Ruby Tuesday
reviews and complaints

[protected] 8:00pm Ruby Tuesday Tower Rd Denver, CO. I ordered the Ultimate Chicken sandwich, after eating half of it I was going to ask for a to-go box and looked at the middle of the Chicken, IT WAS RAW! Manager was called and at 1st they were going to comp my meal, then came back and comped they whole table. I spent a night VERY SICK and had a very uncomfortable and embarrassing early flight.

This is the second time this has happened to me with the coupons. When you order online the coupons don't work. So the first time I called the manager. I told him I was charged wrong and got the wrong food with my meal. He told me I could get one meal at full price and the other at $3.00. So on 6/23 I order my meal and didn't get the coupon so I canceled my order and still waiting for my order. Then order my food again they put in a different meal I didn't get the same meal and got charged $26.74. this is what I order.;

NEW! Introducing the Friday Night FEAST!  Our Dinner Trio featuring a 6 oz Rib Eye, Half-Rack of Ribs, and Crispy Shrimp for a discounted price of $23.99. This is what I got 6oz Top Sirloin with potatoes was $17.99. I didn't order this and was overcharged. Debit MasterCard RUBY TUESDAY 450 1 PREMIUM OUTLETS B WRENT Date 06/23/[protected] Card 15 #6839

$26.74

Debit MasterCard RUBY TUESDAY 450 1 PREMIUM OUTLETS B 508-3 Date 06/23/[protected] Card 15 #6839

$57.76

Joanne Rossi

437A South St.

Plainville, Ma. 02762

Phone# [protected]

Email - [protected]@hotmail.com

Joanne Rossi

437A South St.

Plainville, Ma. 02762

Phone# [protected]

Email - [protected]@hotmail.com

1588 5812 Card 15 #6839

$26.74

Debit MasterCard RUBY TUESDAY 450 1 PREMIUM OUTLETS B 508-3 Date 06/23/[protected] Card 15 #6839

$57.76

Joanne Rossi

437A South St.

Plainville, Ma. 02762

Phone# [protected]

Email - [protected]@hotmail.com

Could you please get in touch with me? Thank you

I ate at Ruby Tuesdays in Largo Maryland off of Route 202 today Sunday February 5, 2023. Today is my Birthday. It took 30 minutes to get waited on. One hour to get my food. 45 minutes to get the check. The waitress told me she would bring me an ice cream sundae. After 30 minutes she told me she had no one to make it. We were at this restaurant 3 hours. Worst Birthday I ever had. I will never go there again and will not recommend anyone else to go there. You should close this restaurant down because you have no one to work there.

Denver, Colorado, Tower Road location.

On Fri. Dec 22, 2022, placed a pickup order at 6:09pm then received email stating the order would be ready at 6:22pm. After walking 4 blocks in -3 degree temps, had to wait another 35 minutes until order was ready. Did receive a nominal apology from one server who also offered a 'free drink' for the inconvenience but I declined, due to the long wait...

Upon returning to the hotel, found that the order was completely botched: Grilled Chicken Caesar Salad was with ICEBURG LETTUCE (NOT ROMAINE) and hard-as-rock black croutons, with NO dressing whatsoever; crispy chicken tenders had NO dipping sauce with a few tater tots, NOT the requested french fries; and the crispy shrimp platter came with NO dipping sauce, either. Did call to express frustration but was on hold for 15 minutes until I gave up. Considering the poor service and weather conditions, did not return in person.

Unbelievably frustrated after getting stranded in Denver due to flight issues - the meal could not be eaten and enjoyed to any degree.

TOTAL COST was $60.85 including unwarranted tip. Have supplied photos. Happy to share with social media, if needed.

Have never been to a Ruby Tuesdays - and now, not sure about returning.

Would appreciate a full refund.

on december 16, 2022 i placed a order on line at rubytuesday at 3;16. i did the final order by submitting my order and realize the order was not at my location, i called the location, which was in Bartow Florida and not Winter Haven Fl. i spoke to a lady and she cancelled my order but she said that i would have to go to my email to request for a refund for my order. i tried to send a message through their email but i have not received any response. i tried calling headquarters but i could not reach a live person,

We went in at approx 11:15 on Sunday 12/18 for lunch.

I will say, we have gone many times prior and never had this experience, however never on a Sunday.

We feel as though, the food that was served to us, was made days prior and I would have been ashamed to serve that to anyone!

First, we ordered the appetizer plate that has a combo of a few items. Most were okay, however, the spinach and artichoke dip was sour, not as sour in a good way, as if the cheese was so old sour. It was thick and lumpy as it had been left over from a day or maybe two and reheated.

We also ordered the chicken parm, which in every way was as poor quality as could be. The pasta was so hard, dry, and stuck together you could not ever attempt to eat it! The pasta did not have sauce on it, but more staining of what may have been sauce days ago when it was made. The chicken was dry inside and appeared cooked more than once on the outside as it was so dark and crunchy, again not edible. The sauce and cheese on the chicken looked dried up as well.

We did order the new crab cake dinner, they were extremely salty and could tell this was just breading with a can of shredded crab. They were acceptable, but overpriced for what they were.

I owned my own catering company for years, make my own homemade sauces and pasta, and don't expect that quality at a Ruby Tuesday, however, I do not expect to be served food that is not even edible.

The server was nice and offered to bring it to the cook.. however, honestly, why would we want another serving of the same?

We spent over $60.00 and ate maybe 1/10th of what was served! This experience has made us think twice about revisiting Ruby Tuesdays as we feel if this is the pride you take in your food, why would we spend our money at your restaurant.

I ordered food from Ruby Tuesday today. The food was terrible. My dad said the food smelled old. It was approximately 4:53 pm I picked up the ribeye steak, shrimp, corn and mashed potatoes. He tried to eat some of it. I understand they were understaffed, but my dad should not have to suffer for it when he is paying $24.06 for something he can't even enjoy.

While manufacturers of many goods are downsizing their packages rather than raising prices, it appears that Ruby Tuesday is doing the same. Pursuant to their Buy One Entree Get One For $3, we ordered two full racks of ribs to go. When we got home we discovered that one "full rack" contained only 19ribs instead of the usual 12. The other rack contained 10 ribs. They would never get away with this if you were dining at the restaurant because you could simply count the number of ribs at the table. But they probably figure that with to go orders no one is going to dig the items out of the bag and count the ribs at the restaurant.

I called Ruby Tuesday on October 12, 2022, at 11:01 am, to put in my order for lunch, the guy asked me to hold on a minute, I was placed on for 11 minutes before I decided to hang up. I called on Friday spoke with a lady told her what happen, she apology and OFFERED me a free meal, I didn't ask for, but was going to get it. So, guess what NO FREE MEAL! HAHAHAHA, joke on me!

The most recent promotion offered by Ruby Tuesday is a a chance to wil $1,000,000,000. As an alternituve they offer free food. Chicken sandwiches, salad bar, cheese sticks, shrimp, lava cake, hogie sandwich. The add claims no purchase requird. I have had problems getting the coupon honored at the Scottsboro Alabama location. As I sit here today I am over hearing another customer be denied the use of her coupon as well. Why does Ruby Tuesday run a promotion they refuse to honor. We as customers log in and spin to win each day and some days noting is offered. The days we log in and spin and actually win an alternative to the grand prize of a free menu item we are hasseled by the employees and being told we can't use our coupon. I consider Ruby Tuesdays promotion to spin to win a scam. I didnt win the grand prize and I can't use the coupons I was emailed. Why offer a promo and not honor it. Scam.

PASTA AMERICANA / RUBY TUESDAY COMPLAINT

Shelley

Attachments

Thu, Aug 4, 11:23 AM (11 days ago)

to complianceofficer

Pasta American.eml

(4,771K)Pasta American.eml

(4,771K)Good Morning,

I had a situation occur last night that I am completely appalled with, never in my life have I ever heard or expected a response like I was given last night. It sounds like a lawsuit waiting to happen leaving Ruby Tuesday/ Pasta Americana liable.

I ordered Pasta Americana Pace Florida Location, Which operates out of the Ruby Tuesday Located at 4917 US-90, Pace, FL 32571. I had Grubhub deliver the order. This is the 5th time I have ordered and only recieved my order right once out of the 5. Last night I was upset and reached out to the store to voice my concerns. The associate that answered the phone, I asked her to verify the order which she read back to me verbam of what I ordered with my special instructions. I had tried to make a funny comment about how the order was wrong but you had the order correct and she then transferred me to the manager "TYLER".. Tyler is your corporate liability issue in my opinion. I explained the situation and his response is that the kitchen doesn't see the special requests that there is a computer system error. He also stated that the corporation is aware of this problem and has been for months.So no special requests are available. I then replied how is it that I have ordered the same the last 5 times and 1 time it was correct if they don't see the requests? He became offensive and said it must have been a Grub Hub issue then. How is it a Grub Hub issue if they are just picking up the order their not making the food in the kitchen?

Here is where my biggest concern comes in and where you should be concerned, what if my request is a dietary request an allergy and according to "TYLER" the manger the kitchen doesn't see these requests and you have made my food with the item I am allergic too, and lets take that to the next step I don't know the item is in my food and I eat it and get sick or can't get to my epipen. Now what ? I did what I was supposed to do.I notified the restaurant I made the special request but your Kitchen doesn't see them ? I think you know where I'm going with this.

I got no were with "TYLER" even trying to handle the problem, rectify the situation, or even say they were sorry. No Apology! I knew I was speaking to just hear myself talk, I just hung up and dealt with what we had received.

I do hope to receive a prompt response to this issue.I also hope this doesn't happen to someone else.

I have attached yesterday's order receipt from the restaurant which is very faint. The ink must have been low. I also attached the order from yesterday. As well as my previous order receipts

showing the pattern.

Sincerely,

Shelley Straley