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House of Fraser should win a prize for worst retailer of the year. After delivering a faulty item, instead of immediately exchanging it for a new one, they insisted in sending an engineer to look into it (less than 24h after purchase). The engineer came, but they now need extra 24h to process the problem, before they can arrange any exchange/return. According to Sale of Goods Act 1979, the consumer shouldn't ave to deal with the manufacturer, since the retailer is liable for breach of contract. Also, according to the same legislation, within 7 days the client has the RIGHT to exchange faulty good, without the company claiming the consumer is a big fat lier and is probably just moaning about the faulty item. Usually when I'm deceived I quickly give up pursuing the problem, because it's very tiring. But this time I'll go till the end and claim damage for breach of contract. Consumer, DO NOT BUY FROM THEM! They are great at selling, but after they got your money, that's it!
The complaint has been investigated and resolved to the customer’s satisfaction.
they have stolen money from my credit card an amount of 116 euros
never heard of them or enter or registred on their website
they are a scam
and the case was report to the autorithies
I can confirm that house of fraser would do such a thing they have lied and removed items from my basket saying that its out of stock within hours only to have temporarily froze the item the resolved at twice the amount I have had a online chat without any resolvement and find that they are to unexpectedly to charge you twice the amount without any clarification so expect the worst customer service also I was not able to even leave a 1 star they even try to force you to leave a five star rating a terrible company of criminals and fraudsters