The complaint has been investigated and
resolved to the customer's satisfactionResolved Hungry Jack's — disgusting burgers
resolved to the customer's satisfaction
When Hungry Jack's is good, it's delicious; but when it is bad, it's enough to turn your bowels to water. Recently, I have had poor quality meals delived to me on two occasions:
The first time was in november-december 2008, I went to Hungry Jack's Loganholme, and it was close to closing time. I asked the staff if they were still serving, they said 'yes', and proceeded to take my order - a whopper value meal. When I got home I opened the burger to check - as I always do - if it was edible, and as I ordered: it was not edible; the patty was cold, undercooked, and looked as if it had been taken off the floor. In addition to this, there was hardly any lettuce, and what lettuce there was looked like something that belonged in the trash: brown and disgusting; the 2 pieces of tomato were soggy, sad looking things, which again, looked like they belonged in the trash. On top of all this the burger smelled BAD. If I had eaten this thing, i would have been ill for sure. If the staff didn't want to make me a burger worth eating, they shouldn't have bothered!
The second time I received a substandard meal was on Tuesday the 17th of February, at 9am. I was at Tugun, and spied a Hungry Jack's store and decided they 'deserved another try', so i entered and proceeded to place my order - a whopper value meal. i received my meal in a timely fashion, but again, the burger was crap. This time the salad on the burger seemed to be edible, but the patty was a foul, diseased, undercooked, and smelly thing - it had these discoloured pustules on it, which, of course, turned my stomach: i promptly launched that burger out of my car window. Honestly, that patty looked as if had been festering in a corner somewhere for X days. I don't know why this happens to me; i am always courteous to the staff, as i know what it's like to work in customer service. i'm not complaining in order to get a 'free' meal or anything. Truth be told, i won't be eating there - or anywhere else - again. Hungry Jack's has put me off fast food, probably indefinetly.