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Home Internet Services Hughes Network Systems breach of contract

Hughes Network Systems  -  breach of contract

G
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1:48 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
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2 years ago i obtained internet service under the recovery act for our because we are very limited for providers, we were guaranteed service at the price of $39. 95 for 5 years under this promotion. Three weeks ago i was contacted stating that our service would be discontinued on jan 1st unless i agreed to upgrade for $10. 00 more for the first twelve months and then after that an additional $10. 00. I asked why i was being forced to change over - - i have never not paid my bill - - and it's not my fault hughes net lost their lease with their provider and have to update their transponders in order to provide me with service. I get no where with these folks - - - - why should i pay? Mention to them that they are not sticking to the contract response is "we are terminating it:" if i said that i would be charged once more i'd have to pay.

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments
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M
Feb 17, 2020 2:26 pm

I have been suffering with internet speeds at or below 1 mbps! I am not looking for a way to get out of a contract as my 2 year contract with Hughes Net has expired. I feel this is part of the reason for the slow speeds however, the price has not decreased with the speed so I feel they are in Breach of Contract. Can someone tell me what the law is on this?

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612 complaints
134 resolved 478 unresolved

Hughes Network Systems contacts

(added by reviewer)
841 3 Fountains Drive, Unit 248, Utah United States
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