Progresso Soup
10/27/15 Bought 2 cans of low sodium chicken dumpling soup at New Hope HyVee in MN. Pull ring broke off so lid could not be removed. Lid is set too far down from the brim for a can opener to work. Tried 2nd can. Same result. Have no idea if soup is any good since we could not get it out of poorly manufactured can Won't be trying Progresso Soups anymore. Also intend to tell manager of store.
Wouldn't sell Grenadine
Last night, my boyfriend and I went to Hy-Vee to buy some Coca Cola and cherry syrup to make Cherry Cokes at home. Anyway, we searched the store for some cherry syrup and couldn't find it. We then went into the "wine and spirits" section where we found Rose's Grenadine, which you ought to know has absolutely no alcohol. While we were checking out, the grenadine wouldn't ring up without a managers approval. We waited patiently for said manager and when he arrived, he asked to see an I.D. I asked him, "Why do you need to see an I.D.?" He said, "It comes from the wine and spirits section, so you have to be 21 or older to purchase it." I said, "That's ridiculous, grenadine is alcohol-free." He then repeated that it came from the alcohol section. It was ridiculous and made our trip pointless. They had no problem ringing up our Coke which came from the wine and spirits room as well.
I think it's really stupid that I couldn't buy something simply because it was (unfortunately) placed NEAR alcohol. There were bottles of Coke and newspapers in that room as well, do you have to be 21 to buy those? No.
After we were rung up, we searched the main part of the store for a similar syrup and couldn't find one. Thanks, Hy-Vee. You suck.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with the assessment that hy vee is full of liars and cheats. It's hard for a person that grew up before the Reagan years to see this happen to our country. At one time I was an avid hy vee shopper. Due to incompetence in the store employees at each location I no longer shop there. When I took pictures of green meat in their meat cooler I was asked to leave the store. All we can do as consumers is boycott the establishments that mistreat us. It would be nice if there was an agency that would represent us, but there isn't. I've tried all the consumer protection agencies to no avail. They will take your complaint and your proof it's illegal and side with the corporation in the end regardless. All we can do is let them know we won't shop there anymore.
Hy Vee is full of stupid employees, and right there is the problem. Policy does not override law. Hy Vee's manager's know this and should do whats right for the customer. It is the first thing they teach you in business college, and why Hy Vee has the policy, the customer is always right! I went to Hy Vee, told them about cheap ink they were using on prescription bottles, that was rubbing off. This is a problem when it rubs off six to seven days after picking up meds, on certain controlled substances medications. They said they marked my file to put tape over the bottle from here on out, so if ever stopped by police, I could always prove the meds were mine. I was stopped by police after a second time this happened. When I went to complain to a manager and pharmacy manager, they called me a criminal, said I was threatening them, when I was pointing out a possible risk to their customers only. Hy Vee openly admitted it is their cheaper ink, to save them money, they know is at fault, yet al most had me arrested for addressing a concern with a store manager, just because no one else has yet complained. That is Hy Vee for you !This was in Des Moines IA, Park Ave store, manager- Rusty.
THEN BUY ACTUAL CHERRY COKE THAT ALREADY HAS CHERRY IN IT, For real.
Yes, I agree that it is ridiculous. However, I really must tell you that is not HyVee's fault. I used to work at a different grocery store chain and we had the same policy-we wouldn't sell Clamato, a tomato juice commonly mixed with beer, although alcohol-free, to minors. Same policy with grenadine. I think it has more to do with state law than store policy. So while it is a stupid policy, it's not just HyVee. It's like that everywhere.
Fraud and cheating
The store at 200 South Locust was a former Eagles store. Last year when Eagles went bankrupt, Hy-Vee purchased the store. They said at the time that they were going to remodel the store and open it in a few months. That was over a year ago. Then a couple months ago they said they were going to tear the store down, put a new building up as well as a gas station. Aside from a Hy-Vee coming soon sign nothing has happened. I am wondering what is taking Hy-Vee so long in getting the new store put up at the 200 South Locust location?
Maybe Eagle's wasn't the best choice for shoppers, but for those of us living in the southern parts of Dubuque, it was the only grocery store in that part of town. I liked it especially after church, because it was only about 1/2 mile away. Now except for one store on the north end, all the grocery stores are out at the west end of town. So if we need a couple things from a grocery store we are basically forced to go all the way out to the west end, and deal with all the traffic on Dodge St (US 20) which is being made 10 times worse by the construction.
I like Hy-Vee, and I prefer it over Wal-Mart. But I wish they would make up their minds. Either get to work on the store, or sell it to someone who would do something. Leaving it sit does no one any good.
The complaint has been investigated and resolved to the customer’s satisfaction.
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