CB Car Dealers Hyundai Complaints #702-721

Hyundai review: interior ( 2 comments)

Mark Espenschied of Irvine, US

Dec 18, 2009 11:40 am UTC

Resolved

I have a 2006 Hyundai Elantra GLS sedan. I am very disappointed with it cosmetically. Within the first year the armrest cover came off because too little fabric was used to secure it. Now, the fabric on both rear door liners has come off due to the same reason. The dealer assessed that the doors had been abused. My opinion is that my small child could not have pulled the fabric had it not already come lose from the door, which it had on both sides. Expose a child to lose thread and he is going to pull it regardless of how many times you tell him not to. The fact to me is that if enough fabric had been used it would not have come lose to begin with. My son is Autistic and does not have the motor skills in his hands to pinch the fabric and initiate the loosening of the fabric. It fell off over time and normal use. He only exacerbated the problem after the fabric came lose and he was able to grasp it. For them to say they might have seen the situation differently had I brought it in when it first started to come off is just irresponsible and a total lack of customer service. More pointedly, I do not know how they can possibly think we are responsible for the poor design of the armrest. I put my arm on the arm rest when I drive, and eventually the fabric popped out because, again, not enough fabric was used to secure it. Yes, I pulled it off after it came out all the way around. I have been abused, not the car.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments

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OldBill

16 comments

OldBill of US

Dec 18, 2009 1:13 pm UTC

Mark - No one knows better than a Hyundai dealer why his cars cost much less than other Asian imports. If they actually addressed every warranty complaint about sub-standard materials and workmanship, they'd be busy 26 hours/day doing nothing else.
As in nearly every auto dealership in the country, survival these days hinges on their "Service" Dept's ability to sell over-priced oil changes, X-thousand-mile checkups, and repairs they're hoping customers are dumb enough to buy into. Things like warranty issues are to be deflected at all costs. Ignore your dealer. He's an utter waste of time when it comes to these kinds of issues.
Consider your Hyundai to be a bargain DIY starter kit, needing to be finished by the owner as these little signs of sub-standard workmanship start cropping up. My suggestion is you take a short drive up to Santa Ana, where there are dozens of auto-interior shops with sufficient skills to do a much better job on those armrests than the Koreans did in the first place - and they'll do it for fifteen or twenty bucks apiece.

mefunny

Laguna Niguel, US

2 comments

mefunny of Laguna Niguel, US

Feb 12, 2010 6:22 am UTC

Don't blame the car manufacturer because you cannot afford better quality.

If it weren't for Hyundai, you would be driving a second-hand Ford Focus.

Hyundai has a 100, 000 mile warranty you ungrateful trailer park trash.

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More phone numbers

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support

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86%
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Hyundai address

5040 NW 7th St, Suite 690, Miami, Florida, 33126, United States

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