The complaint has been investigated and
resolved to the customer's satisfactionResolved Ideal Image — lies and bad service
resolved to the customer's satisfaction
This complaint concerns Ideal Image of West Hartford, CT.
Provided below are the facts about the laser hair removal treatments received at Ideal Image in West Hartford, CT. Laser treatments began on January 26, 2006. I had just left my doctors office across the hall, saw the sign for Ideal Image and laser hair removal, walked in, and spoke with the consultant.
Since this is a costly investment, Rebecca suggested Care Credit Card payment plan that they offer there. Since I was about 13, I have had a lot more hair on my body than my friends, and family members and have struggled with this emotionally.
Before I started these treatments with Ideal Image, I had my OBYGYN, which is in the same office complex as Ideal Image, and I had check my hormones with a blood workup, skin, and hair growth to make sure that there was nothing wrong with me medically, before I invested $7700.00 into this company. My doctor found no signs/symptoms of hormonal imbalance.
The consultant told me that this was a lifetime guarantee and if I did need to come back in the future I would have to pay an additional 10% with this sign on, though she stated that I most likely wouldnt need the follow-ups because the 5 treatments would get rid of most of the hair. I would get 5 treatments, and 4 follow-ups. With starting my treatments, and at almost every session, I would have a different doctor working on me. Each one had a different way of doing the treatment, some were faster/slower, some were much more efficient than others, some covered areas that should not have been treated, and now there is hair growing in where there was never hair before, and also used different laser strengths. It is not my place as a layperson to know the laser strength needed, or have questioned did you mark my records recording the laser strength? I could see/feel some woman skipping right over areas. I had to point it out, or remind them that certain areas had to be done, even though I was getting FULL BODY. I should not have had to remind, or point out anything. It got to the point where I felt uncomfortable telling these doctors what they were missing. Some doctors had me wear the goggles, and others wouldnt. After about the 4th or 5th treatment I told them I needed someone consistent because I was getting different results from different doctors.
During my 5th and final regular treatment, I didnt see much of a difference in the amount of hair on my body. That was also noted with the doctor. They would ask me the percentage of hair that I thought went away; I mostly never said anything over 50%. At that point I started getting nervous; thinking about how much money was spent on this process.
I just recently finished my 4 follow ups, and the results were terrible. They then offered my sister and me a free session, telling us that they didnt start us out on a strong enough laser. I went for the first free one and it was so painful I decided not to finish my bottom half. The amount of hair on me right now is shocking and disturbing! Some areas on my body have more hair growing in, or hair growing in places where there wasnt hair before. This is so disappointing, and on top of that, the money I have invested and spent on this procedure and seem to be worse off than when the process started. I have spent many days crying just looking at the results. I am still paying off this bill with the same amount of hair I started off with.
Bottom line is that Ideal Image did not represent them selves in an honest fashion false advertisement lifetime guarantee and that all hair growth would be gone after 5 treatments!