Hughes review: Complete package

First, I have been charged for all data I am already paying for. Direct TV, Verizon phone data, even though I was told it is only the time you spend on the computer, which is FALSE. This double dipping. I can't do that with my retirement and disability, why can they double charge me for a service they are not providing. I also specifically asked about this when I signed up for this service.

The service was so slow, the month that I kept it hooked up, we could not watch one movie because it would buffer continuously. While it was buffering, it was using data. I could watch it deplete on my phone app and I had my app turned to TV MODE.

Our data would be gone within the first week of being renewed.

I asked the company for a statement to show me how my data was being used so fast, a daily timeline, and was told they did not provide such a thing.

At night, we would turn off every device in the house, and still lose data by morning, how was this possible?

Worst customer service ever! I asked to speak with a supervisor during a call and was talked in circles by the representative. Every time I have called the representatives talk in circles and become so rude, I am certain they get training on this technique prior to answering the first call at HughesNet, as all phone calls go down this same path.

Today was the last straw, I have completed my contract of one year.

But was told I owe $320.00 for cancelling early, the representative said they don't do any contracts less than 2 years. This point in the call the representative was useless, rude, ignorant, nasty and typical of what I expected and there was no longer any use for the conversation to continue or for that matter to have any more contact or business with this company.

I decided that I will proceed at the lowest level first, with a formal complaint to hopefully rectify the situation. I believe that the law will be on my side, as this is NOT the first time Hughes Net has had these allegations brought against them.

I paid over $1668 for unused service, over the past year to a company that has done nothing but give me a headache and make me upset every time I have called them.

They completely MISREPRESENT the nature, characteristics and qualities of their goods and services, with false statements and fine print.

They are quick to refer you to their "contract page", when you cancel your service. IVAN #[protected]

PROCEDURAL UNCONSCIONABILITY: Downplaying significant contractual terms to the disadvantaged party

SUBSTANTIVE: excessively inflated price for the product

I feel that HughesNet has misrepresented themselves on numerous occasions. They knowingly operate using unscrupulous business practices solely for their own benefit and of no consideration for the customers.