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Ideal Image
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1.4 337 Reviews

Ideal Image Complaints Summary

29 Resolved
297 Unresolved
Our verdict: If considering services from Ideal Image with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ideal Image reviews & complaints 337

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12:08 am EST

Ideal Image Coolsculpting

I didn't really have that much fat to get rid of and the consultant told me I would need 2 units and it would be 1700. Then she told me to go see the "nurse" then that lady told me 4 units would be better and it would be 2400. I went in for my appointment and the lady doing it acted like she wasn't use to doing it also what they told would happen afterwards didn't happen (like my stomach would be red, cold and where the machine was would look like a stick of butter) they said it would take 90 to see results and I don't see any change whatsoever. I honestly don't think that lady did it correctly.

Desired outcome: I would like it redone by someone who knows what they're doing and do it right

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5:38 pm EST
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Ideal Image Xeomin

Hello,

I’m officially making a complaint and wanting resolution for a recent visit for Xeomin treatment at Ideal Image.

Friday November 10, 2023

I spoke with a Consultant on the phone and was offered the $100 Halloween discount. I agreed to the offer then we arranged an appointment for Wednesday November 15, 2023.

Wednesday November 15, 2023

I arrived to my appointment, I was declined the $100 off offer. They saw my consultation for the $100 off Halloween offer, I obviously had the arranged appointment and in addition they stated that now the $100 off Halloween Offer has expired. The Reception and Ideal Image Team stated the Consultant was supposed to have me prepay before the appointment and because she didn’t, I would not receive the discount. They spoke very poorly about the Consultant Team, placing various blame towards the Consultant Team and stated they could not resolve the issue and proceeded to “offer” higher priced offers/packages that were available since the $100 Halloween Offer was no longer available/expired.

I was considerably displeased, I was not at the point where I required treatment yet and the Halloween Offer was the only reason for making the appointment. I was highly dissatisfied with the ability for the Ideal Image Team to resolve an issue that was not my fault.

Respectfully, while I was speaking to the Team Member wanting resolution, she cut me off and stated “Well, I have another Client I have to prep for so you can speak to the other girl” and walked off leaving me standing there. I was appalled, embarrassed, humiliated and felt extremely disregarded. Am I not a Client as well that deserves time?

I’ve had a Membership and have been a Client with Ideal Image for 3 years now. While waiting for my treatment and after treatment, I endured condescending looks and whispers from the Ideal Image Team. My treatment that day cost me Double the anticipated price quoted to me by the Consultant as well as my self esteem. By the time I left Ideal Image that day, I felt very insignificant/small and emotionally defeated. I doubt I will ever receive resolution, respect nor an apology for a mess up that was not my fault in the least. I’m hesitant with continuing Service at that particular location.

Please Help with resolution and renew my trust and confidence with the horrible service and treatment I endured.

Claimed loss: $100 Off offer - Humilation - Poor Customer Service

Desired outcome: Team to be retrained with Costumer Service, Customer Relations and Professionalism$100 Credit/Coupon/Certificate

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9:15 am EST
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Ideal Image Coolsculpting

1st Appoinment April 2023 Lower Abdomen
june 2023 lower abdomen went for skin tightening neck & cheeks
from flanks right & left
right was done - could not do left too painful
Jun-23 abdomen uppr side - was sick of pain
Aug-23 lower abdomen - used small machine - was ok
Asked to show results - I couldnot see any - equipment not working to show results

Claimed loss: $6315.44

Desired outcome: Refund

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2:54 pm EDT
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Ideal Image - Delay of booking appointment after payment and inaccurate account status resulting in my inability to receive the services I paid for.

I made a down payment of over $700 on 9/27/23 to begin treatment and to pay $147.50 monthly for the balance, beginning 10/30/23. I was told that my appointment would be scheduled within 7 days of making my down payment. I waited almost 2 weeks before I was scheduled (after complaining and demanding a refund). The day of my appointment 10/28/23), the clinic...

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10:07 pm EDT
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Ideal Image - Chargeback request: fraud in the inducement and negligence

Two of your consultants told me false information in an effort to give your company business. I essentially paid for a treatment I didn't want nor did I need. After several verbal asking for confirmation that the IPL or BBL would treat ruptured capillaries on a small area of my upper chest, paid $200 as a down payment and hustled into agreeing to a contract...

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6:06 pm EDT
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Ideal Image Force payment of services not rendered

I was given a zoom call by ideal image and the sales person stated that I would receive a consultation before the actual appointment. I signed electronic documents for an initial consultation then appointment. First - the price package was falsely advertised in terms of price. Second - the representative asked for a credit card for holding purposed only. Third - I was told to electronically sign for a financial approval to make payments. What I was not told that their was not a legit consultation and that this was a contract without options to decline services and the approved loan.

The represenatative blatantly lied about the process and the payments.

When I called to decline because of the financial obligation, I was told I had to cancel the fortiva loan and still pay them some unknown balance then pay $1700 upfront to ideal image regardless of services rendered

Desired outcome: CANCEL SERVICES with IDEAL IMAGE WITH ZERO PAYMENT for ZERO Services Rendered and MISINFORMATION/FALSE ADVERTISMENTFORTIVE CANCEL LOAN and RETRIEVE any credit sent to IDEAL IMAGE

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4:43 pm EDT

Ideal Image Unwilling to cancel contract for services not provided

On Friday, October 6, I had a video consultation with a representative of Ideal Image. During that session, I applied for financing and agreed to specific services totaling nearly $8000.

Unfortunately, later that same day, I discovered that I was likely not a suitable candidate for that procedure. Since it was a weekend, and Monday was a holiday, I contacted Ideal Image on Tuesday morning asking that the contract and financing be cancelled. They told me that would pass my request on to Customer Service for follow up.

After repeated additional calls, an Ideal image representative informed me that my contract could not be cancelled because it was past the 72 hour cancellation period.

I escalated to a supervisor, who said that I might be eligible for cancellation for medical reasons. Upon my request, she sent me a copy of the contract I had signed (which was not mailed to me and not available for inspection through their portal. The contract they sent me does not state that the contract cannot be cancelled.

Now I am receiving notifications that I owe money, and Ideal Image customer service line will only send me to sales — nobody answers the complaint lines.

I want the contract cancelled, and I don't want to owe them any money. I'll pay a cancellation fee if necessary, but so far they aren't willing to accept the cancellation at all.

Desired outcome: I want the contract cancelled, and I don't want to owe them any money.

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10:04 pm EDT

Ideal Image Cool sculpting

They are selling services that they can't fulfill. I signed up in August 11, 2023 but now I can't get an appointment until December. I keep calling and they say they will check with the scheduler and call me back. They never call back. I have asked for a refund, and they say they will check with the scheduler and call me back. They never called back, even with a promise to call back the same day.

One appointment was cancelled because someone was out sick and will call to reschedule, but never called.

I want a refund of $4880.20 less the $400 discount.

Desired outcome: Desired results is a refund.

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2:46 pm EDT
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Ideal Image Coolsculpting

If I could leave Zero stars I would. The rep lied to me and ignored my current condition to still sign me up for Coolsculpting knowing that I am not an ideal candidate. I was looking for results in time for an upcoming Wedding and the rep assured me that it wasnt a problem. After I signed up they had no available appointments to get my treatments and results in time, and I found out that I wouldnt see the results I was desiring based on my weight/BMI.

I tried to cancel within 2 days of signing up (with no services rendered) and they are cold and dont want to assist or talk to me. They got the full amount (through financing) and don't care if they perform the treatments, meets my goals, or gives me any results at all.

They are deceptive, coercive, and try to pressure you into deals with limited information other than their lies. I recommend doing some research and staying away.

Desired outcome: Cancel Contract & Full Refund

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2:02 am EDT
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Ideal Image - Ideal Image cool tone

I had an online consult for cool sculpting versus cool tone. I signed up scheduled appts for the ideal image in Buford Georgia. First off I am very disappointed. My first session was on my buttocks, I ordered treatment for buttocks and abdomen to begin with. My first visit the machine did not work on one side. I relayed this twice to the nurse that I didnt...

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11:45 am EDT
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Ideal Image Ultherapy

I purchased a package for Ultherapy. They draw you in before you know it you’re in. I asked if I was even a candidate and they assured me. Well after I looked in to it and I am not a candidate due to multiple autoimmune disorders including connective tissue disorder. They would not let me cancel or even refund me. I never even received a consultation with anyone to discuss this issue. They would only offer a 200 dollar refund after I paid 2734.00 dollars. They are selling things with out even looking into you health issues. I can have this done due to nerve issues either. I can’t take a chance it causes nerve issues in my face. Someone help me please. I want to sue them. They put you with this loan with Ally which is another scam because they won’t refund you either. I paid this loan in full so Ideal image has my money.

Desired outcome: All my money back please.

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6:05 pm EDT
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Ideal Image - Laser hair removal - they can't provide service, but took 8000+ dollars in advance

On 11/9/2022, I had a virtual consultation with Ideal Image Representative (I don't remember her name) for laser hair removal, which I thought would only be a consultation so I could learn more and decide whether to go forward. But, during the call, I was subjected to an aggressive sales pitch and pushed into signing a contract but given no time to read it...

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9:28 am EDT
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Ideal Image Contract Automatic Renewal

NC has a statute that covers automatic renewal of contracts and memberships. A customer must be notified within writing at least 45 days before renewal. My membership was automatically renewed, and I was not notified. Not to mention that fact that no service comes with the automatic renewal. I requested a refund of my membership since I was not notified in writing as required by NC law. I was told that a refund was not possible.

Desired outcome: I would like a refund of the membership fee.

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12:54 am EDT
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Ideal Image Cool sculpting

I did a consultation for cool sculpting on may 27, 2022 and was told that I only needed 4 treatments and I would get the results I wanted. When I did 3, I noticed that it did absolutely nothing so when I went in to do my 4th, the nurse did a consultation and told me that it was all incorrect and drew on me and did measurements. She calculated about 11 to see results. I called to get my money back and they said no because of the contract and told me that it was fair since I was a consenting adult. I felt so scammed by the company. They used the contract against me to ensure they made a sale without having the expertise to do a consultation. I was given misinformation and feel that it is not my fault to pay for their incompetence. The issue is them not me. I told then there is a difference between being told correct information and cool sculpting not working and being told incorrect information and cool sculpting not working.

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4:36 pm EDT
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Ideal Image Lack of notice of price increase prior to charge

As part of Ideal Image's annual membership, the fee is automatically charged to the credit card on file. The initial contract indicates that the fee can change; however, Ideal Image fails to provide notice of the actual increase, including the amount of the increase. This does not allow the customer an opportunity to cancel the membership before being charged the higher price. When calling for a refund, a $20 processing fee is required per the contract. However, the processing fee could not be avoided because I was not given a chance to cancel before I was aware of a higher price. Had notice of the price increase been given, I could have canceled and not been subject to the $20.00 processing fee.

Desired outcome: Refund of the full amount without being charged a $20 processing fee

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11:53 am EDT

Ideal Image Laser hair removal

I am writing to inform that ideal image lied to me, they said that they can do hair removal I my private part and I went to the 1st session to be told that they cant do hair removal of white or grey hairs, after I had take a small loan for the 2500$ service treatment, when I complained about it, they did not refund me, they only said I can use it for another service of which I do not need. They mislead me and lied to me.

Desired outcome: 2500.00 returned.

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3:30 pm EDT

Ideal Image Botox for 11 lines

I went to ideal image to get rid of my 11 lines between eyes. I seen NO CHANGE but what i had noticed that i had wrinkles where i never did. I got the plan that they sell due to excitement about this helping. . I went to another location only to question the winkles that i have now she sells me 280.00 worth of botox to help. Still no difference only for her to tell me when she was done. This wont help its to deep. Im pissed and i want answers. I want a full refund and i want JUSTICE. I will take this fraud as far as i can in the courts. Scammers stay away from ideal image! Today is Sunday i will take off work monday to file the claims against Ideal image.

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1:59 pm EDT

Ideal Image Untruthful staff when signing up - BE AWARE OF IDEAL IMAGE SCAMS

Be aware of the Ideal Image Scam

1. They never told me before signing up that I will never get any appointments of my choice time nor at the location I want.

2. You are buying 16 wraps but just 12 you will you in one sitting because for tummy aline the are they cover is a joke. So PLEASE DON'T GET EXCITED WHEN THEY SELL YOU SO MANY FOR LESS. IT IS NOT TRUE.

3. PPLEASE TAKE TIME TO READ EVERY CLAUSE because there are clauses in fine print that basically gives them right to charge you and NEVER EVER give you full refund even if it's there fault.

THE FAT REDUCTION DOES NOT WORK AT ALL.

I really hope we can start legal petition against this and such companies who play on people's emotions and exploit them for their own benefits.

Desired outcome: Full Refund

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12:39 pm EDT
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Ideal Image All services covered by the contract.

My daughter, who it turned 18 years old 5 days before a zoom call with a company rep, was convinced that if she signed a contract then and there she would receive wonderful discounts on her services. She told me that the person on the Zoom call told her she could quit at any time. Of course there's no way to know what went on in the Zoom call because the company states that they have no transcript. She could have lied through her teeth to my daughter and we would have no proof. Bottom line, my daughter signed a contract and within a week received a bill for $2,000 that had already been charged to a new credit account that they had opened in her name. The credit company, fortiva, would not allow her to dispute the charge. The interest on the loan that she did not understand she was taking is over 20%. Ideal image told her that she had signed the contract and she was there for obligated to pay the $2,000 whether she received any treatments or not. Their sales tactics are slamming, making naive women think that if they don't sign that very second that they will lose a great deal. We are working to extradite My high school senior from this contract,

Desired outcome: Get out of the contract.

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10:39 am EDT

Ideal Image Hair removal

My daughter paid over $8,500 in January 2022 to get a full body hair removal. She was told she was the prime candidate as her skin is olive and she has dark coarse hair. She was also told that 80%-90% of hair would be removed during the treatment. Before her contract of 16 months expired, we raised concerns about there still being a lot of hair all over her body. We were told by two different facilities (one in KY and one in TN) that they would extend her contract at no extra cost. After the contract expired we were told by the customer service and corporate office that they don't do that and she could go for a touch up. We were told by multiple people at the KY office (nurses, sales people, and office people) that she would pay between $25-$40 per body part for a touch up if any hair returned after her treatment was complete. The treatment is not complete as she has so much hair still that one touch up would not make a difference. 80%-90% reduction did not happen as promised. We sent pictures and also went into the office to have them take pictures to send to corporate. We have talked to multiple people in the "corporate" office on the phone after sending the pictures who now state that the contract says the price was subject to change and as of Dec 2022 it will cost her between $50-$300 per body part. We did not receive any notification of the price being raised via phone, email, or mail. When I explained this on the phone they told me it was because we were still under contract in December when the prices were raised. We still have not received notification after the expiration. The corporate office estimated that a touch up for all the parts that still have hair would be $1,500 every session. She still needs multiple treatments. My daughter was 17 at the time of signing the contract and worked almost full time while in high school in order to pay for this treatment. I do have to state that all the employees working at the physical locations are super nice and helpful. The problem is corporate does not stand by their product and just keeps reiterating on the phone that we signed the contract, it is not 100% guaranteed, and we can pay to get a touch up.

Desired outcome: Ideal Image should finish treatments until hair is gone at no additional cost. The original price of $25-$40 a body part should be honored for touch ups in the future.

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Ideal Image Customer Reviews Overview

Ideal Image is a leading provider of laser hair removal and other cosmetic services in the United States. Our clients have consistently praised us for our exceptional service, state-of-the-art technology, and highly trained staff. Here are some of the most common positive points that our clients mention in their Ideal Image reviews:

1. Effective treatments: Our laser hair removal treatments are highly effective, and many clients report seeing significant results after just a few sessions. Our staff is trained to use the latest technology and techniques to ensure that each treatment is as effective as possible.

2. Professional staff: Our staff is highly trained and professional, and they go out of their way to make sure that each client feels comfortable and well-informed. Many clients mention that they appreciate the personalized attention they receive from our staff.

3. Clean and comfortable facilities: Our facilities are clean, modern, and comfortable, and many clients mention that they feel relaxed and at ease during their treatments.

4. Convenient locations: We have locations in many major cities across the United States, making it easy for clients to access our services.

5. Affordable pricing: Our pricing is competitive and transparent, and many clients mention that they appreciate the value they receive for their money.

Overall, Ideal Image reviews are overwhelmingly positive, with clients consistently praising our effective treatments, professional staff, and comfortable facilities. If you're looking for a reliable provider of laser hair removal and other cosmetic services, Ideal Image is a great choice.

Ideal Image In-depth Review

Overview: Ideal Image is a leading provider of cosmetic services, specializing in laser hair removal and other non-invasive aesthetic treatments. With a history spanning over 20 years, Ideal Image has established itself as a trusted name in the industry.

Services Offered: Ideal Image offers a comprehensive range of services to enhance your beauty and confidence. Their services include laser hair removal, CoolSculpting, Botox and fillers, skin rejuvenation, and more. Each service is designed to deliver effective results and is tailored to meet individual needs. Pricing information and packages are available on their website, ensuring transparency and helping customers choose the best option for their budget.

Customer Experience: Booking appointments with Ideal Image is a breeze, thanks to their user-friendly online booking system. Customers appreciate the convenience and flexibility it offers. Waiting times are minimal, and the overall customer service experience is exceptional. The facilities are clean and professional, creating a comfortable and welcoming environment for clients.

Results and Effectiveness: Ideal Image's treatments and services have proven to be highly effective, as evidenced by the impressive before and after photos and testimonials from satisfied customers. The results are long-lasting, providing clients with the desired outcomes and a high level of satisfaction.

Expertise and Qualifications: The staff and practitioners at Ideal Image are highly qualified and certified in their respective fields. With years of experience and expertise, they are well-equipped to deliver top-notch services. Ideal Image also emphasizes ongoing training to ensure their team stays up-to-date with the latest techniques and technologies, guaranteeing the best possible results for their clients.

Safety and Hygiene: Ideal Image prioritizes safety and adheres to strict protocols and guidelines. Their facilities maintain high standards of cleanliness and sterilization practices. They use only high-quality equipment and products, ensuring the safety and well-being of their clients.

Pricing and Value for Money: Ideal Image is transparent with their pricing, providing customers with a clear understanding of the costs involved. There are no hidden fees or surprises. When compared to competitors in the industry, Ideal Image offers competitive prices without compromising on quality. Customers find the services to be a great value for money, considering the exceptional results achieved.

Accessibility and Convenience: Ideal Image has numerous locations across the country, making their services easily accessible to a wide range of customers. Online booking options make scheduling appointments a breeze, and the extended hours and weekend availability cater to busy individuals.

Customer Reviews and Reputation: Ideal Image has garnered positive reviews and ratings from customers across various sources. Their reputation in the industry is commendable, with many satisfied clients attesting to the quality of their services. Ideal Image takes customer feedback seriously and responds promptly to address any concerns or complaints.

Additional Services and Benefits: In addition to their core services, Ideal Image offers additional perks to enhance the customer experience. They have loyalty programs and referral incentives, rewarding customers for their loyalty and referrals. Financing options and payment plans are also available, making their services more accessible to a wider audience.

Conclusion: Ideal Image is a trusted provider of cosmetic services, offering a wide range of treatments that deliver effective results. With their qualified staff, commitment to safety and hygiene, transparent pricing, and excellent customer service, Ideal Image is highly recommended for those seeking professional and reliable aesthetic solutions.

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Ideal Image contacts

Phone numbers

1800 234 3325 +1 (800) 266-7883 More phone numbers

Website

www.idealimage.com

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