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Customer Service

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71 S Wacker Dr. № 1000
Chicago, Illinois
United States - 60606

Complaints & Reviews

Hyatt — customer service

In January my husband and I arranged for a week at the Hyatt Zilara Cancun for my son and his fiancée for...

Hyatt Regencytheft of credit card info, fraudulent charges and terrible service

Last November I stayed at the Hyatt Regency in Mumbai. The staff must be on commission and enticed into theft. Not only was my credit card info stolen, then used 8, 000 miles away they also ran a charge for Approx 500USD at the bar that was not mine (Within the hotel). Several emails later I am still being send on a goose chase. I have stayed there in the past, and it was always a fight to get the set rate we agreed on. They must be on commission for what ever they can over charge for. Off subject; the Buffet is terrible, They rent out the pool area for LOUD local weddings and make it "off limits to the paying guest without informing you before booking. This place in no way is 5 star. Best select another hotel in the area.

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    Hyatt — purse stolen from hotel room

    I am writing to bring to your attention a serious issue with the Hyatt Regency St. Louis at The Arch, thi...

    Hyatt Regency Cincinnati — lied at check in, drained bank account

    When checking into our suites at the hotel we were told that the breakfasts were included in our stay from...

    3B Wireless- Hyatt Masudinot a client or customer of our company

    We also will submit this last post to make it evidently clear that 3B Wireless has never been or will be a client of our company so, therefore they would not have knowledge of any of our business operations. His claims were that we are a residence and we make it evident that our office is in our beach house residence by the google map we post on the contact us page on our website as we always have. His other complaint was that we charge a set up fee. I personally make it clear from the first phone call that we charge for our services. He also stated for people to ask for references. I offer everyone references and everyone is welcome to check our references which only reinforces the absolute effectiveness and legitimacy of our company. I offered him retail store owner references or store owner's whose businesses we launched and are very profitable and successful and anyone can call them and even google earth their locations. He never would inquire on references we insistently offered to him. His agenda seems to be very clear because he is posting a complaint when he never paid us to become a client and after research we discovered he has a small distributor website which we are distributors so, it is evident he is a would be competitor. This is the last response to this complaint which holds no merit because Mr. Masudi never paid us for our services and that means he never signed with our company so, therefore does not have any knowledge or experience to speak of with our company and we have nothing but, retail store owners nationwide whose businesses we launched as our references.

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      Hyattdamaged my vehicle

      recently stayed at your hotel in Jacksonville Florida and I valeted my vehicle, I left that evening to purchase food and returned my vehicle to valet that evening. I checked out that morning. My passenger and drivers doors opened for me and my luggage loaded. I drove 30 minutes and pulled over for gas. I returned from the attendant cashier and got a look at my front hood and noticed a 4 inch scratch and dent on my vehicle.

      I contacted the hotel and a claim form was faxed to me. I completed the claim form and contacted the management regarding the status. Mr. Liscomb said that he had completed his investigation and that he would not honor my claim because I had not realized the damage before I checked out of the hotel. I am sure that all parties will claim that they are obsolved of liability. I valetted my vehicle in care your establishment and upon it's return it was not in the same condition as it was in when I released it to your care. The reason I stayed in your establishment rather then choosing a motor lodge or a motel 6 or any other hotel is because I have an expectation of care, service and responsibility. Until this is resolved I can't really tell the difference between your organization and any other hotel establishment that is along the side of the road.

      This never happened at Ritz Carlton, Intercontinental, or Marriot, but it did happen on your watch. I can definitely see why this organization made the mistake of not bringing resolution to this, but I can afford the repair. I just wanted to give you and your affiliates the opportunity to do the highest and best action that you could offer. What I have gotten so far is that no one wants to own any responsibility for wrong doing. The fault then is mine for choosing irresponsibility over responsibility. I am sure that you can relate to this. No legal issue here just a moral issue.

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        • Jk
          JKDE Jun 12, 2011
          This comment was posted by
          a verified customer
          Verified customer

          When you say "This never happened at Ritz Carlton, Intercontinental, or Marriot, " do you mean those establishment never disputed a similar damage claim from you?

          Mr. Liscomb is right when he said that he had completed his investigation and that he would not honor the claim because you had not realized the damage before you checked out of the hotel.

          When you left that evening to purchase food, someone could have put that 4 inch scratch and dent on your vehicle before you returned your vehicle to valet that evening.

          Or you already had that damage long before.

          1 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Hyatt Hotelpoor treatment

        So I was with my family in Alabama and we decided to stay at a Hyatt. When we checked in to the hotel is when the hell started. First, the hotel made me sleep in a separate room from my husband and children. I was told that 4 was the max limit that could sleep in the room. That's crap. I had to pay for a separate room which cost me so much more money.

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          Hyatt Hotel — refuse to refund my money

          Stayed here for 3 days checked out paid my bill in FULL got back home in florida after a long trip checked my...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Hyatt Hotels And Resorts — refuse to refund my money

          stayed here for 3 days checked out paid my bill in FULL got back home in florida after a long trip checked my...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Hyatt Vacation Club — unavailability of property

          I was trying to book a room at the Wild Oak Ranch sometime this summer. Hyatt blocks rooms aside for...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Hyatt and Associates — title and closing company

          I am still in a state of shock, I am usually the first one to complain about these fraud timeshare companie...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Hyatt Regency Hotel — room quality & customer service

          I paid over $500 for a hotel room at the Hyatt Regency in Washington DC. The toilet didn't flush. I...

          Hyattbad customer service

          I booked a four-night stay at the Manchester Grand Hyatt in San Diego through their web site. I thought that the price advertised per night was set, but when I arrived and had my debit/credit card swiped I was informed that I would be paying an extra $200 "for incidentals, " In case I decided to park (I didn't have a car), or to buy anything from my hotel room. I had them to remove the charge and was told it was all done. When I checked out of the hotel 4 days later, I was electronically sent a bill that seemed fine. However, hours later after having my debit/card declined at a restaurant, I called my bank and was informed that Hyatt put an $1, 800 charge on my card! $1, 000 more than my price! It subsequently caused me to go into overdraft and I had no money. The "manager" I supposedly talked to when I called the hotel to clear things up, was not a real manager after all, and after 10 minutes of arguing with him he suggested that he get the manager! He was so rude and even suggested that I may have had made charges while at the hotel that I may have forgotten about. $1, 000 worth. And this was after he told me that the same issue happened to another customer that same day. With the same exact amounts of money. The real manager finally comped an additional night, but the customer service I recieved before I spoke to him was horrendus and accusatory.

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            • Sm
              smisr53 Sep 12, 2010

              Dear Sir / Madam,

              I am a personal member of the Hyatt program but more importantly my insitution uses Hyatt facility preferentially for travel accomodation.

              Please advise how I may follow appropriate due process if I find a Hyatt facility behaving in a non hospitable fashion within the good faith arrangements in the hospitality industry.

              With thanks

              S. Misra

              0 Votes
            • Sm
              smisr53 Sep 12, 2010

              Please reply by email
              Thank you.

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Hyatt Hotel and Resorts — hold onto your belongings at this place

            My wife and I were on a trip traveling to Panama City Beach, Florida and decided to spend an evening on the...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Hyatt Vacation Club — misleading sales

            Avoid hyatt vacation club. The properties are beautiful and well maintained however, the vacation club i...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Hyatt Vacation Club — misleading information when buying

            Think twice before buying a Hyatt Vacation Club Time Share. They tell you that you can trade your week for...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Hyatt Vacation Club — fraud

            We purchased a vacation club product from Hyatt and are generally pleased with the resorts. One of the main...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Grand Hyatt Muscatunpaid extra hours

            Dear Mr. Mrs.
            I was hired to work for Grand Hyatt Muscat in the beginning 2008. Most of the days (non stop) we have to work an extra hours, which been paid only for 2 or max. for 3 month (from the period jan.2008-jun.2009), the rest extra hours we used to work for free.

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              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Hyatt Hotel — negligence and deficiency

              Hyatt Hotel Complaints - Unemployed Review all Hyatt Hotel complaints Hyatt Hotel Posted: 2009-06-18 by...

              Hyatt Harborside in Boston, Logan Airport — integrity

              I'm formerly the head morning concierge at the Hyatt Harborside Hotel in Boston which I held court for...