Beverly Hills
reviews and complaints

Going to spread the news they are a scam! Ponds is a better face cream. The web site was going around and around and I ended up getting pills I didn't want and don't do anything but make me pee yellow which is a sure sign there is nothing in the pills that works. And I got six jars of cream instead of three. I don't believe that it has collagen or that it helps with collagen at all. Also, that is a nice picture of a building. Wonder what I am going to find next time I am in the area and pop in. I might be surprised. There might really be a Beverly Hills MD office in that building. And this Steven guy might really be the real thing and it is only the stuff you get sent to you is ***, and the web site and customer service sucks. Speaking of the web site my bank was worried about the way the order was looking so they put a hold on my card. Guess what, too late the payment went through almost immediately and the stuff I ordered with someone else that was what I truly wanted and was a one time special I lost out on because of what I believe to be a purposely designed web site. Purposely - so that it does exactly what you want it to do. Not sure how this company has an A+ rating but I have been told that all you have to do to get your name on the Complaintsboard.com list is to join Complaintsboard.com and I was told that by several companies on the Complaintsboard.com list.

Although I have been happy with the product. Beware of the website shipping rip off! I placed my order and never hit the submit button and the next thing I know, I am receiving a deduction from my bank account. I originally thought that it was just a glitch, since I walked away from my computer and later returned to complete the order, thinking that I need to start over. And That's where they double dip and recharge you again. I called the customer line once I realized what had happened and was told that the shipment was already out and that it was too late to cancel or give me a credit. The resolution explained to me was, once I receive the shipment in 1 week or so, return it and when it is received back at the warehouse in another week or so, they will issue me a refund in a week or so. Essentially, "The wealthy Beverly Hills MD's" just took my little $150 for a month if I even ever see it again. Your organization should be ashamed to represent yourself in such a health conscious and socially supportive manner while all you really are is no better than thieves! Clearly this is not the first time for this scam with your website. I do not have $150 to give away! You did not wait a month to take it! Why do I have to wait a month to get it back! I need my money back now! I work hard to earn the privilege to treat my self to a luxury such as this!

I am a skeptic but wanted to try something as I noticed I was losing my eyebrows. Those thick wiry ones had to be plucked but nothing grew back. There are retail places just for eyebrows but no way did I want to draw them on or whatever they do. Also, when I was young my grandmother was accused of being a little out there, but high society looks with makeup and clothing was important. However, it scared me as a kid to hear that she was so into her looks that she shaved or plucked all her eyebrows. They were drawn on. I thought it was odd. When mine started thinning these last few years it worried me that I would have to draw them on! So now I listened to this infomercial and as I said was very skeptical. I got the product but did not start using it right away. Then when I did I was not good at doing both morning and evening. I was pretty consistent with morning. I did not see much improvement the first few weeks but blamed it on not doing it twice a day. I kept using it pretty much once a day and I would say around the fourth week I started to see a great improvement. I am no longer skeptical about this product. It really does work. Make sure your face is clean and no other lotions or creams to interfere. I put it on right after washing in morning then wait 5 to 10 minutes before putting anything else on my face. I definitely recommend this product.

I am a 69 year old woman who always looks 20 years younger. However, gravity is unkind and on closer inspection I noticed jowls were evident and spider web lines cracking my perfectly clear and soft skin.. I decided to try another product and went to Beverly Hills MD. Now, I have always been a skeptic of all things advertised an especially products for the face etc. I am a prove sort of person.

Lift and Firm Sculpting Creme caught my eye and I purchased it immediately. Now going on the 3rd month I have noticed many slight and positive changes. The longer I use the creme more significant the change. I am very pleased that there is real progress.

The creme is awesome and my skin feels even softer than I imagined possible always having velvet type skin. But of most importance those spider web lines are disappearing. The larger smile lines and bottom buckets of darkness are receding as well.

I am basically 7 decades old. Recently, I was approached by a young man that could have been my grandchild. He asked me out on a date. Of course I declined being older than his biological grandmother. Yet, it made me feel so good that I could look better than expected.

Try "Lift and Firm Sculpting Creme" you will be happy with the results. Do be patient as you know anything 70 years old will have wear and tear to some degree but the better you treat yourself your body will respond.

I ordered two bottles of Deep Wrinkle Cream or Filler, which subtotal at $86. As I went to check out and offer popped up stating that I could get 3 bottle at $95. I thought this was reasonable and clicked to accept. It wasn't until after my order was processed (no review before this) that I realized that Beverly Hills MD charged me for the 2 original bottles at $86 and 3 additional bottles at $95. Who does this! I contacted the company to explain that I was only interested in there deal if it left me with only 3 bottles of their product as opposed to 5. They wrote me back pretty much stating there was nothing they could do because the transaction had already been processed. I will NEVER do business with this company again. I've warned my people to stay away from this stupidly unethical firm and now I'm warning you. Beware. See their response below. Thank you for contacting Beverly Hills MD, I'm Alisha H., and I'll be assisting you. I sincerely apologize for any issue when placing your order. However, I've taken a look at your account and I see that you purchased one of our promotional offers upon checkout. The additional offers are limited promotions given to every customer as a "Thank You" for your initial purchase. These orders do not replace your initial purchase and offer special discounts on larger quantities of product, as well as other related products to help optimize results

I ordered Resurface +Restore and payed in full. This product was in stock when I payed for it. I was then refunded. I received and email stating I was being refunded. No explanation just I was being refunded. I had to search to find out why. I found they are saying it is out of stock. I found the product again and made sure it was in stock before again, paying in full. Same thing, an email giving a refund with no explanation. It showed it was in stock both times. It allowed me to pay, took my money, approved it, and accepted it. I continue to have issue with this company as a whole. There was NO concern, explanation, no help given in how to receive the product I paid in full for that was in stock when I ordered it.
This is what I received
I have issued a refund for Sales Order #BH53xxxxx / XXXXXxxxxin the amount of $53.75. The refund should reflect on your statement in 3-5 business days.
Order Receipt:

Order ID: XXXXXxxxx
Date: Wed Apr 07 22:18:[protected]
Payment Type:
Order Status: Accepted

(BHMDRRYRSx2) 2 Resurface + Restore - Two for $50- Sale
$50.00 X 1 = $50.00

Order Receipt:

Order ID: XXXXXxxxx
Date: Tue Apr 13 22:29:[protected]
Payment Type:
Order Status: Accepted

(BHMDRRYRSx1) 1 Resurface + Restore $49.00 X 1 = $49.00

I have issued a refund for Sales Order #BH535xxxx / XXXXXxxxx in the amount of $52.68. The refund should reflect on your statement in 3-5 business days.

The ordering process was very misleading and as a result my card was charged for two orders instead of one. My cc company put a fraud alert on my card as a result. I contacted the company through their contact form according to the instructions on their website. I did not get a response. I called the company and tried to cancel the second charged order. The first representative told me the product had not yet shipped and put me on hold. I was then cut off. I immediately called back and a second representative told me the order was already in the shipping process. He acknowledged that the company had received my previous request to cancel via the contact form but said it is too late now and I should have called instead. After attempting to persuade me to just accept and keep the second order he eventually agreed to submit a return request and emailed a confirmation of my request. At that time he warned me about all the conditions the company had for accepting the return including no damage to the packaging (essentially setting up their plan to refuse to refund me). When the unwanted order finally did arrive the packaging was damaged. I have zero confidence that I would ever receive a refund and don't want to incur more costs for shipping it back. Their scam worked on me and I am out $400. Be warned.
This company has learned to successfully walk the line of deceptive practice while maintaining a high Complaintsboard.com rate.

Hello,

The attached email has been sent 3 times and I've been on hold on the phone number listed every single day for over 35 minutes but no one answers! Plus, I've filled out the customer form on their website TWICE and still no response!

To say I'm furious would be an understatement!

Sadly I liked using their EYEBROW Serum which is now all gone but due to this total lack of communication/customer service I'm not going to order anymore.
And I still haven't tried the EYELASH serum as my tube was a defective one with nothing in it!

Please intervene as this is totally unacceptable on the part of BEVERLY HILLS MD

I've wasted so many hours trying to get my products that they need to up their customer service or get out of business.

Honestly it's like a bad joke and probably no one ever answers the phone or reads an email there, after they sell you products!

I feel like Beverly Hills MD should make it up by sending me BOTH the EYELASH serum that came sealed but with no serum in tube, PLUS an EYEBROW serum because I couldn't reach anyone on the phone to ask questions and used it up and wasn't able to continue use and lost all the benefits I achieved from my inability to continue the non stop use of product which is necessary! So essentially the money I spent on that EYEBROW serum was wasted as back to square one!

Ugh I'm soooooo frustrated with this company, if it even is one!

Thank you for helping.

Poor customer service & was over charged! I just want to say that I am highly displeased with the Beverly Hill MD customer service. I ordered for the first time yesterday afternoon, signing up for a 3 bottle subscription. The website kept having errors, saying the payment was declined, so I chose to use the PayPal checkout and the payment went through. I recieved an order confirmation right away and then apparently another order confirmation was emailed to me at 3:49 a.m. Today 2 payments were deducted from my account. I had recieved only one notification that an item was shipped. I called the customer service and to cancel the erroneous order before it shipped. Emily stated that although the second order hadn't actually shipped, that it was "too far in the shipment process to cancel". So I will have to wait for the package to get here, return it to sender and wait for it to get back to the warehouse before i am refunded. Emily was not very helpful and seemed like she could care less that the erroneous order was caused by the website. Her biggest suggestion was that she could extend my 90 money back guarantee. I have canceled my subscription due to the poor customer service and just bad business practice on the company's part. Why an order couldn't be cancelled when it hadn't even left is beyond me. I'm pretty upset because one order was a squeeze for me, but now I've been charged twice and the customer service representative did nothing to help.

This company is scamming people into a membership program. When you listen to their very long video on the Dermal Repair Complex and decide to order online, it takes you to an order page where you choose the size of the order, ie. number of bottles. If you then go forward to the payment page and place your order, you have enrolled into a membership program and will be sent subsequent orders. Suspecting this was the case, I called to inquire and was told that there is a column that is checked for the membership enrollment and you would have to un-check it to avoid the enrollment. However, there was no column on my page and when I told the customer service representative that, she said I wasn't displaying the entire page. I informed her that I checked and I was displaying the entire page, and she then said I needed to go into my computer settings because that was preventing it from displaying... I did not place an order and would like for all to beware of the blind obligation they are entering should they make the purchase. She said you are informed of the enrollment once you receive the email confirmation but isn't that too late! Too late especially if you don't read it thoroughly and then a month later, or 3 or 6 months later, depending on your initial order size, you start getting more bottles and charges to your credit card. Shame on them! Had they been up front with their terms, it might have been a great product, but unfortunately I will never find out.

So far I love your products! At age 67yrs. I get so many compliments, that I look like I'm in my 40's-early 50's, so funny cuz to me I see wrinkles, crepy skin and flaws. I take your dermal repair complex, and your brighten & tighten restorative facial oil. I also am taking a powder collagen from from Native Path. I started that for my knee trying to ward off knee surgery. I'm originally from Ca, moved to Arkansas for a life change, have had many yrs in the sun and did a small amount of smoking socially with friends, when we would go for cocktails. No more smoking at all since 2012. So I know damage is inevitable. I had thyroid sx 11, 1/2 of it removed due to a benign tumor. I take generic Armour, called NP 90mg. I noticed a lot of skin changes, hair loss. So I pray the collagen and your products will help with all of that. I've had breast augmentation due to not developing fully in my left breast and then having 2 benign tumors removed at the age of 19 yrs. My family has a lot of different cancers, several breast cancers. So far I've been blessed. I eat good, I try to stick with natural products, I work 2 jobs and try to get some exercise in. Thank you for your time and for trying to help us all at a reasonable price, when I can get your products. I go with life's flow and always have the Lord in my heart for whatever the next challenge could be. I've lost my brother 8/21, my Mother 3/4 and my lil sis is fighting stage 3b colon cancer in Yuma for the past 2 yrs End of Aug/ Sept. Through all of it I still feel so blessed with all the kindness I have around me. Thank you all and keep up the caring and great work you do for others! Sincerely, Gwenn I would love this to be only for you all, if possible.

Before I used your products, my skin was quickly showing my age (62 when I 1st discovered you). I was getting SO MANY wrinkles on my face and neck that were never there before.I was getting very depressed every time I looked in the mirror. If I could add pictures to this post, I would have no need to write a review. The picture tells the story, before and after. It really is quite amazing! Not only did it take away most of all of my wrinkles,but it also made the texture of my skin feels so soft and so smooth I just loved touching it cuz it felt so good! Even the wrinkles on my neck were starting to disappear! I had to stop using it for a couple of months you to financial problems.That's when I really saw the difference. I then got a credit card and I have been using Beverly hills MD products ever since.Smoothe Radiance exfoliating scrub in the morning and before bed followed by deep regenerating stem cell moisturizer coupled with Dermal Repair Complex dietary supplement makes my WHOLE BODY LOOK AND FEEL YOUNG! I tried eliminating the dietary supplement and soon saw the difference in the quality of my skin. I had no idea how much difference the supplement made! I am 66 now and look and FEEL GREAT,all because of BEVERLY HILLS MD! I am forever grateful to BEVERLY HILLS MD for reversing the aging process. Kudos to both of these AMAZINGLY TALENTED DOCTORS! And to make the whole experience even BETTER, their products come with a 60 day guarantee that you will be 100% satisfied with their products!Can't get any better than that! I am 100% POSITIVE THAT YOU WILL BE THRILLED WHEN YOU SEE YOUR OWN SKINS RADIANCE after just 2weeks! Take a picture of your face BEFORE you use their products.Then after 4 weeks, take another picture of your face.You will be BLOWN AWAY when you see the beginning of the transformation of your skin!Then after 6 months,you will experience the SHEER JOY of looking in the mirror! I PROMISE YOU, you will walk,head held high,proud of the NEW YOU!

I purchased three bottles of their product. Each bottle was supposed to contain a month's supply or 60 pills each. The first bottle ran out way before the 30 days. I know that because I wrote on my calendar when I started the regiment and was able to count the days. That first bottle only had 48 pills in it! 13 short. I got curious and opened the remaining two jars and found they too were on the light side! One was missing 5 pills and the other 3. I'd like to mention that I fill my pill boxes once a week so the portions are already prepared for each day of the week, eliminating any error on my part. Another point is that, after close to a month of consuming this product, there has not been any visible positive difference in my skin or hair. I doubt very much I will continue taking those pills after reading the list of ingredients on the bottle and their daily percentages, compared with the recommended one. The ingredients range from several hundreds to 8,333% more than the recommended daily dosage (Biotin). I guess it would not matter so much if you would take this only once or even twice but, doing it each day for an extended period of time does not feel safe at all. Finally, when you are ready to check out, you are assaulted with a barrage of "offers" and can't escape unless you answer each one of them. I said "No" to each - and there were a lot - Not being allowed to go straight to check out made me want to cancel my order right then but there were no opportunity to edit my purchase so, I finally let it go, having wasted a lot of time. I read a lot of complaints from unhappy customers who were not able to get their promised "satisfaction guaranteed refund" so, I don't really understand the 4.09 star rating on the Complaintsboard.com site. Maybe because the complaints had finally been settled by Beverly Hills MD. Why does a customer have to go to great length and frustration to obtain what was promised by the seller? I am sure a lot of people have given up. I give this company a one star, only because I can't give 1/2, and that would be for their prompt shipping. I will trash the product I have left.

I am 71 years old and in the last few years have noticed that my eyebrows which had always been very full and dark when I was young were becoming increasingly thinner and from about the middle of the eye to the outside edge had become almost non-existent. They had turned gray and become thinner and you almost couldn't see anything from mid eye out so it looked like I had only half an eyebrow on each side. I have never worn much makeup in my life and am not about to begin now. I did buy some eyebrow mascara with a brush which I've occasionally used for special outings but found the color was hard to get right and they always looked obviously not natural. I decided to try your thick and full brow serum but had my doubts as to whether it would work. I was delighted to find that it has something in it that darkens the brow naturally from the very first application as you brush it on and I do believe that my hair is getting fuller. Best of all, it is extremely natural looking as the color is an enhancement of my own natural pigmentation so as they are gradually getting thicker and it looks absolutely natural (not like I'm using eyebrow mascara) and I am much more confident about my appearance. My sister was complaining one day also about having "no eyebrows" and I decided to give her a tube for Christmas. She has much lighter brown hair then I and she is absolutely thrilled that the brow serum is also giving her a natural looking eyebrow without any extra enhancement required. This serum obviously works with your natural pigmentation because her eyebrows did not turn out the same color as mine but one that looks perfectly natural with her complexion and as she says the best part is my eyebrows always look neatly combed and I've never had such tidy looking eyebrows in my life. Her birthday is next week and she's getting a new tube from me as a gift and she'll be delighted as she told me recently she needed me to order her another tube as both the one I give gave her at Christmas and one she subsequently got me to order for her in late spring had gone dry. Two happy customers with a great product!

One day I happened to click on an ad for the "Crepe Correcting Complex." Decided to order some, and it works pretty well! So I ordered more products. I've tried the "Lift and Firm," the "Repair and Reverse," the "Deep Regenerating Skin Cell Moisturizer" and maybe a couple more. Please excuse any vagueness or misspellings... I'm at work and don't have things in front of me. Just today, for the first time, I decided to "Google" BHMD in an effort to get more info about some of these products, and now I see they make even MORE products, many of which I haven't even heard of. Which makes my confusion even more pronounced! The problem is: each and every BHMD product is described as THE PRODUCT that'll turn it all around, give you youthful glowing skin, reduce fine lines and wrinkles, firm things up...in short, make the person look younger. That's what it all comes down to, of course. Well, HOW can they all be equally fabulous? And if they are, then why not just make 1 or 2 products that have all the stuff the various products have, and just sell that? If they compliment each other and work in conjunction, are we, seriously, to use all of them together? And if we are, then again why not just make one product that has the best of each product subsumed into it? If they ARE different, it would be extremely helpful to know HOW they are different from each other, and WHICH ONE OR TWO would be the overall "best." Right? I certainly cannot buy all the BHMD products! And even if I did, how the heck would I know how to use which one, for how long, in what combination, in what order, etc.? And, like many others have commented, how could I possibly make any conclusions about what is most helpful, what does what, etc.? I thought the "Crepe Correcting Complex" was at least a shoo-in as far as knowing what it does. NOW, I find out about ANOTHER BHMD product that's supposed to target crepey, saggy, dimpl-y skin, same as the CCC. Well, what do I do, try that too? It just feels like a shot in the dark. And, with the price of the products, an expensive shot in the dark. I do look pretty fabulous. I look about 50 but am actually 71. I'm sure I can thank BHMD for some of that, but I have no idea which products did what, or whether one was "better" than another. I also use Retin-A, take collagen and also Bio-Sil along with other supplements like Krill oil, turmeric, many more. Since I'm an expert and pretty wild skier, and literally outwork everybody around me in a very demanding job, I need to look the part! I'm sure the BHMD products are high-quality and worth the money (especially if buying when they go on "sale..."). However I simply DO NOT KNOW which one(s) to purchase and so I'm stymied. I'm sure BHMD does not wish to imply that any one product is any "better" than another, as that might be a death knell for the other one. But HEY, it sure would be helpful nonetheless. Thank you! And congrats to Dr. "Pay"

I want to cancel my subscription for this company's products and return the products for a full refund of the charge made to my credit card on 3/23/ My Master Order Number is *** dated 3/21. The offer had to be cancelled within 30 days to get a full refund of the amount charged to your credit card. I knew after 5 days that this product was not satisfactory for my health and I started to try to reach the company at the phone number X-*** that was given with the offer of their product. No one answers the phone. I waited on hold listening to music for 20 minutes and finally hung up. This was the situation each time I called. No one answers the phone. So I decided to try to reach someone via email. There was never any reply to my emails. I am concerned that the 60 day time limit for refund of my money and cancellation of my subscription is fast approaching and I cannot connect with anyone at this business. I believe this business is a scam. Or perhaps it is just run by dishonest people who pretend to be medical doctors and are not. I expect to have the full amount of money that was charged to my credit card refunded. I expect to have a return label so that I can send back the product. I expect to have my subscription to this product cancelled as well.

I have copied the invoices that I should have been charged: Order # : ORD-*** Order Date:01/24/2022 Customer:*** Status:Pending Fulfillment Tracking #:Not Available Product/Item Price Item Total 6 Jars of Lift + Firm Sculpting Cream *** Special Promotional Order - No Re-Order Available Subtotal *** Taxes *** Shipping FREE Grand Total *** Order # : *** Order Date:01/24/2022 Customer:*** Status:Pending Fulfillment Tracking #:Not Available Product/Item Price Item Total Beverly Hills MD Dermal Repair Complex - 3 Units Monthly *** SUBSCRIPTION ORDER - NOT AVAILABLE FOR REORDER Manage Subscriptions Subtotal *** Taxes *** Shipping FREE Grand Total *** This amounts to *** (although I was not advised about the taxes on both purchases!) I have had two separate withdrawals from this firm. They are: 1) *** and 2) *** This is an amount of *** I never authorised this to come out of my account. I confirm that the name of the company is Beverly Hills MD and I would like you to arrange for the reimbursement of the overcharge from my account and I would appreciate something being done about this. It seems that a lot of people have had a problem with this company taking unauthorised monies out of their accounts.

Wanted to buy 3 bottle supply and try their 90 day money back, confusing website added extra bottles and charged me. Called to cancel said no refund. I was looking to try the 3 bottles with a 90 money back guarantee on June 25 at 7:50 AM and as I was purchasing the website got confusing by adding all these other bottles or products to the order. I ended up clicking one of these confusing descriptions which lead to me buying 6 more bottles that I didn't want for another *** I called them on June 25 at 12:55 PM asking for a refund and she put me on hold to speak to the warehouse. Then she comes back onto the line to tell me that it is too late into the shipping process. I called within 5 hours of ordering and completed a contact me form from their website which no one contacted me, also didn't get any shipping or tracking numbers until June 25 at 7:55 PM. During my conversation with her she also mentioned that I could return it, but I had to pay for the shipping, or I could refuse the package but then they wouldn't be responsible if it got lost on its way back. She went on and sent me a return authorization for it which I'd have to print and open and include it in my returns. At this point I don't even want the products anymore. When I got my items they came all together in one package and one shipment. I have the emails saved and the phone call time stamp.

After initial sale I was bombarded with other products before completing order making process confusing and ended up buying things unintentionally Order number *** Order number *** Purchase date: US Time 1.16.2020 - 19:08 From an ad on facebook (I should have known) I clicked on the Beverly Hills MD link and purchased 3 bottles, however before completing my order I was bombarded with more products. Buy now and save... what about these pills, what about this cream, what about ...and it kept going. I clicked on 6 bottles thinking it meant a total of 6 bottles not an additional. I also didn't think the sale would be final as the next tab said complete order. When buying things online it always gave me a chance to confirm my order before going through with purchase. With this company once I put in my credit card details and put things which I assumed was in my basket it took the money out if my account. I didnt cotton on until I saw don't press back or you might be charged twice Before completing and confirming the order I checked my account and sure enough the money was taken out. I felt ill as I cannot afford these funds and the sales practice was very conniving and confusing and just not right! If the pills were legitamate they wouldn't need these tactics to make a sale. I would like a refund of all 9 bottles as I have lost any faith in the authenticity of these products.

Terrible Costumer caress well as tricky advertising techniques On January 9 I ordered dermal repair complex from Beverly Hills MD. I went online to order one bottle but decided to order three because of the advertising on the website stating it was a much better deal. As I went to check out there were numerous pop-ups from the Beverly Hills MD website I would say at least three of them popped up each of them offering a different ad on or choice/chance to switch my order or so I thought... one of them said get three bottles for $120 which I therefore thought would replace the $150 I was going to check out with. instead I ended up with two separate orders one for 150 and one for $120. I am certain this form of advertising is meant to mislead the consumer. When I received an email the next day from PayPal and it showed two different transactions from above mentioned I am mediately reached out to customer service and was not responded to I tried another email to tell them to cancel my order and somebody finally got back to me saying it had already shipped. I was away when the order was delivered or I would've refused shipment. I have now requested a return and they want me to pay for it. The customer service representative "***" was very rude and made it sound like I the consumer was dumb to have made thIs mistake. I am out $270 not including tax and I'm very unhappy with the treatment I've been given by this company.

Placed order on 2/7 3 each 3 products Arrived 2/12 - on 2/6 advised 3 more were shipped to me! Never Ordered! My order placed on 2/7 - 3 each Dermal repair, Lift & Firm, Crepe Complex.. Received on 2/12 - have had product only 29 days yet o day 29 (3/6) received e mail they were sending MORE product I immediately send reply DO NOT SHIP! their reply - already shipped! I NEVER ordered any more! Today I found and read their total disclaimer and nowhere do I see anything about automatic additional deliveries. ALSO: their trial period advertised 60 days on 2, and 90 days on the Dermal Repair! with money back with return of bottles received! Their comment - "well with automatic membership" (which is NOT on the order form or confirmation) that they continued to ship every 30 days! I believe that TOMORROW 3/8 is just 30 days from ordering (2 days before a month has passed! SO THEY LIE! I contacted them IMMEDIATELY and they said already shipped! way before even a month has passed - verbally the rep said - WELL - We don't know how many people you are ordering for so we just ship the original order of 3 bottles - WHAT A SCAM! I now requested a RMD for postage return or I will just have to REFUSE to accept the order! I am now notifying my credit card of this problem since they already charged me! All I have are the sales orders saying shipped with a track number. If you can resolve this problem let me know - or forward advise - Thanks

30 day money back guarantee has not be credited after return authorization was issued and 6+ emails were sent. On April 8th I called to get a money back guarantee on vitamins I purchased from Beverly Hills MD. I spoke to a rep who issued RA #XXXXXX in the amount of *** The rep told me he made a note in the system that I would be returning 2 bottles only and the 3rd was discarded. He assured me this was no issue and provided the verbal credit amount of *** On April 15th I received an email stating that Beverly Hills MD "issued a refund for Sales Order #BHXXXXXXX in the amount of *** The refund should reflect on your statement in 3-5 business days." The email subject referenced Credit Memo CR XXXXXXX. I responded to the email thanking them for the Credit and advising them that the correct amount should be *** I also asked them to look in the system for the notes made by the customer rep regarding the 3rd bottle. I sent follow up email requests on 4/17, 4/20, 4/21, 4/22. On 5/5 I emailed and waited on hold for over an hour- no reply. On 5/7 I emailed and asked to please reply or I'd have to contact the Complaintsboard.com. 5/11 was my final email before filing this complaint. To date I have not received any response, nor have I received any credit on me credit card (not for the incorrect or correct amount). The product was returned on 4/8 AWB 1ZT62HGXXXXXXXXXXX. This company boasts a money back guarantee, but when the product didn't produce results they have failed to issue my full credit or even respond to emails.

Charged for unauthorized purchase on *** one month after initial purchase. I ordered 6 jars of pills because the offer was cheaper and I knew it might take more than a month to see results. One month later, I was billed for 6 more jars of the product, as soon as that order was pending on my *** I contacted Beverly Hills MD to dispute. On December 8th I ordered 6 jars of the the Dermal Repair Complex *** I paid in full the *** on December 10th. On January 8th, 202, my *** was pending a charged for another *** I contacted their customer service center on January 9th to question why I was being charged again. I still have 5 jars left- I don't want or need 6 more. I contacted customer service 3 times before the product was shipped, and only got generic responses. I know I didn't sign up for a repeating subscription, I looked for that option and opted out. My original invoice gave instructions on where to go to sign up for this repeating subscription, which I never did. My original and authorized order # was *** for 6 jars of *** Repair *** the unauthorized fraudulent order # is ***. I now have my card locked and am considering having it replaced so *** cannot just charge me whenever they want. I actually get nauseous when I take this vitamin so I now have 11 jars of a product I can't take. If they would have done a follow up before charging my card again they would have learned this information. I am still shocked no one at *** has looked into this matter in the last month!

Bad website. Overcharged. Poor customer service and crPpy refund policy. Poor customer service & was over charged! I just want to say that I am highly displeased with the Beverly Hill MD customer service. I ordered for the first time yesterday afternoon, signing up for a 3 bottle subscription. The website kept having errors, saying the payment was declined, so I chose to use the PayPal checkout and the payment went through. I recieved an order confirmation right away and then apparently another order confirmation was emailed to me at 3:49 a.m. Today 2 payments were deducted from my account. I had recieved only one notification that an item was shipped. I called the customer service and to cancel the erroneous order before it shipped. *** stated that although the second order hadn't actually shipped, that it was "too far in the shipment process to cancel". So I will have to wait for the package to get here, return it to sender at my cost and wait for it to get back to the warehouse before i am refunded. *** was not very helpful and seemed like she could care less that the erroneous order was caused by the website. Her biggest suggestion was that she could extend my 90 money back guarantee. I have canceled my subscription due to the poor customer service and just bad business practice on the company's part. Why an order couldn't be cancelled when it hadn't even left the warehouse is beyond me. I called twice to try to resolve the issue. Two different representatives failed to assist me. I'm pretty upset because one order was a squeeze for me, but now I've been charged twice and the customer service representative did nothing to help. I see now from other reviews that this is very normal for this company to operate at such low standard.

Beverly Hills MD's facebook ad for Dermal Repair Complex product is a click-bait scam where you will accidentally purchase more than you intended. On *** I discovered Beverly Hills MD via a Facebook ad. The ad - you watch a video on their Dermal Repair Complex product. I decided to try the product by buying 3 bottles for *** A screen popped up stating the order wasn't complete and I could get an additional 12 bottles for *** I was waiting for a final order review + validation page to click confirm. This never happened. Instead, the additional offer pages kept on coming. I felt tricked/scammed and immediately aborted facebook. Then, in my email inbox I saw that two orders got charged to my credit card - 1st order *** and 2nd order ***. I immediately called customer support to explain what happened. I requested that the 2nd order be canceled. The agent said it couldn't be canceled. Instead, he emailed me a return authorization form (no shipping label though). On *** I began processing the return and noticed that a shipping label was missing. I called customer support on *** to request a shipping label. I was told that I have to pay for return shipping for a product I didn't intend to purchase. This whole experience is awful. As another person commented in a Complaintsboard.com complaint for this company "I wasn't given an opportunity to review my purchase before fully understanding what this company just charged me. Extremely misleading and feels like someone just stole my hard earned money!" What I want: (1) Complaintsboard.com to investigate the shady advertising and online sales business practices of *** and *** a complete refund of the 2nd purchase I made for *** I should not be required to pay for shipping on a product I did NOT intend to order that occurred through the shady business practices of this company. Instead, the onus should be on the company to resolve. I am being taken advantage of as a consumer.

Products purchased 12/18. Deceptive advertising bait and switch. Not getting funds refunded after returning ALL products within return policy Orders below: *** on 12/10 body complex *** on 12/10 dermal repair complex *** on 12/10 retinol night treatment *** on 12/10 Dermal repair complex I ordered with Beverly Hills MD online through Facebook. Deceptive advertising after ordering one bottle of dermal complex at $40.61. I selected that I was interested in additional skincare offers and they automatically charged my credit card without an option to review my order before submitting! I called immediately to cancel return and they only offered to extend money back guarantee. I called back to return all orders on 12/11 and received return authorizations. I was discouraged from refusing my orders at time of delivery as there wouldn't be tracking #. I returned all products in January with my own funds and have a UPS tracking. I printed all 4 return authorizations as instructed by their Customer Service and included them in the return shipment. I am owed $34.24, $80.25, $30.98. I only received $40.61 back to my Visa card ending in #***. They verified It was their error that I didn't get all items refunded and that all were receiver back at warehouse. They are giving me a hard time because I disputed with my bank. I made several calls and emails. So many excuses and heard they would refund me if I drop my dispute with my bank which I did. Now I hear that they will not refund me because they had charge back from financial institution. Now I have no choice, but to reopen my claim with bank. I am getting nowhere and getting lied to by their staff and supervisors at Customer Service! This is so unfair! Their business practices are deceptive. I see many other complaints have been filed on this business and they should be shut down. I need my refunds of $80.25, $34.24 and $30.98. I have wasted so much time on this since December.

Company will not send my products or issue me a refund. I've been going back and forth with the company through email and by phone for 9 months now. On April 24,2020 I purchased 1 bottle of dermal repair complex for *** When continuing to checkout, a promotional offer to add 3 bottles of the dermal repair for $*** came up so I added that to the cart and proceeded to checked out. My confirmation number is XXXXXXXXX. The order was placed under *** and the email used was ***. On April 25,2020 I was charged *** and *** on my *** credit card. I never received any emails about my order or tracking number. For 9 months I've emailed and called the company to see if they could ship my products or issue a refund but nothing was done. On one call, a man told me he couldn't find my order and told me he couldn't ship the products or issue a refund unless I could verify that the charges went through (in the past emails, I did attach an image of the charges on my credit card but no one ever got back to me) so he told me to call back and do a 3-way call with *** on the line to confirm that the transaction went through. So the next day, I did a 3-way call with Beverly Hills MD and ***. *** did confirm that the transactions went through but the man on call from Beverly Hill MD still wouldn't ship the products I was charged for. He told me to try to email *** again. I've been emailing and calling for 9 months and still no resolution so I decided to look at the complaints for Beverly Hills MD on the *** to see if anyone else is having issues with their order from them. I noticed a complaint on 10/16 about an order they made in April (the same month I made my purchase) and the same thing happened to them; they said they never got an email or tracking information like nothing ever happened. So I'm guessing maybe the company might have had technical difficulties on their end in the month of April?

I ordered their foundation and they sent me product that was expiring that same week. Make-up that's expiring should be pulled from shelves. When I received the first order of 2 foundations - it was about to expire in a few days. Makeup should not be on shelves to send to customers when they are expiring in a few days. This product lasts months. CSR initially said product is good for one year - well I ordered the foundation to replace expiring product I had on hand that was ordered well over a year ago and yet the replacement product had the same expiry. Next I spoke to *** who was trying to help, but no one could tell me why expired product was sitting on shelves and being sold past expiry. I still have not received any replacement product as promised by *** and now someone else is trying again today 24Nov2018 but it won't be in time for my travels. It will likely be the same expiry again as no one can guarantee what ships to me will not be expired. Begin forwarded message: From: "Beverly Hills MD (***)" Subject: Beverly Hills MD : Replacement Sales Order #BHXXXXXXX Date: November 18 at 12:07:39 PM PST To: *** Reply-To: Beverly Hills MD Hello ***, Thank you for contacting Beverly Hills MD, I'm ***, and I'll be assisting you. We sincerely apologize for the issue with your order. I've gone ahead and forwarded your information to our shipping department. You will receive an email notification with tracking information when your replacement order has shipped. In the meantime, keep an eye on your inbox we'll let you know via email once your new order has been processed. Have a wonderful day! *** No resolution from below email (2nd time contacted your support) so I gather emailing again will result in nothing. I am contacting the FDA and filing a complaint against you and then I will post on as many blogs, social media as I possibly can that you are selling expired product and have no monitoring of expired product on your shelves as you keep selling and shipping expired product _____________________________________ Hello ***, Thank you for your order. Order Receipt: Order ID: XXXXXXXXX Date: Tue Nov 12 07:53:17 *** Payment Type: Order Status: Accepted *** 2 Beverly Hills MD Fair Cover + Correct Introduction $86.00 X 1 = $86.00 Product Total $86.00 Sales Tax $8.17 Shipping (Standard USPS (2-7 Bus Days) $0.00 Grand Total $94.17 Name: *** Company: Email:

Beverly Hills MD company advertised products a 'special deal for Australians' which you'd expect is in AUD. Then you find out with Paypal its in USD. Beverley Hills MD advertise their Dermal Repair Complex $123.15 as a 'special deal' for Australians, then they bombard you with additional products that you've never heard of hoping you'll buy them before you can finish the transaction, such as (6) x Crepe Correction Body Complex for $198. I found their billing system misleading as it does not state that the amount being charged is in USD. Of course Australian's would expect the 'special deal' for Australians to be in Australian Dollars. However the $123.15 shown = $176.38 AUD (for 3 jars of vitamins !) and the $198.00 shown = $283.59 AUD ! (for 6 jars of body balm).This not a special deal at all, and is much more than what I am prepared to pay. On the same afternoon when I looked at my PayPal receipts I realised the amounts were in USD so straight away I sent the company an email with the heading: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . URGENT - CANCEL Orders: Order IDs: XXXXXXXXX & XXXXXXXXX *** 28 Dec 2019, 22:07 (17 hours ago) to customersupport Sorry, I have just realised when reading the receipt after the purchase today, your advertising is misleading. Today I bought 3 bottles of Dermal Repair Complex Order Number: XXXXXXXXX under what I thought was in Australian dollars, as it said when ordering it was a 'special Australian' deal. The cost was a total of $123.15 (AU dollars I thought). Then the receipt when the transaction went through indicates the $123.15 is in US dollars ! The same thing with the Crepe Correction Body Complex Order: XXXXXXXXX. This $198.00 I thought was in Australian dollars also. Sorry but this is going to be too expensive if this is in USD. It is the weekend, the product has not been shipped. PLEASE PLEASE CANCEL BOTH THESE ORDERS. I cannot afford to buy these products. Much appreciated. Thank you in advance, *** . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 hours AFTER sending this email to the Beverly Hills MD company they sent me emails back saying the products 'have been shipped'. They had time, but made no effort to cancel the order and stop the shipping. They make a big deal about dealing with customers, but I am deeply disappointed in the way they ignored my Cancel request and handled this. I am aware that they have a 60 day returns policy, but about half of that time is taken up in shipping just to get products to their destination in Australia, which is not giving you a lot of time to try the products. I am a 70+ year old pensioner and cannot afford to have $459.97AUD taken out of my bank account and would like the money refunded. I do not want to accept these products when they arrive.

I was charged without authorization. When I called, I was told product was already shipped and I would have to return it and pay for shipping. Purchase Date: 3/12 Problem Date: 3/19 While watching some online videos sometime around 3pm, I made the mistake of clicking on their ad claiming to offer an amazing deal if I purchased within a small time window. I was browsing their products and intrigued since they were offering bulk discounts. Before I could proceed with checkout, I decided to find reviews on the company and compare product prices on their website. The prices were the exact same for most items so there didn't seem to be much of a sale. When I went back to the link I was reviewing, the page was refreshed along with the time window. I then placed my order at 3:25pm for the following items with order number provided: *** XXXXXXXXX/BHXXXXXXX *** XXXXXXXXX/*** XXXXXXXXX/*** I'm not sure if I made an account with the company but the email used for receipts are under: ***@*** and a *** credit card was used. On 3/16 I received my first delivery, then on 3/19 I received several more. After some initial confusion, I immediately called the company and spoke with a female rep whose name I don't recall. I explained that I only placed an order for the items mentioned above at 3:25pm and that I was charged for another combo. The rep acknowledged a faulty system by mentioning perhaps I "clicked the order twice and was charged", I didn't. I asked for a refund and was then told they don't offer prepaid shipping labels. I shook off the slap to the face, the slap of having to pay for returning an order I never purchased or authorized - risking my health during this pandemic for this companies mistake. I asked if there were any other options to which I was told there was none. I then decided to only return the 2 add-ons ***) and keep one that was sent accidentally as I intended to gift the item. I never took that trip to the post office nor opened any of their products. I felt defeated until I decided to look the company up through here *** I see similar complaints listed which makes me extremely upset to have had any business with a company engaged in deceitful tactics, and one that doesn't fix their own mistakes! Now upon further investigation, I reviewed emails which show that the fraudulent orders were placed at 3:15pm, 10 minutes before I placed my actual order. Essentially, the item plus the bonus I was considering before I placed my order were also charged! The order, item, and price are listed below: XXXXXXXXX/*** XXXXXXXXX/*** On top of that, these items I never purchased were also shipped and delivered LAST despite being the same product that was delivered earlier from my actual purchase which was made 10 minutes later. I would love to give this company the benefit of the doubt and chalk it up to some sort of online error but seeing other reviews here makes me highly doubt that.

I returned product to Beverly Hills, Md due to being unaware the product had an expiration date as that is not shown anywhere nor to they mention this Yes I purchased quite a few items from Beverly Hills, Md. I had currently another product I was using but still wanted to finish what I had then move into using the Beverly Hills MD product has I didn't want to mix products up and then I couldn't see the real results. Plus this wouldn't be fair the Beverly Hills, MD if I couldn't give a true answer as a recommendation on their products. So basically I wanted to start with a complete brand new product line with Beverly Hills Md. With this all said it was an immediate change over as like I said I, didn't want to be wasteful as the other product I was using at the time was doing well but Beverly Hills Md advertising was showing so much more as a result to their product so I started buying different items they were offering me. And I had accumulated several products with Beverly Hills Md. This is something that takes me a period of time as I'm am on SSDI and only received a certain amount monthly must less to spend so much a month on products for my face etc. well with my slow accumulation and with me waiting to finish my other product some time had passed but one thing Beverly Hills Md always states if you are not happy then return for a full refund. And I like that I was able to do this or at least I thought I could. It's not fair that they advertise this and will refund for some but not all. I went to their website to only see the packaging had changed so I immediately call their customer service to only find out my product has expired which I have NEVER HEARD ONE WORD ABOUT NOR DOES ANY ADVERTISING SAY SO AND IM SURE OTHER WOMEN HAVE TO RUN INTO THIS PROBLEM AS ONE TUBE OF FACE LOTION CAN LAST YOU A YEAR. Well when reaching to their customer service and tons of emails asking for a response of some kind as my products I had spent my hard earned money on was now no good. So I told them the last two I had purchased as I wasn't thinking correctly that my entire purchases would have to be returned to Beverly Hills Md. I was so upset and I mentioned this in an email as their was a case number open finally for my old product which was not that old to me but I wasn't about to use a product they are saying is old. So I go and get every product I have purchased from Beverly Hills Md and put this in a nice box and paid to have it shipped to Beverly Hills Md. I didn't had the pills I purchased and if I knew it was going to be this way I would have added the 3 bottle of pills I purchased. Well to make a long story short they refunded me on 2 items only and not the 10 items in the box and not I'm including since I didn't like them but the 3 Bottles of tablets for your face. So the company received my box with all my returns which I have pictures of all the items in the box as they refunded the 2 only as the other boxes were not opened but with their guarantee they can be opened and used. But I didn't do that. Well I have wrote and wrote to Beverly Hills Md for my refund of items in the box I paid to ship and not once have they replied not one time. I must have wrote them 15 times or more as for their help and my refund as I have been waiting so patiently and NOT ONE WORD FROM THEM BUT I DID RECEIVE AN EMAIL FROM THE DOCTOR THAT ADVERTISES THESE PRODUCTS STATING HE ALWAYS STAYS IN THE LOOP OF THINGS AND ASKED ME TO REPLY WELL I TOOK MY TIME TO WRITE HIM AND GUESS WHAT THE RETURN ADDRESS DOESNT RECEIVE EMAILS SO WHY WOULD THE ACTUAL DOCTOR DO THIS BY EMAIL WHICH I HAVE AND DONT RECEIVE REPLYS. I'm Sorry but Beverly Hills Md IS NOT A GOOD PLACE TO DO BUSINESS WITH AND THEY DO NOT REPRESENT AS PROMISED SO I WANT MY REFUND ON THE PRODUCTS I HAVE PURCHASED FROM Beverly Hills Md and on the 3 Bottles I have here which I should have shipped not realizing this would be the result that a business like that would make me write the complaintsboard.com to receive my approximately *** refund total on all products. Honestly it was probably more than that but I'll except that just to get this over with.