I have been using an IFB washing Machine used for a very long time in India and I was very satisfied with the services provided by the dealer in my State in Goa.
I purchased a Machine in Dubai UAE where I have been using for the last 2 years and I am very sorry to inform you that the the Service provided by the local Dealer it very very poor.
I have been in touch with them for the last two weeks and until date they have not attended my call nor they bother to answer the call and even if message is left with the operator they do no even call back.
the technicians are not very competent with the job hence resulting in delay and inconvenience to the User.
Kindly assist my Mobile in Dubai is [protected]. you may contact me for more details.
Thanks & Regards,
I purchased an ELENA washing machine on 29th April, 2008 from M/s RECO Electronics, Asansol, West Bengal, India. After installation in the 2nd week of May, ’08, as per instruction, on the following day the machine was switched on for trial-run without load & it was stopped automatically within a very short time & the programme selector knob fell down on the floor & the matter was informed to the service centre at Durgapur. The new knob was fitted finally in the middle of August, ’08 when it was detected by the manufacturer’s service personnel that the timer circuit was defective & the same was replaced on 22.08.2008. I demanded complete replacement of the machine which was entertained neither by the service centre nor by the supplier. I could not use the machine for a period of long four months out of no fault of mine. An early decision of the manufacturer company is solicited.
President & CEO
East Calcutta Township
Kolkata - 700107.
Complaint No : 1873813
1st Complaint Date : 17/6/2008
2nd Complaint Date : 15/7/2008
3rd Complaint Date : 4/8/2008
I made a complaint 2 months before my washing machine Digital 7 KG worth Rs.28, 000 not working properly but till my machine is same condition
After 1 week of my 1st compliant engineer verify the machine there is a problem with Digital board it has to be changed & he is check for spare Board on front of me via his mobile, he reply to me spare board available in our office & he committed me the machine will ready by next day but there is no response for next 10 days from engineer after 10 days engineer changed the Digital board (New or Old – I don’t know) after that he told there is a problem with other board & that board also to be replace after that till today there is no response from your engineer & your customer care & your service high officials
**** I want permanent solution from your company for my machine pls do the needful immediately I don’t want any temporary solution your end plssssss *****
I am not happy for selecting IFB brand, don’t advertise you are No 1 washing machine & your customer care is not maintaining service complaint status of the customers on my 2nd compliant I asked what’s the status of my complaint they simply reply there is no update in our system & today I made a 3rd complaint on that time also they don’t have update regarding my machine, finally I spoke Mr.Shanker from Branch he told me check with local concern engineer they will call you but till now there is no response --- tell me then where can I know my machine status & when will rectify my problem
I want my machine to be rectify with in today or tomorrow otherwise
I need brand new machine from your company on behalf of selling bad quality of washing machine otherwise I am surely sue a case in consumer court (because already machine in junk condition & I already wasted Rs.28000/- I am ready to spend more Rs.5000/- & face the issue in court )
**** I want permanent solution from your company for my machine pls do the needful immediately don’t make the temporary solution *****
I bought an IFB microwave oven that stopped functioning well within warranty. IFB did not respond till the...
I had purchased an IFB washing machine about 8 months back. I had taken an extended warranty for 2 more years. I made a complaint regarding my washing machine. The Door Switch is not working properly. Thus I am not able to work the machine. I complained many a times through phone and also contacted there service center very near to me (ie. about 100 meters). The Service Center is at Palarivattom, Kerala.
President & CEO
It is hereby regret to inform you that I had purchase IFB Washing Machine 7 kg Digital from Sales Corner in the month of Feb’07 and typical problem has started after six month of purchase
I made complaints not less than 12 times but till date machine is diving same problem. Machine stops automatically before 20 minutes of time set of 2 hrs. Machine once again automatically starts after 30minutes and goes up to 2hrs. So total wash time become 4hrs instead of 2 hrs.
I had complains our vadodara service center, several of time Mr. Dinesh & Mr. Deepak Parmar from Vadodara Service center had check and change the circuit of machine but there is no solution, both are seating for 2 hours with machine but same problem was not solve. I complaint at Ahmedabad office Miss Divya & Mr. Brijesh is their but there is no response from them and I had also complain on call center before one month back and talk to Miss Sunita & Mr. Prakash (Call Center Manager), they told me that they are sending a company Engineer for repairing but I regret to inform you that their is no visit from your company Engineer.
On 18th April’08 Mr. Dineshbhai from Vadodara Service Center was visited and check the Machine at that time the same problem in machine, he told me that we replace your machine and give you a new one. After his visit we called Mr. Dinesh several time but there is no response from them.
I request you to Kindly instruct technical staff suitably to solve the problem permanently or I request you instruct service branch to replace the whole unit as it is still under warranty.
The detail of Machine is under
Purchase Date: 28.02.07
Hope that my problem will be solved, as you will intervene in this issue. If there is no response from your side I will file case in consumer court against company.
I recentlly got the IFB Elena washing machine and obviously wanted to get a demo prior to start using the machine to ensure I use it in the right fashion, I called up the IFB customer service center on 24th April for a Demo ( my demo # 1725541 ) and they said they will have someone come to my place the next day, i requested if the person can come before 2pm as after that i have to leave for work and i was assured that someone will be there after 12am but before 2pm, the next day i waited till 0230pm however no one turned up so i asked a relative to come and stay in my house just in case someone from your office turns up to give a demo, i followed up with 2-3 calls the same day and every time i was assured that someone will be there before 8pm, in the evening at around 7pm i got a call from your office saying that no one will be coming however someone will attend to the call the first day on 26th April, I have cancelled all my plans today and have been waiting for someone to turn up since 10am in the morning however no one has come till now, i called up your office again and told the representative who attended my call how frustrating this is and i would like to speak to the supervisor, she gave me a tel number of Mr Rajesh ( [protected] ), I have been trying to reach him for the last 2 hours and it just keeps ringing.
I cannot tell you how frustrated I'm, this is definitely the worst customer service experience of my life. I have decided never to buy any IFB product...its a shame that in todays competitive world you guys are absolutely not interested in managing your customers well...you have not only succeeded in loosing one to many of your customers but you guys have also been sucessful in wasting our precious time.
I don't think you guys can survive long in the industry and i sincerely hope you guys don't last long.
The dishwasher from IFB does not clean the dishes! In the first place tt is cheating to sell such products in...
While process of washing water is coming out from the bottom of the machine ( leaking ) we have call the your servicing center, person from Dhandeep services, Thane India ( dhandeep_ [protected]@yahoo.co.in ) . Technician has informed us that water tub is cracked due to rusty, so it has to be replaced with new one . We are surprised that when the tub is made of steel how it can get rusty & how it can be cracked . So, pl. send your proper person to check the deffective machine .
Pl. do the needful.
Awaiting your reply .
Mobile no. [protected]
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I am an aggrieved owner of an IFB Washing Machine (Senorita Plus).
I am shocked to see the level of service being offered by IFB, for reasons briefed below -
1. No one comes for the AMC service or renewal and when you try to call up, none of the Contact Nos mentioned either on the Website or the Manual (for Pune) are working / being attended to. Due to this the AMC has expired on 3rd Oct 2017.
2. Finally I had to call up Bangalore [protected] to get a service complaint lodged (Service Complaint No.1022574) which too after a period of over ten days goes unattended
Is this is the way, IFB works ?
It wasnt just for the product, but also an assured level of Service for which i bought an IFB after spending more than what i would have had to spend on any other washing machine. AND if this is the kind of service a customer gets at the end of the day, I am sure IFB is going to have some hard times.
I PERSONALLY WONT ADVISE ANYONE TO BUY AN IFB AND WILL ALSO MAKE IT A POINT TO BRING THIS TO THE NOTICE OF THE GENERAL PUBLIC
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