The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Ideal ImageLies

J Review updated:

This is a message for all of those who have been lied by Ideal Image. I am seriously considering to file a lawsuit against Ideal Image and I am reaching out to anybody who is interested in joining a class action lawsuit to write and describe their case or situation. I will print all of your emails and take them with me to the lawyer next week. PLEASE make sure you file a complaint as well with the Better Business Bureau and the General Attorney Office. It is very important to take these both actions especially with the General Attorney Office to make sure they receive as many complaints as possible to encourage a lawsuit. Let's do something about the lies, the rip off, the sales pitch, the burns, the regrowth of hair, the price changes...If we don't do anything then they will stil rip off other women (or men) who are so desperately in need to find a solution for their hair growth. Thank you for reading.

Responses

  • Ni
    Nidang Nov 18, 2021

    Ideal image screwed me over! I am a healthcare professional and made the decision to refrain from treatments because they said they were going to extend contracts I had 9 treatments left they took my money and canceled my contract at the time of agreement!! Now I have to pay more and there is NO improvement in the hair areas!!!

    0 Votes
  • Ni
    Nidang Nov 18, 2021

    @Nidang I’m sorry I “refrained” from treatment due to COVID

    0 Votes
  • Se
    Seryis Mici Nov 12, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I purchased laser treatment by sections I still have one more section left. I pay off the loan and when I went to schedule my last section they said my contract expired. I’m like what contract I paid for a number of sections. I’m so upset because I was never aware of this. No one told me and everything was e sign on a ipad. They didn’t print out the

    0 Votes
  • Lu
    Lulu8517 Nov 06, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I have actually contacted a lawyer about them. They lied to me about everything. I thought online consult was with a Doctor. It’s not! Once I found out she lied about everything I looked into who she was. Just a sales consultant. In NYS you must have a medical license to diagnose AND treat. She did both. Diagnosed my medical condition, broken capillaries, and took my money for a treatment plan of photofacials. She can’t do either.

    This is why there are so many complaints about results. Sales consultants with no medical degree / or license taking money for treatment plans they have no experience giving.

    I’ve spoken to a lawyer about a class action lawsuit.

    0 Votes
  • Ad
    adamlindsey0719 Nov 10, 2021

    @Lulu8517 What did your lawyer say??? I’d love to join in!

    0 Votes
  • Bo
    Bob. S Nov 26, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Lulu8517 Any updates on a class action suit? You'd think the scheduling scam they are running and number of people impacted by it this should be something they can do. Please include me.

    0 Votes
  • Su
    suvi888 Oct 22, 2021
    This comment was posted by
    a verified customer
    Verified customer

    IDEAL IMAGE - REFUNDED COSTS OF MEMBERSHIP & BOTOX NOT USED - It OVER TWO MONTHS to get my money back, but it was literally A WEEK AFTER I put a complaint in to the Attorney General's office did they call me directly. I learned that if complaints are sent to the state Attorney General and Better Business Bureau, the legal person issues DocuSign for the refund in the same manner it was paid.

    My suggestion - for those with tangible issues, such as being lied to (not like something where your body may or may not respond to something as discussed) - contact your state's Attorney General office!!!

    0 Votes
  • Ni
    Nidang Nov 18, 2021

    @suvi888 I’m doing this today

    0 Votes
  • Su
    suvi888 Oct 12, 2021
    This comment was posted by
    a verified customer
    Verified customer

    Contact your STATE ATTORNEY GENERAL'S OFFICE, everybody! Just a reminder to file a consumer complaint against a location that requires licensed professionals. I cancelled my membership in August and it's OCTOBER and still nothing.

    0 Votes
  • Su
    suvi888 Oct 12, 2021
    This comment was posted by
    a verified customer
    Verified customer

    REMINDER, Everybody! :) CONTACT YOUR STATE ATTORNEY'S OFFICE!
    Please also reach out to me if you do a class action lawsuit. I tried to cancel my membership and they have not returned my funds for MONTHS. Cancelled in August, it's now October and still nothing.
    Thanks a lot.

    0 Votes
  • Me
    Melissa Chandler Oct 12, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @suvi888 I did not get any treatment for hair but I had a coolsculpting procedure done and was told that I would see results in 3-4 months but I ended up gaining more weight in the areas treated and when I went back wanting them to do it again they told me that "they typically recommend 2-3 treatments in one area to see results" which is NOT what I was told during the consult or any of my appointments. They would not comp an additional treatment and said I would need to purchase more. They are liars, and claim to be "very sorry you weren't happy with the service." This is the biggest scam I've seen in a while. Don’t waste your money!

    0 Votes
  • An
    Angela Pitkonen Oct 17, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Melissa Chandler The same thing happened to me. They are running a scam

    0 Votes
  • Tr
    Tracy-may Oct 20, 2021

    @Melissa Chandler I had the same experience. Is there a class action lawsuit against them?

    0 Votes
  • Ge
    Gevans355 Nov 27, 2021

    @Melissa Chandler I also had this happen to me with CoolSculpting. I had 3 cycles on my arms, and after almost a year they are BIGGER than they were before and I’m at a lower weight!!! They ripped me off for thousands!!

    0 Votes
  • Sv
    svetayev Sep 15, 2021

    I had a consultation through zoom. It went well till it came to document signing. It only let me sign one page at a time which I had to submit before I could look at the next page. I go to their location in Charlotte NC, they claim I have had 8 treatments but I haven't, I have all my appointments recorded. I only had 6 appointments. According to the contract it's 9 treatments every 6-8 weeks. I had waited over 3 months between appointments. I filed a complaint against them with BBB they denied my request for refund even though the results are not even close to being what they promised. Mathematically it's not possible for me to have had 8 appointments because twice I waited over 3 months for an appointment. They don't honor their contracts. They make you pay even if I'm not able to get the treatment you're paying for because of their schedule and no appointment availability. I paid $2, 385.00 with minimal results. Last time I went the nurse treated outside the area I get treated she left scars on my legs, not an area was was paying to get treated. I am very upset that I had paid so much for no results, rude customer service. I had to call 3 weeks straight every day some days I called 8 times and no one would answer the phone during business hours. The manager refused to talk to me. Now my contact expires on 10/9/21 and they are refusing to do treatments I have paid for in full!

    0 Votes
  • Lp
    Lpando Sep 16, 2021

    @svetayev Me too through zoom i emailed them and called them to cancel. I disputed my credit card charge and still they won't cancel me. I'm contacting the attorney General as well. I would join the lawsuit as well. Please contact me too [email protected]

    0 Votes
  • Sv
    svetayev Sep 15, 2021

    I would like to be a part of this. Am I still able to submit my story?

    0 Votes
  • Michele336 Sep 03, 2021

    What is the status of this complaint? I am filing a petition online and Press Release. [email protected]

    0 Votes
  • Ro
    Robinsnl Sep 03, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Michele336 I don't know if you were talking to me or not but, I filed a BBB complaint yesterday.

    0 Votes
  • Jl
    Jlh1989 Oct 21, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Michele336 How do I get involved? They have not been able to schedule my appointments that I’ve pre-paid for and have ghosted my emails.

    0 Votes
  • Ro
    Robinsnl Aug 21, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I would like to be a part of this as well, I had a high-pressure consultation with a woman name Brianna Smith( out of state rep) I did not know that she was not a medical professional. She pressured me into signing a contract with a lie she told me that I would not be charged until 30 days after my 9th treatment. I had asked her what if I don't need all 9 treatments what if I needed to stop after 6 or something like that? no answer, not only did she not answer the question she made it seem like I was asking an impossible question. I even told her about my condition with my armpits. I did not have a diagnosis or anything at the time, that would have prevented me from having laser hair removal but I did not want laser hair removal for my armpits. I even told her that I will make that a priority at another time. Brianna said that it would be more cost-effective if I went with laser hair removal for my face and for my armpits. And I told her again I was not concerned with my armpits. She drew up the cost for the laser hair removal for both armpits and face even though I did not want laser hair removal on my armpits. Being even pushier I told her that I did not want to do any line of credit because I've already done enough with my credit. She told me that it was not a line of credit and that I will be owing to the store. Well, here we are with an ally line of credit. That I did not want. Multiple times I have tried my best to exit out of the zoom chat in order for me to read the contract and she said. If you click on a link in an email that she sends they can follow your movements as you go through the contract. You can read it right here in front of me not allowing me to leave or to read the contract I felt very pressured by her and I do not appreciate this kind of business practice.

    I went to the appointment anyway since I had made the appointment with Brianna( out of state rep) I went into my appointment and I asked the same question to the front desk woman and she even said the same thing 30 days after my last treatment. I asked her if she could give me another quote. She acted as though she didn't know how to draw up a new quote for the same treatment. I mean she was not even trying, no surprise there. I showed the nurse practitioner who did the laser hair removal my armpits I showed her and told her my concerns in my issues she and Brianna both assured me that's with laser hair removal my condition would be improved greatly. After the hair removal, I developed even greater issues with my armpits I am currently seeing a dermatologist and at this time she cannot determine what the issue is but she does not feel I should continue at this time with laser hair removal. Now they are trying to make me continue with the treatments and pay for all 9 when I cannot continue.

    0 Votes
  • Sa
    Sara W. Sep 13, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Robinsnl Literally the same exact things happened to me!! I’m just so very sorry! I will be emailing you all my info too, I want in on this lawsuit. We will 100% be filing complaints asap. I’m currently in a battle with them for my $$!!!

    0 Votes
  • La
    LaurenG1984 Aug 16, 2021
    This comment was posted by
    a verified customer
    Verified customer

    Add me as well! I already filed a complaint with the BBB. Ideal Image suggested I “try” cool sculpting, then locked me into a contract by telling me I was signing the e-form to schedule the appointment . Turns out my doctor doesn’t think I even need it, so when I called to cancel the appointment, that’s when I found out about the contract. Now I’m paying for a service I’ve never even received nor will I be in the future! I never even originally wanted the cool sculpting, and thought I would be scheduling the appointment as a consult, not locking into receiving the service or a contract.

    0 Votes
  • La
    LaurenG1984 Aug 16, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @LaurenG1984 UPDATE: I just got a call from Ideal Image and they are refunding me after receiving my complaint from the BBB.

    0 Votes
  • Michele336 Aug 18, 2021

    @LaurenG1984 Please add me. [email protected]

    0 Votes
  • Mo
    Moni Cat Aug 11, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I wanna join the lawsuit with you. They gave corrupt business practices that make no sense. Complete rip off.

    0 Votes
  • Ma
    MandiLough4 Nov 13, 2021

    @Moni Cat I have BBL treatments to my face. Also botox and fillerers and lips dine. None of it worked it was like none reactive the BBL TREATMENTS LEFT MY SKIN PITTED AND EVEN MORE UNEVEN. IM Stuck paying 4 grandad. Did get nearly the treatments amount of treatments they said and to top it no results beside swelling for a day and my skin more damaged then when I started.

    0 Votes
  • Tm
    Tmells Aug 04, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I signed up for their services and attempted to cancel my membership a few days later. They never answered the phone, never called back or responded to voicemails. They have a no refund policy, but their contract also states that if no services are rendered within 30 days, they will provide a full refund for ANY REASON. Since I couldn’t get in touch with them, I did a chargeback with my bank. The bank gave me a temporary credit, but wound up reversing it due to Ideal Image sending them a copy of their no refund policy.
    So I submitted a copy of their policy highlighting the part where they give a full refund within 30 days for whatever reason. My bank STILL denied my claim stating that Ideal Image was able to submit compelling evidence that prohibits them from giving me my money back. And now I have to wait 10-30 days to see exactly what they sent to my bank. I feel like they lied and said services were rendered or something, and now I’m out of $2000.
    My bank told me I need to take it up with the bbb or small claims court. I’ve literally never been ripped off so bad.

    0 Votes
  • Al
    alexis12 Aug 09, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Tmells I just signed my contract today and I’m just now see all these bad reviews :( my first appointment is tomorrow. So if I don’t go? I can get my money back??

    0 Votes
  • Al
    alexis12 Aug 09, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Tmells Include me too please

    0 Votes
  • So
    Sonja Nelson Jul 26, 2021
    This comment was posted by
    a verified customer
    Verified customer

    Help!!! I am in the same situations. I wish I saw all this before I got trapped into a contract. I did not realize that it was non refundable before the procedure even started. I was told there was no down payment needed and I thought I was just getting approved for a loan and would pay monthly. Now I have 2600 dollars i have to pay when I haven't even received the treatment yet. I have bipolar disorder and major anxiety and the lady rushed me through the whole thing and in no way told me that I was signing away $2600. Why would she say theres no down payment needed then? I am so confused and sobbing right now.

    0 Votes
  • Sh
    Shu Yung Jun 26, 2021

    A total joke, a scratchy sales pitch. I had consultation through zoom call, given an estimate of total $2, 100 for cool sculpting. I asked about financing options but has not determined whether to take medical loan or pay cash for such a small amount, but I would like to know if I’m qualified for the loan or not, the rep quickly responded I don’t need to decide right away she can run my credit report and I can decide to pay in full or take the loan on my first appointment set for July 3rd. She ensnared me into signing the contract I thought it was loan application but not committed. Non refundable was never brought up in our conversation, a month later I got a call from Ally lending saying my payment is behind. I then called Ideal Image questioned them how I owed the money to Ally, I was only told that I agree to pay for it and it is non refundable, the appointment can’t not be cancelled. I then asked Ally how I owed them money since there is no service has been rendered the answer was the payment to secure a discount rate, what??? I don’t know what I’m getting into, but this sort business practice pattern need to be stopped. They are making money out of people’s credit, they know most of people scare of their credit get ruined would pay for whatever they asked even if you don’t have procedure done. Does any one know if Ideal Images should provide me a loan disclosure agreement or a contract with lender? I got non of those. If law suit being brought up count me in please.

    0 Votes
  • Ma
    Mary Blattau Clemmer Jul 02, 2021

    @Shu Yung I'm here to help you ! As we will help each other Yes and Yes they cannot keep any of your money ! By law both companies were suppose t mail your copy to you ! Everyone that can't pay and want to borrow money for procedures DON'T DO IT ! They both are partnered together ( read between my lines ) It does not do any good to say or call the lender period ! Ya no what a person /people can be found by social media ! Go to the real BBB not Ideal image BBB and attorney general file a complaint . You my dear have a good case period !!! Don't give up this is going to stop ! They cannot continue to do this .. We will not allow them too !

    0 Votes
  • Ta
    Taylor Adler Jul 30, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Mary Blattau Clemmer Hi I was talked into digitally initials some kind of statement stating that I was over 18, etc..
    After two days they took out $1, 100.00. I've never stepped into a clinic, cancelled all my appts.
    Multiple emails to docu sign, I am 63 only have android phone, I was ignored and treated very poorly because I never opened the docu sign because I know Ideal Image are rip off and did not want to sign...I was told I would need letter from medical to not have procedure to receive refund. My cardiologist wrote letter, my husband delivered thin person to clinic. I was approved for refund and forwarded via email to sign docusign...again I have not opened docusign because I think co is fraudulant...I was told their policy that they do not mail hard copy..I am writing to Dept of Consumer Protection my complaint...its been 4 months of pure agony dealing with Ideal Image..

    0 Votes
  • Ta
    Taylor Adler Jul 30, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Taylor Adler Is there a class action suit against Ideal Image in the works?

    0 Votes
  • Ma
    Marc2212 Jun 22, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I was told that I could change my services or reduce what I wanted when I had a vertical consultation. Just a week later I tried to call and speak with some one regarding reducing what I would have done. I never got a response back. I then decided I would just cancel everything. 3 months later I finally got a return call telling me there were no cancelations or refunds. I still have not had any services done. At this point I’m even afraid to after hearing the results that some have experienced. Still making payments as I don’t want to ruin my credit. Not sure what to do.

    0 Votes
  • Do
    Down with Ideal Image Jun 20, 2021

    Just this week I filed a submission to my general attorney about Ideal Image. My request is to terminate my contract and get refund for what is own to me. (Minus the fee of service that was already done.) Main reason is the horrible scheduling. I have been without a retouch 15 weeks out and about 4 month out for retouch on my legs. This company is horrible with their stories on availability and where I can schedule. I would like to help in anyway. Will keep you updated about my file with the general attorney.

    0 Votes
  • Ma
    Mary Blattau Clemmer Jul 02, 2021

    @Down with Ideal Image YES FIGHT ! I would charge them for even service's that were done ! For darn good reason's ! It's not your faught you cannot be seen ! Same with me and with people that don't no your rights a many many other's you do no why right ? need help .. They say you can find anyone on social media ! I bet ya can ! Congrats to you ! Mary B Clemmer

    0 Votes
  • Jl
    Jlh1989 Oct 21, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Down with Ideal Image Yes me too! I’m in the exact same situation.

    0 Votes
  • An
    Angie jo May 06, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I was told after I paid 1, 700 for laser I PL. I recieved one treatment i have lines in my arms that are permenant! I had to go to a real plastic surgeon in order to get what they did corrected! I teied 2 other times to get treatments to use the monies I hesitated to pay upfront but each time I went in, no one could see me over and over... after calling for 6 months I finally got a call to say of course we cannot refund you! I am so afraid to use them for botox or anything
    I so want to jump on the class action law suit! Tell me how please. I am a senior citizen and disabled.. they robbed me!!! I have stripes on my arms. DO NO DO IPL LASER!!!

    Comments

    0 Votes
  • Ti
    Tinyowl Apr 26, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I signed up for cool sculpting in January 2021 ($7000.) and was scheduled for March 20, 2021. In February I had an emergency appendectomy. (orthoscopic) I asked the surgeon about having the cool sculpting and she said to reschedule for April and it would be fine. I called Ideal Image (Plano, TX) and told them about the surgery and they rescheduled me for April 20, 2021. When I went to the 4/20/21 appointment I was taken to a small room and was told a medical person would be with me in a few minutes. After about 20 minutes a young women came in with an I-pad. A woman, on the I-Pad said she was a nurse practitioner and started asking questions. She said she had my application but just wanted to verify medical information. After a few questions I told her about the appendectomy and what my surgeon said. She immediately informed that their policy was a waiting period of six months after any surgery in the area of treatment. I said I dealt with a women named Basia in Ohio by facetime who took my payment and I wanted that payment refunded. She said I would have to talk with the people at the front of the facility I was at. I stepped out to the reception desk and told the two people at the desk about the I-Pod conversation and that I wanted my $7, 000.00 refunded. The two young women walked into a room across the hall and closed the door. After a few minutes they came out with a women named Kendra Walker who said she was the area manager. She said she had submitted my request and someone would call me within 72 hours. No-one has called.

    0 Votes
  • Ne
    Need Helping Hand Apr 26, 2021
    This comment was posted by
    a verified customer
    Verified customer

    Most definitely ideal image has lied to me from the start I lost over thousands dollars with this company. I was told that I could cancel and get a refund back and when I called the Raleigh office and told them that I was lied to from Monica they still would t refund my money it has been a long road trying to talk with different one there and getting nowhere. I
    This company is a scam dont give them your money I purchased a package deal. I was told by Monica that I could call the office in Raleigh after I got off the phone with her to set up and appointment for the following week she even have me their number to call in Raleigh NC when I called them I wasnt able to get and appointment until the end of June and its april now the company didnt waste anytime taking the 2 thousands dollars out of my account. I was upset about that as well as being lied to.

    0 Votes
  • Ni
    Nicole Br Apr 05, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I am Contacting an attorney to file a suit against them also. I’m having to have surgery and be put under for 3 hours to fix my cool sculpting from them. Their insurance did pay for the surgery but ideal image (separate to the insurance company) will not refund me. In fact the manager told me I should have negotiated better to get more money from the insurance department. Please contact me and I’m happy to join your lawsuit

    0 Votes
  • Michele336 Aug 18, 2021

    @Nicole Br Please add me. [email protected]

    0 Votes
  • Ja
    Jamie K OH Mar 10, 2021

    I would like to as well! Unfortunately, they have included this in their agreement because they know they are a scam!! an ny resolution of any Claim shall take place on an individual basis without resort to any form of collective, class or representative action (the “Class Action Waiver”). THE CLASS ACTION WAIVER PRECLUDES ANY PARTY FROM PARTICIPATING IN OR BEING REPRESENTED IN ANY CLASS OR REPRESENTATIVE ACTION REGARDING A CLAIM. Regardless of anything else in this provision, the validity and effect of the Class Action Waiver may be determined only by a court and not by an arbitrator. The Parties to the Agreement acknowledge that the Class Action Waiver is material and essential to the arbitration of any disputes between the Parties and is nonseverable from the agreement to arbitrate Claims. If the Class Action Waiver is limited, voided or found unenforceable, then the Parties’ agreement to arbitrate shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the Class Action Waiver. THE PARTIES ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED OR PURSUED IN ANY COURT ACTION.

    0 Votes
  • Ys
    Ysabel W Sep 24, 2021

    @Jamie K OH Don't get too hung up on the language used in the contract. It's designed to deter people from filing a class action suit, but courts often find it unenforceable. A contract can't prevent you from suing if you are owed damages.

    0 Votes
  • Ch
    Christopher Scott Henney Feb 19, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I don't understand why if all of us want to get a class action together we haven't done so already ???? I had melanoma and was told i can no longer get laser hair removal and they dont refund for services rendered.. I was lied to about getti, g a full refund among other things they should NOT be doing. I even have the lady on voice recording completely unsure of herself and policies and they still don't care told me I can't record someone w out their consent.. I told her I didn't consent to being lied to but I was... Chri[email protected] is where i can be reached..

    -1 Votes
  • Es
    Estrella411 Mar 01, 2021

    @Christopher Scott Henney Did anyone have their issue resolved? I noticed my paper work mentioned 30 day money back guarantee minus $20. Receptionist told me no refunds are given. I’ve been given the run around all day. I’d like to join a class action lawsuit as well. Services are overpriced. The sales rep said there was no contract. No loans, offered a payment plan. All lies.
    [email protected]

    0 Votes
  • Ch
    Christopher Scott Henney Mar 03, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Estrella411 Mine wasn't resolved and they only want to give me a refund for the portion of services not rendered.. Even going through the BBB was a joke. I put one in to the Attorney General after reading this sites responses etc. I'm waiting to hear from them. The only thing good that I got going through BBB was private emails from a corpirate high up the supposed highest level. I have a lengthy email trail. And my chart to prove what i claimed they do and don't do ..

    -1 Votes
  • Ca
    Caliy Mar 26, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Christopher Scott Henney Hi! Please include me! I've been charged for services that I never received. In fact fake loans were created under my account and the money was released to ideal image. Next thing I know, I'm being harassed for the amount and ideal image is avoiding my medical record request and itemized bill.
    [email protected]

    0 Votes
  • Ba
    Bandgedork Feb 17, 2021
    This comment was posted by
    a verified customer
    Verified customer

    Please include me!

    0 Votes
  • Ba
    Bandgedork Feb 17, 2021
    This comment was posted by
    a verified customer
    Verified customer

    ME! They lied to me as well!

    0 Votes
  • Ha
    Harleyquinn6667 Jan 17, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I want to be a part of the lawsuit. They voided my documents, because I told them the day of the contract I may be not in the area. I still got a bill from ally for not having anything done. Ideal image just keeps taking their money anyway. The sales lady who cannot possibly also be an expert at looking at bodies too told me I would not be charged if I get nothing done. I still have the email of the voided docs.

    0 Votes
  • Ka
    KathyY Jan 12, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I absolutely would like to be part of a class action. I have saved their copy and paste responses, deleted reviews and many emails they are just now ignoring. I am going to take my case to small claims and will be sending BBB a letter.

    0 Votes
  • Da
    Dashia Vibes Jan 08, 2021
    This comment was posted by
    a verified customer
    Verified customer

    I would like to also join i was conned and pressured into getting a contract where as a disabled women i told them i couldn't make choices with my mother in which they convinced me i could do it on my own never used the serviced but am still getting billed for it.

    0 Votes
  • Ca
    CarrieH3 boys Jan 02, 2021

    Ideal image burnt both of my legs from the top to the bottom. They said that one of their traveling doctors accidentally increased the machines intensity, leaving me marks that may NEVER HEAL! This happened on 12/5/2020

    Comments

    1 Votes
  • Me
    Meawisegirl Jun 06, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @CarrieH3 boys I have the same issue. They burnt me too. What did you end up doing ? Did they help you giving free medical skin care consultation ? I was given whitening bleach creams that causes me rashes. They don’t answer my calls anymore, the manager over here at Dayton location is the worst human both on earth. She is so manipulative and is blaming this on me. Please let me know what are you planning to do ? I plan to hire a lawyer for personal injury claim and for the refund but they don’t refund for services rendered.
    My daughter has had treatments and her hair has become more coarse now so that’s another care right there ! I paid $8500 for both of us. In her case they are asking for more money for sessions now even thought the contract was for unlimited time. They don’t consider the time that the center was closed and the appointments they moved there costed us like 6 months delay in a 16 months contract they say ! This company has the worst employees ever. Mean, rude, unsympathetic !!! Contact me on [protected] / [email protected]

    0 Votes
  • St
    Stella Zapped Dec 19, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I want to join in. They are doing the same. I want to cancel but they are not doing it. Due to pandemic with financial constraints and everything it is really difficult. How can we do this?

    0 Votes
  • Li
    Lisa9367 Mar 22, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Stella Zapped Same and then they are saying I have to pay for service rendered. I had one appointment and that’s all! How is that $800? And at that appointment she didn’t even do the whole area claiming that would have to wait for the appointment.

    0 Votes
  • As
    Ashleyyy Dec 18, 2020

    I would also like to join! Ideal Image takes advantage, misleads, and deceives their potential customers. I am so disappointed with my limited experience this far!

    0 Votes
  • Do
    Donna Carol Oct 14, 2020

    I want to join the class action lawsuit. How can we organize this?

    0 Votes
  • Le
    Leesandra Oct 02, 2020

    I also want to join the class action lawsuit Is now October 2020 and they are doing the same thing scamming I’m so saddened by this with Everything that’s going on in the world with the pandemic and everything. The took a 1, 000 from me no treatments and no refund

    1 Votes
  • Mi
    miktea Nov 09, 2019

    i went in for a free consult and received no procedures, no treatments, was not told I was signing for a loan (they said it was a payment plan and filled it out themselves..) and rushed through signing paper work I was told was "formalities" and "HIPPA' stuff to protect them if something bad happened to me during a procedure, etc.
    as soon as I left i realized i got scammed and had a panic attack. i got hit with a loan for 3, 100 on my credit. i called my rep saying i wanted no services, cancel, etc. and was not mentally prepared to deal with nay of this and to terminate everything and she said NOTHING could be cancelled and i had already paid (i hadn't. the loan didn't start for a month). every single day of the week i emailed or called saying to cancel and that i was mislead and they were engaging in fraudulent practices, and was told the same thing: no refunds but when you start your treatments you'll feel better. i spoke with their regional manager and she acted like i was an idiot for "not reading what was in front of me" when i couldn't because the rep was rushing me and SCROLLING THROUGH THE FORM HERSELF ON HER IPAD and lying about what it was i was signing, and she said they had a PAYMENT PLAN (not a loan). I explained this to the manager and she said there was nothing she could do and they don't cancel. I then told her to redirect me to HER boss and am still waiting for her boss to call me. I have also left messages at the corporate level. Yesterday I called the company that they opened a loan in my name under and explained the situation - that no services were rendered and I was mislead into signing for a loan and was not even shown their terms and conditions - and they escalated it into a claim, saying that if they did not do any services to me and I haven't paid anything towards their loan (it starts in a month), they will have 10 days to prove they treated me or the loan is void.

    I hope this helps. I hope to have an update on Wednesday.

    -1 Votes
  • Ch
    Christopher Scott Henney Feb 19, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @miktea Or the fact they have a CLICK. Link to their actual refund/return policy but everything else is normal..

    0 Votes
  • As
    ashley carron Oct 28, 2019

    Hello,

    I would like to join the group lawsuit as well. My husband went to ideal imaging in Houston, Texas and the results are sooo uncomfortable he is stressed, depressed, don't even want to have his shirt off around me because he feels so disgusted. He had a small daddy gut and thought this would be the answer but it turned into a disaster. He went for two sessions and then lost about 15 pounds.. after he lost the weight the frozen fat that they did the procedure on is literally hanging from his stomach like a old persons chin. He reached out to the company but they are giving him the run around. please contact me at [email protected]

    0 Votes
  • Ma
    Maqui Oct 17, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Hi everyone!! I am happy to see I'm not alone and that there are people that are ready to put on a fight.. In my particular case, we are two more that are happy to join the club ladies and gentlemen... My husband and I paid closed to $16, 000 between the two of us and they burned my husband in a way that left scars on his skin, we both experienced additional growth of hair in places that weren't an issue to begging with, hair was never reduced and they kept on pushing our appointments to outside the recommended time to remained in the cycle for treatmentto be effective. When we were there, they rushed through the appointment, usually calling a helper to go even faster because they had other patients waiting... not fair!!! We paid enough money for them to not even honor the time we deserved.. I don't get why they keep on getting more people if they don't even have enough people to provide services anyways. They are liars and they need to be stopped from deceiving others. I am 100% in to proceed with a chain on a legal matter against Ideal Image...

    1 Votes
  • Ke
    Kellie323 Jul 06, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I am so interested in filing a suit with ideal image. Its 7/6/19 and i did 2 treatments of cool sculpting was recommended 4 treatments but way too much money. Had 2 problem areas and even though i wanted 1 treatment on both they said they like to do 2 on one area getting better results and if i chose to want better results go with other another treatments. I followed all the requirements and it didn't work it actually made me rounder. They suggested i come in fir a consultation with someone else to see if they could treat the area and they said no!! They offered other treatments for what u paid already! Was NEVER told that the one area wasn't treatable and was NEVER told treating the one area would make the other area worse. I want all my money back!! Thats all! Please let me know what i need to do. [email protected]

    0 Votes
  • Ju
    JulieHere Dec 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Kellie323 I live in Fl and want to file. CoolSculpting done and I am actually bigger

    0 Votes
  • Pe
    persnickety justice Jul 01, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Count me in on the class action lawsuit. They are the biggest scam! How do they keep getting away with this?

    1 Votes
  • Ma
    Maqui Oct 17, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @persnickety justice Because people don't know how to fight them, but joining a large group seems like a pretty good start.

    0 Votes
  • Ke
    Keeona. Jun 12, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Started laser hair removal to bikini area. 2/26/18 is when the inconsistencies began to appear. Black course hair began growing back in a 4x4 patch in the upper right area. When addressed at the next visit it was addressed with a “double pass”. Four months after treatment ended 1/15/19, black course hair has grown in on the entire treatment area. I requested my contract in April and scheduled an appointment in May. Now its June and after back and forth they want me to pay $$80 per session which is called a lifetime treatment in the contract. So, if I need to get another nine treatments to FINISH the initial treatments is $790. I already paid $2500.00 for 9 treatments now they don’t care that the treatments were ineffective, and they want me to pay to fix it. They are claiming at my last treatment I had significant reduction and I took too long to voice my concerns. Anyone with pubic hair knows that hair doesn’t grow back over night, and if I had PERMANENT hair removal the hair shouldn’t be growing back even 3 months later.

    I would love to get involved with a class action im already filing with BBB will do what ever is necessary

    0 Votes
  • Zo
    Zoe5779 Jun 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I would be interested in a class action lawsuit against them. I tried their cool sculpting "procedure" that did absolutely nothing and they charged me over $7000 for one treatment which they said would cost $3500.
    I had collection agencies calling me 7 times a day and had to hire an attorney to get them to stop harassing me.
    I filed a complaint with them with the State attorney in Florida but that didn't do anything.
    Any help would be greatly appreciated.
    Thank you.

    0 Votes

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