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Speed Queen
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Speed Queen
reviews & complaints

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9 complaints
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5:29 pm

Speed Queen - Speed Queen dryer and washer replacement parts are impossible to get

10Feb 12, 2022 dryer heating element failed. Call speed queen but after waiting a week, called to find out they can't promise delivery of the part. It may be 3 weeks, or 4 weeks or longer. I was not able to find any authorized

Speed Queen repair shop (I called 5 of them) but no had the part in stock. I had to replace the dryer. with another brand. This washer is only

25 months old and in warranty.

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M

Hi Mr Young.

I appreciate hearing your concern.

Unfortunately, Covid has created issues with part availability on many products. Speed Queen is a well built unit and comes with a true 3, 5 or 7 year warranty — better than any other brand in the market.

Hopefully you just purchased a secondary, inexpensive dryer to get you by until the Speed Queen can get serviced.

Is the secondary dryer just a temp and do you have an estimated date to get your dryer serviced?

Helpful?
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S
11:54 am

Speed Queen - speed queen commercial heavy duty model awn432sp113tw04

I have been helping with laundry since I was about 6 years old. In basement over a burner in boiling water, in a bathtub, using a wringer wash machine. several apartments, and our three homes. The latest being the Speed Queen. Liked the stainless steel tub. Unfortunately it has been a disaster as it doesn't spin the clothes out worth a darn. It has left water standing in the tub at the bottom, and I can sometimes wring water out of clothing. We have had repair people here several times and parts have been replaced. But problem still exists. I do not overload the machine ever. I've been told not to use liquid softner or sheets. I'm sure they must have been kidding. It's nice to know it's energy efficient. The problem is we often put it through another spin cycle and need to then dry the clothes through 2 or 3 dryer cycles. Not so energy conservative. It was purchased in 2018 and I've given up that it is ever going to work properly. I would like to get money back for this horrible machine.

Desired outcome: money back

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B
3:56 pm

Speed Queen - Speed queen washer

Purchased new in november 2020 have had multiple service calls with the last resulting in it not being able to be repaired.
Fried pump over and over now won't do anything. Need it gone and a new one now!

complaint has been filed days ago with no resolution'

serial 2009073961
model tc5000wn
paid way to much for way to little
going to to bbb and attorney general if no new washer at my house tomorrow. End of it.

Desired outcome: NEW MACHINE BETTER

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J
4:32 pm

Speed Queen - Horrible Washing Machine

Purchased a washing machine in September 2020. Upon the first use, the machine made this horrible annoying knocking noise. It is now February 2021 and after multiple service calls, we still have this machine with it's horrible annoying knocking noise! A local technician was just here yet again today, and was even on the phone with Speed Queen for over an hour trying to get help to repair it, and still nothing. No one seems to no what is causing the noise, or how to fix it. Wouldn't it make sense to replace the machine? Perhaps it's defective? Or am I just suppose to take multiple more days off work to accomodate technicians until they get it fixed?

Desired outcome: Replacement Machine

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A
2:46 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Speed Queen - Commercial coin operated dryer purchased in many and june 2010

I purchased 6 Speed Queen appliances (3 washing machines, 3 dryers) in May and June of 2019 from ABT Electronics, 1200 Milwaukee, Glenview IL. My complaint is with Speed Queen, not with ABT. 4 of the appliances were delivered to 412 Pleasant Street in Beloit, WI and the remaining 2 appliances were delivered to 5056 W. Winnemac in Chicago IL. The appliance...

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G
2:21 pm
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This review was chosen algorithmically as the most valued customer feedback.

Speed Queen - TR 7 Washer

I bought my Speed Queen washer and dryer via Amazon in April 2019. In December 2019 the washer leaked a load of water at the back. After phoning customer service, Lake View Appliance Services (770-8889555) send out a technician on Dec. 11, 2019. The technician could not find something wrong and gave the machine a mini service. He advised me not to use the...

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B
8:07 am
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This review was chosen algorithmically as the most valued customer feedback.

Speed Queen - 2018 wash machine

I bought a new 2018 TR wash machine for 950.00 and the machine will not get our clothes clean. I contacted the distributor I bought it from and they contacted Speed Queen and told him this is the way the new one works all I wanted was an upgrade or a washer that would work. for $ 950.00 for a washer that is not to much to ask. Both Speed Queen and seller...

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T
5:41 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Speed Queen - front load washer

I purchased Speed Queen front load washer and the companion driver with electronic panels in November 2015. I have had some performance concerns with both the washer and dryer that have not been adequately addressed but what is most disturbing is that the door on the washer fell off its plastic hinge and it's not covered under warranty. I had to pay $250 to...

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C
7:33 am
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This review was chosen algorithmically as the most valued customer feedback.

Speed Queen - Tumble dryer repairs paid for but never fixed

So I contacted Percy on 0722501315 to fix my tumble-drier. The first time he came around 26 August 2016, he didn't have the right parts to fix the problem. Eventually, he came back on the 9th Sep. Once he was done, he told me I had to wait for the glue to dry so to only test the machine the next day. I should have only paid him after I'd tested it but he...

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