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HotelValues

HotelValues review: House values booking

J
Author of the review
2:00 pm EST
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Reservation made November 17, 2023, for March 01, 2024 through March 04, 2024. Conformation number R4572145072.

I thought I was booking a room at Candle Suites, Frisco Texas, directly, but it turns out I was dealing with Hotel Values. I booked a “Studio 1 King Bed Suite, Hearing accessible, Roll in Shower. “ what I got was a queen bed and reg shower. Clerk at the desk said it was the last room available. I have a very bad back and require hand bars and a seat to shower. When I went to the desk to make inquiries that’s when I found out I had been dealing with a third party (hotel values). the hotel said they were not responsible for any mistakes made by hotel values. They were able to give me a shower seat but that was all. The charges for the room I booked was

March 01, 2024. $145.00

March 02, 2024. $144.00

March 03, 2024. $105.00

Tax recovery charges & service fee. $168.47

TOTAL $562.47

The hotel couldn’t help me with the cost because it was hotel values cost.

I feel totally ripped off, we were there for my grandsons wedding and the accommodations we had were challenging and uncomfortable for us.

Claimed loss: Difference between what I paid for the king bed etc. and what we actually got, the queen bed etc.

Desired outcome: I would like a refund.

Confidential Information Hidden: This section contains confidential information visible to verified HotelValues representatives only. If you are affiliated with HotelValues, please claim your business to access these details.

Update by Jackie Bartylla
Mar 07, 2024 2:13 pm EST

Refund for

The difference in cost between the rooms and the $168.47.

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