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I was offered a credit facility and was charged before I even received invoices without the goods. When I contacted the company on the platform where I placed my order Fraserplus and frasers. they both will not accept fault and inform me to contact the department store the department store also denies any mistakes. Please investigate this organisation as it seems all they interested in is raising as much credit from unsuspected online shoppers. Their behaviour at times have been treating, rude and noncommittal
Claimed loss: £162
Desired outcome: Full refund and shut down of site
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The House of Fraser situation screams ‘credit trap’ to me. Call your credit card or bank and dispute the charges straight away, giving evidence that the goods were not delivered. You should be keeping records of these interactions with Fraserplus, Frasers, and the department store as they are continuously pinning you down to escape the liability. If the problem continues, contact your local consumer protection agency or trading standards office. Make sure that they do not escape by just deducting money from you and not delivering anything.
I just placed my first order with House of Fraser and I now believe it is a total scam. They charge you shipping to deliver an item - which is £5 - fair enough. But then if THEY get the item wrong - YOU pay shipping to return it - £5 each way! So they are making money hand over fist by double and triple selling the same items to people and just shipping the wrong or defective items (see the 1 and 2 star reviews on Trust Pilot) and then getting £10 per sale while getting their incorrect goods back only to incorrectly ship to some other sucker like me. Avoid this online retailer. They don't work like normal clothing retailers.