Hotwire review: Car reservation

I reserved a car through Hotwire, that was to be picked up at NU Car Rentals in LA, California for December 29, 2020 to January 2, 2021. Not long after making this reservation we were told that due to the pandemic there was a stay in place order for LA, California, and the number of Covid-19 numbers were escalating out of control there. There was also information stating that they were discouraging leisure travel. Out of safety I canceled my flight going to LA; that was also made through Hotwire for American Airlines. American Airlines was very obliging in changing my reservation for a small charge. I in turn contacted Hotwire to see if I could bank my money I paid for the car reservation to use when things got safer in LA, California. I was told that it was reserved with NU Car Rental and they couldn't do anything. I in turn contacted NU Car Rental to see if I could bank the money for a near future rental when I could travel there safely due to this pandemic. They told me that it was in the hands of Hotwire. Apparently, I have been getting the run around. I am not looking for a refund, only looking to book in the very near future when the pandemic in LA gets under control. How can a business honestly keep money for a reservation that wasn't used, especially when we are in the midst of a pandemic? This seems very unfair, and most businesses are obliging their customers do to this awful situation that we are all experiencing. I will not use Hotwire in the future if this is how they treat customers, and I will let others know as well.