IFB Industries
Reviews and Complaints

Dear sir

I used to feel proud when I bought IFB Microwave oven Model no. 30SC . My tale of misery started when i got the AMC done by your Lucknow office. One fine day (sometimes 3 months back), I found that my Microwave Oven is not working and I lodged my complaint with your Customer care Center and your Staff came to my home and since then my Microwave has stopped working. I have lodged number of complaints and your none of the staff is able to set right the defect of my Oven. Now the situation is that no one comes to home to see my oven in spite of my various requests to your one Ms.Karishma also who is stationed at Lucknow.

I request you to kindly send some one who is technically competent to repair my oven or else, I request you to kindly refund my AMC amount which I paid to IFB .

DETAILS OF AMC:
AMC No. 216953 dated : 25.04.2011
Valid from 25.04.2011 to 24.04.2013
Amount Paid : Rs.2206/- Vide receipt no.3966

May I once again request you to kindly depute some one immediately.

Thanks

Ravi Bhatnagar
T1/201, Unitech South City Garden
Raebareli Road
Lucknow - 226025 UP
Mobile No.[protected] / [protected]

Its been more than 22 days i have filed a complaint with ifbto repair my oven model number 30 sc2 n so far none of those idiots have turned up to repair it! In the last 22 days we have called more than 150 times and all the time we are being told it would be repaired sooonnnn! These guys are insane / mentally ###ed? Why do we have to call u people so many times! I have called store in charge store manager of ifb!1 everythng seems to be uselessss! My oven is not in working condition and inspite of repeated complaints no one has resolved it so far! I have registerd so many complaints so far! Are you guys gonna resolve it or no! Our previous complint was also closed without any resolution,. . . It is [protected]. . . Again we had to raise new complaint which is [protected]! Someone pls help and get our oven repaired!

I have a diferent and unique experiance with IFB product. I got Microwave Oven in aug, 2008. After just 3 months it stopped warming and after complaining it got fixed by replacing a fuse. Again after sometime it had the same problem and this time i had to go out of station for sometime and I planned to get it fixed after coming back. When i checked it again it worked fine. After some few months it stopped again warming, I lodged a complaint with service center and suggested them to get it fixed properly as the product was under warranty. they assuered me that the product is good and it needs fuse change. I insisted why is fuse getting worn out, there is some problem that is why fuse gets used up. They didn't listen to me and changed the fuse again.
This time again same thing happened and the product is 1 and half year old I don't use it heavily, just for warming the food that even sometimes. Warranty is expired this time. To my surprise when the customer service checked it, they told me of replacing some part worth Rs. 2000/=. I told them all story about this product why wasn't it replaced when under warranty, that time the problem was there and you were replacing fuses only. They aren't able to answer me.

If this is the problem with every IFB product then its OK I wil agree IFB products are like this. If not then why was defective product sold to me and not serviced when under warranty.

Please suggest what needs to be done.

Tanveer
shahtanveer@gmail.com

I had got annual gift of IFB owen from company...which was not working so i have replaced it 3 times...still not working...I called up IFB customer care...they turned up and told will bring the part which is absent in it...didn't turn up. Again i reminded...Still not turned up. My warranty is about to finish now...worst service I have ever encountered.

I have still to find a service centre for my ifb neutron grill micro oven in my city in spite of running from pillar to post

I agree.. IFB has the worst customer care service. Our microwave has not been working since May 2008. We have been calling IFB almost every day since then but still no one came attend the problem. Every time we call, we were told that the previous complaint was closed.
Do not go for IFB products as it is waste of money and time.

I hope some one from IFB sees these messages and improve their customer care services.

I am also using IFB washing machine my top cover is also not working well. I bought it on recommendation of https://www.bestbuyreview.in/2016/12/5-best-washing-machines-in-india/

Sir,
I purchased IFB ELINA DX washing mechine on 24.11.2008 at Kakinada, AP. At the time of purchased the above mechine dealer said 2+2 yeares warrenty but given in the book only 2 yeares warrenty, again I asked dealer about warrenty, he said service engineer will write on the book for another 2 yeares warrenty at the time of installation. Service engineer came to my house and installed above washing mechine and also written 2 yeares warrenty on that book without your company seal. How I will belive 2 yeares warrent without your companey seal that is why previously I mailed in November 2008. After mailed my massage your company service men responded through phone and he told me to send 2 yeares extended warrenty with in 15 days but up to this time there is no massage/letter from your company. But still I belived your company is one of the best company in washing mechines that is why don't missuse your name and please send extended warrenty to my address as earily as possible. My Ticket No. 2458305
Youres faithfully,
K.A.Vijaya Lakshmi
W/O K.Murali Mohan, 2-44-9, Bhaskar Nagar, Kakinada- 533003
mkoripella@gmail.com

Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

No service exists ! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.

Summary ( Observations )
- - - - - - - - - - - - - - - - - - - - - - -

1 ) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
~

2 ) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
~

3 ) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
~

4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
No action or apology from any one was reported ever.
~

5 ) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem

” privately “.

The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and put other old parts in the machine.
~

6 ) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems. The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
~

7 ) No training is provided to all these mechanics for new models such as Digital models.
~

8 ) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

Details of all that happened with me -

I agree to all to the above people, as i am facing a minor problem in comparison. Well i have purchased an IFB dish Washer. Now the machine is working just fine but the washing powder for the machine can only be acquired by IFB as it is not available in the open market.

The IFB company states that once you order the wash powder they deliver it to you that day itself which is [censor]. I have been calling to order for the powder since last 6 days and i have not yet received the product.

The IfB phone personals are so rude that they hang up on the customer. I would like to add they denie to tell their name or where the service centre is located.

I would like convey to the IFB officials, firstly teach your service operators some professionalism. Your company is joke you have no system in place, i mean no customer can trust you as the bloody idiotic phone operators don’t even tell you there name to start with, so the poor customer does not even know how the hell he/she is talking with. This proves that the company teaches these people not to say their names because if the company does not perform than; then the customer has no feed back on the basics of which he can go ahead with the complaint to the higher officials. You know what this is [censor]ing [censor], you people have no right to harass the customers in this manner

Dear Sir,
I purchased Washing M/c in Hyderabad in Nov 2007 and had excellent service from Hyderabad service centers technically with reliable replacement and reasonable. Recently in may 09 I shifted to Delhi and installed M/s with proper procedure. Subsequently my warranty expired on 5th July which was informed through SMS on 28th June. Due to resettlement/admission, my baby boy born and my official tour, I was missed the SMS. Incidentally machine door was opening during switching the program which was working fine on 19/07/09. I registered the complain One of the officer (who nobody will like as his behavior and not proper technically sound) visited, opened the machine and conveyed to my family that the entire kit is faulty and we need to pay Rs. 3500 for replacement. I requested him to ascertain the fault with your technical departs as kit may not faulty and there may be some other problem. Without taking any further action, he left us and never turns up. I then requested Mr. Kishor to whom I have been directed to contact through service centre. In the mean time I registered the request for AMC. I have been told that somebody will come and collect the payment.
Sir, nor payment collected nor complain resolved till date. We are facing many issues in Delhi and suffering lot. Request your support for AMC and repair with reasonable cost.
Thanking You,
Rajesh Kumbharkar
Tata Projects Ltd

I totally agree with this.
I have a fully automatic IFB washing machne and I have a lot of problems with it.
I complained that the drum does not spin and no one attanded for 22 days.
I am really annoyed. I kept on calling everyday 3 times and I got the same answer that someone will attend.
I would suggest others not to go for IFB brand.
Neither the machine is good nor the Service and customer care is good.

Complaint No : 1873813
1st Complaint Date : 17/6/2008
2nd Complaint Date : 15/7/2008
3rd Complaint Date : 4/8/2008

I made a complaint 2 months before my washing machine Digital 7 KG worth Rs.28, 000 not working properly but till my machine is same condition

After 1 week of my 1st compliant engineer verify the machine there is a problem with Digital board it has to be changed & he is check for spare Board on front of me via his mobile, he reply to me spare board available in our office & he committed me the machine will ready by next day but there is no response for next 10 days from engineer after 10 days engineer changed the Digital board (New or Old – I don’t know) after that he told there is a problem with other board & that board also to be replace after that till today there is no response from your engineer & your customer care & your service high officials

**** I want permanent solution from your company for my machine pls do the needful immediately I don’t want any temporary solution your end plssssss *****

I am not happy for selecting IFB brand, don’t advertise you are No 1 washing machine & your customer care is not maintaining service complaint status of the customers on my 2nd compliant I asked what’s the status of my complaint they simply reply there is no update in our system & today I made a 3rd complaint on that time also they don’t have update regarding my machine, finally I spoke Mr.Shanker from Branch he told me check with local concern engineer they will call you but till now there is no response --- tell me then where can I know my machine status & when will rectify my problem

I want my machine to be rectify with in today or tomorrow otherwise
I need brand new machine from your company on behalf of selling bad quality of washing machine otherwise I am surely sue a case in consumer court (because already machine in junk condition & I already wasted Rs.28000/- I am ready to spend more Rs.5000/- & face the issue in court )

**** I want permanent solution from your company for my machine pls do the needful immediately don’t make the temporary solution *****

I agree with Jignesh.I am facing problem with IFB elena 5 KG Machine.
I have logged complain 3 to 4 time.I have not got response from any body.I called IFB customer more than 8-10 times for follow up every time I got response Today our Sr Engineer will come and look into issue but no one has come.

I have logged complain three times for same problem I got solution Machine is Vibrating because there is no stand for Machine.I don't know logic behind that if stand is necessary why company is not selling it with Machine.
So I purchased stand from IFB Still problem is there.Mahine moving one place to another with lot noise.
Today 21/07/2008 I called chief office from pune Mr Nitin I think he is nice person he told me I will give call you call within 10 mins I got call from engineer witnin 10 mins.
But I dont why enigineer is saying your call has got expired
Before resolving any issue how it is get expired.
Now I dont have many words for Explaing IFB

drinage pumping mechanism failure reported but replaced the defective part failed again 3 times.calls not attended in time inordinate delay.unnecessary and unreasonable inconvenience caused

its take more time to wash do not wash fully

Washing machine is not working properly. leakage is the main problem.

I bought a IFB DISHWASHER in May 2008 and ever since it has been installed it has been giving some problem or the other and the technician who come to visit cannot fix the problem most of the times and most important to mention is that the technician comes only after i give aroung 50 calls to them for the complaint. i regret buying this ifb product who does not give any services at all and my money is a total waste.i recommend no person should buy their product as they give no services at all and all u face is a mental torture calling them every now and then to see the machine. i am a resident of faridabad and i hope the seniors runnung the company give a serious look to the matter and staisfy their customeres

I bought a dishwasher 16 months ago. It has been giving me problems since 2 months ago. It took the technician 15 days to attend to the call and that too only after numerous calls to customer care and to the technician's manager. The so-called "Customer care" is pathetic to say the least. I would recommend that nobody buy IFB products. Maybe that will teach them to treat customers better.

I had a similar experience buying IFB Zephyr dish washer. (which got non functional after few months- inspite of repetitive complains and helling there was no response)The service people here in Kochi are the busiest lot and they want only the machines to be sold and their salt and cleaning agents . The only tool I could find in their service center are a few screwdrivers and nothing else.

IFB - dishwasher- Neptune

I gifted myself for Xmas against my families wishes with a Neptune Dishwasher; as I am a working woman.
I have complained a no. of times re: poor after sales service of ifb.
I bought the machine on 21st DEC. 2005. I called the service agent on 4th Jan 2009 to service the machine as no water was coming in.
It is just 3 years completed since I bought the machine.

He opened the machine said not much of a problem & will be changing them. I said fine. He then asked me whether I had a warranty . I said No. He then said the bill would come to Rs. 8, 500/ .

Now the machine is left with all parts opened.

I was furious. I asked him why such a bill the moment I said No warranty & asked him to send me a proforma invoice on email; while I went on Ifb website to check the price of parts. Nothing there.
he immediately sent me a invoice 0f rs.6, 300/. (Rs. 2, 200 less)

Below is the Proforma Invoice.

I asked for a Dish washer repair Invoice & I am sent a Washing machine & Dryer Invoice.

SUB-QUOTATION FOR THE SERVICING OF DRYER MACHINE.

Sir,
This is to inform you that following parts are in need to be replaced to put the washing machine and dryer in working condition.

Please find enclosed parts with price.

D/W
MODEL: NEPTUNE
SERIAL NO. 08.7613.200

Parts description :
PART NAME MRP

1] CANTROL BOARD 2750=00
2] HITER 3200=00
3] SERVICE CHARGE 280=00
TOTAL 6230=00

[SEVEN THOUSAND THREE HUNDRED AND FOURTY FIVE ONLY]

[ALL PARTS ARE SOLD IN EXCHANGE OF DEFECTIVE PARTS]

NOTE: PAYMENT SHOULD BE PAID IN FAVOUR OF M/S DELIGHT
SERVICES.

For, ENIGMA ENTERPRISES
MANOJ YADAV:-[protected]

1) Is this not cheating. Look at the differnce in figure quotation

6230=00 & words [SEVEN THOUSAND THREE HUNDRED AND FOURTY FIVE ONLY]

2) how do you expect a customer to trust such after sales service franchisees.

3) Why were we not told about this before.

4) Why were we not told about AMC. Even your website speaks about AMC only recently.

5) How can a working person after paying Rs.26, 000/- shell out Rs. 6, 300/

I respected the Brand & Co. IFB. Kindly look into this matter urgently & get the dishwasher repaired at a proper price. I am not looking for a Freebie but neither am I wanting to carry this feeling that IFb is a cheat Thanking you
Poonam Bharti
kryonindia@gmail.com
Pune.

I am having the same experince with IFB Dishwasher. I bought a IFB dish washer from Visakhapatnam. The very next day of installation, it is out of order. Last 15days I have been calling to attend the job. But no response. Within a few days, I will put this matter to Consumer forum against IFB SERVICE CENTRE, VISAKHAPATNAM.

Here, I am suggesting all my friends not buy any product from IFB.

Borgohain

i am k n sivanpillai.i am from kerala.i bought a ifb zephyr ex dish washer for 24000 rs one year ago.it is nw out of order 3 times.we are getting no service.we are planning to register a compaint in court for not getting adeqaute service during the warranty period.

Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

No service exists ! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.

Summary ( Observations )
- - - - - - - - - - - - - - - - - - - - - - -

1 ) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
~

2 ) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
~

3 ) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
~

4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
No action or apology from any one was reported ever.
~

5 ) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem

” privately “.

The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and put other old parts in the machine.
~

6 ) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems. The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
~

7 ) No training is provided to all these mechanics for new models such as Digital models.
~

8 ) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

Details of all that happened with me -

I need the telephone no. of the IFB service center, Goa please.
Send to dr.xeke@gmail.com

water is not coming through inlet pipe

This is S.Ganesan, Puducherry. I am owning an IFB Elena Washing Machine.It is regret very much from the date of purchase, its giving us trouble often, so far we have spent more than the cost of the machine for service and repair through your authorised franchisee only.
e.g.Please refer our complaint no.66921. For that your franchisee technician came and attenended the complaint after 48 hours that too not attended properly. The complaint was regarding the spining of the machine.Even the body lid of the machine was not closed properly.When we informed about this to your Local Superviser, Ms.Saranya. She not at all responded for more than 10 days nobody was turned to rectify the complaint even to close the lid properly.Then again we complaint to the complaint cell, they lodged a new complaint no.6764604. Another person came for that complaint and closed the lid but still the spinner complaint is not solved completely.but now The machine is not even getting on.This is for your early attention.

very poor service as i am also IFB user

Agree withe the above and IFB are not prompt in the service and the Franchise technicians are not Trained as they un necessarily remove the parts saying that as defective

Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

No service exists ! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.

Summary ( Observations )
- - - - - - - - - - - - - - - - - - - - - - -

1 ) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
~

2 ) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
~

3 ) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
~

4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
No action or apology from any one was reported ever.
~

5 ) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem

” privately “.

The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and put other old parts in the machine.
~

6 ) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems. The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
~

7 ) No training is provided to all these mechanics for new models such as Digital models.
~

8 ) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

Details of all that happened with me -

To
The Regional Manager,
IFB Industries Ltd,
Home Appliance Division,
New No.6 Arcot Road,
Vadapalani,
Chennai – 600 026.

Ref: AMC No.020402 for the period 19.01.08 to 18.01.09

Dear Sir,

My washing machine is under above AMC. Every time a complaint is made it receives a very cold response and it takes several days to rectify the defect, and the quality of work is very sub-standard.

For instance I made complaint No.2368236 on 31st October 2008. Since then many calls have been made to the following numbers and the response is reproduced: The fault is yet to be rectified.

3900 4321 Only to be told that it will be attended shortly,
[protected] Mr. Rajesh, Seldom answered. Very rarely phone is
answered by some one else for a blank reply.
[protected] Mr. Shiju Seldom answered. Very rarely phone is answered
by some one else for a blank reply.
[protected] Miss. Brinda, Answers the phone occasionally, but
maintains no telephone etiquettes.

Aggrieved, I tried contacting the office of IFB by the numbers printed along with the address. They were found to be numbers not working. On17.11.2008 undersigned visited your office in Vadapalani with his grievance and Mr.Ashok Kumar dealt with him as the person concerned in handling the matter. When asked for his phone number, gave the number of someone else, giving clearer insight into the culture company is maintaining in dealing with grievances of hapless customers.

Hope you will please agree with me that customers buy washing machines for daily use. One enters into AMC so that the working is least interrupted and we get more peace of mind. We are hereby informing you that on three different occasions it had taken more than two weeks each time (all records are available) to rectify the problem. At present we are going through the ordeal for the forth time, in this AMC period.

I would also like to mention here that collecting AMC charges in advance and not rendering the desired service in time, is deficiency of service on your part which is causing lot of hardships and mental agony to the consumer.
I would therefore request you to rectify the defect and extend the AMC period for the days lost, within seven days of receipt of this letter, failing which I will be forced to initiate appropriate legal action to safeguard my interest, holding you liable for all costs and consequences incurred there under.

Thanking you,

Yours sincerely,

George Thomas.

Copy to: all concerned.

Raja,

I am a user of the product (Senorita Plus Washing Machine) which is 11 months old and under warranty.
Ever since I have bought this product I have time and again reported to the service people from IFB for Excessive vibrations and Movement of the washing machine(Rotation) on its axis on floor(Rough).
Some of the solutions that I have received so far from your service advisors in the past 6 months are:-

Installation of Machine trolley :- I was asked to buy a trolley(Rs 1500/-) 3 months after purchasing the Machine itself. I asked the service advisor to give me a demo whether trolley will reduce the vibrations/movement of the Machine on floor.
A sample was brought in by one of your service person but he failed to demonstrate the same. So I refused to buy a trolley.

Installation of Rubber cups:- I was again asked to install rubber cups under my machine to solve the vibrations/movement issue but even after installing the same the problem persisted.

Changing Dampers and Springs:- Failing to solve my problem the service advisor came with a suggestion of changing dampers and springs. Unfortunately this also failed.

Changing Bearings:- Failure of all the above suggestions resulted in changing of bearings by your service people(Sriranga). The same has resulted in an addition of excessive noise which can be heard in my whole colony.

During this whole phase of logging complaints, attending service people and making calls to your office since last past 5-6 months I have kind of lost my patience to this repeated failure of your incompetent staff to handle machine faults.
Now to a customer who has spend close to Rs 20, 000/- on this fully automatic washing machine the kind of the service and pain I have gone through in past 5-6 months is pathetic.
After seeing the poor response from your side I have decided to send you a notice from consumer court. Hopefully you will receive the same in weeks time.

sir
My IFB washing machine has several problems for the last 3months. I was given a no. & in spite of several reminders no one is coming to service the machine. If the spare parts are available in the market we can atleast replace the parts.Can the concerned authorities look into the matter?

worst cutomer care service .there is no responce yet towards our complaint

I F B service is very very poor and attending the complaints of
Customer care persons, answer is not acceptable. Their answer is
We inform to dealer within two days Also answer
Of service Rep is " parts not available" and Service Engineer answer
Is "not provision of purchase from dealer to dealer".That means the
machine to work and complaints will solve take a time.. It is shameful.

POOR SERVICE/ RESPONSE BY IFB SERVICE STAFF; I am Serving Army Officer based at Chandigarh and I am having 5Kg Digital Washing machine since 13 Mar 2008 which is still under warranty period.I had regitered a complaint with IFB through the 24 h telephone service on 13 Aug 09 for my washing machine which was not functioning vide complaint no 3374508. However, there was no response from the staff inspite of myself personally speaking to staff at Manimajra centre/Chandigarh a no of times. Thereafter one pers turned up on 18 Aug 09, he checked the machine and told that the digital panel has to be replaced and he will come next day to replace the same. next day nobody turned up and then on 20 Aug 09 two pers came in the afternoon and checked the machine, incidentally machine started operating and they said that machine is functional. I told them that it was not func till today, and your Engr had also checked it day before yesterday. But since the machine was operating i signed the form. Very same evening when i put the clothes inside and try to operate, the machine did not func again, then I found out that as soon as clothes were put inside and the Wt increased the machine stop functioning, before also i had told the service Engr to check thoroughly but they just did not heed to it. It has been more than a week and all claims of IFB of 24h service are wrong. I will request you to instruct IFB to get the machine repaired at the earliest.

Eny IFB Or SIEMENS, BOSCH all kind of appliances service u can reach me at any time ! I Was the former employee of these brands, so I can simply solve many of the probloms, Thank you !
Praveen Benjamin
benjaminpraveen@me.com
St.Andrews,
Near St.Andrews church,
Kazhakuttam, TVM

Forward your response to corp@ifbglobal.com

IFB seriously need to improve their after sales service as otherwise there are many competitors and IFB would loose their market share drastically. I would never recommend anyone to buy IFB machines.

I have installed IFB Washing Machine Model DIG. The machine had been making noise and not cleaning the clothes. I complained to their service Centre on 29th Jul 09 - complain no. 3318192. A service guy came to look at it and advised that he would need to replace a part and it would take three days to receive the part. Today nearly 15 days have passed and I have reminded their service centre several times on Phone: [protected] and they have as yet not sent anyone with the part and to put the machine to order. I have tried to call their service manager Mitesh Jain [protected] for past week or so but he never answers. When I told this to the service centre, I was told that he may be in a meeting. I do not recommend anyone to buy IFB machines in view of poor after sales services. It is also not possible to report to anyone higher in IFB as one cannot find the head office numbers on website.

rue to say ifb is the world's most worst service center that too in chennai in my home we have ifb elena i have amc but the service engineers those who comes is good for nothing peoples they do know any thing about their machine belive it or not my machine is not working more than 4 months nearly 10 engineers came from ifb each & every body says different problems & leaves crazy fellows i think they are learning from my machine. Please don't buy ifb washing machine. because its a finest stupid call center i have seen in my life time. I know they won't worry about this complaints also. Because they never sees complaints in our side they want to make money by AMC's good marketing peoples with no service peoples

Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

No service exists ! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.

Summary ( Observations )
- - - - - - - - - - - - - - - - - - - - - - -

1 ) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
~

2 ) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
~

3 ) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
~

4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
No action or apology from any one was reported ever.
~

5 ) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem

” privately “.

The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and put other old parts in the machine.
~

6 ) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems. The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
~

7 ) No training is provided to all these mechanics for new models such as Digital models.
~

8 ) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

Details of all that happened with me -

I HAD PURCHASED IFB WASH MACHINE FULLY AUTOMATIC AFTER TWO YEARS IT STARTS COMPLAINT. NOW THE MACHINE IS NOT AT ALL WORKING, THE SERVICE PEOPLE TOLD THE DRUM HAS GONE. I NEVER EXPECTED SUCH A COMPLAINT FROM A BRANDED ITEM. I HAD REGISTERED MY COMPLAINT ON 14.7.08 . SINCE TODAY IT HAS NOT REPAIRED. EVERYDAY I SPENT 15 MINUTES WITH THEM . EVERY DAY THEY TOLD THEY WILL COME TOMORROW. NOW I THINK TO MOVE WITH OMBUDS MAN WITHIN A WEEK TIME.

Washing machine and Microwave under AMC.
Complaint lodged on 28.11.2017. Complaint No.5486808, ID No.2186053(Washing machine)
Complaint lodged on 28.11.2017. Complaint No.5486812, ID No.2186053(Microwave)
Washing machine: Water leakage, rattling noise.
Microwave: No display.
No response even after repeated reminders through 24hrs customer Care No.[protected]. vague promises.
Last reminder call on 14.12.2017 is recorded for reference.

I have expereice worst customer service from their call center team., I was committed that they turn around time is 24 hrs and it is been more than 32 hrs and no one cared to connect for the complian. I called call center 7 times and i was simply pushed from pillar to post. to my surprise there is no grevience officer for IFB India. Starange why i made this choice to buy IFB washing machines...BUYER BE AWARE

I HAD PURCHASED A IFB WASHING MACHINE WHICH WAS NOT FUNCTIONING PROPERLY SINCE PURCHASE BUT THE COMPANY WAS BLIND ONLY GIVE SOME TEMPORARY REPAIRING FOR EVERY 15 DAYS DURING LAST 2 YEAR . AFTER TWO YEAR WHEN THE WARRANT PERIOD ENDS THE MACHINE IS FULLY OUT OF ORDER.
THE COMPANY IS NOT TAKING ANY STEP FOR SELLING A DEFECTIVE MACHINE.

S.N.NANDI
DHANBAD, 828127

the hinge panel of my washing machine has broken. i have registered a complaint on 23rd aug at the service centre, [protected], spoke to mr. khan and he gave me the complaint number 05191. after no response after 48 hrs, i called back the number. mr kumar picked up, refused to acknowledge that there was anyone by the name khan, said i may have dialled a wrong number, gave me the customer care helpline number. He spoke so rudely, that i do not even want to recollect. registered a complaint at the call centre, was given the complaint # 4995131. received a call this morning from serv. centre at kukatpally saying my area isnt under their service. the complaint was wrongly logged in and they are transfering to m/s hadvika services, contact person mr. sampath kumar. mr. naresh called me at 11 a.m and said that the complaint will be taken care of today, i asked for the price of the hinge panel, he said he would call back, but did not. after repeated attempts to reach them, got in touch with mr. subhash who claims to be the service incharge, he said they can attend to the issue only tmrw as the person is unavailable. i am stunned by the callous nature of this response. for 3 days my complaint is going back and forth with no resolution. pathetic customer service. and but for this feedback form, there is no avenue to lodge the displeasure at the way in which ifb has failed to respond to this.

MY WASHING MACHINE IS UNDER ANNUAL MAINTENANCE CONTRACT. fROM THE LAST FEW DAYS IT IS NOT WORKING PROPERLY.
PLEASE SEND YOUR MECHANIC TO CHECK THE FAULT AND DO IT RIGHT.
THANKS.

YOURS
SUKHMINDER SINGH BHATTAL
HOUSE NO. 593, STREET NO. 9
KISHANPURA ROAD SANGRUR.
DISTT. SANGRUR. (PUNJAB)
PIN-148001 INDIA
PHONE-[protected]
MOB-91-[protected]

i am purchased a fully automatic machine with model no. AW60-8062 on 11-07-2017 from ur franchisee vide name STAR ELECTRONICS in cherthala, alappuzha district. So far the machine is not installed. its happened only due to the non awareness of dealer who didnt give any details. they only says that the technitian come and install the machine and we will inform the details of ur address to company. my old parents wait for the technitian. is this the way the most reputed company dealing with their customers. i prefer the brand only because of its after sales service. take appropriate actions. yours faithfully

Mohammed Salih.M
[protected]

I had purchased an IFB washing machine about 10 months back. I have extended warranty for 4 more years. I made a complaint regarding my washing machine for changing tub. Thus I am not able to work the machine. I complained many a times through phone and also contacted there service center very near to me. My ticket No. is 3307867.

Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

No service exists ! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.

Summary ( Observations )
- - - - - - - - - - - - - - - - - - - - - - -

1 ) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
~

2 ) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
~

3 ) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
~

4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
No action or apology from any one was reported ever.
~

5 ) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem

” privately “.

The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and put other old parts in the machine.
~

6 ) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems. The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
~

7 ) No training is provided to all these mechanics for new models such as Digital models.
~

8 ) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

Details of all that happened with me -

water leakage from tub. washing operation cannot be performed. An urgent action is requested.

I bought a new IFB Senorita SX washing machine only 1 year ago in July 2013. The IFB washing machine broke down more than 2 weeks ago but the IFB customer service does not react. I called the IFB service number [protected] every day and sent an e-mail today but nothing happens! IBF has not sparepart. Does IFB still have to produce the spare-parts? IBF quality and service is horrible and unacceptable. I am so angry and frustrated with that lousy IFB service and will surely never ever buy any IFB product again!

NEVER BUY IFB PRODUCTS.MO RESPONSE TO COMPLAINTS BY IFB.I AM IN KOCHI.MY WASHING MECHINE IS STILL LYING UNATTENDED DESPITE INUMERABLE CALLS TO CUSTOMER SERVICE AND LOCAL IFB OFFICE.THE SERVICE HEAD IS USELESS AND IFB EMPLOYES ONLY THIRD RATE STAFF WHO ARE SHUNTED OUT FROM OTHER COMPANIES.NEVER BUY IFB PRODCTS.TEH QUALITY IS HORRENDOUS AND DO NOT LAST EVEN ONE YEAR OF SERVICE!

I have registered a complaint on 28 regrading my washing machine. I Got a call after 48 hours and tech person is not yet reached. My complaint number is [protected]. Still machine is dead. It is happening the delay in response frequently- Ajish Cheeran

The most useless after sale service is IFB. Nobody bothers after sold out their product. This is ridiculous.No response from Aluva Customer care centre with regard to IFB Microwave Oven.Mathews

Seems like IFB finally woke up. They seem to have hired full time service engineers in most locations. They have the quickest service team currently (from experience). Personally, I am always impressed by IFB's rugged, solid feel. They have no glitz attached and looks like they how to make the finest washing machine and dryers. A friend bought IFB microwave oven recently, it looks and feels so much more clasy than other brands in the market. I am an IFB fan and I have this to say - Other companies make ads, IFB makes the finest home appliances.

I have a Executive Plus washing machine at Noida (U.P) which have repeated problems. The service do not have skilled technicians & they have almost replaced all the parts. The drum itself got chnaged twice within six months but still there is a problem. You keep complaining but nobody cares in IFB.

Regards,
Parul

pls let me know about the service centre of IFB microwave in noida...

Thanks
Priyanka
priyankagupta1@yahoo.com

Kindly tell me whats my fault if I purchase IFB washing machine. I have purchased the machine on 10-05-2008(from BEA Coimbatore)
I am facing same problem with my washing machine. Last 20 days they have not repaired my machine which is under warranty. Even talking to higher authority nothing has materialised
My earnest request to all the keen buyers please don't purchase any IFB product. Their after sales support is miserable. They are just the box pushers.

I agree. We bought IFB- Digital washing machine & it's been a fortnight and yet they haven't come to install it. In spite of making so many calls, there is no response. Pathetic service

Our IFB washing isn't working since last 1 month, we are unable to get service/Resolution even our machine comes under warranty. Not proper response from A.L.S Engineering, Trichy. Our ticket number is [protected],but it was cancelled without my concern. Our IFB customer I'd is [protected]. Our online complaint date. 14.09.2023.

I registered a complaint for IFB MAXI DRYER 550 on 20 july ([protected])

reregistered another complaint(CB0775416827) ) on 31st July regarding same.

but the complaint is still pending and not rectified which making me trouble. this seems to be the worst service provider ever faced.

Very worst service and technicians also very worst

Technicians not responding

Washing machine sahi karne koi nahi aaya lekin company dwara problem solve karne ka mes aa gaya.
Dubara complain karne per meerut office se nitin ki batmiji bhara call aaya.
ooske bad bhi ab tak koi machine sahi karne nahi aaya.

I purchased this machine from Vijay Sales, station road, Pune 411001, in May 2018.

It was an open box machine.

Till date, I have not received the user manual, in spite of several calls, complaints & assurances.

Please ensure that I receive the user manual without any further delay.

Regards,

VIRAF DEBOO

I too facing similar problem..

i have purchaged a washing machine 3 months back and it is hanging in between & draining automatically since 3 months my complaint number is 1322783 simply the IFB service people are coming & suggesting us to buy voltage stabilizer of Rs. 3000. & i have purchaged it by paying 3000 rs. which is reffered by IFB. but still the problem is continuing iam unable to wash my clothes properly since 3 months after buying a Rs.30000 IFB digital washing machine & u people are giving ads daily in news paper boosting lot of things if u don't replace it within one week i will go to consumer court & go to the local newspapers like bangalore mirror etc. as these newspaper people are hunting for like these news in my office as iam seeing since 3 months u people are unable to solve my washing machine problem as it might me having some manufacturing defect , so if u people did not replace it within one week i will go for consumer court and local news papers as u people are boosting ur ads daily u will see this defect in news papers which u people are unable to solve & ur not ready to replace it also i will make sure that u will get this in front page of news papers. if u people did not attend & replace it within week u only tell me how much i have to wait iam waiting since 3 months & i have purchaged what all the additional materials u (IFB) suggested to buy
IFB preffered voltage stabilizer & my house is just behind of convergys company & very near to IBM & INFOSYS & plenty of my co workers have also purchaged it but my machine has got some manufacturing defect & i have got warranty & extended warranty what is the use of this machine by paying lot of money & we are unable to wash the clothes since 3 months & u people r not at all taking care of customers after selling ur products.