Ideal Image
Reviews and Complaints

I was very pleased with the service I received at Ideal Image.
The first experience I had was with Darlin, she was very informative and helpful.
I saw Michelle for a Botox appt and she was very knowledgeable about facial mussels and techniques in which to use to create perfect symmetry.
I will continue to return to Ideal Image for my cosmetic needs.

I had my first experience on 12/21/2020. The service was for neck ultherapy. After one week, I am seeing results; although, I know the process is typically 6 months. If you can tolerate the pain, it is definitely worth it. As uncomfortable as the procedure was, Lanaya made the process comfortable and relaxing. So much I plan to go back for another treatment of the face.

I've been getting botox and fillers at Ideal Image in Chandler, AZ for a couple years and I have nothing but praise for them. Breanne is the best injector I've ever had. No bruising or painful injections when Breanne does it. The only other services I've had there was Ultherapy a month ago so I'm not yet seeing results. They said it could be a few months to see results. I will say that Ultherapy was very painful and I won't be doing it again so I'm hoping for some amazing results.

Dedra from Ideal Image Buckhead, Atlanta performed my Ultratherapy Treatment. She was Amazing! I was very nervous about the process. She explained every step and was so patient answering my questions and calming my nerves. During the procedure she told me everything she was doing and made sure I was comfortable. She told me what I could expect and was incredibly knowledgeable about phototherapy. I felt like I was I expert hands and will definitely go back to her for the lower half of my face. I could not be happier

I signed up for laser hair removal with a consultant over zoom video and got a loan through Ally lending. The following day I read ALL of the terrible reviews people had left and immediately regretted my decision signing up with this company. You have 3 days to cancel services and get refunded! (I was not told that by the consultant but found out by reading reviews online.) I called corporate on day 2 and the loan was refunded back to Ally after 7 days and I got refunded for a payment I made over the zoom video. Thankful I got out with no issues and ideal image handled this professionally. Hope this helps someone like it did me!

My name is Ivis and I am almost at the end of my laser hair removal treatment at the Ocala office. I happy and sad at the same time. During the past year, i was looking forward not only to have my treatment done but also to interact with the staff. Shannon has been with me for the entire experience and i can't thank her enough. She is the best. She is very professional, knowledgeable and an excellent human being. I recommend her to anyone who is interested on having a treatment done alone with a great experience. I am sure they will be as pleased as i am. I hope my review convince someone outthere to to give Ideal Image a chance. Thank you so much Shannon!:)
Ivis

I had such a great experience coming here! I was greeted as soon as I arrived by Shanena Yeager who had a bright smile and made me feel comfortable right from the start. I love that she listened to all at my questions and really helped me understand both procedures that I had going on. She is extremely professional and a perfectionist
She also has a very gentle touch when using the needles for Botox! She made me feel safe and comfortable! She is extremely down to earth and a breath of fresh air! I will definitely be coming back to get more procedures with her! I left very happy. It can be scary going to a brand new place, being that I just moved here from LA, but this place was for sure a Godsend! I have to say my only problem was I couldn't leave her a tip because they do not allow us to do so

THE CUSTOMER IS NOT ALWAYS RIGHT...
I am blown away by some of the negative reviews on here which basically read to me as if people are not taking responsibility for their own decisions and/or reading the fine print. I also know a number of other people who have successfully used and sung the praises of Ideal Images various services, but we all know it's usually the ones who live to complain that take the time to write bad reviews.

SPEAKING FOR MYSELF...
I have been using Ideal Images services at various locations across the country for over 10-years now. I am a pedantic OCD kinda guy who drills, questions and over clarifies when interviewing anyone as a client and/or as a consultant. YES there are possible pit-falls to any service such as this, and I was made fully aware of the risks, costs and follow-up procedures involved (IT'S UP TO ALL OF US TO OWN OUR OWN MAINTENANCE) with any and all services that they have provided (VERY successfully) for me to date.

I have used them for hair removal and was fully aware the hair would grow back (as all older men's will, they take care of the hair... they can't change our hormones) but finer than before... anticipating this, I paid for the follow-up service, scheduled my follow-up appointments accordingly and continue to mitigate the situation to my satisfaction.

I recommended a friend use the "under eye" procedure, HUGE success!

I have started a cool-sculpting routine with them and couldn't be happier with their onboarding process (Jodi was phenomenal with explaining the process, the pitfalls AND walking me through the financing), their client services and the polite and cooperative manner (Megan and Chelsea at the shop have been wonderful to work with) in which they have accommodated my specific needs as well as my schedule.

Believe me, if nothing more than to up the "ratings percentage curve" BUT more importantly to spread the word to others who could benefit from their professional services and beneficial offerings, I will be following up with subsequent reviews as my process (and progress) continues.

Dustin M

I spoke with someone to get services at ideal image. I was so excited to get ultherapy, IPL and cool sculpting. The lady I spoke with on zoom was awesome until I started emailing her and she never emailed back. So far ideal image has canceled five of my appointments. One an hour before I was supposed to be there. Now I can’t get in for three months. I can’t believe that I am gave money to this terrible business. Please go somewhere else if you actually want to get your services. I would’ve paid a lot more to go somewhere that was much more reliable. Any place is better.

I was researching laser hair removal places in the area I was going to be moving to. I use another laser place near my current home now and will be finishing out treatments in 2-3 months at that place. I went for a consultation with Ideal Image back in 2018 when I was just looking around at place. Since my laser place does not have a location in the state I will be moving to I wanted to just gain more knowledge and price ranges on what to expect once I do decide to move next year so I have everything in order. I explained my situation to the person trying to set up my consultation and they still insisted I have the virtual consultation. I had my consultation virtually and Molly was very kind and sweet in the beginning until I explained my situation and how I did not want to go on a payment plan and would rather pay in full. I am a college student so I would rather not be holding a monthly payment if it is not needed. She was very pushy on how "It will help your credit" and "I am not sure why you wouldn't do monthly payments as I am sure you do not have that kind of money laying around" which she has no idea on what I can finically afford or not so that comment really bothered me. Just because I am young and a college student doesn't mean I can or cant afford certain things. I am making another monthly payments right now so I did not want to be making more monthly payments then needed she replies back with "yes well thats what grown adults do" she then asked to get me prequalified which I did not want to do and asked me my credit score which I told her a rough round about score on where I am at and stated "oh well there should be no issues then" I then stated how I did not want my credit score to be pulled once again. She then told me she would give me a big discount if I was to purchase right now but I kept explaining how I was just trying to find out more information. I was told "your wasting your time by doing this consultation right now" and prices were going to change by next year (which I already knew the prices could fluctuate I was just trying to get a clear understand) I was then asked once again why am I doing this right now if I am not ready to purchase and I then explained again how I wanted to just gain more information for when I move here I was answered with "nobody wants facial hair so I am still unsure why you wont purchase it right now". I then stated how I am finishing up treatments still at my other place for a different area so I did not want start all new treatments (at their location where I currently live) until I was finished with the ones I have. She then told me she would give me a big discount if I was to purchase right now but I kept explaining how I was just trying to find out more information. She asked me if I had any other questions and I asked about how their laser is better than the places laser I go to right now she answer by say "ours is medical grade" and compared it to a luxury car brand and how my place isnt unlimited for a reason and they don't provide you enough services. She then goes "so are you going to purchase these right now or not" I responded with I was just trying to gain some knowledge and information about your laser hair removal place and how you operate so once I move here I have a clear understanding about your place so I can make my purchase then so not right now, and she gave me an attitude look and abruptly said good bye and completely ended the zoom call.
I was really thinking about going to their business next year but now that I was told that this was a waste of my time and she was unsure why I even did this consultation and I was pushed and treated very rudely once they did not hear that I wanted to purchase this package right this second and I wanted to just inform myself; I was treated very rude. I spoke to a local laser place (where I will be moving) and they were very kind to me and understanding that I just wanted to gain more knowledge and they valued me as a customer even though I would not be purchasing till next year and really liked that I was trying to just gain more knowledge. I would rather go to some local place rather than here now where I will be treated with more respect.
I am not someone to ever write bad reviews however I do not want someone else to be treated in the way I was.

1st Appoinment April 2023 Lower Abdomen
june 2023 lower abdomen went for skin tightening neck & cheeks
from flanks right & left
right was done - could not do left too painful
Jun-23 abdomen uppr side - was sick of pain
Aug-23 lower abdomen - used small machine - was ok
Asked to show results - I couldnot see any - equipment not working to show results

I was given a zoom call by ideal image and the sales person stated that I would receive a consultation before the actual appointment. I signed electronic documents for an initial consultation then appointment. First - the price package was falsely advertised in terms of price. Second - the representative asked for a credit card for holding purposed only. Third - I was told to electronically sign for a financial approval to make payments. What I was not told that their was not a legit consultation and that this was a contract without options to decline services and the approved loan.

The represenatative blatantly lied about the process and the payments.

When I called to decline because of the financial obligation, I was told I had to cancel the fortiva loan and still pay them some unknown balance then pay $1700 upfront to ideal image regardless of services rendered

If I could leave Zero stars I would. The rep lied to me and ignored my current condition to still sign me up for Coolsculpting knowing that I am not an ideal candidate. I was looking for results in time for an upcoming Wedding and the rep assured me that it wasnt a problem. After I signed up they had no available appointments to get my treatments and results in time, and I found out that I wouldnt see the results I was desiring based on my weight/BMI.

I tried to cancel within 2 days of signing up (with no services rendered) and they are cold and dont want to assist or talk to me. They got the full amount (through financing) and don't care if they perform the treatments, meets my goals, or gives me any results at all.

They are deceptive, coercive, and try to pressure you into deals with limited information other than their lies. I recommend doing some research and staying away.

NC has a statute that covers automatic renewal of contracts and memberships. A customer must be notified within writing at least 45 days before renewal. My membership was automatically renewed, and I was not notified. Not to mention that fact that no service comes with the automatic renewal. I requested a refund of my membership since I was not notified in writing as required by NC law. I was told that a refund was not possible.

I did a consultation for cool sculpting on may 27, 2022 and was told that I only needed 4 treatments and I would get the results I wanted. When I did 3, I noticed that it did absolutely nothing so when I went in to do my 4th, the nurse did a consultation and told me that it was all incorrect and drew on me and did measurements. She calculated about 11 to see results. I called to get my money back and they said no because of the contract and told me that it was fair since I was a consenting adult. I felt so scammed by the company. They used the contract against me to ensure they made a sale without having the expertise to do a consultation. I was given misinformation and feel that it is not my fault to pay for their incompetence. The issue is them not me. I told then there is a difference between being told correct information and cool sculpting not working and being told incorrect information and cool sculpting not working.

As part of Ideal Image's annual membership, the fee is automatically charged to the credit card on file. The initial contract indicates that the fee can change; however, Ideal Image fails to provide notice of the actual increase, including the amount of the increase. This does not allow the customer an opportunity to cancel the membership before being charged the higher price. When calling for a refund, a $20 processing fee is required per the contract. However, the processing fee could not be avoided because I was not given a chance to cancel before I was aware of a higher price. Had notice of the price increase been given, I could have canceled and not been subject to the $20.00 processing fee.

I am writing to inform that ideal image lied to me, they said that they can do hair removal I my private part and I went to the 1st session to be told that they cant do hair removal of white or grey hairs, after I had take a small loan for the 2500$ service treatment, when I complained about it, they did not refund me, they only said I can use it for another service of which I do not need. They mislead me and lied to me.

I went to ideal image to get rid of my 11 lines between eyes. I seen NO CHANGE but what i had noticed that i had wrinkles where i never did. I got the plan that they sell due to excitement about this helping. . I went to another location only to question the winkles that i have now she sells me 280.00 worth of botox to help. Still no difference only for her to tell me when she was done. This wont help its to deep. Im pissed and i want answers. I want a full refund and i want JUSTICE. I will take this fraud as far as i can in the courts. Scammers stay away from ideal image! Today is Sunday i will take off work monday to file the claims against Ideal image.