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IFB Industries Customer Service Phone, Email, Contacts

IFB Industries
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3.2 1 Review 173 Complaints
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IFB Industries Reviews 174

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IFB Industries Exceptional Experience with IFB Ultra Miles

I recently purchased the IFB Ultra Miles product, and I must say it has exceeded all my expectations. The performance is top-notch, and the quality is exceptional. Using this product has truly made my daily tasks much easier and efficient. I highly recommend IFB Ultra Miles to anyone looking for a reliable and high-performance solution.

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  1. Pros
    1. Diverse product range
    2. Innovative technology integration
    3. Strong after-sales service network
    4. Eco-friendly appliance options
    5. Robust market presence
  1. Cons
    1. Limited Global Presence
    2. Intense Competition from MNCs
    3. Product Recall Vulnerabilities
    4. Dependence on Indian Market

IFB Industries Complaints 173

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My name is Mr.Raj Raja, resident of dombivli, Maharashtra 421201. The product purchased on 17/10/2023. on first use it worked as expected however from second use the machine dodn't generate steam even after selecting steam function for washing. lodged the compliant with the company and visiting engineer said that it might be issue with sensor or temperature...

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IFB Industries TL-SDIN 9.5KG AQUA- Issue not resolving since 25 days

Hello I am facing washig machine since MAY i have raised 5 to 6 tickets but no fixed solution engineer came and watching the mahchine going away with out any solution after they repaired its not working more than 2 hours.

And we discussed with enginner its seems they are not technical and they supported from Vinayaka Associates Mr. Pradeep is the co-ordinator worst customer communication skill he will not understand the customer problem whenever we call him he will tell us 48hrs it will take i was raised a ticket 5 days back even though he will consider ticket consider only the calling time when we called him.

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Manju Choudhary
US
Aug 12, 2023 11:14 am EDT
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First of all I have received my product hour 24 hours of purchase, machine was been installed after 72 hours since I had a less time to replace it, I was not satisfied with the product, so I placed and complaint against IFB company but the technician has came after 48 hours and more than that also, rice I have launch the complaint and and the technicians have came after a week also. And later on the technician and the customer care service centre didn't resolve my problem but they have given me a excuse, that the machine cannot clean the clothes more than that so the company should inform the customers before purchasing the machine that your machine will not remove the normal dirt stains also from the shirts. Now on 6th of August I have placed and complaint but yet I haven't received any of the technician yet now and the customer care and the services centre does not responsors properly

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4:05 am EDT
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IFB Industries Order number [protected] IFB Front load washing machine Senator SXC 8kg 1400 rpm

I have ordered through ifb website above machine on 1st June & made the online payment.

After repeated e-mail to customer care, they have not yet delivered nor giving clear date of delivery.

I even tried to cancel my order but in their website their is no option to do so.

Please sort out the issue at the earliest.

Ganesh Baliga

Mangaluru.

[protected]

Desired outcome: Immediate delivery or cancel & refund.

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Is IFB Industries Legit?

IFB Industries earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: IFB Industries stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights IFB Industries's reputation as a trustworthy leader in their field. Customers can rely on IFB Industries's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for IFB Industries. The company provides a physical address, 6 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

IFB Industries has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for ifbindustries.com can be seen as a positive aspect for IFB Industries as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of IFB Industries's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Ifbindustries.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ifbindustries.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Ifbindustries.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from IFB Industries.

However ComplaintsBoard has detected that:

  • Ifbindustries.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ifbindustries.com may offer a niche product or service that is only of interest to a smaller audience.
  • IFB Industries protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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7:40 am EDT
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IFB Industries IFB washing machine New Model 10kgs

A service person named Manoj Yadav from Sarror Nagar has been exhibiting arrogant and rude behavior towards customers. He sold me a voltage stabilizer even though the voltage is already stable in my new building house. He insisted that I should purchase washing liquid, drum cleaning, and the voltage stabilizer, questioning why I couldn't spend an additional 10k after already spending 50k on the washing machine. This kind of attitude is unacceptable, and it has left us feeling very unhappy. We appreciate your support. 🙏

Desired outcome: Simply we spend money on 3k on voltage stabilizer vey disappointed

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10:48 pm EDT
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IFB Industries iFB washing mechin

We had very bad/worst experience with IFB service, we had issue with our washing machine, we are getting huge noise from machine so we have raised a complaint # [protected] Dated : 29th April 2023.Next day technician turned up and examined the machine and said they need to replace one of the part, which he said he will do next day. But, till now no one turned up to replace the part. We (customer) were tracking the complaint daily and no one are attending the complaint till date . We are calling IFB customer care daily and they are conveying that they we will forward the complaint to higher authorities. Even, we have called local in charge, franchise and but none of them responded back. We are very much disappointed and facing problem w.r.t Service. If anybody from IFB tracking this complaint, can you call me ASAP # Bhargava

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5:28 am EDT
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IFB Industries For IFB, the machine is a more priority over a pregnant woman's safety

Dear Customer Service Representative,

I am writing to express my complete dissatisfaction with the ZPLU - IFB W/MWD 8.5/6.5KG Executive ZXM INV5S 233094 washing machine that I purchased from your company on 07/08/2022. The machine has been malfunctioning since 31/11/2022, and despite multiple service visits, the issue has not been resolved. I am attaching the request number I had arise for machine since I had purchased

1. [protected] (23 march)
2. [protected] (31 January)
3. [protected] (13 January)
4. [protected] (7 January)
5. [protected] (1 December)
6. [protected] (28 march)
7. [protected] (13 April)

I have been extremely patient and cooperative throughout this process, but the lack of action and response from your company has left me feeling extremely frustrated and disappointed. I have called your customer service department numerous times, and each time I have bee

I have already lost time and money due to the malfunctioning washing machine, and it has caused me significant inconvenience and frustration. And additionally, Now my wife is pregnant she has been operating Washing machine and Main Machine Door gets open automatically and it got hurt in stomach so if there is some incident occurs to my wife then your company will fully responsibility it. At this point, I expect nothing less than a full replacement of the machine, given that it has not worked properly since I first reported the issue.

I believe that it is completely unacceptable for your company to continue to ignore my complaints and refuse to provide a satisfactory resolution. As a customer, I expect prompt and effective action, which has not been the case so far. And I contacted local service Executive of your company but he was threatening me instead of helping me.

I demand that you take immediate action to resolve this issue and replace the faulty washing machine as soon as possible. If I do not hear back from you within 1 week, I will be forced to escalate this matter and seek legal action. And I will spread this on social spread and newspaper that you are providing this kind of worst service. I am attaching the purchase bill of machine in this mail. And video of washing machine that is facing problem. Please let me know what steps you will take to address this issue and provide a resolution. I look forward to hearing back from you promptly.

Sincerely,

Mr. Sanghani

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10:11 am EDT
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IFB Industries Washing machine service request

New Delhi. Senator WXS 8.0 Kg. Mob. [protected]. I have tried to get a servicing done of my washing machine by calling the IFB number [protected]. Called them on 06th, 07th and 08th Apr 23. I only received assurances of a call back from service engineer but no one called. My last call was also raised to next level and they tried to connect directly with service centre in Delhi. But that service centre owner refused to continue the call stating he is in hospital.

It is three days since I have been trying, unsuccessfully, to get a service request through.

I have also downloaded the MyIFB app and raised a complaint but to no avail.

The front loading 8 kg washing machine has been behaving erratically from the day we purchased it and during standard inspection after a month or so, they refused to even accept there is a problem with it.

This company's product has turned out to be an expensive buy, of poor quality and with non-existent service

Desired outcome: Would appreciate if Someone responds to service request and sorts out the issue. Have paid over 40K and its within warranty. Cant be a waste.

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2:53 am EDT
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IFB Industries IFB sera Aqua Washing machine

I am from Jagatpur, Cuttack, Odisha, India(pin-754021).

I have a 7 years old front door washing machine. Serena Aqua 6kg machine. I was having water leakage issue from the front rubber slive. I raised a complaint on 1st march 2023. The technician changed the rubber slive on 9th March. I paid Rs. 1850 for rubber slive and Rs 590 as service charge. The next day the rubber slive totally came out. I contacted the technician, but didnt find any rosolution. I raised the complaint again on 15th march. Another technisian came and said many parts will be changed. Total Rs 3000 will be billed. I was shocked. Had he said that before fitting the rubber slive, I would have disposed off the machine without repairing. I feel the technician wasnt trained properly. Due to his negligence, the whole rubber came out and damaged other parts of the machince. Now I asked him to take back the rubber slive and pay back my money, so that I can disposed off the machine. But they refuse to do so.

Desired outcome: Please take back the attached Rubber slive and refund my Rs 1850.

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5:59 am EDT

IFB Industries Washing machine

I am writing to express my dissatisfaction with the Ifb sangareddy service I received. I have had a very poor experience with IFB service center, which has caused me a great deal of mental trauma and frustration.

During my interactions with service center, I felt like my concerns were not being taken seriously, and that the representatives were not interested in resolving my issue. This has caused me a great deal of stress and mental trauma, as I rely on my washing machine for daily use.

Going into detail, I raised a ticket ([protected]) with IFB on February 22nd regarding my broken washing machine door. A technician visited the next day and informed me that a new door was required, which would take a week to arrive. On March 3rd, the IFB team informed me that the door had arrived and a technician would come on the same day. However, nobody showed up, and this continued until March 6th.

On March 6th, I contacted IFB customer service to escalate the issue. To my surprise, I was informed that the previous ticket had been closed, despite the issue not being resolved. I requested a new ticket ([protected]) and asked for the issue to be escalated. However, it appears that the Sangareddy team and their manager do not care about these escalations, which I will elaborate on in the next part

On March 10th, my ticket ([protected]) was closed again by IFB, stating that I was out of station. However, I have been at home, and no one from IFB contacted me to verify my availability. I called IFB customer care again to escalate the issue and question why my ticket was closed without contacting me. When the customer care representative called the Sangareddy IFB center, they avoided the question and promised to send a technician the next day to replace the door.

However, when the technician arrived the next day, they informed me that the new door had not yet arrived and would be available by the evening of March 11th. Today is March 16th, and the issue has still not been resolved, and no one from IFB has come to fix the problem

I don't understand why IFB team in Sangareddy and their manager are treating customers in this way.

a) If the door has still not arrived, how could they have called me on March 3rd to say that it had arrived? Are you deceiving us with lies?

b) How could they have closed my initial ticket without even fixing the issue?

c) How could they have closed my second ticket without contacting me, stating that I was out of station? Is this not cheating?

d) It will be almost a month by next week, and my door has still not been fixed.

Desired outcome: fix the washing machine

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1:18 am EST

IFB Industries Service not provided in technical issue of washing Machine

My smart ifb washing machine showed an error and i filed a complaint on 29th January 2023 i.e sunday .A person named Suresh gurjar visited and said that the issue will be resolved in 2 days.Now the person is not picking up our call and my ticket number is [protected].

Why such companies are allowed to sell their products in India' when they don't have any after sales service.

Kindly resolve the issue or i need to escalate it .

Desired outcome: Repair of washing machine in a day

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12:13 am EST
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IFB Industries IFB senator WSS Steam front load

We have bought a washing machine a year and a half ago, from day one we found many problems. We made so many complaints but it remains same. We are highly disappointed with the product and service provided by the service manager. They refused to come and service each time. We made so many calls but no one came. I want to replace this machine or we will knock the door of consumer court. We can be reach output at +91-[protected] and email: [protected]@gmail.com.

I want a reply back in 2 days.

Desired outcome: We want replacement of the machine

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9:24 pm EST

IFB Industries Dishwasher Neptune VX

IFB Products are good but their after-sales service is the worst I logged my complaint more than 8 times in the last 4-5 months, and every time they assign the complaint to " Chandresh Tomar" who never comes and closes the complaint says " Customer will call "

Don't expect any service from IFB if you're buying their product

Dear IFB team let me know if you can't provide service so that I will buy another brand of dishwasher. I request you to at least respond to your customer properly whether you can provide service or not.

It's too pathetic we have an IT company and we have 5-6 branches after seeing IFB product performance I bought it for home also but after experiencing their service we're now started buying SIEMENS Dishwasher for our new offices IFB Appliances

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1:23 pm EST
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IFB Industries Washing machine

Hi, this is the 2nd time I am complaining about IFB service, as I have AMC, I registered for a complaint, the service man came and rectified it, but the worst thing is,he charged me Rs 2,320/- fot the part known as ' water level sensor' which the market price is less than that, and he told that the part is not covered under AMC, I have read completely all the points written in the AMC form which I didn't find any where that has mentioned not covered, I have massaged about the issue to the manager and service department where I didn't get any type of response, so decided to complaint to consumer forum.

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11:01 am EDT
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IFB Industries I am complaining about service engineer

I have IFB microwave and have register for its repair of door switch which was not working. Complaint registered by a person having mob no +[protected] on 11.07.2021. he sent a service engeer with mob no +[protected].
These are following complaints against service engineer:
1. Delayed response
2. Wasted my time
3. Damged the articles which were ok
4. Very unskilled
5.till now he has not corrected the problem.
Kinndly seriously look into matter.

From: Dr Sanjay Kumar,
Flat no: 104,
Block: Yamuna 1,
Jalalpur City,
Ram Jaipal Path,
Near B R Ambedakar Dental College,
Bailey Road,
Patna,
Bihar,
PIN 801503

Desired outcome: Be corrected earliest. Service engeer has broken the goods which were ok and must not be chargeable.

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1:31 am EDT

IFB Industries Duplicate Payment

I purchased a Washing machine on 3rd June 2021 by HDFC debit card EMI.
Because there were not order confirmation mail or pop up, i done the same order again and both were placed duplicate by IFB.

I mailed them on June 3rd to cancel one order and only want one order.

It was delayed for 4 days, the back started charging both the EMI's from Saturday. Still no one has mailed me or called me from IFB.

They dont care anymore for customer's money, and do i need to use 2 washing machine at my because of this irresponsible behaviour.

Desired outcome: 30000 lost

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8:15 pm EDT

IFB Industries Washing Machine dead

Dear sir

I have purchased a washing machine from IFB 10/10/2018 model TL ROW 6.5kg Aqua. Warranty is still 09/10/2022
The problem has come 3 months back. They sent nonprofessional technicians. They damaged the product. Again Problem has and shocking the washing machine. Repeatedly I am complaining call center people are saying we are sending technician but nobody is coming I was given a complaint though their app they canceled the compliant without visiting they mentioned there customer is not available so this only way to me to raise compliant through you plz help me to resolve the problem

Venkat
[protected]
Moti Nagar

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9:03 am EDT

IFB Industries IFB 6.5Kg Fully automatic washing machine

My ticket no.is [protected] generated on 9th April 2021 but till date no technician is provided to visit. I have purchased this machine on 26th Jan 2021. Only 3 months we have used & after using TUB Clean programme machine stopped working. Please resolve this issue asap. We are facing lots of problems. I didn't like the service of IFB. They have not handled customers properly. I personally will not recommend anyone to buy IFB products.

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9:37 am EDT

IFB Industries Washing machine spare part not available

I have IFB washing machine AW 650RB whose pulsator is not working.. I have raised ticket ID [protected] which has been closed stating part is not available.. now my point is Is this our prob that company is selling any model but not making it's spare parts.. it's just 5 yrs old and still parts are not available.
This is the worst customer service.

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10:57 am EST

IFB Industries microwave

It's regarding the poor response from IFB team in Hyderabad... I purchased a new IFB microwave in February and since April it started with multiple issues. Within 2 months the main pcb was changed twice... Followed by grilling heater next month... Followed by coils and wires... Followed by convection heater and here also it didn't stop followed by immense sound and vibrations and sparking. Everytime our microwave is returned to us with new problem and our complaint ticket is clised down without resolving the issue and on top our area manager and the IFB team suggested us to buy another new microwave as this can't be repaired..instead of replacing and showing some responsibility to our under warranty microwave they said we cannot help you... in Hyderabad IFB is just fooling the people... shame on IFB team... I have just wasted my 16K on useless company... Samsung and LG are much better

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11:11 am EST
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IFB Industries neptune sx1 dishwasher

I am writing here to complain about the horrible experience we had with IFB Bangalore. We took a demo of dishwasher and happy with the product, we decided to buy it. However, when we started using the product we found it did not operate as demo one. The wash quality was poor and it spillls the detergent over to the utensils. Also, the entire machine is dirty after every wash.

So, we complained IFB after 2 days and they assured someone will visit. The engineer visited and confirmed the product is faulty and he raised a request for replacement.

However, we heard nothing from IFB for next couple of weeks. After several follow ups, they said we would like to see the machine again. The engineer who visited this time mentioned the product is fine and this is how it works. He mentioned we cannot put big utensils or plates in front. I told him it wasn't the case in demo product as we've used it in a similar way for 3 days but he wasn't ready to listen anything.

I suggested him to try the machine the way he wants. He started a 50 minute wash cycle and left. He wasn't kind enough to wait for the entire cycle to complete. I even sent him pictures that the problem is still there but he did not respond to any of my messages.

Now they have stopped taking our calls. It's been more than a month now I'm struggling with this piece of crap.

The IFB filed engineers are not skilled enough to troubleshoot the dishwashers.

Please do NOT buy dishwashers from IFB. The product is poor and the service is worse.

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About IFB Industries

Screenshot IFB Industries
IFB was initiated with a vision to revolutionize the way India lived. Over two decades, we have grown in strength to become a word synonymous with home solutions. Solutions that marry classic elegance and unmatched efficiency. Solutions that use innovation to preserve tradition and solutions that blurs the line between convenience and conservation.
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Overview of IFB Industries complaint handling

IFB Industries reviews first appeared on Complaints Board on Jun 30, 2007. The latest review Exceptional Experience with IFB Ultra Miles was posted on May 22, 2024. The latest complaint Washing machine was resolved on Feb 15, 2022. IFB Industries has an average consumer rating of 3 stars from 174 reviews. IFB Industries has resolved 96 complaints.
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  1. IFB Industries Contacts

  2. IFB Industries phone numbers
    +1 (860) 425-5678
    +1 (860) 425-5678
    Click up if you have successfully reached IFB Industries by calling +1 (860) 425-5678 phone number 0 0 users reported that they have successfully reached IFB Industries by calling +1 (860) 425-5678 phone number Click down if you have unsuccessfully reached IFB Industries by calling +1 (860) 425-5678 phone number 0 0 users reported that they have UNsuccessfully reached IFB Industries by calling +1 (860) 425-5678 phone number
    BSNL & MTNL
    1800 3000 5678
    1800 3000 5678
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    Others
    +91 885 376 9434
    +91 885 376 9434
    Click up if you have successfully reached IFB Industries by calling +91 885 376 9434 phone number 0 0 users reported that they have successfully reached IFB Industries by calling +91 885 376 9434 phone number Click down if you have unsuccessfully reached IFB Industries by calling +91 885 376 9434 phone number 0 0 users reported that they have UNsuccessfully reached IFB Industries by calling +91 885 376 9434 phone number
    +91 333 048 9299
    +91 333 048 9299
    Click up if you have successfully reached IFB Industries by calling +91 333 048 9299 phone number 0 0 users reported that they have successfully reached IFB Industries by calling +91 333 048 9299 phone number Click down if you have unsuccessfully reached IFB Industries by calling +91 333 048 9299 phone number 0 0 users reported that they have UNsuccessfully reached IFB Industries by calling +91 333 048 9299 phone number
    +91 80 6954 5678
    +91 80 6954 5678
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    +91 812 747 1352
    +91 812 747 1352
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    More phone numbers
  3. IFB Industries emails
  4. IFB Industries address
    Plot № IND 5, Sector 1, East Kolkata Township, Kolkata, 700107, India
  5. IFB Industries social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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