Houzzauto renewing contract

A May 31, 2019 Review updated:

I am another firm had a bad experience with Houzz pro-:-( Before signing the contract they were calling every day and want me to sign the one year program with Houzz marketing they said this is just for one year and they never mentioned about any auto renewal. So I believed them and their words, so now I am really regretting that I agreed to sign a marketing contract with Houzz. After I agreed and signed with the program they spoke twice and after never called me back. They said this will be only one year program and never mentioned about auto renewal and never asked me if I would like to do the auto renewal. They have never get back to me the whole year and never call me to before the end of the year to discuss the auto-renewal program that I wish to continue or not, now they are milking my money. After I have sent them a few emails and asked them that my one year contract has been ended and stop charging my credit card but they never stopped and when I called many times left voice messages and at last manage to spoke the person and she said that she can not cancel the auto-renewal and will not reimburse the two months extra payments they have charged my credit card. When I asked are you planning to milk me my money and she said YES. Their few leads were all bogus and not worth even for the money I have paid every month. Now they are saying that they will not cancel my auto-renewal and if they do will charge 4 months fee which is totally ridiculous and unprofessional. Houzz this type of unprofessional behavior and bad customer service will make their reputation very bad in the market. Houzz staff if you are reading this make sure you contact with every pro you have offered your services on a regular basis as well as before the end of the one-year contract to make sure your customers are satisfied your provided services and if they wish to continue you auto renewal services and others. Thank you

Responses

  • Fk
    fkdesigns Oct 20, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I had the same experience. Since I signed up for past 3 years the marketing manager always called to ask if I wished to continue and offer special rate. But this year no one called. I have called during the pandemic to cancel but they said have to wait till your contract expired. So I did not realized as no one called and it was past 2 months and now they want to send to collection agency since I am not paying them.

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