SUBMIT A COMPLAINT

IFB Industries Customer Care Service

24
Complaints151
Pending38
Resolved35

IFB Industries Ltd

Plot № IND 5, Sector 1, East Kolkata Township
Kolkata
India - 700107

Customer Support Phone Numbers

1860 425 5678(BSNL & MTNL) 1 0
1800 3000 5678(Others) 0 0
IFB was initiated with a vision to revolutionize the way India lived. Over two decades, we have grown in strength to become a word synonymous with home solutions. Solutions that marry classic elegance and unmatched efficiency. Solutions that use innovation to preserve tradition and solutions that blurs the line between convenience and conservation.
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IFB Industries Complaints & Reviews

IFB Industries / Ifb front loading washing machine elena

Ch
Sep 05, 2019

IFB IndustriesRef ticket no [protected], Repeated Calls to your Call center at [protected] and further contacts at your IFB points dint result in repair of my Elena washing Machine. Your team is so eager to sell a product, but the after sales is pathethic, Offering free gifts and discount will sell your...

[Resolved] IFB / worst customer value/satisfaction by ifb, shame on you

Vi
Jun 11, 2019

Sir/Madam It's so irritating that why I bought an IFB product. I bought an AMC for my washing machine Elena DX. Though the service centre was very prompt in charging me the AMC charges for two years. But after that the IFB service centre and customer support tantrums started. I registered...

IFB Industries / non attending of complaint by technicians from last 10 days and giving trouble to customer

Ma
Nov 17, 2018

Dear sir, Inviting your reference to the Ticket No [protected], two technician are called and given timings for attending washing machine on 16th and 17th Nov 2018 for attending Door lock problem and tripping of main supply trouble and finally 3rd technician came and told that door wa...

[Resolved] IFB Industries / ifb washing machine eva aqua 5.5 kg

Ma
Sep 26, 2018

IFB IndustriesI've complained that my machine got fire by short circuit in machine 1 month ago...and still not repaired every time i contacted the service centre every time she says sir today surely it will repair, sir aftrer four days it will repair, sir part in not available at the movement...I'm...

IFB Industries / pathetic service from ifb for my washing machine request # [protected]

Am
Jan 27, 2018

Hi, I am an IFB customer for 9 years, having a Senorita DX 5.5 KG washing machine. I have faced lot of issues in your support & service in these 9 years but this time it is even worse. On 21st January 2018 I logged a complaint in your customer care regarding my washing machine (Request #...

IFB / refund of the amount paid

Sa
Jan 18, 2018

This is to bring to your kind notice that the IFB - Executive front load washing machine bearing Sl. No. WT EXB 000564 was not functioning due to water coming out from the front door. We registered a complaint for the repair and the ticket no. IFB10091112535WM on 28.12.17 was given Mr...

IFB / water stagnation

Na
Dec 22, 2017

we bought IFB opentop washing maciene in april 2017.we found that water not came out and stagnated in the machiene on [protected].we called customer-care and the-technician attended on 11-12-2017. He told that due to dust in the water pipe water stagnated and if we bought a water filter for...

IFB / charged for free service of 1.5t dc inverter ac

Su
Nov 23, 2017

This is the second time im registering a complaint as it wasnt resolved earlier. I had bought an IFB 1.5T DC inverter AC and I was supposed to get 3 free services. only one free service I got despite people in IFB assuring us to give 2 more free services, and told they would come by...

IFB Washing Machine / door lock replacement

Jo
Oct 14, 2017

IFB Washing MachineReplacing door lock by IFB care Alappuzha, they realized Rs.1830/ as cost and Rs.590/ as service charge, as per invoice No385 dt 03/10/2017.I understood the cost is below Rs.700/ on searching the same.I think I have been deceived by the service center. So I request the refund of exce...

[Resolved] IFB / front load washing machine model: elite 5kg

Pu
Sep 26, 2017

IFBThe door hinges of my IFB washing machine is broken and the door fell down. The machine is a front load one. The model name is Elite 5kg. Complaint booked with the company on 19.09.2017. Not replaced the broken hinges till today. It is very difficult to live without getting the machine...

[Resolved] IFB / washing machine

Su
Jul 01, 2017

I have raised a complain [protected] (Bangalore Customer Care) on 27th June for my IFB washing machine not functional. Till date no one bothered to visit and check the problem. The machine is under warranty (4 years). Getting fed up of calling customer care, they give one or the other...

[Resolved] IFB Industries / purchase of front load washing machine

Gu
Jun 08, 2017

1. I am a defence officer and purchased an IFB Front load washing machine from M/S Sham Lal Krishan Lal an IFB Dealer at Sadar Bazar Delhi Cantt. 2. I made the payment by cheque on 09 May 17 for Senator SX 8 kgs front loading washing machine. The delivery was made after around a week. The...

IFB / ifb washing machine

Gu
Jun 05, 2017

I am from Kukatpally, Hyderabad. Two months back our washing machine fell down and stopped working. Upon raising a complaint, a technician visited our house and told Mother Board is not working and has to be replaced. He further recommended us to sign up for AMC by paying around Rs.4000...

IFB / washing machine

Ni
Apr 14, 2017

Ticket No: [protected] Worst customer service that i ever seen. I had a problem with washing machine and reported it to customer helpline on 1-April technician has visited and i was facing the same issue again i reported that, but they closed my complaint. I made a new complaint on 4-April...

[Resolved] IFB / Microwave built in oven - IFB 34 Ltrs 34BICI

Sw
Apr 01, 2017

Hi, I had registered a complaint regarding the non-functioning of my oven (TKT number: [protected]) on 4th March 2017. From there since I have been following up with customer care team and must have made more than 12 calls but till now my issue has not been resolved. In this period...

[Resolved] IFB / Damaged dryer delivered

Sa
Jan 04, 2017

I placed an order online on Dec 30th, 2016 on the www.ifbappliances.com site with order # [protected] for Maxi Dry EX - Exchange. They took my old dryer and the new dryer that I received was damaged. I immediately called Customer Service and they requested that only a service technician can...

[Resolved] IFB Industries / Washing machine

Gr
Nov 28, 2016

I have had the worst experience with your customer care. Its been 2 weeks & your customer care is making me to go round in circles to resolve one issue. Moreover your technician has taken Rs. 1800 (even though the washing machine was in warranty period) stating due to water, the machine...

IFB / Washing machine

Ru
Nov 11, 2016

As I had already registered a complaint for the fully automatic washing machine, till now the problem is not resolved. I had talked to customer care in the morning and they have registered a new ticket no.again. My ticket nos. are following: 25th October 16- [protected] 7th November 16-...

[Resolved] IFB / fully automatic washing machine

Ru
Nov 06, 2016

I have purchased fully automatic machine on 13th May 2016 which is under warranty now. The machine buttons gets stuck and are non operative from the day we purchased. I had registered complaint many times and this problem is not getting resolved. Now on 25 october 2016, I have again raised the...

IFB Swayum Solutions Chennai / IFB Washing machine service contract AMC

Ra
Sep 14, 2016

I had the same problems with swayum solutions, chennai. Raised a ifb complaint, and a service guy came, took a picture and went away. After 20 days of not hearing back from them, I called swayum and a lady picked up and very rudely said that it takes 20-30 days and asked me to disconnect...

IFB / Сonfirmation if Fake or actual IFB service ppl, as tough to believe, we have been cheated.

Da
Jul 24, 2016

Ref : Invoice No. 225 (without TIN or service tax No.), dated 6th June / Work Order No. 1441009...(cannot be understood further as scribbled). We own a washing machine which is over 20 years old, which came to us when my Sister won the 1997 Miss India contest. IFB were official sponsorer in...

[Resolved] IFB / Rude attitude Swayum solutions chennai. Unresolved complaint IFB.

Bi
Jul 10, 2016

Dear All, Product Name : IFB washing machine -senorita plus. Complaint nature: Machine not working Under AMC: Yes Ticket number: [protected] dt 18.06.16, [protected] dt 23.06.16, [protected] dt 06/07/16 Franchisee for service contacted: Swayum solutions Ullagram Chennai. My washing machine...

[Resolved] IFB / customer support and warranty(AMC)

Sa
Mar 24, 2016

Simply would like to spread the world not to ever ever buy products from IFB, if you ever ended up buying their product please do not consider extending your warranty each year. When our warranty on our washing machine ends we get so many calls from their customer service to renew it, but...

[Resolved] IFB / Washing Machine - Water not getting drained

Su
Mar 24, 2016

Dear Sir, We have purchased a IFB washing machine (Front loading - Senorita Plus) 8 years back and it was working fine, few repairs came and sorted out then and there. In the resent last six month, we are facing a problems and it is repeated complaint - Water not getting drained. The...

[Resolved] IFB / Elena Washing Machine

Ka
Feb 05, 2016

IFBSince 2 and half months my washing machine is not working properly .It is also in AMC . I have already complained in ifb customer care for the same .They are again and again closing my complain numbers([protected], [protected], [protected], [protected], [protected], [protected])without...

[Resolved] IFB / IFB 20BC4

Ma
Jan 05, 2016

I R. Manoj Kumar had purchased the above IFB20C4 microwave oven from Nandilath G Mart, KJ Square, Near karamana Bridge, Kaimanam, Trivandrum Pin: 695040 on 10/12/2015 vide Invoice No. TVM12870 under credit mode of Bajaj Auto Finance Ltd. No IFB executive turned up till date for the...

[Resolved] IFB / Washing machine

Re
Dec 27, 2015

Don't Ever get in trap of Deepa Enterprises AMC option. They will take the money and will not turn back to you till 9 months. during this period if you have any problem the will send some boy who will not know anything to repair only will tell to wait some time. after one month of...

[Resolved] IFB Washing Machine / Ifb washing machine service

Re
Nov 07, 2015

My customer Id 3827583 My latest complaint # [protected] ( 7th Nov 2015 ) My prev complaint # [protected] ( 10th October 2015 ) My ifb washing machine has been frequently failing. We complain every time someone come and fix it and it won't run more than 2 weeks. In a month at least 2 time...

[Resolved] IFB / Dishwasher

Cp
Oct 16, 2015

i live in New Delhi and my customer ID is 2874684. The dishwasher is inoperative for the last 20 days. The technician came but could not find any defect. He suspects that the PCB may have become non-functional. Waiting for a PCB for conducting trial to identify the problem. PCB is not...

[Resolved] IFB / Washing machine

Re
Oct 15, 2015

I have a top load washing machine & a micro-wave oven by IFB. I took decision of buys appliances from IFB because I considered IFB to be a professional & competent industry. I have purchased AMC (AMC No. [protected]) for my top load washing machine from local franchise at Bangalore...

[Resolved] IFB / Washing machine

Ki
Oct 14, 2015

After sale service facilities of IFB Washing Machines in totally unsatisfactory. The technicians deputed are untrained, unskilled and incompetent to identify and rectify the defects. This results in inflicting more damages to the Machine. I am a victim of such unskilled handling of my...

[Resolved] IFB / Washing machine repair - Poor response

Se
Sep 28, 2015

Customer Id: 3599141 Product Category: Front Loading Washing Machine Model: Model Admiral 7012w 6.5 litres. Source of Purchase: IFB Website Problem: 1. Machine not functioning; defective display. Complaint No. [protected] dated 25 September 2015. 2. Machine Under warranty till 01 November...

[Resolved] IFB Appliances / washing machine

Ma
Sep 26, 2015

IFB AppliancesIFB washing machine I must tell u or request u to please go through the complaint numbers below since May 2015 ( 15 times ) 19 may - [protected] 21 may - same 10 July - [protected] 16 July - [protected] 20 July - [protected] 22 July - same 28 July - [protected] 1 Aug - [protected] 8 Aug -...

[Resolved] IFB Appliances / Dryer Maxi 500

Re
Sep 22, 2015

I had purchased an IFB Dryer. The machine has not been worink properly for the time is had started to use it. I made several complaints to customer care but it did not help. IFB technician tried to fix the problem the they were unsuccessful after trying 4-5 times. There the IFB technician...

IFB / Harrasment and defective washing machine

Sa
Sep 08, 2015

Purchased a BRAND NEW washing machine direct from IFB POINT. At the time of installation, we come to know that touch buttons were not working properly but the technician left stating that somebody senior will come to inspect the problem. After passing of 15 days still the machine is in the...

IFB / Defected washing machine delivered

Sa
Sep 07, 2015

Purchased a top notch fully automatic touch washing machine of IFB. After 2 days of delivery, technician came to install it but few touch buttons were not working properly. Filled a complaint to customer care and also send the mail to IFB but all in vain. Even after 15 days of purchase the...

[Resolved] Ifb / Automatic Washing Machine / washing machines

Re
Sep 05, 2015

Dear Sir/Mam, I have registered a compliant vide compliant number [protected]. Till date nobody has done any kind of work. On two occasions two different technicians visited and inspected that they will rectify the compliant immediately. But nothing happened. we used to call on the service...

[Resolved] IFB / Cover for 5.5/6kg Front Loader washing machine

Aug 31, 2015

IFB Global: Confirmation for Order # [protected] Shipping Address g nagajaganmoha nn h.no. EIII/31 simhapuri, NCL colony, mattampally (md) Nalgonda, Telangana, 508204 India T: [protected] Estimated Shipping Date : 31-08-2015 Dear g nagajaganmoha nn, Greetings from IFB Home Appliances! We...

[Resolved] Ifb Senator 6kg / IFB Senator 6kg washing machine door HINGE broken

Pa
Aug 03, 2015

Ifb Senator 6kgThe hinge of the IFB Senator 6kg front door washing machine got broken. I am from Chennai, India. I would like to know where I can purchase this hinge? Hinge: http://postimg.org/image/y5conr72r/ Hinge: http://postimg.org/image/y5conr72r/ IMBSenator6kg: http://postimg.org/image/9q4gmp85v/

Ifb - Washing Machine - 6. 5kg Deluxe / Machine not working

Rv
Jun 25, 2015

Customer ID. 1344517, The washing machine is not working in basic selection. Working only in one selection and that too stops in between the cycle ( in 137 minutes cycle it stops at 35 further running continuously for hours together with out ending the cycle. forcefully we have to switch off...