HSBC Retail Services — credit card ripoffs!
It seems that Credit card companies are ripping the user of their cards. I constantly have to watch for their little tricks.
I have a Best Buy credit card handled through HSBC Retail Services, City of Industry, CA and Wilmington, DE. I made a purchase on March 15, 2007 and decided to take advantage of the 90 days same as cash feature. Their records show that I paid the full amount on May 11th, so I was well within the 90 days. It now appears that I will have to pay an additional $10. Why? Because I did not make a payment between March and May. Dana in Customer Services stated that I am required to make a payment, even though I fulfilled all of the other requirements. The ten dollars is a penalty fee for not making a timely payment. OUTRAGEOUS, SHOCKING, SHAMEFUL, UNPLEASANT, DESPICABLE, OFFENSIVE, AND CONTEMPTIBLE!!! If I pay in full before the 90 days is elapsed I should not have to pay any additional amount.
I fully intend to contact everyone I can think of to vociferously protest and inform them of this action. Their customer retention will drop by at least one due to this action.