupons are not being honored.

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7:03 pm EDT

Ruby Tuesday food customer service

PASTA AMERICANA / RUBY TUESDAY COMPLAINT

Shelley

Attachments

Thu, Aug 4, 11:23 AM (11 days ago)

to complianceofficer

Pasta American.eml

(4,771K)Pasta American.eml

(4,771K)Good Morning,

I had a situation occur last night that I am completely appalled with, never in my life have I ever heard or expected a response like I was given last night. It sounds like a lawsuit waiting to happen leaving Ruby Tuesday/ Pasta Americana liable.

I ordered Pasta Americana Pace Florida Location, Which operates out of the Ruby Tuesday Located at 4917 US-90, Pace, FL 32571. I had Grubhub deliver the order. This is the 5th time I have ordered and only recieved my order right once out of the 5. Last night I was upset and reached out to the store to voice my concerns. The associate that answered the phone, I asked her to verify the order which she read back to me verbam of what I ordered with my special instructions. I had tried to make a funny comment about how the order was wrong but you had the order correct and she then transferred me to the manager "TYLER".. Tyler is your corporate liability issue in my opinion. I explained the situation and his response is that the kitchen doesn't see the special requests that there is a computer system error. He also stated that the corporation is aware of this problem and has been for months.So no special requests are available. I then replied how is it that I have ordered the same the last 5 times and 1 time it was correct if they don't see the requests? He became offensive and said it must have been a Grub Hub issue then. How is it a Grub Hub issue if they are just picking up the order their not making the food in the kitchen?

Here is where my biggest concern comes in and where you should be concerned, what if my request is a dietary request an allergy and according to "TYLER" the manger the kitchen doesn't see these requests and you have made my food with the item I am allergic too, and lets take that to the next step I don't know the item is in my food and I eat it and get sick or can't get to my epipen. Now what ? I did what I was supposed to do.I notified the restaurant I made the special request but your Kitchen doesn't see them ? I think you know where I'm going with this.

I got no were with "TYLER" even trying to handle the problem, rectify the situation, or even say they were sorry. No Apology! I knew I was speaking to just hear myself talk, I just hung up and dealt with what we had received.

I do hope to receive a prompt response to this issue.I also hope this doesn't happen to someone else.

I have attached yesterday's order receipt from the restaurant which is very faint. The ink must have been low. I also attached the order from yesterday. As well as my previous order receipts

showing the pattern.

Sincerely,

Shelley Straley

Desired outcome: a refund

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About Ruby Tuesday

Screenshot Ruby Tuesday
Ruby Tuesday is a casual dining restaurant chain known for its American cuisine. They offer a variety of menu items including burgers, salads, steaks, and seafood. The brand also provides a salad bar option and a selection of cocktails and desserts. Catering services are available for special events.
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- Summarize the main issue you have with Ruby Tuesday in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure to follow these steps carefully to effectively file a complaint or review about Ruby Tuesday on ComplaintsBoard.com.

Overview of Ruby Tuesday complaint handling

Ruby Tuesday reviews first appeared on Complaints Board on Jul 28, 2008. The latest review Lighting at your Frederick, Maryland Restaurant was posted on Feb 6, 2024. The latest complaint server was resolved on Jun 20, 2018. Ruby Tuesday has an average consumer rating of 1 stars from 527 reviews. Ruby Tuesday has resolved 52 complaints.
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  1. Ruby Tuesday Contacts

  2. Ruby Tuesday phone numbers
    +1 (865) 379-5700
    +1 (865) 379-5700
    Click up if you have successfully reached Ruby Tuesday by calling +1 (865) 379-5700 phone number 0 0 users reported that they have successfully reached Ruby Tuesday by calling +1 (865) 379-5700 phone number Click down if you have unsuccessfully reached Ruby Tuesday by calling +1 (865) 379-5700 phone number 0 0 users reported that they have UNsuccessfully reached Ruby Tuesday by calling +1 (865) 379-5700 phone number
  3. Ruby Tuesday emails
  4. Ruby Tuesday address
    150 W. Church Ave., Maryville, North Carolina, 37801, United States
  5. Ruby Tuesday social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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