On May 27th, 2021, I had a zoom meeting with a Andrea Rector-Barendt, who I believe lived in Arizona, she told me about cool sculpting and I showed her the areas I was interested in on the computer. I wish I was told clearly before I paid, you don't receive your money back; no refund. They never told me it would be hard to get an appointment and there was a three month wait. Also, you have to use it in 9 months. I called right afterwards, and got right thru on the phone. It was going to be close to three months before I could be seen. A day later, I thought this doesn't seem right. I paid over $10, 000.00 to wait for three months! It caused be anxiety and I feel like my money is being stolen. I called to cancel appointments; they canceled right away and told me there are no refunds. I was on hold for 25 minutes, before I spoke with a Breanna and she told me no refunds. I asked why I was not told this by the zoom person. She said it is stated on page one in the contract and asked if I wanted her to send me the page proving it. I again told her it was wrong not to verbally tell people this. I told her I had to wait close to 3 months before I would get into my first appointment. Then, I told her I was on hold for 25 minutes and felt like was like a time share scam. It's funny I got right thru to make an appointment, but had to wait 25 minutes to complain. She told me they were working on getting more availability. She said they only have 10 to 11 people with high call volumes and they do their best. She said "I wish I had a better answer for you." She then said I hear you are writing things down so I am transferring you to a recorded line. I didn't hear anything afterwards, so hung up. If this service is of quality, they need to let people know to be sure, because this is not refundable and you will have to wait 3 months.