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I used to love HyVee and even signed up for HyVee+ but I have cancelled it and will not shop there again. I used Aisles On Line and in the last seven orders, all orders have had issues. One time I got someone else's order, other times I have had missing items, and the last few times my order is not ready. When I call about missing items, I'm supposed to give my credit card number over the phone in order to get refunded---I do not do that. They say they'll give you credit, but only once did I get credit. I have had two employees tell me that it's a new system and they need to train their shoppers better. Today, the person loading my groceries--after he had to walk back to the store to get my full order--said to me, Unfortunately, that's what Aisles on Line has become." Sad! I have used both Fareway and Walmart, and they have it figured out. I only went to HyVee because it was close. I'd rather drive a little more and get good service and stores who like they want to keep me as a customer.
The complaint has been investigated and resolved to the customer's satisfaction.
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This is more for people looking for employment. I would just recommend this does not seem like a good place to work. I've had two negative interviewing experiences with Hyvee in a certain location. The first was when I applied for a floral department position because of the specific work hours it offered, and the interviewer kept pushing the bakery position on me even though I repeatedly stated I couldn't work the bakery's hours. More recently, during a second interview, I returned the call of the personnel manager. When I informed the person who answered the phone that I was returning a call from this manager, she responded, 'I can't get her for you. She told us to never bother her because she's so busy,' and this woman sounded genuinely terrified of the personnel manager. This made me think that this is not the work environment I want to be part of. I just kept thinking that if this manager intimidates her own staff, then it's probably not a good fit for me. Their interviewers need to develop better skills.
I have found that since HyVee has put in self checkout lanes, their service has suffered.For instance, you are not asked if you would like to get a coupon price. A $1 coupon would not seem a big deal, but every coupon that is not redeemed is a savings loss to a customer. I believe that this is a purposeful move by HyVee. I have been a good customer for ***, but I will not be in the future. Its a simple process to have the self check lanes programed to ask it you would like to take advantage of a coupon price. Shame on you HyVee.
Been going to *** over 15 years. The past two years were awful. Poor customer service and rude cashiers. Regularly do not have baggers. Pharmacy is great customer service. If not for them I would have moved on a long time ago.
This past 6-7 months, HyVee has tripled their prices. The best example to make my point; canned green beans. 4 months ago they jumped from .86 to .96 (with a shelf tag stating their very low price) and less than 3 weeks later, they are now "the low price of $1.18! I buy a large quantity of canned beans as it is a daily part of my dogs diet. Perhaps they hope we won't notice a 20% *** up on their "every day low price". With the economy the way it is I will have to start value shopping and unfortunately HyVee will not be my "go to" place any more.