Hughes review: Customer service is incredibly useless

I went over data in early 2021, upgraded data usage and never had issue until June 2026. June alledgly used 37 mbps in 1 day.
So troubleshoot (3 hours with rep turning devices On/off). Guess what-July went over again with basic devices hooked up (smart home tech). 7/18 talked with 3 reps, each needing a few mins to review account-2 came back and “I can not hear you, we are needing to help other customers, we can only have this line open for a short time with no response”-both hung up. 3rd Lexington-tried to keep us-too late. He went over items needed to be returned 3x. 2 boxes, electrical cables and window antenna. No need to get radio antenna from dish. Called 7/30 to confirm (Josh) was rude-said radio needs to be returned-he could not find anywhere were Lexington told me differently.
8/3 called to get return tracking for package of items tk send back. 4x online help thru text went from 2 waiting to upto 4 waiting, interesting. Called (Kath) could not for private give tracking number, confirmed it was scanned in. She (them) could not give anymore identifier info for privacy reasons.