Having problems with IFB Industries?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

IFB Industries reviews first appeared on Complaints Board on Jun 30, 2007. The latest review I am complaining about service engineer was posted on Jul 14, 2021. The latest complaint the worst service of ifb customer care. was resolved on Nov 17, 2019. IFB Industries has an average consumer rating of 3 stars from 160 reviews. IFB Industries has resolved 95 complaints.

IFB Industries Customer Service Contacts

1860 425 5678 (BSNL & MTNL)
Plot № IND 5, Sector 1, East Kolkata Township
Kolkata
India - 700107

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with IFB Industries Customer Service. Initial IFB Industries complaints should be directed to their team directly. You can find contact details for IFB Industries above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about IFB Industries. Discuss the issues you have had with IFB Industries and work with their customer service team to find a resolution.

IFB Industries Complaints & Reviews, Page 8

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Ifb Executive Elite Waashing Machinebad service

From
k.palaniappan,
salangai electricals,
karaikudi,
Sivagangai district,
Tamilnadu.
To
The chief executive,
IFB industries limited,
calcutta.

Respected sir,
we are having purchase 2nos of executive elite model IFB washing machine as an date 12.04.06 NO:IEE0511011W04462 at tamilnadu sivagangai district karaikudi dealer M/s: KUMARAN TV CENTRE in ready cash purchase.
Another one machine NO:EX.EL.B.048050 purchase date 20.06.06 in ready cash purchase.

COMPLAINTS:
MACHINE NO:1 purchase date after one month machine is fault. to inform nearer MADURAI DIVISION SERVICE CENTRE.
To change a motor in after fifteen days, and to change dimmer in another one month. FInally, another one month to change the second hand new machine.
BUT PROBLEM DOES NOT SOLVED.
The machine should not run past 8 months, only for showcase item.
MACHINE NO:2 purchasing date to use the washing machine was after 9 months for so many family problems.
After 6 months washing machine was run satisfactory.
Next day will start the complaints, to inform nearer MADURAI DIVISION SERVICE CENTER.After, they send the MR.JANARAJ service engineer will come my home & he only for look the machine do not check the machine. He told motor is fault to replace the new motor will charge on Rs 4800/-. I'm not accept this.
Because, I am TEXMO INDUSTRIES, COIMBATORE motor company authorised sivagangai district dealer.
So, i verify the machine in my mechanic. The MCB(circuit breaker) is fault on machine line &they will change the new MCB the machine is OK.
This time machine complete body shot.The service engineer MR.JANARAJ is come, machine fault repair chargeRs 8500/-an AMC basis Otherwise no change.
Sir,
I feel IFB washing machine is ORIGINAL or DUPLICATE delhi make company. From purchasing date always complaint, complaint...
MADURAI BRANCH MANAEGER
* MR.SAKTHI no responsible answer.
* MR.BALA madurai area sales Reb no responsible answer.
* MR.JANARAJ service engineer useless fellow no identifying knowledge by IFB washing machine complaint.
so, Two no's of washing machine should not run for 8 months.
Please, we want return respective and posibility for another new executive elite model two numbers of washing machine.
thanking you,

Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit
    Respond

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    IFB Washing MachineTUB NOT ROTATING

    Sir,
    i have purchased IFB washing machine model Diva cold on 06.05.2007. Warranty expired on 06.05.2009
    now suddenly it stopped working. on complaint service engineer told this is m.s.c.u problem and replace with cost of Rs 2000/-. However, the tub is not rotating. only progaramm selector knob is rotating and complete its job. Now service engineer is telling motor is failed.

    Now i would like to know, is the life of the motor is only up to warranty period ?. Is it worth to buy IFB any other home appliance ?

    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Submit
      Respond

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Ifb Naptune DishwasherPOOR PRODUCT AND SERVICE

      I have bought IFB Dishwasher some time back . I have been using it for last 3 months only . suddenly last week it stopped working. I had put in a complaint at companie's call center(ticket no 3101797). An engineer came next day. He did not knew much about the product . He wanted to cheat by replacing the running motor by a one he had brought with him and asking exorbitant amout for that. I had asked him to go back. as I think he was not competent to repair. So bad product followed by bad service

      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Submit
        1 Response
        • Ma
          Madhu Jain Nov 27, 2010

          We have Neptune dishwasher which has developed a problem of blast kind of sound while working after complaint we spent around Rs. 7, 000.00 on 20th Oct, 2010 for Pump and Heater as per technician's recommendation but after that the blast sound was still there and machine is still not working. I had lodged the complaint again and again to Company but there was no response instead they gave me the tel no. of other senior employees but sometimes no. was wrong or nobody was answering the call.
          The authorised franchisee - S.M. Enterprises at Laxmi Nagar, Delhi - 92. is trying to evade the problem and no person from their side is coming.
          Now please take prompt and strict action from your side OTHERWISE WE ARE GOING TO CONSUMER COURT.

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Ifb Fully Automatic Washing Machine Aw60 - 806Repair not carriedout for 6 months

        I purchase the fully automatic washing machine in the month of Dec 2007.There was a problem with the water inlet in the month of Nov 2008. I complained immediately to customer care who registered the complaint under the complaint No.2423870 and sent a person in a week. He examined and told that a valve has to be replaced and never turned up. After a marathon effort of hundreds of phone calls and the complaint registered in the same website, a person came in the month of January 2009 and said the same thing and went away. Our repair hunt started once again and whenever we call the incharge Mr.Mahadevan he never lifts the phone and if by chance he lifts he gives the same stereo type reply that the valve is out of stock and has not come from the main dealer. Till date our washing machine is lying idle. And you can imagine the kind of inconvenience a family will face witha washine machine not working for 6 months. We are absolutely surprised by the way a renowned company is responding to a minor complaint. We opted for your brand thinking that the service will be good but we are highly dissappointed and put to turmoil and stress. Hence I urge your company to understand the severity of the problem and take necessary steps as early as possible.

        Yours dissappointed customer,
        N.Anuradha

        Comment Guidelines

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Submit
          Respond

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          IFB — Supplying junk agst order through fabmail

          My son Dweepant Bakshi placed an order from Michigan on ifb global thru fabmail.com for supplying to me...

          We are here to help

          • 16 years' experience in successful complaint resolution
          • Each complaint is handled individually by highly qualified experts
          • Honest and unbiased reviews
          • Last but not least, all our services are absolutely free

          Ifb Digital 6kgs — POOR SERVICE FROM DEALER IN UAE

          Dear Sir, I have been using an IFB washing Machine used for a very long time in India and I was very...

          IFB / Elena Washing MachineDefective programme knob & timer circuit took four months to replace

          I purchased an ELENA washing machine on 29th April, 2008 from M/s RECO Electronics, Asansol, West Bengal, India. After installation in the 2nd week of May, ’08, as per instruction, on the following day the machine was switched on for trial-run without load & it was stopped automatically within a very short time & the programme selector knob fell down on the floor & the matter was informed to the service centre at Durgapur. The new knob was fitted finally in the middle of August, ’08 when it was detected by the manufacturer’s service personnel that the timer circuit was defective & the same was replaced on 22.08.2008. I demanded complete replacement of the machine which was entertained neither by the service centre nor by the supplier. I could not use the machine for a period of long four months out of no fault of mine. An early decision of the manufacturer company is solicited.

          Comment Guidelines

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Submit
            Respond

            IFBPOOR SERVICE HISTORY

            To,

            G. Dasgupta
            President & CEO
            IND-5, Sector-1,
            East Calcutta Township
            Kolkata - 700107.

            Complaint No : 1873813
            1st Complaint Date : 17/6/2008
            2nd Complaint Date : 15/7/2008
            3rd Complaint Date : 4/8/2008

            I made a complaint 2 months before my washing machine Digital 7 KG worth Rs.28, 000 not working properly but till my machine is same condition

            After 1 week of my 1st compliant engineer verify the machine there is a problem with Digital board it has to be changed & he is check for spare Board on front of me via his mobile, he reply to me spare board available in our office & he committed me the machine will ready by next day but there is no response for next 10 days from engineer after 10 days engineer changed the Digital board (New or Old – I don’t know) after that he told there is a problem with other board & that board also to be replace after that till today there is no response from your engineer & your customer care & your service high officials

            **** I want permanent solution from your company for my machine pls do the needful immediately I don’t want any temporary solution your end plssssss *****

            I am not happy for selecting IFB brand, don’t advertise you are No 1 washing machine & your customer care is not maintaining service complaint status of the customers on my 2nd compliant I asked what’s the status of my complaint they simply reply there is no update in our system & today I made a 3rd complaint on that time also they don’t have update regarding my machine, finally I spoke Mr.Shanker from Branch he told me check with local concern engineer they will call you but till now there is no response --- tell me then where can I know my machine status & when will rectify my problem

            I want my machine to be rectify with in today or tomorrow otherwise
            I need brand new machine from your company on behalf of selling bad quality of washing machine otherwise I am surely sue a case in consumer court (because already machine in junk condition & I already wasted Rs.28000/- I am ready to spend more Rs.5000/- & face the issue in court )

            **** I want permanent solution from your company for my machine pls do the needful immediately don’t make the temporary solution *****

            Comment Guidelines

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              Submit
              Respond

              Ifb Microwave Oven — Bogus Service network with no support at all

              I bought an IFB microwave oven that stopped functioning well within warranty. IFB did not respond till the...

              IFB Washing MachineDoor switch is not working

              I had purchased an IFB washing machine about 8 months back. I had taken an extended warranty for 2 more years. I made a complaint regarding my washing machine. The Door Switch is not working properly. Thus I am not able to work the machine. I complained many a times through phone and also contacted there service center very near to me (ie. about 100 meters). The Service Center is at Palarivattom, Kerala.

              Comment Guidelines

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                Submit
                3 Responses
                • Dh
                  dhonifan Jul 28, 2017
                  This comment was posted by
                  a verified customer
                  Verified customer

                  I am also using IFB washing machine my top cover is also not working well. I bought it on recommendation of https://www.bestbuyreview.in/2016/12/5-best-washing-machines-in-india/

                  0 Votes
                • Ka
                  K.ANNAPURNA vIJAYA LAKSHMI Jan 23, 2009
                  This comment was posted by
                  a verified customer
                  Verified customer

                  Sir,
                  I purchased IFB ELINA DX washing mechine on 24.11.2008 at Kakinada, AP. At the time of purchased the above mechine dealer said 2+2 yeares warrenty but given in the book only 2 yeares warrenty, again I asked dealer about warrenty, he said service engineer will write on the book for another 2 yeares warrenty at the time of installation. Service engineer came to my house and installed above washing mechine and also written 2 yeares warrenty on that book without your company seal. How I will belive 2 yeares warrent without your companey seal that is why previously I mailed in November 2008. After mailed my massage your company service men responded through phone and he told me to send 2 yeares extended warrenty with in 15 days but up to this time there is no massage/letter from your company. But still I belived your company is one of the best company in washing mechines that is why don't missuse your name and please send extended warrenty to my address as earily as possible. My Ticket No. 2458305
                  Youres faithfully,
                  K.A.Vijaya Lakshmi
                  W/O K.Murali Mohan, 2-44-9, Bhaskar Nagar, Kakinada- 533003
                  [email protected]

                  0 Votes
                • Su
                  Subhashish Chattopadhyay Dec 13, 2008

                  Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.

                  See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

                  No service exists ! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.

                  Summary ( Observations )
                  - - - - - - - - - - - - - - - - - - - - - - -

                  1 ) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
                  ~

                  2 ) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
                  ~

                  3 ) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
                  Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
                  ~

                  4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
                  No action or apology from any one was reported ever.
                  ~

                  5 ) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem

                  ” privately “.

                  The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and put other old parts in the machine.
                  ~

                  6 ) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems. The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
                  ~

                  7 ) No training is provided to all these mechanics for new models such as Digital models.
                  ~

                  8 ) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.

                  See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/


                  Details of all that happened with me -

                  0 Votes

                IFBWashing Machine Not Working

                Dt. 30.04.08

                To,
                G. Dasgupta
                President & CEO

                Dear Sir

                It is hereby regret to inform you that I had purchase IFB Washing Machine 7 kg Digital from Sales Corner in the month of Feb’07 and typical problem has started after six month of purchase
                I made complaints not less than 12 times but till date machine is diving same problem. Machine stops automatically before 20 minutes of time set of 2 hrs. Machine once again automatically starts after 30minutes and goes up to 2hrs. So total wash time become 4hrs instead of 2 hrs.
                I had complains our vadodara service center, several of time Mr. Dinesh & Mr. Deepak Parmar from Vadodara Service center had check and change the circuit of machine but there is no solution, both are seating for 2 hours with machine but same problem was not solve. I complaint at Ahmedabad office Miss Divya & Mr. Brijesh is their but there is no response from them and I had also complain on call center before one month back and talk to Miss Sunita & Mr. Prakash (Call Center Manager), they told me that they are sending a company Engineer for repairing but I regret to inform you that their is no visit from your company Engineer.

                On 18th April’08 Mr. Dineshbhai from Vadodara Service Center was visited and check the Machine at that time the same problem in machine, he told me that we replace your machine and give you a new one. After his visit we called Mr. Dinesh several time but there is no response from them.

                I request you to Kindly instruct technical staff suitably to solve the problem permanently or I request you instruct service branch to replace the whole unit as it is still under warranty.

                The detail of Machine is under
                Sr.no. [protected]
                Purchase Date: 28.02.07

                Hope that my problem will be solved, as you will intervene in this issue. If there is no response from your side I will file case in consumer court against company.

                Thanking You

                Jignesh Pathak

                Comment Guidelines

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  Submit
                  5 Responses
                  • He
                    Hetav Aug 14, 2010

                    I agree to all to the above people, as i am facing a minor problem in comparison. Well i have purchased an IFB dish Washer. Now the machine is working just fine but the washing powder for the machine can only be acquired by IFB as it is not available in the open market.

                    The IFB company states that once you order the wash powder they deliver it to you that day itself which is [censor]. I have been calling to order for the powder since last 6 days and i have not yet received the product.

                    The IfB phone personals are so rude that they hang up on the customer. I would like to add they denie to tell their name or where the service centre is located.

                    I would like convey to the IFB officials, firstly teach your service operators some professionalism. Your company is joke you have no system in place, i mean no customer can trust you as the bloody idiotic phone operators don’t even tell you there name to start with, so the poor customer does not even know how the hell he/she is talking with. This proves that the company teaches these people not to say their names because if the company does not perform than; then the customer has no feed back on the basics of which he can go ahead with the complaint to the higher officials. You know what this is [censor]ing [censor], you people have no right to harass the customers in this manner

                    0 Votes
                  • Ra
                    rajeshdk Sep 04, 2009

                    Dear Sir,
                    I purchased Washing M/c in Hyderabad in Nov 2007 and had excellent service from Hyderabad service centers technically with reliable replacement and reasonable. Recently in may 09 I shifted to Delhi and installed M/s with proper procedure. Subsequently my warranty expired on 5th July which was informed through SMS on 28th June. Due to resettlement/admission, my baby boy born and my official tour, I was missed the SMS. Incidentally machine door was opening during switching the program which was working fine on 19/07/09. I registered the complain One of the officer (who nobody will like as his behavior and not proper technically sound) visited, opened the machine and conveyed to my family that the entire kit is faulty and we need to pay Rs. 3500 for replacement. I requested him to ascertain the fault with your technical departs as kit may not faulty and there may be some other problem. Without taking any further action, he left us and never turns up. I then requested Mr. Kishor to whom I have been directed to contact through service centre. In the mean time I registered the request for AMC. I have been told that somebody will come and collect the payment.
                    Sir, nor payment collected nor complain resolved till date. We are facing many issues in Delhi and suffering lot. Request your support for AMC and repair with reasonable cost.
                    Thanking You,
                    Rajesh Kumbharkar
                    Tata Projects Ltd

                    0 Votes
                  • Ka
                    Kavitha. M Sep 16, 2008
                    This comment was posted by
                    a verified customer
                    Verified customer

                    I totally agree with this.
                    I have a fully automatic IFB washing machne and I have a lot of problems with it.
                    I complained that the drum does not spin and no one attanded for 22 days.
                    I am really annoyed. I kept on calling everyday 3 times and I got the same answer that someone will attend.
                    I would suggest others not to go for IFB brand.
                    Neither the machine is good nor the Service and customer care is good.

                    0 Votes
                  • Pr
                    prabu L Aug 04, 2008
                    This comment was posted by
                    a verified customer
                    Verified customer

                    Complaint No : 1873813
                    1st Complaint Date : 17/6/2008
                    2nd Complaint Date : 15/7/2008
                    3rd Complaint Date : 4/8/2008

                    I made a complaint 2 months before my washing machine Digital 7 KG worth Rs.28, 000 not working properly but till my machine is same condition

                    After 1 week of my 1st compliant engineer verify the machine there is a problem with Digital board it has to be changed & he is check for spare Board on front of me via his mobile, he reply to me spare board available in our office & he committed me the machine will ready by next day but there is no response for next 10 days from engineer after 10 days engineer changed the Digital board (New or Old – I don’t know) after that he told there is a problem with other board & that board also to be replace after that till today there is no response from your engineer & your customer care & your service high officials

                    **** I want permanent solution from your company for my machine pls do the needful immediately I don’t want any temporary solution your end plssssss *****

                    I am not happy for selecting IFB brand, don’t advertise you are No 1 washing machine & your customer care is not maintaining service complaint status of the customers on my 2nd compliant I asked what’s the status of my complaint they simply reply there is no update in our system & today I made a 3rd complaint on that time also they don’t have update regarding my machine, finally I spoke Mr.Shanker from Branch he told me check with local concern engineer they will call you but till now there is no response --- tell me then where can I know my machine status & when will rectify my problem

                    I want my machine to be rectify with in today or tomorrow otherwise
                    I need brand new machine from your company on behalf of selling bad quality of washing machine otherwise I am surely sue a case in consumer court (because already machine in junk condition & I already wasted Rs.28000/- I am ready to spend more Rs.5000/- & face the issue in court )

                    **** I want permanent solution from your company for my machine pls do the needful immediately don’t make the temporary solution *****

                    0 Votes
                  • So
                    Sopan Pharande Jul 21, 2008
                    This comment was posted by
                    a verified customer
                    Verified customer

                    I agree with Jignesh.I am facing problem with IFB elena 5 KG Machine.
                    I have logged complain 3 to 4 time.I have not got response from any body.I called IFB customer more than 8-10 times for follow up every time I got response Today our Sr Engineer will come and look into issue but no one has come.

                    I have logged complain three times for same problem I got solution Machine is Vibrating because there is no stand for Machine.I don't know logic behind that if stand is necessary why company is not selling it with Machine.
                    So I purchased stand from IFB Still problem is there.Mahine moving one place to another with lot noise.
                    Today 21/07/2008 I called chief office from pune Mr Nitin I think he is nice person he told me I will give call you call within 10 mins I got call from engineer witnin 10 mins.
                    But I dont why enigineer is saying your call has got expired
                    Before resolving any issue how it is get expired.
                    Now I dont have many words for Explaing IFB

                    0 Votes

                  Ifb Elena Washing MachinePoor Customer Service

                  Hi

                  I recentlly got the IFB Elena washing machine and obviously wanted to get a demo prior to start using the machine to ensure I use it in the right fashion, I called up the IFB customer service center on 24th April for a Demo ( my demo # 1725541 ) and they said they will have someone come to my place the next day, i requested if the person can come before 2pm as after that i have to leave for work and i was assured that someone will be there after 12am but before 2pm, the next day i waited till 0230pm however no one turned up so i asked a relative to come and stay in my house just in case someone from your office turns up to give a demo, i followed up with 2-3 calls the same day and every time i was assured that someone will be there before 8pm, in the evening at around 7pm i got a call from your office saying that no one will be coming however someone will attend to the call the first day on 26th April, I have cancelled all my plans today and have been waiting for someone to turn up since 10am in the morning however no one has come till now, i called up your office again and told the representative who attended my call how frustrating this is and i would like to speak to the supervisor, she gave me a tel number of Mr Rajesh ( [protected] ), I have been trying to reach him for the last 2 hours and it just keeps ringing.

                  I cannot tell you how frustrated I'm, this is definitely the worst customer service experience of my life. I have decided never to buy any IFB product...its a shame that in todays competitive world you guys are absolutely not interested in managing your customers well...you have not only succeeded in loosing one to many of your customers but you guys have also been sucessful in wasting our precious time.


                  I don't think you guys can survive long in the industry and i sincerely hope you guys don't last long.

                  Manish

                  Comment Guidelines

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    Submit
                    Respond

                    IFB — IFB Dish washer

                    The dishwasher from IFB does not clean the dishes! In the first place tt is cheating to sell such products in...

                    IFB Washing Machinewater is coming out

                    While process of washing water is coming out from the bottom of the machine ( leaking ) we have call the your servicing center, person from Dhandeep services, Thane India ( dhandeep_ [protected]@yahoo.co.in ) . Technician has informed us that water tub is cracked due to rusty, so it has to be replaced with new one . We are surprised that when the tub is made of steel how it can get rusty & how it can be cracked . So, pl. send your proper person to check the deffective machine .

                    Pl. do the needful.

                    Awaiting your reply .

                    Kushal udyog
                    H.M.Jagwani
                    Mobile no. [protected]

                    Comment Guidelines

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      Submit
                      1 Response
                      • Su
                        Subhashish Chattopadhyay Dec 13, 2008

                        Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.

                        See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

                        No service exists ! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.

                        Summary ( Observations )
                        - - - - - - - - - - - - - - - - - - - - - - -

                        1 ) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
                        ~

                        2 ) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
                        ~

                        3 ) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
                        Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
                        ~

                        4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
                        No action or apology from any one was reported ever.
                        ~

                        5 ) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem

                        ” privately “.

                        The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and put other old parts in the machine.
                        ~

                        6 ) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems. The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
                        ~

                        7 ) No training is provided to all these mechanics for new models such as Digital models.
                        ~

                        8 ) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.

                        See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/


                        Details of all that happened with me -

                        0 Votes

                      IFB Washing Machine — Company not responding!

                      I have an IFB washing machine which is out of warranty and for which I have taken an Annual Maintenance...

                      Ifb Digital 6 Kg Washing Machine — Poor conduct by service engineer

                      REGRET TO COMMENT ABOUT IFB SERVICE PERSONNEL. I have purchased a IFB Digital 6 Kg W/M at Mumbai on 24 Nov...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      IFB Washing Machine — POOR SERVICE

                      I HAVE PURCHASED AN IFB WASHING MACHINE ( MODEL DIVA) ON 24.10.07 FROM GAYATRI ELECTRONICS...

                      IFB Washing MachineIFB is going to have some hard times

                      I am an aggrieved owner of an IFB Washing Machine (Senorita Plus).

                      I am shocked to see the level of service being offered by IFB, for reasons briefed below -

                      1. No one comes for the AMC service or renewal and when you try to call up, none of the Contact Nos mentioned either on the Website or the Manual (for Pune) are working / being attended to. Due to this the AMC has expired on 3rd Oct 2017.

                      2. Finally I had to call up Bangalore [protected] to get a service complaint lodged (Service Complaint No.1022574) which too after a period of over ten days goes unattended

                      Is this is the way, IFB works ?

                      It wasnt just for the product, but also an assured level of Service for which i bought an IFB after spending more than what i would have had to spend on any other washing machine. AND if this is the kind of service a customer gets at the end of the day, I am sure IFB is going to have some hard times.

                      I PERSONALLY WONT ADVISE ANYONE TO BUY AN IFB AND WILL ALSO MAKE IT A POINT TO BRING THIS TO THE NOTICE OF THE GENERAL PUBLIC

                      Comment Guidelines

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        Submit
                        8 Responses
                        • Kv
                          KV Prasad Dec 30, 2013

                          I have expereice worst customer service from their call center team., I was committed that they turn around time is 24 hrs and it is been more than 32 hrs and no one cared to connect for the complian. I called call center 7 times and i was simply pushed from pillar to post. to my surprise there is no grevience officer for IFB India. Starange why i made this choice to buy IFB washing machines...BUYER BE AWARE

                          0 Votes
                        • Vt
                          V Tamilselvan Dec 17, 2010

                          Washing machine and Microwave under AMC.
                          Complaint lodged on 28.11.2017. Complaint No.5486808, ID No.2186053(Washing machine)
                          Complaint lodged on 28.11.2017. Complaint No.5486812, ID No.2186053(Microwave)
                          Washing machine: Water leakage, rattling noise.
                          Microwave: No display.
                          No response even after repeated reminders through 24hrs customer Care No.[protected]. vague promises.
                          Last reminder call on 14.12.2017 is recorded for reference.

                          0 Votes
                        • Ar
                          arundati Aug 26, 2010

                          the hinge panel of my washing machine has broken. i have registered a complaint on 23rd aug at the service centre, [protected], spoke to mr. khan and he gave me the complaint number 05191. after no response after 48 hrs, i called back the number. mr kumar picked up, refused to acknowledge that there was anyone by the name khan, said i may have dialled a wrong number, gave me the customer care helpline number. He spoke so rudely, that i do not even want to recollect. registered a complaint at the call centre, was given the complaint # 4995131. received a call this morning from serv. centre at kukatpally saying my area isnt under their service. the complaint was wrongly logged in and they are transfering to m/s hadvika services, contact person mr. sampath kumar. mr. naresh called me at 11 a.m and said that the complaint will be taken care of today, i asked for the price of the hinge panel, he said he would call back, but did not. after repeated attempts to reach them, got in touch with mr. subhash who claims to be the service incharge, he said they can attend to the issue only tmrw as the person is unavailable. i am stunned by the callous nature of this response. for 3 days my complaint is going back and forth with no resolution. pathetic customer service. and but for this feedback form, there is no avenue to lodge the displeasure at the way in which ifb has failed to respond to this.

                          0 Votes
                        • Sn
                          S.N.Nandi Jul 04, 2010

                          I HAD PURCHASED A IFB WASHING MACHINE WHICH WAS NOT FUNCTIONING PROPERLY SINCE PURCHASE BUT THE COMPANY WAS BLIND ONLY GIVE SOME TEMPORARY REPAIRING FOR EVERY 15 DAYS DURING LAST 2 YEAR . AFTER TWO YEAR WHEN THE WARRANT PERIOD ENDS THE MACHINE IS FULLY OUT OF ORDER.
                          THE COMPANY IS NOT TAKING ANY STEP FOR SELLING A DEFECTIVE MACHINE.

                          S.N.NANDI
                          DHANBAD, 828127

                          0 Votes
                        • Su
                          SUKHMINDER SINGH Oct 10, 2009

                          MY WASHING MACHINE IS UNDER ANNUAL MAINTENANCE CONTRACT. fROM THE LAST FEW DAYS IT IS NOT WORKING PROPERLY.
                          PLEASE SEND YOUR MECHANIC TO CHECK THE FAULT AND DO IT RIGHT.
                          THANKS.

                          YOURS
                          SUKHMINDER SINGH BHATTAL
                          HOUSE NO. 593, STREET NO. 9
                          KISHANPURA ROAD SANGRUR.
                          DISTT. SANGRUR. (PUNJAB)
                          PIN-148001 INDIA
                          PHONE-[protected]
                          MOB-91-[protected]

                          0 Votes
                        • Pa
                          PAVITHRA Sep 15, 2009

                          I had purchased an IFB washing machine about 10 months back. I have extended warranty for 4 more years. I made a complaint regarding my washing machine for changing tub. Thus I am not able to work the machine. I complained many a times through phone and also contacted there service center very near to me. My ticket No. is 3307867.

                          0 Votes
                        • Mo
                          mohammedsalih Jul 13, 2009
                          This comment was posted by
                          a verified customer
                          Verified customer

                          i am purchased a fully automatic machine with model no. AW60-8062 on 11-07-2017 from ur franchisee vide name STAR ELECTRONICS in cherthala, alappuzha district. So far the machine is not installed. its happened only due to the non awareness of dealer who didnt give any details. they only says that the technitian come and install the machine and we will inform the details of ur address to company. my old parents wait for the technitian. is this the way the most reputed company dealing with their customers. i prefer the brand only because of its after sales service. take appropriate actions. yours faithfully

                          Mohammed Salih.M
                          [protected]

                          0 Votes
                        • Su
                          Subhashish Chattopadhyay Dec 13, 2008

                          Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.

                          See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

                          No service exists ! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.

                          Summary ( Observations )
                          - - - - - - - - - - - - - - - - - - - - - - -

                          1 ) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
                          ~

                          2 ) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
                          ~

                          3 ) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
                          Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
                          ~

                          4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
                          No action or apology from any one was reported ever.
                          ~

                          5 ) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem

                          ” privately “.

                          The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and put other old parts in the machine.
                          ~

                          6 ) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems. The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
                          ~

                          7 ) No training is provided to all these mechanics for new models such as Digital models.
                          ~

                          8 ) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.

                          See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/


                          Details of all that happened with me -

                          0 Votes

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Ifb Executive Plus — Unsatisfactory after sale service!

                        Aftersale service facilities of IFB Washing Machines in Ernakulam District of Kerala Stat is totally...

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Ifb Washing Machine Exe Plus — Not satisfactory redressal of complaint

                        The machine I bought had numerous manufacturing defects. I tried to contact Vijay Sales, but they would...

                        IN THE NEWS

                        Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                        If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                        One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                        A consumer site aimed at exposing unethical companies and business practices.
                        ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                        You'll definitely get some directions on how customer service can best solve your problem.
                        Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.