HotelValues
Reviews and Complaints

On Aug. 17, 2022, I went online to reserve a room at the Holiday Inn Express, Windsor Locks, Conn. I thought I was dealing directly with the hotel. The rate was $131.47 with an additional $55.58 in "tax recovery charges & service fees." I waited until I was at the hotel before inquiring about the service fees. The manager told me that, since I had booked with a third party, getaroom.com, I would have to inquire with them. That was the first time I realized I had booked with someone other than Holiday Inn. Also, Holiday Inn wouldn't or couldn't apply any discounts and, for the first time in my experience, a hotel (Holiday Inn) refused to give me a receipt at checkout for the same reason: they said I would have to get it from getaroom, which I later found out to be hotelvalues.com.

I calculated that Hotelvalues scammed me out of at least $36 for a one-night stay, more if I consider Holiday Inn's discount for veterans, a discount not available at Hotelvalues. Also for the first time in my experience, the charges on my credit card were pending for a week before Hotelvalues finally charged me the full amount.

DO NOT USE THIS SITE! Just call the hotel you want to book through.

I “thought” I was booking through Homewood Suites by Hilton, but somehow got directed to this site. Through my phone, I booked a room for one night and received a reservation number. 10 minutes later when I arrived at the hotel, they had only one room left, which was a Queen Suite with Disabled accommodations, located by the exit door on the ground floor. There was a reservation for the room by someone else, so this outfit had to know that! Because I had prepaid, I got the room over the poor soul that had not prepaid for his/her room.

My understanding was the room was $177. Plus taxes, etc. When I checked out I was given a receipt for $199.32 and then I learned later, the hotel is not suppose to give you a receipt because “it shows what the third-party paid for the room”. I didn’t know there was a third party?! When I looked at my credit card charges, I saw the amount charged was $287.96.

I called the hotel and found they weren’t the ones doing the billing, it was the “third party”, THIS COMPANY. Called the number on my credit card and was told the difference was in the cost of the “Tax Recovery Charges & Service Fees.” Which amounted to $78.96. I would never have paid $287.96 for one night’s stay in a 3-star hotel, in Ontario, California!

Rip-off, SCAM!

https://www.silent-gardens.com/blog/hotel-booking-scam-warning-do-not-use-guestreservations-com/

If you are a victim of guys reservations.com , getaroom.com and hotelvalues.com please as public service report this scam to your District Attorney, FTC and local law enforcement.

This site is awful. They are dishonest, I booked a nonrefundable hotel room for a higher price than the actual Hilton Garden Inn price. I, like another complainant, thought I was booking on the Hilton web site. We booked a room for two nights. The "tax recovery charge" was $286. Much more than the cost of the room itself. Keep away from these thieves.

add me to this list of terrible experiences...a learning experience for a price! Next time i will be more aware of where the internet directs my search!

A very similar situation happened to me - booking Hampton by Hilton at Exeter UK.

Is there any way Hotelvalues.com site can be taken down?

Les

The same thing happened to me, this website is a complete scam!

compete fraud site...be very careful.. it appeared as though i was booking straight with Hampton INn, but was actually thru hotelvalue.com.. Hampton refused my reservation.. and was impossible to even get refunded. stay away!

This is a RIP OFF SITE! I booked a hotel, Microtel, for $60, the bill with the fees came to $98+ I thought this was the Microtel site. No notice of extra fees or such. These people are THIEVES! Next post, to Facebook!

I to was ripped off by hotelvalues.com. A few minutes after I booked, I realized that they charged me an additional $68 to book the room. I immediately cancelled the room and they sent me a cancellation email. I had booked this 2 months before trip. I realized they had not refunded my money yet. I then looked at cancellation email and noticed that it said the "Cancelation Fee" was the amount that I paid for room. I am trying to contact them for refund, and no one will answer. They should not be allowed to do business. They are crooks

I was scammed by hotelvalues.com.

I thought I was on the best western site. Deceitful.

I agreed to pay $183. Then they charged me a $75 “service fee” to book online. Deceitful.

When I got to the hotel they informed me that this room was only $163. I paid $258 with hotelvalues.com!

A charge for $211.17 made for room service at Hyatt Hotels for December 12, 2023 and no evidence of payment to Hyatt account shown . Request full reimbursement.

Reservation R4511929780 for 18/10/23

I cancelled within 24 hours.

Did not stay.

Rebooked successfully for next day 19/10/23

You have taken the full charge for both stays NOT one.

Please refund one immediately

I booked a one night stay in showboat in Atlantic City NJ on 9/18/23 but cancelled it with in one hour on booking.com and it clearly said free cancellation until 9/20/23 but still charged me $298.74. A bunch of crooks.

I made a reservation through this site yesterday June 19 2023 and was charged a rate far above the advertised rate. I immediately cancelled the reservation within the hour but till now I did not get any refund.

Please refund my money ASAP.

Confirmation #: R4275106478

Booking ref. # : [protected]

Thank you.

Kevin Zammit

HotelValues is not providing any value to customers. They are ripping people off. Customers should file a class action lawsuit against this company. The company is being deceptive and not refunding customers.

No one wants to be a customer of this company because it is not providing any value added services. Only ripping travelers off.

Could you please send me the invoice for the

Booking Ref. # [protected]

Booking Confirmation # R4136337684

at Parkhotel Stuttgart Messe-Airport

Check-in: Sunday, Apr 23, 2023

Check-out: Monday, Apr 24, 2023

Guests

Bogdan Putin

Bogdan-Gheorghe Putin

[protected]

bogdan.putin@johnsonelectric.com

Thank you

Hotelvalues.com guestreservations.com Travel Agent all same company. Advertise a very low rate than hit you with huge service fees on confirmation doubling your bill. Avoid at all costs.

San Luis Obispo Hotel booking online April 11 2023

Hi,

we don`t know why this could have happened. You send us a confirmation about our stay at Holiday Inn Bologna fiera from Feb. 15 to Feb 17. We booked and shall be travelling from March 16 to March 18.

Best regards

Harald Fruechtenicht

When I made this reservation I chose the free cancellation option. However, after I paid it stated that its nonrefundable. My receipt stated it’s refundable if canceled.

The incident happened on February 1 11:36am GMT+10. I called them to cancel several times and was told it was nonrefundable. The advertisement is deceitful.