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Ed Napleton Automotive Group
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Ed Napleton Automotive Group Reviews 26

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Ed Napleton Automotive Group If you are looking for a vehicle, stay clear of Napleton *** of Fishers

If you are looking for a vehicle, stay clear of Napleton *** of Fishers. This place is NOTHING but a joke! They take your money and do not care about you after the sale! Take your business elsewhere! I have bought numerous vehicles in my lifetime. NEVER have I ran into a dealership that has FAILED in EVERY aspect in the car dealership business. *** the *** of all Napleton dealerships in Indiana claims he has no boss and when asked if he does, he gets butt sore and tells you to bring the car back! We purchased our brand new vehicle on April 7 and it has been the worst experience buying a car! *** the *** of this store had a sit down meeting with my husband and I on May 15 and made promises to make things right. Here we are today June 7 and none of those promises have been done. *** has claims he has been out of the office for quite sometime. Are emails sent to the *** store not forwarded to another manager while they are out? I sent an email on May 26 regarding one of the promises that were made and never received a response. Sent another email on June 4 informing him that we would like to return the vehicle. I texted *** the same day asking for a confirmation that he received said email. *** response was "I apologize for not having gotten back to you sooner. I've been out of the office for some time with an illness. I will see to checking the email you sent ***." On June 8, I texted *** again via text message stating we were out and about and could drop the car off to them. The response from *** was "I'm sorry I'm out of work with pneumonia. It was never my intention to ignore any of your requests. I will have one of my managers get in touch you. As I'm not permitted back to work until Monday. " Don't you think that should of been the response to my text on June 7th? Along with the email and texts I have sent, my husband has been waiting on a response from him (***) since May 20. Take your business elsewhere! *** was *** aware we wanted to bring back the vehicle the day before meeting with him in person on May 15th. We decided to give the dealership another chance and here we are nothing has been done! Bought the vehicle with a crack in the windshield (which was illegal to drive since it obstructed our view) and paid $1,895 to have a black out package added. *** (after a couple trips to the dealership, several text messages, and phone calls) on April 19th the car went in to have the windshield replaced and package added. 2 weeks we *** got our vehicle returned again, after numerous calls and texts. On May 5 we noticed the windshield they installed was defective AND they did not balance the tires after the black out package was put on the rims which caused the car to hobble out of control. We contacted service and was told they would call us back with an appointment. At the time of our meeting with *** neither of these issues were resolved. Here we are today, June 7, tires have been so called balanced (still wobbles on the highway) and still a defective windshield. We are in the process of returning our vehicle due this dealerships broken promises, lack of communication once the sale was completed, lack of professionalism, and down right incompetence. #1 *** service huh? Says who? This is not all the issues we are dealing with as I don't have time to write more. Don't waste your time folks. There are more bad than good reviews on all of their dealerships.

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K. Towne
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So dissatisfied and disappointed. The worst service and a total rip off. Have to wait for 2 weeks for your service appointment, Then they spend 2 days doing diagnostics and recommended repairs but issue with car is not resolved, but they are quick to charge you a lot of money. Spent over $4500 on the car in the last 4 months. The more money I spend the more issues I seem to have. Shady business.

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E. Krajcik
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I have written a letter to the leadership of Volkswagen Group in March 2022. As of the date of this letter, I had brought my car to Napleton's 6 times within a 7 month period. No one should have to bring a car in this many times. No one even goes to the doctor this many times unless they are terminal! I now have a car that is sitting in my driveway that is undrivable and I am still paying for it! I want some restitution from Volkswagen!

On January 18th, 2022 I brought my car back to Napleton's because the check engine light was on AGAIN as well as another warning light. This time they told me that it was the intake fuel pump, the timing chain kit and the fuel pump control module. The intake fuel pump was replaced in November . The fuel pump control module was not covered by my warranty so my cost for this repair was $679.26. Now I know why they have financing options, because Volkswagens are always in the repair shop! Even the courtesy drivers, that they have at Volkswagen, told me that they are a lot busier here than they were at other dealerships because those cars are so much more reliable!

After that repair, I had to bring it back 3 more times within 3 months. On May 9th, 2022, I was driving on a local busy road and the car started slowing down and then stopped. It would not turn over. I had it towed to another auto repair shop that specializes in Volkswagens. They found that the timing chain had skipped two teeth and caused the engine to seize. I have lost ALL FAITH IN NAPLETON'S AND THE LEVEL OF COMPETENCY IN THEIR SERVICE! Even the tech support at Volkswagen could not solve my problem. By the way, the warning light which is for Emission Control was invented by Volkswagen, yet they were not able to figure out why the warning light and the check engine light kept coming on!

MY ADVICE: DO NOT BUY A VOLKSWAGEN! DO NOT TAKE YOUR CAR TO NAPLETON'S BECAUSE AS YOU SEE BY THIS REVIEW, THEY CANNOT FIX THIS PROBLEM!

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L. Ortiz
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I purchased a brand new 2022 Kia on 10/22/22 and three days later on (10/25/22) the car started to have problems with power, I wrote it off as a driver mistake (touching a button or something). Suddenly, the car started to slow down as I was driving to work. On Saturday, 10/29/22, as I was driving with my 9-month-old grandson to the grocery store, I slowed down at a speed bump and, when I tried to accelerate, the car would not speed up and completely shut down. I parked the car, turned it off, restarted the vehicle, and continued on my way.

On 10/31/22, as I was reversing the car in my parking space, the car started to have all the warning lights turned on and alarms going off inside of the car. I parked the car, turned it off, and it would not turn back on. All the warning lights were on and beeping, indicating issues such as not being in park, inclined parking, engine light, oil light, and many more. I had the car picked up and taken to the dealership, and the car has been there since 10/31/22. To this day, no one knows what is wrong with the car, other than, according to the Service Tech, the car has a major electrical issue that Kia has to take care of.

At this point, I am a consumer who is very unhappy and dissatisfied with the lack of care and empathy in this matter. I am almost at my first payment, and I don't have the car that I purchased. Not only is this a major inconvenience for me, but also a major safety concern. A solution or retribution is not even an option at this point when the dealership ignores your calls or texts.

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A. Rempel
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Have two vehicles and have always taken them to Napleton's dealership for service. Our 2020 Sorento was purchased from Enterprise over two years ago. At 66k miles, the transmission failed and Napleton informed us it's out of warranty because the powertrain warranty for the second owner is reduced to 60k miles. Nevertheless, they retained the car for almost three weeks without any update on whether the manufacturer would be willing to cover the repair costs. We reached out to the manufacturer's Customer Relations, and they mentioned it was at Napleton's discretion to cover the repair expenses. Napleton, on the other hand, claimed it was the manufacturer's decision. As a result, we were given the runaround for three weeks, hoping for a positive resolution but were not offered a rental car or any updates. We are very disappointed that Napleton did not assist us in this situation. It was a very stressful experience, and we do not recommend Napleton's dealership as they do not stand behind their cars.

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Ed Napleton Automotive Group Avoid Napleton dealerships; my experience was negative and I felt pressured.

They don't understand, I won't go to a Napleton dealership, my experience was negative, and no one should feel pressured to buy something they don't need. How do they have an A+ rating on Complaintsboard.com? This was a waste of 5 hours today to go buy a car (used one). Over an hour drive there from home. We are looking to replace a vehicle that is no longer safe and heading to the junkyard. My wife and I are down to an Explorer or a Durango. Found a number of them that check all the boxes that we both like. Even with being a used 3 or 4-year-old car, we are looking at $30K and more. This is not an under $5K car that would be mainly used on short trips, this will be used for cross-country drives for work and fun. We did the research, and I already know a lot about most cars on the road. So I made an appointment to see the car, when I asked about what we are looking at as far as cost, I was informed by the salesperson that it's the price online but we can discuss that when we get there. When we get there, about 20 mins late due to road construction, the gentlemen behind the desk takes our info and passes us along to a young man that is going to help us, no problem. Asked about the salesperson and informed he is occupied and he will be unable to help. He gets the info for the car we are looking to see and goes to pull it up. After a few minutes, he returns and shows us the Durango, looks as advertised. When we got in to test drive we found the low fuel light on, the navigation system has the dealership in a lake (needs that checked), and it's dirty inside (dirt on the floor, cigarette ashes in the cup holders, smells of smoke), then we go inside to finalize what we are looking at for cost. The young man goes and tries to find someone to give him the cost of the car. When he finally gets back to us it's over $40K, it's $32.9K online ($35.4K out the door or should be). I informed him no deal, that was way more than I'm going to pay and I don't need all the extra stuff. He goes back and comes back with the sales manager to help me understand. Too late, he goes on to explain the Napleton idea and the services that they offer and the benefits of what they have for an extra $5K+, no deal. It's a used car with a remaining factory warranty still available for its powertrain and maybe a little on the whole (only has 25K miles, not sure when 3 years hits). He gives me information on the services (don't need them) and even mentions that they lost their manager and most of the sales team (think it may be a good idea not to let buyers know the sales team leader quit and took folks with him). He gave me a new price of $38K, I told him still no deal. Informed him again thank you, but no, I will find another car. My wife and I leave and get 3 calls from the dealer asking to come back and reducing the price. The last call is from a manager who informed me if I would come back I can have the car for $35.8K out the door (still $400 over). I thanked him and kept heading home. I will never go to, use, or recommend to anyone a Napleton Dealership. To understand who I am, I'm an expert in the safety compliance field. I build cars, bikes, and trucks for fun (including Jeeps, Fords, Toyotas, Eliminators, Harleys). I work on my vehicles and my friends'. I have worked on aircraft and farm equipment. I have done this for over 40 years. Don't tell me what I need to keep a car running. I have 3 vehicles in my driveway with over 280K miles, 2 are over 300. I'm just looking to replace one of the cars with a rusted-out frame (don't feel like doing the welding and frame support to make it safe for anyone to drive).

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I. Ziemann
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I guess I should have done my homework here before dealing with this business! My car does not have AM radio working and when they came to get it to see what was going on, I asked for the headliner to be cleaned ( it had some stains on it). My salesperson took it upon himself to clean it instead of having the detail people do it. He must have used a wire brush, as it look so much worse. In one place he almost scrubbed a hole in the liner. I have tried to call several times to talk to a manager and today to talk to financial to see when I could expect my title and *** answers the phone. Just rings and rings, the operators don't even pick back up. I have been ghosted by a car dealership. GO ANYWHWERE ELSE

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R. Dickinson
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I JUST WANTED TO POST THIS SO OTHERS WILL KNOW: I received a mailing from a local automotive service center that had some coupons on it. One was for an Oil Change for $39.95, one was for a Free Alignment Check, and one was for a Free Battery Test. I brought the three coupons in and gave them to the service writer. He wrote everything up and said it would be about an hour or an hour and 15 minutes. I was in the waiting room and a service representative came and told me that I needed to Replace Lower Ball Joint, Replace Brake Pads And Rotor, And Replace Link Stabilizer. I told her I needed to think about it. After thinking about it I decided I was going to tell her to make the repairs. I went to pick up the vehicle, and there was a bill for almost $200.00. I asked the service representative what that was all about. She said I could only use one coupon. The coupons say nothing about only being able to use one, and the original service writer accepted the coupons. She asked me if I wanted to do the recommended service work. I told her that in light of the scam she tried to pull, I did not trust her and I was going to get a second opinion. I left the dealership, started the vehicle and the Red Brake Indicator light came on. It was not on when I brought the vehicle in. When I got home I checked and found that the brake fluid was low. I added some brake fluid and the red brake light went off. I was told that when I brought the vehicle in for service they would check all the fluid levels. I also know that there was no problem with the fluid when I brought it in. I BELIEVE SOMEONE REMOVED SOME FLUID SO THE RED BRAKE LIGHT WOULD COME ON. I have taken the vehicle to two Independent Automotive Repair Shops. They Checked And Told Me That The Work The dealership Told Me Had To Be Done Was Not Necessary. I AM GLAD I WENT FOR A SECOND OPINION. IT LOOKS LIKE THE DEALERSHIP WAS TRYING TO SELL ME SOMETHING THAT WAS NOT NEEDED. I will file a complaint with The complaintsboard.com so that others will know.

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L. Gleason
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This place is the worst of the worst! We saw a car online, listed at 29K, i called and confirmed the price over the phone. We drove there looked at the car. The salesman gave us a paper that detailed that the actual price after what they called market adjustments and repairs was over 37k. The sales manager stated, the company has to put a price on a car as soon as they get a car, so that was just a made up price. They then offer an interest rate before pulling our credit, after an hour wait the finance guys says he would give us an interest rate of 10%, and after we declined and started to leave came out to say he could then give us a 7% interest rate, again before even doing a credit check. The sales manger made multiple jokes about women, and our president. We will never buy a vehicle from them.

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C. Hettinger
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The worst customer service I have ever experienced. Brought a vehicle for a sound problem, didn't fix it. Brought back in and was told they didn't know how to fix it and needed help from the manufacturer's support line. 4 weeks later not a peep from them despite dozens of calls and messages left. Finally got the service manager, he said he would make sure they took care of the problem and set up a day to bring it in. 2 days later, after bringing it in without communicating with me at all, I had to get a ride to the dealership to be told they didn't have the right parts in and nothing had been done. Don't go there for any reason, drive a little further and go to a different dealership if you need service; it's not worth the wasted time and frustration. 3 months later, I have zero resolution with my car's problem.

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Ed Napleton Automotive Group Hands down!

Hands down! *** is the best car buying experience you will ever have!Why? Great Cars Good Prices Professionalism Courtesy Honesty Friendliness Top Notch Service before *** after the sale. Read my full experience below its an impressive story:I have purchase over a dozen new & used cars including 3 out-of-state and 9 local purchases. I like purchasing nicer slightly used cars after someone else took the new car depreciation hit. *** is by far the finest car purchasing experience I have had! I was in *** looking to purchase a car for my daughter. I saw a Rav4 online at *** and called to inquire. The phone call was answered first time with a not a machine but a live person, no less the sales manager, ***. I asked if the car had any interior smoke smell. He said, *** check for you now and call you back in 10 mins. Ten minutes later my phone rings and *** tells me no smell except a new car smell. *** was well spoken, professional and honest. We spoke of car price and extra services for the car, and we were price agreed 15 mins later. Less than one hour later, I have an email with the typed-up purchase agreement. Impressive! He was nice enough to hold the car for a day when most dealers will never place any hold on a car. I called an independent inspector, ***, to inspect the car for the following day. When he didnt show up, I received a call at 4:45 PM on Friday from NapletonOffLease sales consultant ***. He introduced himself and said that *** asked him to assist me with anything I need with the inspection. I thanked him for letting me know and after multiple calls & emails to ***, I finally got the inspector to show up at 7 PM. At my request, *** called me on his phone at the end of the inspection and handed his phone to the *** inspector who verbally gave me his report so I could drive up to *** on Saturday to purchase the car.When we arrived in *** on Saturday, the *** car lot looked like a dream garage of the nicest luxury cars just a year or two old, but in perfect condition. As we walked inside NapletonOffLeases clean, modern building, I was greeted by several people with friendly hellos and smiles. My wife and I were offered some water and even snacks after our long drive. The car was all ready for us and was spotlessly clean inside and out. After a great test drive, we did the paperwork with *** and *** who made the process easy. Most dealers have bogus add-on fees that have no value but not Napleton. Any additional fee offered was a true product benefit for the car or a valued service after the sale which was clearly explained. Im fine with a true value-added products or services. 48 hours after the first phone call my new Rav 4 Limited Hybrid is back home in my garage in *** now thats service!Talk about service after the sale. I took my Rav4 title to the *** license office and their *** clerk told me the title was filled out incorrectly and could not be transferred. I contacted *** & *** who immediate contacted their title department. Napleton made no mistake at all. The Napleton title person took the extra step to call *** and waited 30 mins on hold to speak with the state and they agreed the title is correct. She called me back with a number for the local license department to call if there were any questions *** then transferred the title with no problem. *** has a team of professional sales consultants like ***, *** & *** who have worked together for many years at another dealership and came as a *** to *** to re-create a better car buying experience they succeeded. Even in ***, my next car purchase will start with a call to ***. Thanks guys!

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L. Osinski
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I was very disappointed at the dealer aweek ago . After I buy car. but management very good communication with customer and they listen detail everything and they very care customer service . They don't just dumping after done deal. Iam appreciate how management handled my complaint. Anything can happened but Anything can fixed more important . So now iam happy enough

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E. Cassin
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They sell cars that are easily stolen. If you own a *** before 2023 your car is at risk of being stolen

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S. Russel
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Purchased a used VW Passat on August 1st. It worked for exactly 3 days. Now hundreds of dollars and 2 months later, we are out 20K and have no car. We purchased a warranty and paid extra to have it "certified" but none of that helped.

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K. Hyatt
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The dealer promised us things just to get us in the store, and then reneged on the promises once we were there. As we negotiated the purchase, both the sales manager and the finance manager attempted to slip in a combined extra $14,000 in costs hoping we wouldn't notice. I feel so sorry for those who participate with this dealerhip unaware of how they're being taken for more money than they expected to pay.

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Ed Napleton Automotive Group MUST dealership is full of "managers" that lie

MUST dealership is full of "managers" that lie. On Sunday May 2nd we contacted the dealership regarding the posted price of the car in which we are told could be negotiated by the sales team. Once we started the negotiation process everything went left field after we were connected to the manager. He called and stated that the car had outstanding bills and we should be able to get for the listing price but at the same time insisting that we advise where we were located. Once he decided to call back, he stated that he could not lose out on $7000 dollars and increased the price. In addition to this he stated that it was easier to just sell to someone in town. After we made a formal complaint under the "Talk to the Manager" page on their website we were contacted on Monday May 3rd from a representative in which he was working the numbers. While we had preapproval from our bank, he insisted that we do financing through their dealership and we could have a better interest rate than our bank offered. We filled out the needed information and tried to get in contact we were given the run around all day. I finally was connected to the dealership in which a very nice young lady transferred me to the manager in which I left a voicemail, and we were immediately contacted back by the manager after he had cut his phone off or blocked us in which he stated that car was actually sold in auction this morning and that we actually never had a deal. We never actually had a deal only because they REFUSED to send us the buyers agreement until I agreed to run my credit. Then after they checked my credit and I do have an inquiry (which he claims I should not, but I clearly see it on my credit) the car was mysteriously sold at auction by the used car manager. Before they lie and state that I never spoke with them let's be clear you spoke with a representative and we have all call records and text to prove the conversations. So do not try it. I have also left a voice mail message with the manager on May 3rd and awaiting a response from him also. Below is a recap of the BS that has occurred just within two days: Sunday May 2nd Called initially and the internet salesperson wouldn't even let us discuss pricing. Had another individual call back and they were promptly allotted the opportunity to discuss purchase price and if there was room to discuss numbers. Once we were given over to the manager then we were given the run around over which the price was increased by 3,700 because they had a service from the Cadillac Dealership that they could not explain what was done and they could not lose out on $7000 dollars. (Still does not make sense)We left a complaint under the Talk to the Manager section on the dealership page. Monday May 3rd A representative from sales contacted us and stated we could have the car for the original price. We asked for a walk around video which was promised on Sunday but never received. There was a few back-and-forth calls between this time in which the representative insisted that we had to finance through their dealership because they could beat the interest rate that our bank provided. We completed the form for financing in which my credit was dinged. He stated he was working with finance and would call us back promptly. Then communication went silent. He blocked our numbers or cut his phone off. I contacted the dealership location and was transferred to the manager's voicemail and provided the finance manager's phone number. The finance manager advised that he could not discuss anything with me and that they would not accept payment from our bank because they only deal with in-house financing. He would not provide me any information stating that the manager would have to provide the information because he was not aware of what deal was made. At this point a representative from sales called us back stating that the car was sold in auction that morning. Which we still figure is a lie due to all other lies that have been told.

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M. Toy
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I am 74 years old and have bought /sold many cars. I had a "VIP appointment" to see a used car that i was interested in. This was the worst car-buying that I have ever had! Will never go back there.

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K. Fay
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I recently bought a car from this dealership. I agreed to pay the sticker price. When presented with papers, it was about *** $ more than the sticker price. I was told that included the extra packages, (that I didn't want) and the fact that this was a "rare" car. (Never did figure out that one) My husband and I agreed to split some of the difference. They said that was not good enough, so we left. About a mile down the read they called us and agreed to our price. We then were told it would take about 15 to 20 minutes to talk to the financial guy. It took 4 hours of waiting. Every time we inquired, we were told, Oh, just a little bit longer. I fully think this was orchestrated as a "punishment" for not going along with their price in the first place.

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C. Brakus
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I have been a customer of this location for over 11 years having purchased 2 from Napleton (and the one that purchased before it was the same location but a different owner). I had scheduled an appointment to drop off my 2018 Jeep Compass at 8:30am. They were going to run diagnostics based on my concerns and contact me back. After 11 hours there has been zero communication from the service center - to include what is wrong with my vehicle, what services are recommended (and getting my authorization for those services), and when my car will be ready for pick up. I placed 5 telephone calls and 1 email with zero response. I am now without a car, with kids that I have to get back and forth to school and I am a stage 4 cancer patient that cannot be without a vehicle for whatever undisclosed amount of time the dealership holds my vehicle hostage for. Based on the other customer reviews it appears this *** as a whole doesn't care about their customers anymore. Also, I think it is unfair that they reviews do not allow for other customers to see which specific dealerships and locations they have had issues with.

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T. Ruecker
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I purchased a car in 2020 from a salesman who no longer works there that did a bait and switch. I test drove a 2021 model, was sent home in a loaner until they had the paperwork finalized, and then later on was given a different Elantra SEL. I couldn't do anything about it because I was told they had already gotten rid of my 2019 model. The true issues began a month after that. Since I've purchased this vehicle it has had multiple issues from shutting off multiple times, Apple CarPlay not working, the sound in the speakers being faulty, and every time I take it back to be fixed, they try to sell me a new car. They kept my car at one point for over 30 days trying to fix the issue. I even went through the corporate office to have this car taken back because it is clearly a lemon (the girl working my case even agreed) and the dealership claimed to have fixed everything (which they in fact have not), which made me lose the case. Not true. There have been 4 recalls on this car that have NOTHING to do with the issues I mentioned above. The car is clearly a lemon and no one wants to fix the mistake. The manager always said if there is an issue or another recall, to text him right away to have it addressed. I did, twice. This review is only scratching the surface of other wild things that have occurred at this dealership from false promises, credit checks, license plate mix-ups, to the body shop they use for repairs, you name it. Lies, lies, and more lies. Stay away from here, and don't trust anything they tell you. And if they promise you something, GET IT IN WRITING SIGNED by a manager and not a salesman because they will claim it's not true.

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Ed Napleton Automotive Group ONE **** RATING IS BEING KIND!

ONE *** RATING IS BEING KIND!ABSOLUTELY *** car buying experience of my life! WHAT A ***!I drove almost 9 hours to purchase this car in *** from ***. When signing the final paperwork- *** couldn't get the price right on the car R get everything to balance out when I kept questioning his addition of the figures we arrived at vs his paperwork figures- I ended up having to purchase extra warranty because he told me he could not change the paperwork-and what a great deal I got on that warranty.They then proceeded to collect *** SALES TAX IN ***. Told them over and over I would pay it the next day when I went home-but *** INSISTED-said it was state law they had to collect it-which I still do not believe-so I gave them an additional $3,000.00 to transfer tags from my trade in and pay sales tax. Well-it took almost 5 months to get my car licensed and sales tax paid-(I bought it on JANUARY 5 and finally got correct paperwork the 4th week of APRIL-and I HAD *** AND TAG IT *** ALL! They did not even send my paperwork in to the *** until 6 WEEKS *** I PAID FOR ***! Then when I brought this fact up-it cost 25$ per month late fees-*** in the office tried to tell me the delay was due to my loan paperwork hadn't been approved or processed! Do you think they would let me pull out of that lot in a $50,000 car without loan approval? ***-the office staff was the most INEPT, ***, *** person I have EVER dealt with! She kept sending the paperwork to *** with different dates and figures on the sales receipt and the paperwork they had to provide to pay sales tax from. They sent it to the state all wrong first-the state sent it all back with a letter of all the things they had wrong and had to fix-They then sent it to me to go fix it-with the wrong figures and dates the second time! After I spent 3.5 hours in line at the license bureau, standing outside IN *** AND COLD- I had to call them AGAIN to tell *** the correct figures to put on what paperwork so I could pay sales tax! Now you would think a dealership out of state would AT *** LEAST be smart enough to call the other state to see what the procedure is and the cost is to achieve this task by mail. IT OK 5 months! AND ***Y OK 3 *** SEND *** AND PROPER PAPERWORK *** PAY TAXES AND *** MY ***. *** kept blaming *** for the delay-but if you do not put correct dates and figures on the paperwork-that is not due to covid-that is due to poor training, ineptitude, not caring, and plain laziness in not even verifying accuracy of these documents-especially after the 2nd and 3rd time!THIS PLACE IS A ***! *** ONE WANTED *** HELP-***Y PASSED *** BUCK-*** MANAGER *** WOULDN'T EVEN *** MY CALLS *** DISCUSS ***. He was seldom there when I asked for him-it took me calling *** 3 times before he finally answered my call. Then he would never take my call again. The only person in the whole place who even was polite and professional was the receptionist who answered the phone-I believe her name was ***. She listened to my complaint (*** up on me when I was upset after standing outside in the snow and cold 3.5 hours only to find she *** up the paperwork-AGAIN!)I would expect this from a shady fly by night car dealership-I guess the size of the dealership does not matter-shady is shady-unprofessional is unprofessional, and *** customer service is no customer service.This is what you can expect from this dealership. It would be different if I had had *** except the RECEPTIONIST who cared or would even talk to me or tried to fix this issue-unreturned phone calls and messages not tended to is what you can expect here. FINALLY the used car manager seen to my paperwork-after I told them what to do and which contract figures to use! ***-just ***!ONCE ***Y GET *** MONEY-***Y DO T ***E ABOUT *** CUSMERBUYER BEWARE!"

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Ed Napleton Automotive Group Please excuse this lengthy message, but it's about time these businesses are called out for their hypocrisy

Please excuse this lengthy message, but it's about time these businesses are called out for their hypocrisy. I purchased a 2020 Kia *** a year ago in October from Napleton *** located at ***. About a month or so ago, my sister and I were sitting in the drive-through of *** waiting to pick up my mothers prescription. While sitting there, my car started bouncing up and down and making strange noises. Finding this odd, I turned the car off and turned it on again. Once again the bouncing and noise started up. A few days later, the car began dragging as if it was going to stop. So, I called the dealership to schedule an appointment for them to look at the car. The earliest date they could give me was Wednesday, November 3rd, so I took it.Unfortunately, on Friday, October 22nd while heading home, the engine light appeared and the car started dragging again. This time it did stop and wouldnt start back up. After contacting roadside service, I was informed that the wait was 93 minutes before someone would arrive to tow my car to the dealership.I had to call my friend, *** to pick me up since passengers cant ride in the car due to COVID. A little more than an hour and a half later, the tow truck finally arrived. The following morning I received a call from the manager asking what was wrong with the car. So, I explained everything and he said he would check it out. A few hours later I received a call saying they couldnt find anything wrong with the car since the engine light wasnt showing. A few hours later I received another call saying they drove the car for 4 miles with no issues.The bottom line is I eventually had to get my car since they couldnt find anything wrong with it. Less than a week later it began dragging and pulling again. Fast forward to Friday, November 5th, and the engine light comes on again. Worried that I would be stranded, I drove the car straight home and parked it in the garage. However, I called to speak with a manager to let them know the same issue was happening again. The following morning I received a call from the site manager inquiring about my call. After explaining what happened, we decided that I would bring the car in on the afternoon of November 10th. However, on Sunday morning, November 7th, I was making a grocery run, and on my way back; not only did the engine light come on but the battery and oil light did as well. To prove that I wasnt making anything up, I grabbed my phone and took pictures to prove that I wasnt hallucinating. Fed up with the fact that theyd sold me a lemon, I went to the dealership the following morning (11/8) to get this issue cleared up once and for all. I was directed to the service manager, ***, who informed me that he had too many obligations to work on my car and had no idea when he could get to it. Needless to say, I walked out. After doing some research, I discovered the cheapest rate for a one-week car rental was at least $500, which is more than my monthly note. Considering neither the dealership nor my insurance company would reimburse me, theres no way I was going that route, especially when they still expect me to make a car payment, even when they know my situation.Then an all too accommodating salesman was too happy to offer me a trade. Once they realized that my car was *** dollars underwater, I was informed that I would have to pay upwards of 600 dollars per month for a new car because the *** dollars would be added to the sales price of a new car. Once he realized that wasnt going to happen, his accommodating attitude turned to one of annoyance and therefore wanted nothing more to do with me.Before leaving, I called Kias consumer line to let them know about my disappointment, frustration, and dismay at how Id been treated. Not to mention that Ive been a customer of that location since 2011 and have purchased 5count it, 5 cars from them. A Kia *** 3 Kia *** and now a Kia ***. To be cast aside like trash has proven that loyalty means nothing to these companies. Its a What have you done for me lately world for these businesses, and I refuse to let them get away with it. They sold me a lemon and I will not stop until a satisfactory resolution and termination of this relationship has met its end.Sincerely yours, Never again

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Ed Napleton Automotive Group On Jan 6 2021 I had been in contact with the dealership regarding stock #H1611A

On Jan 6 2021 I had been in contact with the dealership regarding stock #H1611A. I first reached out to confirm the vehicle was still on the lot and besides tax,title and license, what other fees were added to the price, in which I was told they add a 199.00 document fee and yes the vehicle was available. I scheduled a test drive for later in the day. I was dealing with Will, he got me set up for a test drive. I have driven several other of these vehicles and knew I liked them already it was just about finding the right one, which after the drive and seeing the vehicle, I knew I had found the right one. I already had/have a preapproval from a bank that I've used to purchase vehicles with before, which I let them know that prior to me arriving. I am an informed buyer and I let Will know that according to KBB they had the vehicle overpriced by about 600.00. I let him know that if they could get that price in the KBB suggested range we would be good to go. Doing the normal salesman thing he goes to see his "manager" comes back and tells me that KBB is not accurate, they do not know anything about buying and selling vehicles because they do not buy or sale vehicles. He brought me back this sheet from some other vehicle appraisal place (something I'd never heard of before) and told me they were actually below what they should be selling it for. Ok. Whatever, 600.00 isn't a deal breaker although now I feel that he is being kind of slimy. Now with this non KBB sheet he also brings me a sheet showing me my payment for 48 months with 20% down, which was about double the amount I am looking to pay, so I stated, well we already have our financing and this is the amount we are putting down. He again disappears, comes back and tells me that my #s that my chosen lender aren't accurate, they don't account for taxes, fees, etc, in which I had to again correct him and state yes they do, and I had to show him, again my letter with all of the information (mind you, I've used them before and I know what they pre approve has come back nearly on the dot each time I have used them). Again he disappears comes back and states that he just wanted me to know that he cant "certify" the vehicle because he isn't a Hyundai dealer (the Hyundai dealer is their sister lot next door, which is where he had to go get the car from when I arrived for my test drive). I said well the fact that it is listed as a CPO online is one of the main reasons I came to see it, so do I need to go next door? He replied yes and that he had to go tell his manager. HE comes back again and said ok we can head on over but I just want you to know before we get over there that the price listed doesn't include the certification. I said what? I said the car is advertised as CPO, there's a giant sticker on the car that says Hyundai certified and when I asked this morning what fees would be added to the vehicle I was told a 199.00 document fee. I said that seems like false advertising to me, in which he agreed. I said well if they have to lower the price, then to add the fee for the certification we are fine, but I was told the price ahead of time and if you wont honor that we will leave. So yet again he disappears and come back with a woman that is supposedly from next door at Napleton Hyundai, it was clear from the beginning she wasn't interested in selling us this vehicle as when she was walking up she stated that she "didn't want to waste our time, and that the fee must be charged". I again explained to her that the car is advertised as CPO, the sticker saying such is on the car with the price, and besides tax, title and license the 199.00 document fee was all that was to be added. She stated that I was given wrong information and she would take my concerns to her manager and asked if there was anything else should could help with. To which we replied, no thank you and we left. My husband is a sales manager for a Fortune 500 company and told me on the way home that if any of his sales associates treated this potential customers that way, they would need to look for another job because sales/customer service/satisfaction is clearly not the right job for them. The way that Will and this mystery woman from next door handled our potential business is why people dread going to car dealership. False advertising and just being slimy and honestly acting criminal, especially during a pandemic is beyond shameful. I will never again even look at a vehicle from any Napleton lot, anywhere.

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Ed Napleton Automotive Group I purchased a 2017 Chevy Malibu LT back on (February 10th) of this year

I purchased a 2017 Chevy Malibu LT back on (February 10th) of this year. The day after I have notice that they're was a thumping noise in the drivers rear tire. So I called the dealership and spoke with the salesmen and told him the problem I was having with my vehicle. He stated it was because the vehicle hasn't moved for sometime it should stop once I keep driving. I told him I don't know much about cars but I know a cars should never ever make this noise! He told me give it a few days and call back if it haven't stopped. So I did, I called back on the (14th of February) and at the time my salesman was not there and they did not know when he would be back. So I gave it about a week and called back and at this time the Corna Virus has surfaced in Illinois and things were starting to get rocky in the Care giver field which is were I work, so I couldn't bring my car in for three months. But I have called them to try and speak to someone in the service department. I was told by one of the advisers to bring my car in on (June 1) to be checked out. That day that I have arrived the advisor was a young guy and was also rude and lacked customer service skills! He Told me ("we can't help you, we do not work on chevy cars here") and then walked away from me like we were done talking. I see he was not the person that I need to speak with, So I spoke with the service manger. He told me that it is a Chevy vehicle and he is not sure of was causing the issue. He asked me if we can go on a ride to see if he can hear the thumping sound. We went on a ride and he heard the same thumping sound that I was describing to him and the other advisor. I realize you can barely hear the noise when two or more people are in the vehicle when driving. We arrived back at the dealership from our ride and he told me "(vehicles that are not Honda vehicles and are used get sent out for inspection and if their is something minor that need to be fixed on the vehicle the Dealership manger will get it sent out to get fixed and then bring it back to sell") Then he suggested that I take my vehicle to General Motors or Chevrolet to have them check it out. Because their was nothing that Ed Napleton Oak Lawn could do. So I have took my car to General Motors near my home and they told me they think is it the shocks. Next I took my car over to Chevrolet near my home and they wanted to charge me over $300 to even look at my car. So I took it back to my trusted mechanic and replaced the shocks like General Motors said and my mechanic looked at me and said ("we don't think its the shocks")I exhausted and asked them to just change them please, and that did not help the noise was still there . So the next day I called Ed Napleton Oak Lawn and told the Service Manager that I have done all that you told me and the problem is still here, and I demand that something will be done about this. He told me "( We just hired a new mechanic and he works on all vehicles he can look at your car for you! Bring it in on this day") which I did and they have kept me there for 6 hours before any has came out to tell me anything. Out comes the new mechanic and he told me ("i think it is the drivers rear suspension unit and we are going to order you a new one, we're are going to put the tire back on and you are all good to go, we will call you when it is in") . And just walked away like that. Days turned into weeks and I haven't received not one phone call with a signal update with information on the part that was ordered. So on one day I just got tired of waiting and I called the Dealership and was hung up on by the young advisor and then by his other coworker who seemed to not be having a good day. I have gave it a rest and then called back asking to speak to the someone else and the gentlemen that I spoke with told me "( I don't see anything order for you") and then gave me an attitude and hung up on me. Called back again and spoke with the Service manger and told that their was apart order for me, he just don't know when it will get to the dealership. So I have not choice but to wait. So in that time I took my car to Meineke and let them inspect the drivers rear tire and I was told there was nothing wrong with the Knuckle suspension unit. Ed Napleton Oak Lawn was going to have me pay for a part that I did not even need. What I would like to see happen? I would like to get my money back for my trade in and also get my money back spent on the shocks that I was told that I needed, and last be placed in a different vehicle at another dealership because Ed Napleton Oaklawn does not car about me as a customer!

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Ed Napleton Automotive Group This is the worst car buying experience I have EVER had

This is the worst car buying experience I have EVER had. It started off great, bought a vehicle on May 28th, sales person was great! Went to finance and signed papers, specifically told finance I did NOT want anything additional, no Gap, no GPS, no Extended Warranty, nothing... all good right... NOPE!I am home looking at my paperwork and I notice the finance person charged me an additional $129 for a GPS service warranty that I clearly said no too. I had to go back into Napleton and request my money back, with interest. The finance person on the down low paid me cash through Venmo and said it was late, must have been a mistake. NOOOOO, not a mistake, how about shady finance deals.Then on top of that, I drove the Jeep for a week or two and had some issues. Called and called and called, and I say that because no one ever answers the phones. Finally get in touch with someone and they tell me we will have your sales person reach out to you. Why would sales call me about the service issues I am currently having, but okay at least someone is going to call me right... So I get in touch with my salesperson on June 25th explain the issues and set up an appointment for June 29th. Well the issues kept happening and I did not feel safe driving the vehicle so I text the sales person this information and I called and called and called and the sales person talked to the manager and figured out a loaner for me to have till they would be able to look at the vehicle the next week when my appt. was scheduled for. When I got to the dealership to drop off my jeep, I was put in a loaner that had no gas and was dirty and the sales person said, "if you could put gas in it I will just venmo you". So I drive the loaner for a week or so with no calls, I text my sales person asking for an update since by appt. was the 29th and I was told they are doing diagnostics on it and that takes a long time. Okay I will go with that even though I clearly am not stupid. So I go up to Napleton on the 30th (next evening) because again, no one ever answers calls. I talk to the service advisor who tells me that it has not even been looked at, they are 4 weeks out. Now I am really aggravated, the sales person told me they were doing diagnostics but the advisor is now telling me they have not even looked at it. I left and the next morning I text the sales person and explain my frustration and that I can not do this any longer, this is a brand new vehicle I have had less then a month and I would like to just give it back. That's when the manager and the service advisor called me. They explained they would look at my car first thing the next day and call me with an update. The next day I did get a call from the service advisor explaining the stereo has a glitch and they will have to get me a new one ordered from Chrysler. There seems to be no other issues they could find and I could get my vehicle back while they were waiting on the stereo. So I went and got my jeep. A few weeks went by and every time I called I was unable to reach anyone so I stopped by Napleton one afternoon to ask about the stereo and was told that everything was on back order it would be a while. I called on the 2nd of August and reached someone who said service was not answering but I was able to leave a message for them, which I did.An employee called me back that same day but I missed her call and she left a message that the stereo is in (why am I just now finding this out) but they don't have loaners, however they will Uber me if I am okay with that but she needed me to call her back to set up arrangements. I called her back and left a message that same day asking for another return call and heard nothing back. Called again over the next few days unable to get in touch with anyone. Finally on the 9th of August I get a hold of the employee and explain I was calling her back regarding my stereo that is in. She wants to know if I have dropped the vehicle off? WHAT ? My answer was you called me and said you had no loaners you would have to talk to me about it and I have left messages for you and you have never called me back? Her answer "I was out at a funeral"... well guess what, not my problem, if you are out you should have a back up. After a week of no calls I do not accept that answer. She set up my appointment, was rude during the entire process and I ended the call not really sure if I have a loaner, how long this will take to get my vehicle fixed or anything else. I am beyond frustrated with this place, I will never buy anything from them EVER. It's horrible and they do nothing to even try to compensate for the mistakes they have clearly made through the process.

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Ed Napleton Automotive Group This is the WORST dealership

This is the WORST dealership. I turned in my lease in March 3 weeks before COVID started. I got regretfully got into another lease with a newer vehicle. The first issue I had is I received a bill a month later for the Kia I traded in so I called Kia Finance and asked what's going on. I was told Napleton of Fishers never grounded my vehicle meaning no one at that store inspected my lease return and notified Kia Finance. So, I called the dealership and and left a message with the receptionist about my issue and of course no one called me back. I called the next day and spoke to Marvin who said Harrison is the one who grounds the car and he will call me later that afternoon when he gets in.No call back again. I called later that afternoon at the time Marvin told me Harrison will be in and was told Harrison wasn't in yet. I called back again the next day and spoke to Matt who told me everything was taken care of. I asked Matt will I receive a bill for the vehicle since Kia Finance will send a final bill to me. Matt told me if I receive a bill to bring it in and he will take care of it. I just received my final bill in July and I owed $1500.00. I was shocked. I called Kia Finance Collection dept and asked why and was told by Howard that I still had 2 months worth of lease payments due and my excessive millage fee and a $400 trade in fee. I got the trade in fee removed because I am (was) a loyal Kia customer. I called the dealership on 7/24 the day I received my final bill and spoke to the receptionist and was told someone from finance will call me back. I called again when no one did and spoke to George who I found out later was nobody but a salesman and he told me he will call me back when he finds out what's going on. Of course he didn't. I called later that night leaving a message for George. On 7/24 I left 4 messages one being for the sales manager Mike ***t to call me so I can resolve this. Mike never called, no one did. Monday the 27th I decided to go in to the dealership and spoke with Christine the Finance Director ther, explained everything and the lack of phone calls being returned and she told me she will submit the request to pay off the remaining lease amount which was $700.00. I asked about the rest which was the excessive millage totaling about $315.00. I explained that in April Matt who still works at the dealership said if I have a bill to bring it in. I said here it is all $1500.00 of it. She said she first needs to contact the district manager for approval and said she or Matt will call me later that day or the next day, What do you know no one called me back. I spoke to Christine by phone (after leaving 2 messages with no call back) again on 7/29 and she told me that she realized the district manager wont be able to authorize that. What?!? but you told me he can. She said she was as we speak emailing the GM named Jody and he will be the only one to approve it and to tell him to approve the millage fee and to contact me to discuss it. What do you know again NO ONE called me. The GM Jody never called. I emailed Jody on Friday 7/31 and told him the situation and to call me. Never did. So today Monday 8/3 I have left 2 messages now for Christine whom I verified with the receptionist that she is working today and haven't heard anything. To make matters worse and more money I have had to pay. When I traded in my lease and got into my new lease, the salesman or finance never put on my contract that I traded n a vehicle. I went to Indiana BMV and I had to pay over $500.00 to get my tags since my other traded in lease wasn't on my contract and my tags for that vehicle were due in July I never received any credit from March to July. Incompetent to say the lease these salesmen are and shows they only care about the sale. These people are the worst. All they care about is the sale and NOT their customers. If you have any issues they will not call you back and I think they hope that I will go away which they have no idea that I will fight this. Christine did tell me that Matt has had an issue before telling customers if they receive a bill to bring it in and he will take care of it. The only way you actually talk to someone is if you walk into the dealership. This is difficult for me because they are on the other side of town I never go on. I will however keep trying to get the money they owe me for my bill. DO NOT GO TO NAPLETON KIA IN FISHERS INDIANA. They make false promises and lie to you in order to get your business. Take your hard earned money somewhere else. These people will rip you off! One final thing I just called the number on this site Napleton Group. I was told there is no corporate office to complain to LOL. I left a message with a Deanna at this Napleton Group lets see if she will call me back. I have no faith in that she will. I think Napleton in general is shady.

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Ed Napleton Automotive Group My husband inquired about a '20 Kia Telluride that had been leased in 2019 (white exterior/black interior) with roughly 8400 miles at the

My husband inquired about a '20 Kia Telluride that had been leased in 2019 (white exterior/black interior) with roughly 8400 miles at the Napleton Kia in Fishers, IN. He spoke to Klaryssa on the phone around 9AM. He called 12:30n CST and said we'd be there 3:30p EST. Klaryssa introduced us to Carlos. We took the vehicle for a drive without him. We immediately noticed yellow paint smeared on back passenger door and bumper (as if someone hit something). Radio, AC worked, but there were broken/missing pieces, dirty windows & interior, trash, pet fur, but more noticeably, the glove compartment had mens cologne, masks, fast food receipts stemming from 2/25 (it was 3/5), papers from a child's after school program, open bag of peanuts, basically what you would find if it was someones personal vehicle. The mileage was 1k miles over what their website said. We told Carlos and he brought out the GM (I forgot his name, but started with an R.) He said he was embarrassed and it was bad business. Showing his disgust, the GM started throwing F bombs and talking rudely about the employee who was taking the vehicle and using it for his own personal use. We were upset as they had ample time to clean and prepare the vehicle, but GM said he would offer us an AMAZING deal so we stayed. He assured us the paint could be buffed out. The vehicle went to detailing. Carlos wanted us in a private room to talk, but we declined. 45 min later, the vehicle was ready. The only difference was the glove compartment was cleaned and trash picked up. Other than that, the same. I asked Carlos about the '21 Telluride we saw on the lot when we arrived. Our attention drew to the MSRP which was the same as the '20. The wrapping was still on the head seats as well as other parts of the vehicle. I jokingly asked what the catch was. He said it was because its FWD, but we should buy the newer vehicle and there's no catch. He suggested a test drive. We did. Bluetooth/radio/AC/ everything looked great. Inside, Brian presented #'s for each vehicle. They were disgustingly off. They upped the '21 by $10k because it was a sought after vehicle and were hard to come by. We had heard of this but this wasn't told to us upfront only hours later when we were presented with papers. I told Brian to go back and give us the amazing deal the GM promised. He came back an hour later offering us a $700 check that we could take somewhere to fix the passenger door and bumper where the yellow damage was- we'd have to cover the rest. I laughed & told my husband we're being played and should leave. They asked to rework a few numbers, I agreed. When they came back, I noticed Brian had an airpod in his ear. I told them I wanted to talk to my husband privately. I observed Brian removing the airpod when they left. Hmm. Hour later, they said they would give us what we wanted for the '21 if we gave them a 5 star review. Nathaniel, finance. In walks Brian with his one airpod in and sits down. I thought it was odd as no salesman had ever sat-in during this process. I noticed the plan we wanted had half-synthetic oil checked off. He made a few calls and said you're right, we'll change it. Nathaniel asked us for the key to look under the hood. During this time, I so happen to look up the reviews of this place (shame on us for not looking earlier). I decided to talk about the reviews and how fees were being thrown in there unbeknownst to the customer. Nathaniel must have not heard me correctly and started to say "we would never do this. As you can see, other dealerships are throwing in fees." I cut him off and said, "No, those are reviews about YOUR dealership." He didn't reply. 30 min later, we take a break to look at the vehicle more. Nathaniel came to us and said "come tomorrow and finish the deal- the vehicle will be here all day." (He's saying this about a vehicle they upped the price $10k because it was hard to come by and "flying off the lot.") We said no. Nathaniel said "okay, let's go sign some papers." Nonchalantly, he asked us for the key again. That raised our eyebrow. He said he needed to check the shipping mode. My husband said the radio worked and we drove it. We go back into his office and in walks Nathaniel w/o Brian, sits down and tells us the shipping mode is ON at 79%. We can buy it, but cannot take it home because it's too late to inspect it. We lost it. It was 9:30pm and we wasted 3 hrs on a vehicle. Why we were able to test drive and discuss #'s about a vehicle for 3 hrs only to be told it wasn't fully inspected and cannot take home is beyond me. Make your own assumptions about this as we've made ours. We're glad we didn't buy from them, but wow, what a waste of time! Left 12PM and came home 12AM. Worth noting, we called the numbers on the business cards instead of the number they keep posting on every review to "discuss our experience." All claimed we had the wrong number/person.

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Ed Napleton Automotive Group Here is my all too common experience with the Lansing Napleton location

Here is my all too common experience with the Lansing Napleton location. Absolutely horrible customer service. I dropped my jeep off Thursday October 21 for service on my air bag suspension. Was told they'd call me the next day to let me know what is going on. I asked about a loaner, which they've always given me in the past, and they said they're low on cars and there's a long wait list for them. I left and received an automated message saying to contact this number with any concerns or questions and to ask for ***. The next day came and there was no call but figured it wasn't a problem since I was out of town till Sunday.I called Monday October 25th at 915 am and was told they'd call me back to let me know what was going on. I called back several hours later but the phone just rang and rang once I was transferred to service. I tried messaging the number they gave but received no response. At about 7 pm I went there and spoke to someone who said they had lost my keys. This was now the first time I was hearing about this after my car had been there for 5 days. She said she'd look for them the next morning and give me a call. I never received a call the next day so I tried contacting them. I received a call back saying *** would be contacting me in regards to the loaner. I waited but never received a phone call so I called around 430. The phone rang and rang and was forwarded to 3 different people who couldn't help. I texted the number but received no response. The next day I went in and spoke with someone. I asked for *** who was the person who had sent me the original text because as far as I knew he was the service technician I was supposed to be speaking with. The employee I spoke to pointed at someone and said that's ***. I went to speak with *** as he was passing me and asked if he's ***. He mumbled something, walked past me and threw his arms up in the air in front of the other employee. I went back to the first employee, who witnessed this, and I said, "well *** just threw his arms up and mumbled something, so now what?" He helped me for a bit and was able to get *** back. *** eventually helped me and was able to provide me with a loaner. He said they're waiting on the approval of the after market warranty company and would keep me informed. After a day or 2 I called back and spoke with *** who told me he's still waiting. I told him that I was going out of town November 2 through the 11th and if the car can be done before that it would be beneficial to us both. He said he can't make promises but would try. Nov 2nd came and nothing so I went on my trip. I tried to call a couple of times while on my trip because I remembered that my fob would work intermittently. Ive tried changing the battery and used different fobs but the problem persisted so I figured they could look at this too but was never able to get a hold of anyone. I didn't receive 1 phone call or text till November 10th saying that my car is ready and that tomorrow, the 11th, I would be responsible for paying for the loaner after that. I felt this was unacceptable and texted him that he knew I was going out of town and I still needed my fob serviced. He did not reply. I came back from out of town late the next day so I went in on November 12. I picked up my vehicle and paid $100 for the warranty and luckily they didn't charge me for the loaner. I live 10 min away and about half way I noticed that my air suspension was not inflating. The light indicated that it was trying to inflate but wasn't doing so. I also noticed that the vehicle was now riding crooked due to the one deflated airbag. I brought it back and spoke with ***. I asked if I could have my loaner back so I could drop my jeep back off. He said that it would be best to come back next week since it won't be looked at till Monday anyways and the after market company will only authorize 5 days for the loaner. I told him I work 16 hours on Monday and will bring it back Tuesday. I also asked if he'd have a car for me to take on Tuesday and *** stated that I would and he'd take one off the lot for me if he had to.I came back Tuesday Nov 16th and was informed by *** that there were still no vehicles even after being assured I'd get one. He tried talking to his manager and tried other tactics but was unable to locate a car to loan to me. He said that if I bring my Jeep back Thursday Nov *** the morning that someone would look at it and hopefully able to fix it that day. Foolishly I agreed. Today is now Thursday Nov 18 and I dropped it off at 615 am. It is now 645 pm and I have not heard from anyone. I called, asked for service and the phone rang for 4 and a half minutes. I called back twice and received voice-mail twice. Im writing this as the phone continues to ring and just got hung up on. Not sure what is going on over there but this must be a Napleton thing because I've never experienced this anywhere else. I've even heard numerous employees state how ill prepared they are there and how 10 out of 12 of the service technicians are planning on leaving in the coming months. None of this would ever have been an issue if they loaned me a vehicle like they promised. So now I'm trapped at work and forced to take an uber back home. Stay tuned for updates. "Second to none since ***" my a

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Ed Napleton Automotive Group Good evening,RE: Napleton Automotive Group

Good evening,RE: Napleton Automotive Group. I know they have their lies to combat this just like they have done with other customer complaints- But the facts are facts. Below is what I sent to the *** Exists in your state and I have searched and I havent seen where much has been reported about their predatory sales tactics in your paper. To advertise one price and then increase the price by over $5000 is more than an integrity issue.I am writing with the hopes that your journalist can highlight this crime. I know they may be a big sponsor for you but they are also preying on the innocent and disadvantage.I thought I was crazy but then I realize they have an amazing PR machine from their rapid response on Complaintsboard.com. The complaints are consistent for the few that even bother to complain. Napleton group response is fast and furious and as such has a psuedo good rating from Complaintsboard.com.This tells me that the Complaintsboard.com in itself is flawed rating the business as A+ while customers rate them 1.14/5 and that is only because there is not an option for 0!Web link - 227 reviews and mine should make 228.Napleton Automotive Group | *** | complaintsboard.com Profile (***)With that as the backdrop, I ma in the market for a car and found one on *** and it was also listed on *** The price had recently dropped and was competitive. I started calling the dealership to get a purchase agreement to take to my bank to get the loan and go get the car. I contacted the branch in *** several times and when I was not hung up on I was told twice I would have to come in for the sales agreement.I called and email the headquarters and a Man by the name of X- Sales *** called me back and talked for 10 minutes not stop, telling me a bout the napelton advantage and things they do to the car and that the car was $6000+ below car guru value because of all these things they added. He said there was a disclaimer/addendum on the website stating that the vehicles are more. After he unwind I said what is the cash price for the vehicle. He said it would be about $3000 more. I said ok please send me the cash price. He promised he would and also text so that I have his sell number. About 45 minutes later he texted.I will add the thread below for you to see. The vehicle with an internet Price of $33,878 was now $41,977.60. ( I cant add screen shots on Complaintsboard.com) I have asked for the addendum/disclaimer on the website explaining the above bit with no luck so far. I dont know the laws/rules in *** or wherever that govern car sales. But this is awful to allow this to continue. I have copied screen shots of the texting between the Sales *** and myself.Thanks in advance if you are able to allocate resources to investigate thisHere is the transcript of the text messages:***, this is X at Napleton's ***. I spoke to you earlier about the *** XC 60.I wanted to send you my cell phone *** X- thanks texting. I still havent found your addendum on your website so please tell me where that is and also I still dont have final price of the car.Mr X: Let me send you the final price nowME: And the addendum on your website that explains that too- Thanks againThat is what I see(*** shots of website with price and sent to him incase they decide to change the price)Mr X: Im with one manager, who works for the numbers hes working three deals. *** forgot about you just waiting for him to run the numbers for me what is your ***? I need to make sure what the company is and that its not *** county.ME: The company?Mr X: Does that mean that it's going to need company name what's the *** to the company if it is? ME: I thought you were the manager?MR X:Yes I am one of the managers, but I don't do the financing.ME: 46062Mr: XThank you so much (ME- Spell wrongMr X: Thank you so much (Me spell correctly)*** county, ***MR X: If the customer that put ***,000 deposit on the *** this morning so he could bring back the check from his credit union to see if it beats his approval here contracted w/ our finance institution for some reason falls through My used car director said we could sell it to you for a total of $41,977.60 OTD.ME: That is awesome and what is his name?ME: You - *** to finance manager to used car director. That is a nice chain MR X: Im sure after what he can let me sell the car for you to have the finance manager do the numbers is that strange?MR X: I have to see what the used car director will let me sell the vehicle to you and have the finance manager do the numbers is that strange?MR X: First text got butchered by spell check*MR X: Congratulations on the deal you found for less, let me know if it falls through or if the vehicle sells. I hope its the same year and mileage. I apologize for the delay with our internet departments call center & ours selling this morning. Have a good night ME.ME: Congrats on the deal? Your organization is a predator MR X: That hurts, Im sorry you feel that way. Its a first come first serve business and this customer was here at the store at 9am today working a deal for 8 hours. I would of loved to earn your business and make this right.MR X: Have a goodnight, if something falls through you will be the first to know If you want to be notified.ME: Still didnt get your addendum /disclaimer from your website and feel free to send me your email address and I will be happy to copy you on my email"

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Ed Napleton Automotive Group Complaints 13

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Ed Napleton Automotive Group My Elantra 2017 has been at Napletons Auto Park of Urbana since January 14th, 2022 due to engine issues

My Elantra 2017 has been at Napletons Auto Park of Urbana since January 14th 2022 for a broken timing chain and damaged cylinders. The service representative I've been working with has been my point of contact. On January 18th, I was informed of the diagnosis. I provided details on the extended warranty and was told they would seek pre-approval before commencing repairs. By February 1st, the service rep reported difficulty contacting the warranty company, having been on hold often and left messages without a response. On March 10th, the rep revealed that the warranty company claimed I had no active contract on my vehicle. I reached out to the dealership where I bought the car, Courtesy Motors. Their service rep coordinated with Napletons to help with pre-approval and even initiated a claim, supplying Napletons with the claim number. Despite these efforts, communication with the warranty provider remained elusive. By May 10th, I considered towing the car to Courtesy Motors, but was advised that Napletons had the necessary specialized tools for the repair. Courtesy Motors decided to contact the warranty company themselves and arrange for Napletons to handle the work, needing only a repair estimate from them. On July 13th, I spoke with the service department's manager, who acknowledged multiple discussions with the rep about my car. An earlier attempt to send the estimate to Courtesy Motors had failed due to a technical glitch, resulting in data loss. Since August 11th, 2022, I've been awaiting the reissued estimate that was supposedly completed to be sent via email.

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J. Eichmann
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I drive a 2017 Elantra. My paint started peeling after I purchased the car brand new from the dealer. I contacted the dealer multiple times. Starting in the summer, every time I reached out, the service people stated that I could not bring it in because they do not have a body shop. I called the corporate office and was told that I would need to have the dealer inspect my vehicle, see the issues, and submit a claim, as they could not do anything directly. Eventually, I called the dealer and requested to speak with a Manager or a Sales Manager. He informed me that the manufacturer should look at my vehicle and submit the claim. I took the car in around January. They stated that they would split the cost of the repair bill between me and the dealership. This happened on 01/11/2023. Since then, I have not been given any information on the claim, including the cost. I have tried numerous times to call the dealership, but no one is returning my calls. I have tried their direct line and the automated system. I have left multiple messages with the manufacturer, and they have not returned any of my phone calls. I would like information on whether the claim was submitted correctly and believe they should be responsible for the total repairs. I would like someone to contact me with detailed information.

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T. Hettinger
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Very disappointed with my experience here. My wife and I purchased 2 separate vehicles on a lease. The dealer did not disclose the 37% rent charge that was added, along with inflating the price of both vehicles by over $3,000 above agreed price on each vehicle. The finance department advised me the cost of the vehicle would be sticker price and what the payment would be as a result. They did not present a price break down prior to requiring signatures, which took place after being at the dealer for over 7 hours. Even the figures that are presented on the contract that was provided well after signatures were signed is thousands of dollars inflated. ZERO CONSISTENCY.Over both vehicles if I choose to continue with them, I will be over paying by well over $20,000 than I should be.I would NEVER recommend this dealer to anyone and if you do choose to purchase a vehicle demand a price break down prior to signing or agreeing to anything!

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D. Treutel
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I did not receive the mechanical key I should have been given when purchasing a new vehicle from Napleton on December 13, 2022. We have texted and called multiple times requesting the key and have received nothing but lies and indifference regarding the key. We were assured twice that the key was mailed yet two weeks later no key has been received. Very disappointing response to something that was the dealerships fault. We simply want a new key and the false promises to stop.

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D. Kutch
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After receiving confirmation on a pre-qualified offer from a lender to purchase a used vehicle from this dealership, I visited their location to confirm the vehicle's availability and to go through the process of financing it. Upon arrival and after waiting to be assisted and going through the sales process, I specifically requested that they submit their application directly to the lender that had already set the terms I needed. After a considerable wait, they returned and falsely claimed that the lender had made a mistake and were only willing to offer different terms for the vehicle. I did not agree to these new terms and left the dealership. When I contacted the lender to confirm if Napleton Volkswagen had submitted their application, they informed me that they had not received any information from the dealership. This meant that the dealership had submitted my application to one of their own lenders, causing a hard inquiry on my credit score, and had refused to submit the application to the lender I had pre-qualified with. They were dishonest and refused to do business with me through a lender that was willing to finance me, likely in an attempt to secure a deal for one of their partners or for their own benefit, all the while causing an unwarranted hard credit inquiry under my name without any intention of completing a transaction with me.

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Ed Napleton Automotive Group We began working with Napleton dealership in fall 2021

We began working with Napleton dealership in fall 2021. On February 7, 2022, we placed a $1000 deposit on a vehicle and were told it would take 2-3 months and they would contact us when it was in. In early June, we saw our vehicle for sale on their website, so we contacted them and were informed we could come in the following week to pick it up. On June 8, 2022, we completed our transaction, but not without the dealership attempting to manipulate the transaction. We made it clear that our top priority was the lowest interest rate, and we'd put more money down if needed to achieve it, as they advertised a certain percentage. We repeatedly asked about our interest rate and were told we could discuss it in finance. In finance, we found they had finalized paperwork with a higher interest rate. I stated we'd walk away from the deal at that rate, which led to the finance manager asking if we could put more money down. We put another $1,000 down and secured the advertised rate. They said titling paperwork would take a certain number of days. After 3 weeks with no paperwork, we contacted them and were told of delays. By early August, we contacted them again and finally got our title, which they had not informed us was ready. When we went to license our vehicle, we were charged a $50 late fee. I contacted the manager on August 11, 2022, and was promised a refund by the sales manager. After 3 weeks and no refund, I contacted them again and was told a check was being cut immediately and asked if I wanted it mailed or to pick it up. I chose mail. By October 30, 2022, after not receiving the check, I contacted Napleton again, and as of November 14, 2022, there has been no contact from Napleton.

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S. Homenick
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I purchased a vehicle from Napleton's dealership. I was informed that having LoJack installed in my car would reduce my insurance premiums. However, it became apparent that insurance companies in my area do not acknowledge LoJack as a valid reason for a discount. I feel deceived, as this misinformation led me to unnecessarily spend an additional $500 based on the promise of lower insurance costs.

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R. Homenick
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Purchased a used vehicle, a 2015 Dodge Ram, stock number FWHO3189, from Napleton Automotive of Fishers on August 5, 2022. The vehicle had a TPMS (tire pressure monitoring system) light on, as well as a check engine light. I was assured that both issues would be resolved. I returned for service on August 18, 2022, and was assisted by a service representative. I was informed that parts were on back order due to supply chain issues and that it would be several days before the parts arrived.

On January 26, 2023, I called to inquire about the parts and spoke with the service manager. I was informed that the previous service representative was no longer employed there and that the parts had never been ordered. The service manager promised to investigate and call me back shortly. However, I did not receive a call on January 26. I left voicemails on January 27, February 1, and February 6, but I did not receive any return calls.

I have attached a copy of the original service order from August 18, which amounted to $1286.47 for the work to be done. This work order was signed by the General Manager of Napleton Automotive, with a written agreement stating 'WILL REPAIR CHECK ENGINE LIGHT + TPMS LIGHT.'

I am requesting a cash or check refund in the amount of $1286.47 so that I may take my vehicle to another service provider as was agreed upon in writing by Napleton Automotive.

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D. Ritchie
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And the maintenance department has had my car for over a month. It was dropped off January 5 and it is now February 8. My car was there for almost 2 weeks before they even looked at it. I called several times and then finally was told that my battery needed replaced so I asked them to replace my battery and they said they would and that they would get back with me. Three days later they got back with me and told me That I had electrical issues and that they were going to check it out and let me know what was wrong with it I called back again because I had not heard anything and they told me that the equipment that they used to try to find out what was wrong with my car had melted so I responded and asked them if they hooked it up incorrectly because from my experience machines, dont just melt for no reason he assured me that his technician did everything correctly and that they were waiting on the part. It is now February 8. I still have not heard a single word, and they still have my car. I asked for a loaner vehicle and I was told they didnt have any available and if they did I would have to pay over $40 a day!

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M. Runolfsdottir
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I have tried to contact the service department for 4 days for service on a new tire as covered by my warranty and told the service department was unable to answer my call and they would call back, but they never did. I had to pay out of pocket to get my tire fixed at a tire shop instead because of this. I have tried calling them about a separate issue (upcoming service appointment that was automatically scheduled for me after purchase of a new vehicle) and was told I would be called back and, again, no call back.

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Ed Napleton Automotive Group We bought a certified pre-owned Acura MDX at Ed's dealership on October 29, 2022

We bought a certified pre-owned Acura MDX at Ed's dealership on October 29, 2022. We also paid for an extended warranty. We received our AcuraCare card and information packet in the first week of December 2022. On December 14, 2022, we contacted AcuraCare customer service to clarify our warranty coverages and discovered that our MDX was registered under a different name and address. We reached out to the finance staff at Ed's dealership, and they assured us they would resolve the issue. By the end of the day, they emailed us an Application for Coverage, indicating that they had registered our contract but it would take about 10 days to be processed in the system. I have been in touch with AcuraCare to check if the process has been completed. As of January 19, 2023, our car still had no warranty coverage according to AcuraCare's records. AcuraCare even reached out to the dealership via email on December 19, 2022, to assist with the process, but they have not received a response. I have called, emailed, and texted the dealership multiple times in December and January. AcuraCare has advised me to contact the general manager directly, but that has proven difficult as we are a 4-hour drive from the dealership. We are seeking some consideration and questioning the lengthy and complex process of registering a vehicle warranty with AcuraCare. Having a warranty, whether certified or extended, is supposed to provide peace of mind, but we have had none since discovering we have no coverage. What if we were to have an accident? Must that happen before we receive what we have paid for? I do not want to think about how we were misinformed about the warranty coverage during the sale. We also learned about a 60-day cancellation policy for the extended warranty. We are not trying to receive anything we haven't paid for. This situation is becoming excessively time-consuming and frustrating. We are simply asking for the peace of mind that comes with the well-known AcuraCare plan and the protection that was promised to us. We request the actual AcuraCare coverage we paid for.

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M. Beier
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I brought my car in because I had trouble getting it to start. My regular mechanic said it was electrical, and said the dealer should be able to pinpoint it quickly. I had an appointment for Tuesday 1/17 at 9:30am. They didn't even start looking at it until Thursday. They told me they couldn't replicate the problem, but it was likely the fuel pump, and recommended it replaced. I asked if they were sure it was the fuel pump and not electrical, they said absolutely, so I okayed the $1837 repair.

They told me to come pick it up, and literally as soon as I got it home, it wouldn't start again. I made another appointment, dropped it off on Tuesday 1/24. I showed the service person a video and sent it to them via email of the problem. They didn't look at it until Thursday, and said they couldn't replicate the problem.

I asked them then if they'd buy it. They transferred me to a salesperson, who said when they plugged it in, so many problems showed up that it would be too expensive to repair and sell, so the best they could do was offer me $1,000 and sell it at auction. At that point, the red flags were just waving around, so I said I would just pick the vehicle up. I drove it right to another shop for another mechanic to work on it. I emailed the dealer explaining the above and asking for a refund. The service manager called me back and said I needed to bring it in for a third time. When I said I was uncomfortable because of the many reasons listed above, he said there was nothing he could do for me reimbursement wise since there's no proof of a problem.

I did not expect full reimbursement; even though the problem wasn't fixed, I understand the dealership had to purchase parts for the work completed, so I only expected a refund of the labor and diagnostic costs.

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A. Schroeder
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I had an appointment on Dec 28, 2022, for an oil change on my vehicle. I brought with me a coupon for the oil change for $89.99 and planned to use a credit I had with this dealership for $150, which they had charged me on a prior visit for a procedure they had no authorization to perform, nor was it warranted since the reason my vehicle had to go back was that they had installed a defective battery a month earlier. They refused to credit my credit card for the charge, and I agreed to a credit on my account to use towards future service appointments. When I picked up my vehicle, they told me I only had $16.32 left of my $150 credit. They proceeded to tell me that their computer system would not allow them to use a coupon on an internal credit, so they charged me the full price for an oil change of $134. I asked to speak with someone else, and they sent out an employee who claimed to be a manager. I was very angry and told her I wanted the remaining credit on my account, and she told me they could not do that. I was even more angry and told her that if she wouldn't give me my money back, I would agree to purchase three windshield wipers, and we would call it even. She agreed and had the service advisor that had checked us in order them while we stood there. She said they would take a few days, and she would call when they were in. She gave me her direct number and told me to call if I didn't hear from her. I have called her and left messages at least 10 times, and she has never called me back. I no longer need wipers since it has been over a month, and I had to purchase them from an auto discount store. This dealership has stolen $60 of my money. I will never go back to this dealership, so I want the $60 refunded. They had the opportunity to make it right but obviously only told me that to get me to leave the dealership. I will upload a copy of my oil change invoice that shows the credit and where they acknowledge that they did not apply the coupon.

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R. Gerlach
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On November 29, 2022, I took my 2018 KIA in for an oil change, which took over two hours. When they returned my car to me, there were some scratches on the lower driver's door. I brought this to the attention of the service advisor, who reviewed the video they had taken when I arrived. He admitted that the scratches were not there when they received the vehicle and that they would have it taken care of. The service advisor stated that since they did not have a body shop on-site, they would set up an appointment and notify me. However, I have never received a call from the service advisor nor the service manager.

I had dropped by the dealership four times, speaking with both the service advisor and the service manager. Both stated that weather permitting, they would contact me to set an appointment. Despite calling, leaving voice messages, and texting the service advisor, I received no response. I would like the scratches taken care of by a body shop and compensation for my time, inconvenience, and stress this has caused me.

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P. Lynch
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On December 13, 2022, I acquired a 2020 Jeep Grand Cherokee, complete with a comprehensive warranty. Shortly thereafter, on January 15, 2023, the Jeep unexpectedly shut off during operation and would not restart. I promptly contacted roadside assistance and arranged for the vehicle to be towed to the closest Jeep dealership. At the time of the warranty purchase, I was informed that the coverage would commence after 30 days. However, upon the Jeep being serviced at the dealership, I received a call informing me that the warranty would actually become effective after 60 days. Consequently, I reached out to the warranty provider and was advised to bring the vehicle to their location for repairs. My Jeep has now been at the dealership for nearly a month, and I've encountered numerous setbacks, such as incorrect parts being delivered. During this period, I have been without a vehicle and, despite assurances of a rental car being available, each time I attempt to collect it, I find it has been allocated to another customer. I am uncertain about the appropriate course of action to take moving forward.

Is Ed Napleton Automotive Group Legit?

Ed Napleton Automotive Group earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Ed Napleton Automotive Group stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Ed Napleton Automotive Group's reputation as a trustworthy leader in their field. Customers can rely on Ed Napleton Automotive Group's services, assured they're dealing with a highly reputable and fully legitimate company.

Ed Napleton Automotive Group resolved 100% of 13 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Ed Napleton Automotive Group has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Ed Napleton Automotive Group has claimed the domain name for ednapleton.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Ednapleton.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ednapleton.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Ed Napleton Automotive Group.

However ComplaintsBoard has detected that:

  • Ed Napleton Automotive Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Ed Napleton Automotive Group has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Ed Napleton Automotive Group I dropped off my vehicle on Tuesday, November 22 so that they can check my vehicle because the transmission was skipping

I dropped off my vehicle on Tuesday, November 22 so that they can check my vehicle because the transmission was skipping. On Friday, November 25th, I reached out to the Service Advisor, *** to get an update and he informed me that the part has been ordered. On Monday, November 28th, I followed up with *** and he informed me that it would be a few days for the partner to arrive. After several times of reaching out, I finally received and update from *** on December 5th informing me the part for my vehicle would arrive Dec. 19th. On December 19th, when I reached out to the ***, he informed me that the new date for the part to arrive will be December 26th. At this point, I had already paid for a rental from enterprise that I couldn't extend. I had to beg for *** and his team to provide me with a courtesy car while I wait for the part to arrive. I was able to pick up the courtesy car on the 20th but only for 15 days. According to the last update, I only needed the courtesy car for 6 days. On Dec. 26 when I reached out to ***, he informed me that now the part would arrive on January 9th but that I needed to return the courtesy car on January 3rd, once again leaving me without transportation. At that time I asked to speak with his manager for which he informed me that they were both on the phone listening, *** and ***. They informed me that it was not there responsibility to provide me with transportation and that the courtesy car will not be extended without me paying the rental amount. On January 3rd, when I dropped off the courtesy car, I once again asked for an update, *** informed me that the new date for the part to arrive would be Sunday, January 15th. After several times of trying to reach ***, I decided to call the dealership directly, *** informed me that new arrival date for the part is January 24th. I just need my vehicle repaired and returned. I would appreciate being reimbursed for the rental expense.

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E. Purdy
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On June 22, my vehicle was towed to Napleton's Auto Service. Upon inspection of my vehicle, I was told my radiator needed to be replaced, as well as my windshield washer pump. I agreed to the repair and my warranty company approved it. After not doing anything to my vehicle for 2 months, nor communicating with me, I did a walk-in visit only to find my car in the same place, untouched. The service never answered the phone nor did they return any messages left by voicemail or text. When I finally got in touch with the service manager, I was told my car would be pulled in and ready within 5 days. I drove to the service center to find my car in the same place it was a week prior. Now, 2 weeks have passed and I was told as they were bringing my car into the shop, it started discharging white smoke from the tailpipe. This was not an issue when I had my car towed into the repair shop. It is now January 25th, and I am still without possession of my car.

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R. Torphy
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I WAS JUST HERE ON SATURDAY GOT APPROVED FOR A GLB 250. WAS GIVEN THE EXTRA KEY, WAS EVEN TOLD TO GET INSURANCE ON THR CAR. THE SALESMAN WENT TO THE BACK TO GO LOOK FOR A BOW AND NEVER CAME BACK. INSTEAD I BELIEVE A FINANCE MANAGER CAME BACK AND SAID BASED ON MY AUTO DRIVING SCORE HE COULDNT GET ME APPROVED FOR THE LOAN. HE NEVER COULD SHOW ME PROOF OF THIS. ALSO, HE POINTED TO MY TRADE LINES ON MY CREDIT REPORT AND ASKED ABOUT THOSE. I BELIEVE I WAS RACIALLY PROFILED BY THE FINANCE MANAGER. HE KEPT ASKING ME HOW MUCH MONEY CAN YOU PUT DOWN, WHAT DOES THAT MATTER IF YOU KEPT SAYING BASED ON MY AUTO DRIVING SCORE.

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C. Muller
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On Dec. 30, 2022, my Kia caught on fire due to a recall issue. I towed my vehicle to the Kia dealership, and a representative informed me that the fire was caused by a known recall. After six days, I finally received a call from the Service Manager, who informed me that Kia would not be covering the damage. I was told that I needed to pay out of pocket for the repair or pick up the vehicle as is.

I had sent a text message to the service person asking if the repair could be covered under the extended warranty, but I did not receive a response. In the meantime, I contacted the manufacturer, and after another three weeks filled with false hope, they denied my claim.

I reached out to Guarantee Auto in Lansing, spoke to the manager, and he suggested that I should consult an attorney. When I made him aware that I would also hold him accountable for selling a dangerous vehicle, he responded with profanity and hung up on me.

Please help me. I am at a loss for what to do next. Thank you.

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C. Sipes
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In April 2022, I purchased a 2020 used Ram with a significant number of miles already on the truck. I opted not to take the extended warranty because I was assured of a 36,000-mile bumper-to-bumper warranty and a 60,000-mile powertrain factory warranty. I was led to believe that I was getting a reliable, newer truck without any pre-existing problems.

However, in November 2022, I encountered an issue with the truck's parking brake failing to engage, and by January, the parking brake began to lock up due to this malfunction. Fortunately, I managed to take the truck to a nearby dealership on January 6th. The dealership's inspection revealed that the truck had a salvage yard rear end installed prior to my purchase, which was part of the powertrain. The cost to repair the emergency brake was $1,800.00. Furthermore, the dealership noted that the serial numbers on the rear end did not correspond with the truck's records. There was visible yellow writing and zip ties on the rear end, along with noticeable damage to the backing plates, which suggested it had been removed from another vehicle and installed in mine, indicating a salvaged rear end and consequently voiding the powertrain warranty. These repairs were carried out by certified union technicians.

I was never informed about this salvaged component or any previous repairs by the seller, Napleton, at the time of the sale. After discovering the issue, I made numerous attempts to contact the dealership, speaking with a sales manager, the parts and service director, and even sent emails with pictures of the salvaged rear end and the repair receipt. My concerns were met with evasion and a lack of accountability. Requests to speak with the general manager have gone unanswered. Now, not only am I out $1,800, but I also face the potential of incurring thousands more in expenses if further repairs are needed due to the aftermarket salvage rear end. I am seeking a refund for the warranty that was promised to me as part of the vehicle purchase agreement.

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Ed Napleton Automotive Group In May 2022, I traded my 2015 SUV at a dealership in a city, to purchase a 2014 luxury SUV

On May 14, 2022, I traded my 2015 SUV in at a dealership in a city, to purchase a 2014 luxury SUV. My salesperson was helpful. I visited the dealership several times before making the purchase. I expressed some hesitancy but was reassured about the car's condition. I bought the vehicle and an extended warranty. Soon, I noticed a ticking noise in the car. I contacted the dealership about this issue. Reviewing the paperwork, I found a declined oil leak repair from the pre-purchase inspection. I felt misled as I was assured of the car's condition. I spoke with the General Manager, who acknowledged their responsibility for the repair. They provided a loaner car when I brought mine in for service. I was led to believe the repair would be handled promptly. After weeks without updates, I learned they wanted to use my warranty, which had a $500 deductible they offered to cover. I agreed, prioritizing the car's return. However, I've been without my car for 2-3 months, with no sense of urgency from the dealership to resolve the issue.

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Ed Napleton Automotive Group Issue with Tesla Model Purchase at Napleton Acura Dealership

On January 8, 2022, I purchased a Tesla Model at Napleton Acura Dealership and was promised a Long Range model by the salesperson. However, upon returning home, I discovered I had been given a Standard Plus range model with less battery life. Additionally, the $500 charging cable I bought was missing, despite assurances from the salesperson that it was in the trunk. When confronted, the salesperson denied selling me the Long Range model. The dealership had offered the Long Range model at the same price as the Standard Range, $41K, which I accepted. The next day, I scheduled a meeting with the General Manager to address the issue, but upon arrival, I learned the General Manager was unavailable on Sundays. The Sales Manager who met me refused to connect me with the General Manager and threatened my employment and to call the police when I persisted. Feeling intimidated and appalled by the Sales Manager's behavior, I left. Later, at the Tesla dealership, I learned from a Tesla Sales Rep that many customers from Napleton Acura experienced similar issues, being misled about the range of the Tesla models they purchased.

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Ed Napleton Automotive Group I leased a new vehicle on 08/26 at a local dealership

I leased a new car on 08/26 at a dealership. I waited 4 days for the car to arrive from a different location. I made a generous down payment on this car since it was one that I was looking forward to using as my form of transportation. I am currently paying $238 to lease and $161 to State Farm Insurance. Some time after driving the vehicle it started having issues. The gears were not shifting correctly, it would stall, and acceleration was delayed. It was incredibly dangerous to drive in these conditions. I first received an email from the car's Bluelink system on the 1st of December in 2021. The email indicated a possible condition with the Transmission Control System of my 2021 Sonata on 12/01 at 03:37pm EST. The engine light would occasionally turn on, and I kept receiving these warnings until I took it to get checked out at the dealership. They kept my car for at least a week, provided a rental car, but the issues were not fixed. I believe they blocked future warnings that detected this issue. After the car was returned to me in the same condition, it continued having issues. I then decided to have it serviced at the dealership closer to home, which is Napleton's North at Northlake Blvd. This was on or before February 2nd, 2022. I was told they would contact me the day of to let me know if the car needed to stay overnight. I never received any updates, no call or text. I had to repeatedly reach out and ask about my car. Not once was I offered a rental. A week later, when I called for updates, I was told that an ECU was ordered and would arrive on Thursday-Friday, February 10-11. It did not arrive as expected, and I was notified only after inquiring again. Today is 02/24/2022, and my car is still not fixed. I need to be reimbursed or compensated.

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Ed Napleton Automotive Group Purchased a brand new Acura in August

Purchased a brand new Acura in August . From the moment we drove off the lot, the car had a defect -- whenever we drive on the highway / speeds of 65mph +, there is a constant clinking / popping noise. We have brought the vehicle to Ed *** on three separate occasions to be serviced, and each time they have told us "well, we're only allowed to drive 55mph so we haven't been able to recreate the issue, so sorry about your luck on your brand new vehicle." And told us to go on our way.To add to the complete unprofessionalism of the Ed *** staff: today, January 24, we took our vehicle to Ed *** to be serviced and they provided us with a loaner vehicle. When we spoke on the phone with a representative at approximately 4:30pm, he asked if we would be returning the loaner tonight because they were done servicing ours. I responded that we wouldn't be able to return it tonight because we (my wife and I) both work (and it's still during normal business hours) and have other conflicts this evening and wouldn't be able to make the 30+ minute trek to the dealership on such short notice (as we weren't anticipating a 6-hour loaner).He then explicitly accused us of "refusing to return the loaner vehicle" (indefinitely). We shut that down immediately and said neither of us are refusing to return the loaner, we're simply stating that we will return it tomorrow. That comment is absolutely disgusting. It is mind blowing that Ed ***'s solution to the issue has been "I know you spent well over $30,000 on a brand new vehicle that still has less than *** miles on it, I know that you have brought it in for servicing on three separate occasions since purchasing it (including twice within the first year), and I know that you have provided us video evidence of the issue you are having (which we requested and acknowledge the noise you are hearing is not normal), but, too bad, nothing we can do for you." Hopefully Acura steps in and corrects this issue.

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Ed Napleton Automotive Group I visited Ed's Auto Emporium on the evening of September 21, 2022

I visited Ed's Auto Emporium on the evening of September 21, 2022. I was in the market for a new vehicle. I noticed a new 2023 model RV for sale and inquired about the pricing and terms for that specific vehicle. Surprisingly, the monthly lease price was quoted higher than the purchase price, which struck me as odd. I spent about half an hour discussing this with the salesman and the finance manager, but left feeling unsatisfied with their explanations. The next day, I called the dealership to check if the RV was still available. The sales representative suggested I place a deposit to reserve it and directed me to their finance department. After calling back later and being informed that all finance personnel were in a meeting, a customer service agent assured me that a $500 deposit would be fully refundable. Upon my third call, another customer service agent reiterated the refund policy. However, when I proceeded to place the deposit, the salesperson attempted to charge me $3000 instead and mentioned the vehicle couldn't be held for more than a week. I needed a few days to arrange funds for a larger down payment. That evening, after finding a similar RV at a better price with another dealer, I decided to switch dealerships. When I contacted the original dealer to request my deposit back 24 hours later, the salesperson falsely claimed the deposit was non-refundable, contradicting earlier assurances. Despite their policy of recording calls, I have yet to receive a refund.

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Ed Napleton Automotive Group On 1/12/23 I traded in a 2009 town and country van for a 2013 **** escape

On 1/12/23 I traded in a 2009 town and country van for a 2013 *** escape. My salesman was ***. We agreed on a price, I signed , I was taken to finance and introduced to *** (aka ***) and told he would finish the process. Every paper I signed with *** still had the original amount *** and I agreed on. On 1/15/23 I logged onto my *** account (this is who my new loan is through) and it the loan amount was about $1700 more than what we agreed on and what the paper work said I signed. I called napleton and also texted ***. My salesman *** informed me *** in finance added a gap plan for $700 and a maintenance plan for $1000, of which both were never discussed or for that matter approved by myself to be added to my loan. I called into Napleton on 1/16/23 to try to get this fixed, I spoke with *** the general manager and he assured me this doesn't happen often and things would change there. On Jan 20 *** (accounting for napleton) emailed me a copy of a check (#***) made to *** in the amount of $1700 for a refund on the gap and maintenance plans that were added by *** without my consent. I followed up with *** on 1/23/23 to see if the check had posted, it had not and they had not been informed of any issues. ( I informed *** on 1/20/23 once I felt the dealership was still being fraudulent)I emailed ***/Napleton on 1/23/23 to find out when I should expect this to post, *** emailed back letting me know it may take a week or so to keep checking my account online for updates. On 1/24/23 *** emailed me to let me know she is still waiting for the general manager to sign the *** check and that it has not even been mailed yet. I can not get anyone to do what they say, I had 2 services added to my loan without my consent and I have a text message from the salesman telling me exactly who added these services without my consent. This is not the way to get buy a car.

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Ed Napleton Automotive Group I bought a 2022 Kia from Napleton dealership on 10/29

I bought a 2022 Kia from Napleton dealership on 10/29. At that time, I traded in my 2019 Kia, also from Napleton. During financing, I asked about canceling the additional services on the old car and was told to bring in the 'Retail Installment Contract' showing my trade-in was paid off to start my refund process. After receiving the letter, I contacted the dealership on 11/22 and was instructed to fax the letter. I confirmed the fax was received on 11/30. On 12/15, there was confusion with my paperwork, but after clarifying, I was asked to resubmit the letter and sign Napleton's Cancellation Form. I sent the form back the same day it was emailed to me. Following up on 1/3/22, I was told the refund could take up to 45 business days. It's past that time, and I haven't received my gap insurance refund. I emailed seven corporate members on 3/3/2022, and one replied, promising to forward my issue to Consumer Affairs, but I've had no further communication.

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Ed Napleton Automotive Group I bought a 2017 Explorer XLT from Napleton's dealership, but discovered fire damage later.

I bought a 2017 Explorer XLT from Napleton's dealership on June 26th for $27,264.99. I received recall notices and scheduled repairs at a local dealership in Mt. Vernon, ILL. Conveniently, I work there. The first repair was on June 16th, 2022, for a rear toe link. The mechanic was also to inspect the transmission but didn't. I rescheduled for June 29th, 2022. At work, I got a call asking if my car had been on fire, which I denied. The dealership found evidence of fire extinguisher chemicals corroding parts near the transmission. The transmission harness showed fire damage, among other parts. They took photos of the damage and sent them to me, noting that the transmission had been tampered with, as indicated by mismatched bolts. I contacted the salesperson at Napleton's Mid River, who passed the information to the sales manager. After hearing my story, he offered to replace the vehicle and auction the damaged one. However, the next day, the dealership manager accused me of causing the fire during my ownership and refused a refund.

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Ed Napleton Automotive Group I bought a 2009 BMW 335I from Napleton Chrysler Dodge-Jeep Ram.

I recently purchased a 2009 BMW 335I from the Napleton Chrysler Dodge-Jeep Ram dealership from a salesperson who assured us that the car was a "great car". The purchase date was 8/29/22, and my son, for whom the car was bought, took it for a short test drive. Shortly after, we noticed that at around 50MPH on uneven roads, the rear of the car swayed violently, raising safety concerns. My son attempted to contact the salesperson several days post-purchase but received no callback. I emailed the dealership on 9/6/22 to express our worries. The salesperson denied knowledge of the issue when he returned the call. On 9/8/2022, the situation worsened with the car's engine smoking severely, leaving my son stranded. The following morning, the car was towed back to the dealership. In a face-to-face meeting with the Sales Manager, I questioned the car's safety and whether it had been properly checked, but got no clear answer. I also raised an issue regarding the extended warranty coverage, which I was told did not exist. The Sales Manager offered to void the contract, acknowledging the repeat business since this was our second car purchase within a week. He confirmed the down payment details and requested a few days to process the reimbursement. Despite several follow-ups, I received no response. The car had been driven only 64 miles from the purchase mileage and was returned with that additional mileage. My contact number is [protected]-451-5214.

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About Ed Napleton Automotive Group

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Ed Napleton Automotive Group is a renowned American car dealership conglomerate that has made a name for itself by providing superior automotive products and services to customers across the nation for over 85 years. The company, founded by Edward W. Napleton in 1931, has since grown to become one of the largest privately-owned auto dealerships in the country, with over 80 locations in seven states.

At Ed Napleton Automotive Group, the customer is the top priority. The company's knowledgeable and professional staff members are committed to providing exceptional customer service, taking the time to listen to each customer's needs and offering personalized solutions. The company's reputation for excellence is reflected in its consistently high customer satisfaction ratings and numerous industry awards, recognizing it as a leader in the automotive industry.

The dealership is proud to offer a wide selection of new and used cars, trucks, and SUVs from some of the most popular brands, including Acura, Buick, Chevrolet, Chrysler, Dodge, Jeep, Ram, Genesis, Honda, Hyundai, Kia, Mazda, Mitsubishi, Nissan, Subaru, and Toyota. With such an extensive inventory, customers are sure to find the perfect vehicle to suit their needs and budget.

In addition to having a vast selection of vehicles, Ed Napleton Automotive Group also provides comprehensive maintenance and repair services. The company's state-of-the-art service centers are staffed with factory-trained technicians who use the latest diagnostic tools and equipment to keep cars running smoothly. The dealership offers a wide range of services, including oil changes, tire rotations, brake inspections, engine tune-ups, and major repairs.

The commitment to customer satisfaction and exceptional service has helped Ed Napleton Automotive Group become one of the most trusted and respected auto dealerships in the country. The company's long-standing history, extensive inventory, and commitment to excellence make it the ideal dealership for anyone looking to purchase a new or used vehicle.

Overview of Ed Napleton Automotive Group complaint handling

Ed Napleton Automotive Group reviews first appeared on Complaints Board on Feb 26, 2023. The latest review If you are looking for a vehicle, stay clear of Napleton *** of Fishers was posted on Mar 21, 2023. The latest complaint If you are looking for a vehicle, stay clear of Napleton *** of Fishers was resolved on Mar 21, 2023. Ed Napleton Automotive Group has an average consumer rating of 5 stars from 26 reviews. Ed Napleton Automotive Group has resolved 13 complaints.
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  1. Ed Napleton Automotive Group Contacts

  2. Ed Napleton Automotive Group phone numbers
    +1 (630) 530-3955
    +1 (630) 530-3955
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  3. Ed Napleton Automotive Group address
    1 Oakbrook Terrace Ste 600, Oakbrook Terrace, Illinois, 60181-4485, United States
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