CB Airlines and Air Travel IcelandAir

IcelandAir review: Denied boarding

Frederic367 of Sammamish, US

Sep 15, 2023 5:25 pm EDT

Featured review

This is a long and complicated story. Back in May, 2023, I booked two separate flights on Icelandair through Expedia. The first, which was to leave Seattle to Reykjavik on August 19, 2023, the second was from Reykjavik to Oslo the following day (August 20). Both flights were for business class seats. However, at Seattle, we were denied boarding because our passports were not in compliance (less than 3 months before expiration). While I understand that this is a governmental issue, Icelandair was fully aware of our passport information, since I had to enter it on their website. They could have simply told us well in advance that we needed new passports. As a result, not only could we not board the Seattle to Reykjavik flight, we obviously had to miss our Reykjavik to Oslo flight. Furthermore, when we arrived at the airport, before the passport issue was discovered, we were told that our Business Class seats for the Seattle to Reykjavik flight had been downgraded to Economy. Obviously the seats we paid for had been filled, even if not by us. I also strongly suspect that the business class seats on the Reyjkavik to Oslo flight were also sold, meaning that Icelandair wasn't out any money. When I complained to Icelandair, they said that I had to go through Expedia, since they booked the flight, but everytime I contacted Expedia they referred me back to Icelandair. To add insult to injury, when we applied for passports on an expedited basis (we were booked on a cruise leaving Norway on August 26th), I went ahead and booked two new flights on Icelandair. Including the return trip from Reykjavik to Seattle on September 11th, I spent over $7000 on airfare with Icelandair. Despite this fact, all that Icelandair offered me was to refund the airport taxes and fees for the Reykjavik to Oslo flight, but they said I had to go to Expedia to collect. When I contacted Expedia, they said it was a matter for Icelandair. It was a classic runaround.

Desired outcome: I am owed some sort of refund or credit for the flights missed. I should at least get a refund for the taxes and fees for the flights missed.

0 comments

Add a comment

IcelandAir - charged $75 fee for website error, hung up on 11

Resolved

IcelandAir - bad plus late service 3

Resolved

IcelandAir - delay and bad service

Resolved

IcelandAir - no reimbursement for a change fee due to death in the family

IcelandAir - cancellation fees 1

IcelandAir - Airline cancels flight but offers no refund

IcelandAir - Inconsiderate ground staff

IcelandAir - Lost baggage

IcelandAir - missing luggage

IcelandAir - Seating

View all IcelandAir reviews and complaints

IcelandAir Contacts

IcelandAir phone numbers

+354 505 0100

Click up if you have successfully reached IcelandAir by calling +354 505 0100 phone number 5 5 users reported that they have successfully reached IcelandAir by calling +354 505 0100 phone number Click down if you have unsuccessfully reached IcelandAir by calling +354 505 0100 phone number 17 17 users reported that they have UNsuccessfully reached IcelandAir by calling +354 505 0100 phone number

Iceland

+44 207 874 1000

Click up if you have successfully reached IcelandAir by calling +44 207 874 1000 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +44 207 874 1000 phone number Click down if you have unsuccessfully reached IcelandAir by calling +44 207 874 1000 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +44 207 874 1000 phone number

United Kingdom & Ireland

+1 (800) 223-5500

Click up if you have successfully reached IcelandAir by calling +1 (800) 223-5500 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +1 (800) 223-5500 phone number Click down if you have unsuccessfully reached IcelandAir by calling +1 (800) 223-5500 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +1 (800) 223-5500 phone number

United States & Canada

+32 80 076 029

Click up if you have successfully reached IcelandAir by calling +32 80 076 029 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +32 80 076 029 phone number Click down if you have unsuccessfully reached IcelandAir by calling +32 80 076 029 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +32 80 076 029 phone number

Belgium

+45 33 702 200

Click up if you have successfully reached IcelandAir by calling +45 33 702 200 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +45 33 702 200 phone number Click down if you have unsuccessfully reached IcelandAir by calling +45 33 702 200 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +45 33 702 200 phone number

Denmark

+358 975 998 200

Click up if you have successfully reached IcelandAir by calling +358 975 998 200 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +358 975 998 200 phone number Click down if you have unsuccessfully reached IcelandAir by calling +358 975 998 200 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +358 975 998 200 phone number

Finland

+33 144 516 051

Click up if you have successfully reached IcelandAir by calling +33 144 516 051 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +33 144 516 051 phone number Click down if you have unsuccessfully reached IcelandAir by calling +33 144 516 051 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +33 144 516 051 phone number

France

+49 69 299 978

Click up if you have successfully reached IcelandAir by calling +49 69 299 978 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +49 69 299 978 phone number Click down if you have unsuccessfully reached IcelandAir by calling +49 69 299 978 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +49 69 299 978 phone number

Germany

+31 205 213 955

Click up if you have successfully reached IcelandAir by calling +31 205 213 955 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +31 205 213 955 phone number Click down if you have unsuccessfully reached IcelandAir by calling +31 205 213 955 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +31 205 213 955 phone number

Netherlands

+47 22 034 050

Click up if you have successfully reached IcelandAir by calling +47 22 034 050 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +47 22 034 050 phone number Click down if you have unsuccessfully reached IcelandAir by calling +47 22 034 050 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +47 22 034 050 phone number

Norway

+46 86 909 800

Click up if you have successfully reached IcelandAir by calling +46 86 909 800 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +46 86 909 800 phone number Click down if you have unsuccessfully reached IcelandAir by calling +46 86 909 800 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +46 86 909 800 phone number

Sweden

More phone numbers

IcelandAir emails

sales@icelandair.is

100%
Confidence score: 100%

Support

IcelandAir address

Reykjavik Airport - 101, Reykjavik, Iceland

IcelandAir social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 09, 2025
View all IcelandAir contacts