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71 S Wacker Dr. № 1000
Chicago, Illinois
United States - 60606

Complaints & Reviews

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resolved to the customer's satisfaction
Resolved
Hyatt Airport Hotelfraud and scam

I recently stayed at the Hyatt Airport hotel in Orlando, FL. A few days after getting home the charges went through. The bill was $812.52 and should have been $715.52. After contacting the hotel, I was told I had 3 cars in valet (how?). The hotel refunded me for one of the cars $48. I called customer service and corporate offices and was told I would have to dispute the charges on my card as they were not going to refund the extra valet charges. The customer service agent Jason told me I was not telling the truth that the hotel had proof of the extra cars in valet. Corporate offices said whatever the hotel says is what goes. I would recommend finding other accommodations if going to Orlando. The hotel and staff were nice and friendly however it has been a headache after leaving. Is this really how a business is operated? It makes it worse when no one can assist you with the problem.

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    • Ja
      Jackie Hernandez Oct 23, 2008
      This comment was posted by
      a verified customer
      Verified customer

      I don't have a complaint!I would like to sign up to be a mystery shopper, I figure complaint dept would be the place to find out to go from here!If you could please direct me the right department I would be very grateful.Thanks, Jacqueline Hernandez here in Va.Have a great day.Jacqueline

      0 Votes
    • 10
      107 Aug 15, 2018

      aaaaaaaaaaaaa aaddsaddad

      0 Votes
    • Ta
      tamer isisaglam Dec 25, 2019
      This comment was posted by
      a verified customer
      Verified customer

      ı stayed Hyatt eloıte ın parıs. the room was freezıng and dıd not fıxed for two nıghst and ı send my comlain to Custmer servıce . ı had received super arugant and non professıonal message . never stay agaın

      0 Votes