The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Ideal Imagelies

J Review updated:

This is a message for all of those who have been lied by Ideal Image. I am seriously considering to file a lawsuit against Ideal Image and I am reaching out to anybody who is interested in joining a class action lawsuit to write and describe their case or situation. I will print all of your emails and take them with me to the lawyer next week. PLEASE make sure you file a complaint as well with the Better Business Bureau and the General Attorney Office. It is very important to take these both actions especially with the General Attorney Office to make sure they receive as many complaints as possible to encourage a lawsuit. Let's do something about the lies, the rip off, the sales pitch, the burns, the regrowth of hair, the price changes...If we don't do anything then they will stil rip off other women (or men) who are so desperately in need to find a solution for their hair growth. Thank you for reading.

Responses

  • Ja
    jan clark Apr 24, 2011

    I am also wondering about Ideal Image Laser Hair Removal. I have already had laser hair removal at my dermatologists office...I went a totally of about 6 times..six week intervals and had amazing results and 1/2 the price..I have already gone to Ideal Image 6 times and its almost 2 years!!! and my hair is absolutely still there..not even sure if I see a difference. Not to mention the amount of money I paid..and my son and friend are having the same exact results..sounds fishy...need to look into this deeper.

    4 Votes
  • Ma
    Maria Vargas May 09, 2011

    Same problem here. I started my treatments 3 1/2 years ago. I think I have had a total of 12 or 13 sessions and there is still hair re growth, they burned my underarms s so badly one time I had pain for 3 days after the session. They also lied and misrepresented stating the sessions wouldn't be painful, and that my hair would be gone by the 9th session.
    I paid $9000 for total body I wonder if there are lots more people like me out there.

    2 Votes
  • Sh
    Shaney077 Apr 14, 2019

    @Maria Vargas I did the same thing! Mine was 7000$. I don’t see a difference in hair still have mine. Not sure how to proceed.

    0 Votes
  • Di
    Disgusted customer380 May 13, 2019

    @Maria Vargas Most definitely this place is a RIP OFF I myself spent 10, 000 cash and all the hair is still growing I have been treating on about 3 to 4 yrs now and its BS the only area it was noticable change was bikini but now it's starting to grow needs touch up. But ALL other areas it DOES NOT WORK work hait heeps growing. In was was promised I'd never have to shave or spend money on waxing and that it would be cheaper in the long run BS . You still have to pay them 40 dollars for each touch up.Each area after that . PEOPLE BEWARE I wish I would have listened to reviews there excuse is everyone is siffrent when it does not work for you I'm light skinned dark hair perfect candidate it DID NOT WORK. ANY ONE WANTING TO DO A LAWSUIT THERES LOTS OF PEOPLE WANTING TOO. IF YOUR HAVE any info let people like us know..

    1 Votes
  • Yv
    Yvonne Gibson Sep 24, 2011

    I totally agree with everyone. I have been going to Ideal Image for almost three years now. They promised to permanently remove the hair from my sideburns and all they have managed to do was make the problem so much worst. I have hair growing back in darker and with avengence in areas on my face that were not even an issue to begin with. They tried to tell me it was my hormones and tests proved that incorrect. They won't admit that they have created a worse situation for me. I would have much rather keep my issues with my sideburns than to have hair growing on my cheeks and jawline like a man! I am so angry and I am ready to for resolution.

    2 Votes
  • Sa
    Samantha Celentano May 18, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Yvonne Gibson Did you ever get a solution?! I am livid with this company

    -1 Votes
  • Jh
    JH2O Oct 20, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Yes, I experienced excessive hair growth after one year of treatment in new areas, and regrowth of hair in the original affected areas. I also think one of the techs deliberately pointed the laser towards my eye when I removed my goggles and now I am experiencing decreased vision in my right eye. I would be interested in pursuing a class action lawsuit or other civil suit. JH

    -1 Votes
  • Sa
    Sarahmay815 Jul 21, 2014

    I too fell victim to ideal images lies and scams. I had only one session and have paid for more then that and they are now forcing me to continue payments while I am pregnant. I had a very serious allergic reaction to the laser causing my skin to be all red and bumpy. The treatment was very painful and they lied to me about everything. I keep recording ohone calls from them harassing me about making my monthly payments I have requested there corporate phone number to get out of this contract and I was told they can't give it out. I am very dissatisfied with their awful customer service and scamming lies. I would be VERY interested on joining this class action lawsuit against these liars!! SG

    0 Votes
  • Jf
    Jfurman101 Nov 05, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I did the full set of treatments painful required treatments and am so disgusted by the fact that almost all of the hair is still there! I would join a lawsuit against them! They guaranteed this would work and it cost me 10, 000.00.

    2 Votes
  • Fu
    fucideaimage Jan 19, 2018

    did anyone file a lawsuit against idea image because im trying to

    2 Votes
  • Al
    Alissa Kalminski May 06, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @fucideaimage Wow, its 5-6-18 and i’m online reading the same things going through problems with them. Basically the same story as everyone else. Told permanent hair removal, during the 8 sessions over time it seemed like my hair really was gone, but two months after the last surgery i basically had 99% of the hair grow back, NOT peach fuzz on my bikini area; Dark brown hair. Made my hair “thinner”. But after I shave (which i definitely will have to) from here on out those follicles will most likely thicken back up. I paid my bill online... i was really unhappy with the $959 interest charge all of a sudden. There was no notifications saying a promo would be ending soon.. I wouldve paid it totally off before hand if it was made visible to the people who pay online. i wouldve put a ton of money towards it in advance to avoid over $1, 000 of interest on something that did not even follow through with their advertising ... I absolutely am not surprised comenity bank closed their business with idealimage recently... id almost rather destroy my credit score/ dispute than pay $1013 of interest! On top of already paying $3, 165 . I called today and the girl wasnt in. I already know they are going to tell me to pay a co pay for more appointments. They arent getting another cent out of me and I am sorry for those who were suckered into keep doing treatments when they promise it would be permanently gone or with some peach fuzz after the certain 8 or 9 appointmenfs. I want a total refund because at the end of the day, they were 100% misleading because this seller does not fulfill it’s responsibilities.

    1 Votes
  • Sa
    Samantha Celentano May 18, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Alissa Kalminski Did you ever get your refund?!!?! I am LIVID with them!!

    0 Votes
  • Al
    Alissa Kalmin Jul 13, 2018
    This comment was posted by
    a verified customer
    Verified customer

    This business is GARBAGE. DO NOT TRAP YOURSELF INTO THINKING THEY WILL MAKE A DIFFERENCE. Your natural is more ideal than the b.s this company provides!!! I was a “perfect candidate”.. did ALL of my treatments. 2 months after IT ALL GREW BACK. I fought both with commenity bank ideal image and customer service for months. Not only did it grow back, it gave me eczema! I originally thought it was herpes, and then finally seen an obgyn and said it was eczema due to the lasers! I was told I CAN be refunded by the bank, who gave me floridas corporate number (THAT ALWAYS AUTOMATICALLY FORWARDED ME BACK TO THE MICHIGAN LOCATION I SIGNED UP AT) then told i cant be refunded the same lady, JACKIE who SOLD me the package in rochester. Filed a dispute and was told i had to go in for an assessment to be refunded my money and then going to make an appointment was told again that i WILL NOT be refunded. After continous fighting and disputing eventually got forwarded to regional manager Cory, who was EXTREMELY rude and clearly bored and bothered by my request for the business to refund the credit card company what was owed left (1, 400 & then charged an extra $1, 000 for not paying it off by the last treatment PLUS $57 fee a month for USING the card) she told me to come in for an assessment for a possible refund. I went in and the medical professional asked if i was taking growth supplements *no, just eat healthy* and she took a photo. I get a call from Jackie, who proceeds to tell me i have 50% growth back a lot of treatable hairs (WELL NO F*CK) however they will not refund whats left back to the credit card company. as i told her cory told me i can be refunded after the assessment jackie continued to talk over me and tell me cory basically said too bad i will not be refunded. JUST MORE TREATMENTS. and so i told her my doctor told me the laser hair gave me eczema and the junk @$$ machines clearly dont work. Jackie then said her medical professional didnt have record of that, EVEN THOUGH ALMOST EVERYTIME I CAME IN I TALKED ABOUT IT BECAUSE I THOUGHT IT WAS HERPES AT FIRST AND FOUND IT WAS ECZEMA. This witch proceeded to tell me if I talked a little bit nicer maybe id have better results in getting my refund and laughed at me and told me go ahead when i said i will be broadcasting to everyone i meet how terrible this business is . WTF SHUT THIS TRASH BUSINESS DOWN.

    Comments

    1 Votes
  • Kl
    Klyon7771 Jul 31, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Alissa Kalmin I completely identify!!! The picosure machine left me permanently scarred!!! Complete waste of money, fraud, and damaging!!!

    0 Votes
  • Kl
    Klyon7771 Jul 31, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Ideal image is a complete fraud. I paid them $7000!!! I am not satisfied with any services that I paid for! I had no results from the hair removal or the picosure or The coolsculpting which they upsold me on as well. The picosure I paid in full and the machine has been down at both locations and I'm not able to complete the treatments i paid for. And there's a waiting list once it's actually up again which has been since February. I will gladly show pictures of the results. I called them and all they said was 'come in so we can take some pictures'. I can't tell you how devastated i am that I paid all that money. I would do anything to get a refund but more than that to have this scam artists shut down!!!

    0 Votes
  • Al
    Alissa Kalmin Aug 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Klyon7771 If you use instagram, follow the page @idealimage_ Its under a pic with me and a glowing playboy sign. The name is “pissedcustomer#xxxx
    Im posting pictures of myself and other women who have been hurt by them and reaching out to ANYBODY who liked or commented under any ideal image post. They blocked me on both of my instagrams after messaging me telling me they’ll look into my scenario and deleted all of my comments warning people of how [censored]ed up they are. I reached 600+ recent followers/likers and i am NOT done. If you follow (OR ANYONE READING THIS) feel free to dm me i can post what they did to you anonymously or openly!!!

    0 Votes
  • Jf
    JForrestdeveopment Aug 28, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Please email me at [email protected] We are filing a suit against them

    0 Votes
  • Di
    Disgusted customer380 May 13, 2019

    @JForrestdeveopment I'm wanting to file a lawsuit with ideal image for ripping me off of 10, 000 dollars if you can please message me if you know any attorney I can reach regarding this matter

    1 Votes
  • Ke
    Keeona. Jun 12, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @JForrestdeveopment please email me [email protected]

    0 Votes
  • Ju
    JulieHere Dec 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @JForrestdeveopment Did you file lawsuit! I went through BBB and State Attorney no luck.

    0 Votes
  • Br
    Britanyy Sep 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Has there been a suite filed against them? I just completed all treatments for laser hair removal on my underarms, I still have the same amount of course, black hair growing. I’m so pissed!

    1 Votes
  • Nt
    Ntokwit Nov 10, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I too am a victim of their lies and overall scam when it comes to the promise of hair removal. I’m still paying on treatments that ended three years ago because they hit me with over a thousand dollars extra in interest rates and continue to tack it on every month. It’s nearly impossible to pay off. My hair is just as thick and coarse as always, contrary to their promises... and it’s not blonde so that isn’t the problem. I now have a problem with ingrown hairs and sensitive skin that i didn’t have before as well. I am all in on filing a lawsuit!

    1 Votes
  • Al
    Alanrbeissel Dec 11, 2018

    Went in for a consultation and was told that laser hair removal might work and that if it didn't I would get refunded. My hair color if a dirty blonde/Orange. After 4 treatments the nurse who was going to do my 5th treatment asked me how I got the contract because I was not a suitable candidate. Thus we began the submission for the review of refund. By December 22nd it will have been three months since that day. I have called back 5 times asking for any news as to the refunds progress, but I keep getting the same response "our home office still has to review your case". It should not take this long to review something and make a decision. I am started to feel like they are ignoring me hoping I will go away. I am not even asking for a full refund, just a refund for the 5 out of the 9 treatments I haven't used. I too am ready to start making additional steps to get things rolling. Just made 1 last phone call and can probably predict what they will say.

    1 Votes
  • Al
    Alanrbeissel Jan 07, 2019

    @Alanrbeissel Ideal image has issued a full refund to me. Got a check today for what was charged to my debit card. Still waiting for fortiva card services to cut me a check.

    0 Votes
  • Sa
    Samantha Celentano May 18, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Alanrbeissel How did you get this refund? It hasn't worked on me either!

    0 Votes
  • Ca
    Carly Bogart Dec 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I’m 21 now and I did treatment when I had just turned 18. Not a smart choice but I was young and dumb and thought I could afford it. I was doing laser hair removal on my bikini area cause I always got razor burn and itched after I would shave so I thought it would benefit me. Personally I now believe they should’ve never accepted me (even though yes I was 18, of legal age). But, what 18 year old can afford thousands of dollars when you’re still in school with a part time job. This is something they need to look at how much someone gets paid monthly/yearly to see if they really can afford it. Like I said, I was young and dumb. And when they told me how much id have to pay I wanted to say no but I felt pressured by 2 or 3 adults that this was something I should do. So I started my first treatment that day and it was very painful, not a like a pinch how they described it to me. I welted horribly and it burned very much so. I returned however many months later for my 2nd treatment and the pain was even worse. They then told me that it would be more intense with each treatment but I could get a prescription for some cream to take away the pain but it was like $400. No, I did not have that kind of lonely so I made my choice of not returning. I later called them and told them I would not return for any more treatments due to excessive pain and asked if I was able to only pay for the treatments I received and I was denied. I do not notice any decrease in hair growth in my treated area. I felt that this was a total scam that was very easy for them cause I was so young and naïve at the time. Now I’m pregnant and certainly cannot afford to keep paying them for something that was absolutely worthless. They kept charging me interest after I was paying for 2 years. Now I owe more than I ever did. Totally lost and don’t feel that I owe them anymore.

    -1 Votes
  • Sa
    sallen1022 Jan 22, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I am starting a suit against ideal image in New York on the grounds of false and misleading advertisement, unethical practices and fraudulent services. I went to them for cool sculpting and was lied to about the services needed, wasn't charged the advertised price and the procedure they did made my issues worse. The were negligent with their post procedure care, in that when i complained to them about the excessive swelling and pain, they didn't concern themselves with the matter. I was also tricked into using their fortiva credit when i had asked to charge my care credit card for the procedure at no interest. i filed a better business complaint and listed my review on real self.

    2 Votes
  • Sa
    Samantha Celentano May 18, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @sallen1022 Did you have any luck? I am so mad with this company right now

    0 Votes
  • El
    Elyse Ivy Apr 04, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I just had a consultation 2 weeks ago. I signed some contract for a treatment package but not the loan agreement. Hoping to get out of it. They've sent me some nasty emails when I said I didn't want to do the loan but I haven't started the service or gotten a treatment yet.

    0 Votes
  • Ol
    Olivia Botwin Apr 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I have been doing hair removal treatments for 10 [censored]ing years and 200% of the hair grows back! And on 4/7/19 I went for treatment number 120 at the Summerlin NV clinic, and was badly burned to where my undies are stuck in the blisters. The nurse simply said “ you’ll be okay.”

    0 Votes
  • Kw
    KW3207 Apr 15, 2019

    They left me scarred on my neck and skin burns on my upper lip January 2017, I have been fighting with this company over two years with no resolution. Its either an evaluation with a PA or scheduling an evaluation with their medical director (which is not a dermatologist shes a pediatrician. Run far away from these butchers.

    0 Votes
  • An
    Angelalucia Jan 09, 2020

    @KW3207 Can you contact me regarding this? I am going through similar issue with this company and want to know what you’ve done about your burns.
    [email protected]

    0 Votes
  • Mu
    MuchDisappointed2 Oct 26, 2020

    @KW3207 Hello, do you have any luck? did they give you a worthless cream to treat and kept telling you to keep applying the cream for the burn marks to disappear? It's been almost two years and I still have the marks

    0 Votes
  • Ja
    Janethc09 May 21, 2019
    This comment was posted by
    a verified customer
    Verified customer

    What is the email to send my information and complaint?

    0 Votes
  • Ja
    Janethc09 May 21, 2019
    This comment was posted by
    a verified customer
    Verified customer

    My problem is that when I was having my laser hair removal consultation, that I paid over 1, 000 dollars for the chin area. I was told my the sales manager that the difference between them and any other hair removal company is that they guarantee to 100% remove the hair in the area. One day, when scheduling my next appointment the girl at the front desk tells me that the next appointment would be my last appointment. I was confused because I still have over 30% of the hair growth. I waited and went trough my last appointment. Later once I was dismissed from “my treatments” I still have 30% or more growth. I called the office to let them know and told me I was covered under the warranty but that I have to pay 50 dollars per visit! That is upsetting after having paid over 1000 dollars the first place.

    0 Votes
  • Zo
    Zoe5779 Jun 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I would be interested in a class action lawsuit against them. I tried their cool sculpting "procedure" that did absolutely nothing and they charged me over $7000 for one treatment which they said would cost $3500.
    I had collection agencies calling me 7 times a day and had to hire an attorney to get them to stop harassing me.
    I filed a complaint with them with the State attorney in Florida but that didn't do anything.
    Any help would be greatly appreciated.
    Thank you.

    0 Votes
  • Ke
    Keeona. Jun 12, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Started laser hair removal to bikini area. 2/26/18 is when the inconsistencies began to appear. Black course hair began growing back in a 4x4 patch in the upper right area. When addressed at the next visit it was addressed with a “double pass”. Four months after treatment ended 1/15/19, black course hair has grown in on the entire treatment area. I requested my contract in April and scheduled an appointment in May. Now its June and after back and forth they want me to pay $$80 per session which is called a lifetime treatment in the contract. So, if I need to get another nine treatments to FINISH the initial treatments is $790. I already paid $2500.00 for 9 treatments now they don’t care that the treatments were ineffective, and they want me to pay to fix it. They are claiming at my last treatment I had significant reduction and I took too long to voice my concerns. Anyone with pubic hair knows that hair doesn’t grow back over night, and if I had PERMANENT hair removal the hair shouldn’t be growing back even 3 months later.

    I would love to get involved with a class action im already filing with BBB will do what ever is necessary

    0 Votes
  • Pe
    persnickety justice Jul 01, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Count me in on the class action lawsuit. They are the biggest scam! How do they keep getting away with this?

    1 Votes
  • Ma
    Maqui Oct 17, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @persnickety justice Because people don't know how to fight them, but joining a large group seems like a pretty good start.

    0 Votes
  • Ke
    Kellie323 Jul 06, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I am so interested in filing a suit with ideal image. Its 7/6/19 and i did 2 treatments of cool sculpting was recommended 4 treatments but way too much money. Had 2 problem areas and even though i wanted 1 treatment on both they said they like to do 2 on one area getting better results and if i chose to want better results go with other another treatments. I followed all the requirements and it didn't work it actually made me rounder. They suggested i come in fir a consultation with someone else to see if they could treat the area and they said no!! They offered other treatments for what u paid already! Was NEVER told that the one area wasn't treatable and was NEVER told treating the one area would make the other area worse. I want all my money back!! Thats all! Please let me know what i need to do. [email protected]

    0 Votes
  • Ju
    JulieHere Dec 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Kellie323 I live in Fl and want to file. CoolSculpting done and I am actually bigger

    0 Votes
  • Ma
    Maqui Oct 17, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Hi everyone!! I am happy to see I'm not alone and that there are people that are ready to put on a fight.. In my particular case, we are two more that are happy to join the club ladies and gentlemen... My husband and I paid closed to $16, 000 between the two of us and they burned my husband in a way that left scars on his skin, we both experienced additional growth of hair in places that weren't an issue to begging with, hair was never reduced and they kept on pushing our appointments to outside the recommended time to remained in the cycle for treatmentto be effective. When we were there, they rushed through the appointment, usually calling a helper to go even faster because they had other patients waiting... not fair!!! We paid enough money for them to not even honor the time we deserved.. I don't get why they keep on getting more people if they don't even have enough people to provide services anyways. They are liars and they need to be stopped from deceiving others. I am 100% in to proceed with a chain on a legal matter against Ideal Image...

    1 Votes
  • As
    ashley carron Oct 28, 2019

    Hello,

    I would like to join the group lawsuit as well. My husband went to ideal imaging in Houston, Texas and the results are sooo uncomfortable he is stressed, depressed, don't even want to have his shirt off around me because he feels so disgusted. He had a small daddy gut and thought this would be the answer but it turned into a disaster. He went for two sessions and then lost about 15 pounds.. after he lost the weight the frozen fat that they did the procedure on is literally hanging from his stomach like a old persons chin. He reached out to the company but they are giving him the run around. please contact me at [email protected]

    0 Votes
  • Mi
    miktea Nov 09, 2019

    i went in for a free consult and received no procedures, no treatments, was not told I was signing for a loan (they said it was a payment plan and filled it out themselves..) and rushed through signing paper work I was told was "formalities" and "HIPPA' stuff to protect them if something bad happened to me during a procedure, etc.
    as soon as I left i realized i got scammed and had a panic attack. i got hit with a loan for 3, 100 on my credit. i called my rep saying i wanted no services, cancel, etc. and was not mentally prepared to deal with nay of this and to terminate everything and she said NOTHING could be cancelled and i had already paid (i hadn't. the loan didn't start for a month). every single day of the week i emailed or called saying to cancel and that i was mislead and they were engaging in fraudulent practices, and was told the same thing: no refunds but when you start your treatments you'll feel better. i spoke with their regional manager and she acted like i was an idiot for "not reading what was in front of me" when i couldn't because the rep was rushing me and SCROLLING THROUGH THE FORM HERSELF ON HER IPAD and lying about what it was i was signing, and she said they had a PAYMENT PLAN (not a loan). I explained this to the manager and she said there was nothing she could do and they don't cancel. I then told her to redirect me to HER boss and am still waiting for her boss to call me. I have also left messages at the corporate level. Yesterday I called the company that they opened a loan in my name under and explained the situation - that no services were rendered and I was mislead into signing for a loan and was not even shown their terms and conditions - and they escalated it into a claim, saying that if they did not do any services to me and I haven't paid anything towards their loan (it starts in a month), they will have 10 days to prove they treated me or the loan is void.

    I hope this helps. I hope to have an update on Wednesday.

    -1 Votes
  • Le
    Leesandra Oct 02, 2020

    I also want to join the class action lawsuit Is now October 2020 and they are doing the same thing scamming I’m so saddened by this with Everything that’s going on in the world with the pandemic and everything. The took a 1, 000 from me no treatments and no refund

    1 Votes
  • Do
    Donna Carol Oct 14, 2020

    I want to join the class action lawsuit. How can we organize this?

    0 Votes

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