ICE Rewards

JUST DON'T! I have never in all my days and all my travel experiences had such awful service. If you are just going on a short cheap cruise, perhaps, but even if you have to pay more for any cruise of any importance run to either the cruise line or a travel agent. As an ex travel professional, if I had treated clients this badly, I would not have had any future business. A 30 day cruise on Oceania has turned into a nightmare. By the way I found out today, they don't really represent Oceania... Nice to find out a month out. Also you do not have "an agent". You have whoever picks up the phone. With my background, I was able to do just about everything involved...good thing...any help I requested was met with..."we don't do that...not even a hotel booking. It is almost impossible to get an agent to call you back, therefore you better be up on all the things you need. Visas, shots, they don't have a clue. Asked about final documents and was told they came in an email..Oceania sends out a wonderful booklet, which is extremely important...good thing found out shots required. I think perhaps if you pay a few more grand to ICE, it might make a difference. Before I found out, I was old fashioned in expecting someone to care, I had gone through 4 agents...they just kept disappearing. I WILL NEVER BOOK ANTHING WITH THIS OUTFIT AGAIN...

This program is a joke! From the time share @ The Reef in Mexico, to the ICE Reward program. Don't do it. They just take your money on the onset, and you get no value. You call a customer service line, and they have limited availability, and they book everything piece meal. Pricing to go to Cancun Mexico would cost about $1700 just for the room! Not even including flight! The trip advisor reviews on the locations they recommend aren't great either. Usually a 3 star or 4 star if you are lucky! Cheaper to book online as one complete package. If I can help 1 person not waste their money, then that's good enough for me!