Hughes
Reviews and Complaints

Since the service was installed, I have had issues with the service being slow. None of my security cameras will work anymore, they cannot connect due to the weak signal. I cannot use the ON DEMAND feature on my Dish TV service. I cannot stream any other tv services. My computer and phone can't open and load programs. I have called 4 times and still have not resolved these issues.

I am paying for a Service that is useless to me. I want this service terminated and I want the equipment removed from my roof. Photos I have included are some of many. I could not load more than two.

I have contacted the Lawfirm of Pogust, Braslow, & Millrood, LLC, regarding their class action suit against HughesNet for numerous complaints about poor service and billing discrepancies.

I have also written to the collection agency demanding payment for their bogus fees that were turned over to them even though I have been in contact with HN numerous times disputing those charges.

This is what I wrote to PGM LLC.

I am having major issues with HughesNet but my issues go unresolved because no two people within the company are on the same page. It seems like you are talking to numerous different entities when you try to contact them - as if information is not being made available to them across the board.

I have disputed bogus charges and while waiting for a response from them I received a letter in the mail from a collection agency which means my credit is being affected.

This is what I wrote to the collection agency threatening my credit:

Ref # [protected]

Regarding supposed "debt" owed to HughesNet

I do not owe HughesNet $588.32 and I have an email from them stating that I do not owe any fees.

 I have communicated with them repeatedly about numerous bogus charges but they have serious problems within the company keeping notes or possibly knowing how to read them in English. No two people agree on any of the facts of my contract, my termination due to poor service and billing issues or what I owe and don't owe.

I absolutely dispute these charges and want this taken off my credit report immediately. I am filing with BBB and joining the endless line up of similar disputes and complaints on the company site.

Please confirm that you are recalling any bad credit reports while this is in dispute and be sure that HughesNet will see my name on a class action suit already in progress with Pogust, Braslow & Millrood, LLC.

Here is the email I received from HughesNet stating that I DO NOT owe any fees:

From: HughesNet Customer Care

To: "[protected]@yahoo.com"

Sent: Monday, August 29, 2022 at 11:33:44 AM EDT

Subject: Update on your HughesNet Service

RE: SAN DSS201285012

Dear Susan Kurylo,

It has been a pleasure to serve you and we are sorry to see you go. Your account has been canceled as of 08/28/2022. As per your subscriber agreement, you are not responsible for any early termination fees. However, leased Hughes equipment will need to be returned. If you would like HughesNet in the future, you will need to sign up as a new customer.

I want this collection taken off my record and this matter put to rest immediately.

Susan Kurylo

Former address of service

200 Butters Hill RD

Stoneham, Maine

04231

Thank you for taking my complaint

Susan Kurylo

[protected]@yahoo.com

I Canceled my service with Hughesnet in September of 2022, I was told that a box would be shipped to me on October 11, 2022 to return the equipment. I was charged $361 and was told I would be charged $310. I am still waiting for the box, and have been given two different UPS Tracking numbers and they just show that the company made the label. If my equipment is not returned they will charge me another $300 and I can't afford that. Here are the tracking #'s 1Z7AF3880363012313 & 1Z6W37599029076810

On July 18th we had a very bad thunder storm. My internet went down, which is typical in any storm since it's satellite. The next day I still had no service. I called and told them my box wasn't working. They informed me I would get a replacement box within 5-10 business days. I will have to pay the shipping fee also. I was also told I would receive a credit for the time my service is out. I received a box the very next day! When I switched the boxes out, the book says it could be an hour before it was activated. After an hour and a half still nothing. I reset, powered off, unplugged and still nothing. Next day I call and long story short, they sent me a wrong box. It was someone else's. I was leaving to go out of town until the middle of August. They said they would send another box. Did not receive a box while I was gone. I called when I got back and was told they would send one out immediately. No mention of having to pay shipping. Received box in 4 days. Same thing, not activated after time stayed. I tried the same with this as the other, I even changed outlets. Still not activating. Called once again. They told me to do everything I already had. Told them I thought someone should come out to see what the problem was. I was transferred to someone else to set up an appointment so I thought. This person put me on hold to do some diagnostic. I told them my phone was getting low and probably would cut out. They said if they lost me they would call back. After being on hold for one and a half hours my phone died. I plugged it in to charge. Never received a call back and still no service that I am paying for. Received my bill today and they changed me again for shipping! Am so tired of this company. They should be shut down forever. I want to sue them or just disconnect my service without having to pay the cancellation fee for a crappy service. As of today August 21st, I have no service and no resolution in sight.

When I opened my account with Hughes Net my service never worked. I began complaining within a couple of days. They have tons of complaints in my account. Their technician came out to adjust the dish which did not work. It would buffer constantly. It would play a min and buffer a min. I even have this recorded on video. When their technician came out he told me that is just how it is at Hughes Net and that it wasn't going to get any better. I then asked him to just remove the dish from on top of my apartment. I live in elderly and disabled apartments and am not allowed to climb onto the roof and couldn't even if it was allowed due to my disability. The tech stated he was not allowed to do that. All of the rest of my equipment was returned. I requested them to pull the phone calls and they never would. I WILL NOW MAKE IT MY MISSION IN LIFE TO WARN EVERYONE ONLINE AS WELL AS IN PERSON TO NOT OPEN AN ACCOUNT WITH HUGHES NET they will SCAM you out of your money and report you to the credit bureaus for a service that never worked. I honestly do not even know how they are still in business it should be illegal what they are doing to customers. Their service is by far the worst internet service provider out there. Save yourself the trouble and if possible choose a different internet provider. I am turning them into the better business bureau.

This is an official complaint that I just submitted to Hughes Net.

My Account number is: DSS38830178

When I first signed up with Hughes Net, I was told that I would be able to have a technician come to our site during the winter (via a snowmobile to get to the location). I paid for the Express Service Plan. During the winter of 2022 we had a snow storm that may have shifted the satellite dish and our internet stopped working. I called for support and was told that we would have to wait until the snow melts. I never would have signed a year contract, during the pandemic (!), if I knew that you would not be able to service our location in the snow. I was sold a service that was not available, which SHOULD make the contract obsolete. I tried to cancel the contract at that time as there was no use for this internet service if you couldn't fix it. We need internet to work at this location and because you couldn't fix it we couldn't work from here. I called twice to challenge the early cancellation fee and got no where. This is unacceptable service and business. I will be reporting this to the Better Business Bureau. What Hughes Net customer service should have done, was at the time that you could not fix my service, you should have waived the early cancellation fee and allowed me to exit the contract that was sold to me on false pretenses. Your solution was to suspend my service for months and not charge me. That doesn't work for me when I have to work remote due to a pandemic. Today was my second call and I paid the early cancellation fee because I don't have time to keep calling and fighting this, as it is apparent Hughes Net does not put their customers first during a pandemic. I am extremely frustrated and disappointed in Hughes Net for the lack of transparency of service for remote locations and lack of flexibility during a pandemic. I was told that you have a feedback form, but there is no where on your site that I could find. I was told to search your FAQ...there was nothing there for complaints or feedback. Please forward this to whoever is responsible for official complaints.

The address below is the remote location that we had Hughes Net. My email is [protected]@yahoo.com [protected]

Becky McCall

I am in a rural area of Missouri and have terrible bandwidth and slow response. During my last complaint with the service, that company sent me to their 3rd party provider, HughesNet. Shame on them. HughesNet asked what my usage would be so they can better fit my needs. I Specifically told them my access into work thru VPN. No problem was their response. During the first days I could not connect to work and called about that. On my third complaint call to them I was informed that they do Not support the VPN service if used since it lowered it all by as much as 75%! All true, as we were not able to connect to NetFlix or any thing else. I was totally LIED To concerning their capabilities to fulfill my needs. I was also not told about the $400 early cancellation fee. I quickly, after 1 week of frustration, cancelled the TERRIBLE service.

Internet has not worked properly since installation in early April. It keeps dropping out. Emailed them 3x from their site with no response. Called and asked for tech visit and was told I could call back another time. Chatted online twice yesterday requesting tech. Not sure if internet disconnected us or they dropped the chat. My husband called them this morning and they refused to send tech. We have been paying $8/mo extra to get service when we need it and they refuse to address the issue. It took over 3-1/2 hours to stream a 90-minute show. We often get messages from our security system stating it’s been disconnected for over 30 minutes. Then, even though we pay extra for repair service, they said it would cost us $150.

If anyone is thinking of changing to a less expensive internet company - my big time suggestion is AVOID Hughesnet - they are a rip off - their tech says he lives just over the hill from us and has two phone numbers you can contact him at - only problems are both lines memories are full & you can not leave a message also it would cost $160 for him to come out and check the problem?

Also there is constant buffering so you can not watch anything through plus every time it rains the system shuts down till the sky clears - Also they say you have 30 megs of service but that runs out quickly than you have to pay an additional $ 30 for 10 more megs of service - and if I leave my computer set for a while the wifi disconnects and I have to totally shut the computer down and reload everything to get reconnected - We fell for this trap due to things getting more expensive to try and save money - big mistake!

Now to get out of the contract you have to pay $ 400 - major rip off!

Incident: Tuesday, 7/12/22, approximately 10:00 AM - 10:45 AM

I sent the email below to HughesNet yesterday (7/13/22 @ 9:01 PM) evening:

Good Evening, Yesterday the technician, Scott, came to my house to service my satellite. He left a HughesNet satellite laying in my neighbor's yard. I thought that he unintentionally did this but when I contacted him today, he refused to come back for the satellite. Please have the technician return as soon as possible to remove the HughesNet satellite from my neighbor's yard. Thank you, Genella Spencer

HughesNet support responded to my email in 17 minutes (7/13/22 @ 9:18PM). They brushed me off and said my complaint was to "send my outdoor dish." They also said that their Chat Support has limited resources. I need for the technician to return and immediately remove HughesNet's satellite from my neighbor's yard. Please help me.

Thank you

4 months ago we had hughes installed for wifi internet services. the first 2 months we were finishing building our home and didnt use the service but paid the monthly charge. the next 2 months we were living in our house and using the wifi for our tv watching.

we could not watch any show without the system stopping every 2 minutes and buffering. some shows we could not watch at all because it was in continous buffering.

i called the hughes number and was assured each time that it was fixed remotely and all would be well. the system continued to buffer every 2 minutes. very annoying.

now i am expected to pay the $350.00 early termination fee. why should i when the system never worked.

Philip Shipley 258 dean archer rd. jonesborough Tennessee 37659

[protected] [protected]@ gmail.com

please take care of this as i am on fixed income

I was moving to an area with few internet options. Hughesnet was recomended. I should have researched them in depth in hindsight! Terrible in every way is an understatement! I told them clearly my profession of vobstant research and stressed our need for fast internet and unlimited data for the business. I was also in school online and running my business from home and had e commerce sites active. My husband also does alot of online surfing, videos and shopping. They assured us we had best plan for our needs. Well we didnt by far... buffering non stop, no connections constantly, speeds worse than dial up 99% of the year and rep had the audacity to tell me to QUOTE "only work from 2a til 8 a". What?! Um no.

So after numerous calls and no resolution to any of the issues and really just lies and getting the runaround we were done.! I will add in our 2 yrs of misery we were hung up on, put on crazy long holds, interrogated with why we wanted to cancel, no real resolutions ever to buffering, no return calls as promised, lost call notes, language barrier issues, patronized us like we were uneducated cave dwellers and talked into things we definitely didnt want or need to get bill higher. They make it horrific to cancel. They said they did it but did not and never told us about hidden things in plan till after agreed upon. Oh PS Cancel to them meant keep taking payents! I never received the box in April week 2 to return equipment like I should have Then mid May I randomly get 3 of them same day. I did the return early next morning. They got us for upselling scams and buying extra data monthly... nothing ever got better... only worse. I declined large appraisal jobs over speeds. A LARGE exam final grade was terribly affected because it buffered and lost connection after taking 5 hrs to do 20 questions. I had 5 left when connectivity dropped at 4am! It was like I submitted incomplete exam. (So much for using internet in the power hours they rave about, huh?) no ability to lig back in to it and finish so they were all left blank as if I didnt complete my exam.

To recap : they still had service on 2 months after I requested to leave. Contract was fulfilled a long time ago. I overdrafted my bank funds 2x because they took my money out unauthorized. In calls for support or to inquire reps were rude, condescending, pushy and didnt listen or care regarding anything you had to say. They even tried to tell me to unplug tv and computers etc when not using. Absurd. Had modems replaced twice total in 2 yrs and the final straw was a call I made when data was all gone in 2 days and buffering non stop during all hours...

I was told QUOTE "well I guess youre buying tokens if you want to study or work for the rest of the month," I was speechless.

Told us another time we showed 10 active devices when I questioned all data gone in 2 days! THERE IS NO WAY. It is just us two adults, no kids. Husband works 6 days/ 12 hrs a day not incl 2 hr commute both ways. Whose using all that data? My dogs I guess. Found out I was paying extra for 5g and its not even available here yet. Nice scam there too. Wouldnt refund me when I called them out.

Theres more I could say but here we are almost 3 months later getting two attorney collection letters so far wanting 300.00 for equip missing. I have the ups tracking proof of it being received and the name of worker that signed, time and date... and even photos of me preparing the box with the attached return label.

Im not paying another dime to anyone! These people are thieves and at 9am Im calling bank to stop their access to our bank accounts just in case they decide to collect on their own from me or husband without consent.

We live in rural NY and HughesNet service is the worst I have ever experienced. The Internet service is throttled from the moment you sign on. Streaming does not work. After less than 1 weekend of attempting to use Internet, we are told we are "over our quota" and then they offer to have us pay more for a short-term token that will allow us to use shoddy Internet for a few more minutes. It's criminal to offer a service that does not work, and that is what HughesNet does. If you have to work from home — forget it. If you have friends or family over — it is an embarrassment because no one can use our Internet. Thank goodness we have Verizon data on our phones; we pay to use a Verizon hotspot because we cannot use our paid-for HughesNet service! Cancellation was painful. After providing us with horrible service, they relish taking a $215.00 early termination fee. Even our HughesNet installer warned us that the service is garbage. But we had no choice at the time. I'd choose NOTHING over HughesNet had I known we would be throwing away $100.00 a month just to pay additionally for a hotspot!

I was a customer with hughesnet for 10 years. I always made sure my bill was paid in full on time each month. One day without warning my service was canceled by hughesnet. After calling and speaking with someone from the company. They informed me that they canceled my contract due to a download. Yet, they could not provide me with any further information regarding the matter. I have medical devices that require internet connection. After a month drug out process from hughesnet. They stated that it was an error on their behalf and that my services could be reinstated. This is after I have had to change my bank info around because they were still debiting from it and a nightmare of trouble from their customer rep I had no desire to continue with their services. Instead spoke with them again another 3 separate times requesting that they discontinued me from the lifeline program. So I could take the benefits to my new company. They told me that they had canceled that program back in dec. of 2021. After months waiting to be enrolled with my new company I finally decided to contact the lifeline national verification hotline to inquire about my benefits and they inform me at this point hughesnet was holding them up and that they were still receiving the benefits being paid by that program from my account. This is ridiculous that they would do their customers this way. I as a customer never did them this way. Infact I always made sure to pay my bill on time and to be polite and loyal to them and this is what I get in return. Whenever you call them to try to get this straightened out all you get is led in a circles, hung up on and nothing but rude lies and that gets you no where. This is what makes a bad company.

I had my install 2 weeks ago. That day i was calling saying my internet is disconnecting nonstop. Ive called and chatted with them constantly almost everyday. My service disconnects and wont load. Ive been hung up on numerous times ive been left on hold when i want to talk to a manager or supervisor 3 times for 30 minutes or more until i am hung up on or realise they are not coming back to talk to me. I am being told they will charge me 125 for someone to come out and find out whats wrong with my service that hasnt worked correctly since day one. I was told last night that my upload and download speed is 0 when its suppost to be 25 thats what hughesnet promised. I was told its either modem or satellite not positioned correctly. Im so stressed im sick from all this. I just want it fixed but im getting to the point that i want to sue

We added hughes net for our lake home that is very rural. After having the service for just a few days we called to cancel it due to the service being so bad. We were then informed of the 2 yr contract. The rep on the phone never advised me of the 2 yr contract neither did the person that installed the system.

This is bate and switch.

After several years of complaining and problems with the company, I have decided to cancel my service. I have a $400 charge on my account. I have not been able to use the service successfully for a year. They changed out the equipment and left the old dish lying in my yard and refused to come and get it. I also asked them to come and get the new dish. They should be reported to the FCC for claiming to provide a service they are incapable of providing and continue to charge money.

My mistake was not checking the web before purchasing this service. My internet connections shows that it is a good connection but my devices still buffer before they start and sometimes it doesn't start. I've been a customer since March 11, 2022, and I have contacted them almost everyday nothing has change. I requested to have tech come out, since this product is under warranty for 6 months, and they don't seem to think it necessary. I think I need to consult an attorney, because I also requested for them to come and take that disc off of my roof and they said they don't do that either and if i cancel the service I have to take the radio off the back of the dish. SMH I did complain also to Dish since they referred me to them and they stated that there are a lot of complaints on this service, but when I contacted them in March for the referral they did not tell me that. Some kind of action needs to be done.

I tried Hughes Net because I thought it was a good service. I was very wrong. Service technician installed service without secured lock on internet connection. Found out about it after calling and complaining about no service. Changed passwords and then internet service showed a secure lock on connection. Never had good service and didn’t work majority of time. Finally, got tired of no service and canceled internet service. Mailed internet router back but, still waiting on box for part off of internet satellite. Received a letter from a debt collector lawyer office today [protected]) for a charge of 320.00 that I feel should not be changed to me.

I've had the service for 2years and my monthly bill keeps going with no change in my service plan.ive called several times to find out why my bill keeps going up but have not received any clear answers. As of March 2022 we still are having issues with them raising our monthly bill. We live on a fixed income and Hughes net has priced us out. We have also asked about all these insurance charges which seem to be doubled. We've tried to resolve these issues with them with no luck. So now we have no internet. How hard is it to do the right thing?