HotelValues’s earns a 1.0-star rating from 262 reviews, showing that the majority of hospitality industry clients are dissatisfied with valuation services.
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Exceptional Comfort and Service at HVS Spa Retreat
I recently indulged in the rejuvenating spa services at HVS Spa Retreat, and I must say, it was an unforgettable experience. From the moment I stepped in, I was greeted with warmth and professionalism. The ambiance was soothing, and the skilled therapists delivered a top-notch treatment that left me feeling refreshed and relaxed. The attention to detail and personalized care made me feel like a valued guest. I highly recommend the spa's signature massage for ultimate relaxation.
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Pros
- Global reach with local expertise
- Comprehensive industry insights
- Trusted valuation leader
- Diverse consulting services
- Pioneering industry research
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Cons
- Limited Service Scope: HVS focuses primarily on hospitality, which may not cater to clients seeking diversified investment advice beyond this sector.
- High Competition: HVS operates in a highly competitive market with firms like CBRE Hotels and STR, which can limit market share growth.
- Specialization Risk: Specializing in the hotel industry exposes HVS to sector-specific downturns, such as those caused by pandemics or economic recessions.
- Fee Structure Transparency: Clients may find it challenging to understand the fee structure for various consulting services, potentially affecting trust and client retention.
HotelValues Complaints 261
Hotel transfer/cancellation
Hi Sir, Dera sir/madam, It was a shocked to find out the air-cond system broke down at Hotel Mercure Grenoble Centre Alpotel when we checked in on 1st July 2024. The hotel has transferred Mr Lai booking to Hotel Mercure Grenoble centre President after our complaints. Some of us have to stay back in this hotel without A/C due to limited room at Mercure...
Read full review of HotelValuesRefund
My flight to San Luis Obispo got cancelled due to the extreme weather that hit California the beginning of February and which forced me to cancel my hotel and rental car. I've gotten the same response on 8 separate attempts that customer care can't get a hold of the hotel. Below is the GM of the Marriot authorizing the refund. The last person I spoke with...
Read full review of HotelValuesHotel room for 5 nights
I used the hotelvalues.com website to book a room for 5 nights from March 12th through March 16th at the Hampton Inn in Lewisville, Texas. I booked this room on March 10th.
I have incurred a charge of $906.23 from hotelvalues.com on my Visa credit card. The Hampton Inn in Lewisville, Texas has charged $690.20 to me for the same 5 nights.
The Hampton Inn in Lewisville, Texas did not find where hotelvalues.com had reserved a room for me for those 5 nights. As a result, they charged the $690.20 to me.
I have been overcharged in the amount of $906.23 by hotelvalues.com. I think that this may be a fraudulent website. I would like to receive a refund of $906.23 from hotelvalues.com.
I have called my credit card company to issue a dispute. They are investigating to see if I can reclaim the $906.23.
My e-mail address is [protected]@bellsouth.net.
Claimed loss: $906.23
Desired outcome: Please refund.
Confidential Information Hidden: This section contains confidential information visible to verified HotelValues representatives only. If you are affiliated with HotelValues, please claim your business to access these details.
Is HotelValues Legit?
HotelValues earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
HotelValues has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for hvs.com can be seen as a positive aspect for HotelValues as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of HotelValues's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Hvs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Hvs.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
The HotelValues website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
We looked up HotelValues and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While HotelValues has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 261 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- HotelValues protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
House values booking
Reservation made November 17, 2023, for March 01, 2024 through March 04, 2024. Conformation number R4572145072. I thought I was booking a room at Candle Suites, Frisco Texas, directly, but it turns out I was dealing with Hotel Values. I booked a “Studio 1 King Bed Suite, Hearing accessible, Roll in Shower. “ what I got was a queen bed and reg shower...
Read full review of HotelValuesGot tricked!
I thought I was booking directly with the Hilton Garden Inn Cherry Creek for a recent stay that I had. The page looked exactly like the page I've reserved hotel rooms in the past - which I stay at that hotel at least 12 times a year. I not only was charged an addition $30 per night than the hotel actually was charging but then had an addition $121 in Tax Recovery Charge and Service Fees. So I paid an additional $168.46 for the two night stay. To make matters worse, they didn't refund me any money, they said their terms and conditions were clearly displayed and that there was nothing that they could do. I asked if I could speak to a manager and they foreign lady said their manager wasn't taking calls at that time. They are a very deceptive company and should be taken out of business!
Claimed loss: $168.46
Desired outcome: A refund and hopefully their practices changed
Confidential Information Hidden: This section contains confidential information visible to verified HotelValues representatives only. If you are affiliated with HotelValues, please claim your business to access these details.
Booket rom på scandic hotel stavanger skulle koste 1514kr. De spurte om kort nr navn la inn alt og gikk til betaling. Så etter jeg hadde betalt kom det et gebyr på 600kr som ikke var nevnt i prisen. Hold dere langt vekk fra denne siden...😡😡😡🤬🤬
Hotel booking
I booked a hotel through what I thought was the actual hotel website (Doubletree Hilton, Campbell- Pruneyard). I mistakenly cancelled the reservation 2 minutes later but in no way did they tell me it was non-refundable. I wanted to reinstate so called them, they said they would contact the hotel to see if they would refund, then said the hotel said no. I called the hotel and they also said they would not refund. So I called Hilton Honors and they told me to dispute it. I cant even figure out a way to lodge a complaint with the BBB because they can't find the company. Never, ever again will I book online. And I'm pissed at NAYRI from the Campbell Hilton who is obviously getting kick-backs. 2 minutes? Who does that? Plus the fees were almost $200, I was just in a rush because I finally found out when my daughter was graduating from college and wanted to book a room there (repeat guests). SMH I'm so mad.
Claimed loss: Potential $730 but I already disputed with cc.
Desired outcome: Restoration of faith in humanity.
Confidential Information Hidden: This section contains confidential information visible to verified HotelValues representatives only. If you are affiliated with HotelValues, please claim your business to access these details.
HotelValues
I was on the hotel website and some how ended up on HotelValues and was charged 139.01 for taxes and fees. When I called in I was offered 10% but I explained I wasn't aware I was on their website. I called immediately when I received the confirmation. Check-in: Tuesday, Jan 30, 2024
Check-out: Thursday, Feb 01, 2024 2 Nights 2 Adults
Holiday Inn Express Statesboro
427 S. Main Street Statesboro, GA 30458
Booking Ref. #
[protected]
Room 1: 1 King Bed (Delhia Fields - 2 adults, 0 children)
Free Breakfast and Free Parking
Tue, Jan 30
US$119.00
Wed, Jan 31
US$119.00
Claimed loss: 377.01
Desired outcome: Refund
Confidential Information Hidden: This section contains confidential information visible to verified HotelValues representatives only. If you are affiliated with HotelValues, please claim your business to access these details.
Hotel room reservation
I booked a Hong Kong Soravit on Granville Hotel through hotelvalues.com. I see the total price with resort fees so I agreed and use my credit card to pay.
then I see my email sent me the confirmation from [protected]@hotelvalues.com , it shows the total price different than the one I saw , it adds on Tax Recovery Charges & Services US$178.03
My Hotel booking was US $494.36
Resort Fees US $ 41.45
Then they add the Tax Recovery Charges & Services US$178.03 , which is huge tax and I did not know this will be charges to my credit card . It is not honest to do that. I am file a claim about it.
When I try to call them [protected] , they sent me a case number from [protected]@priceline.com
When I try to call them to complaint about it, they said I was booked through ?guestreservations.com . They are so confusing and not honest.
Claimed loss: US$178.03
Confidential Information Hidden: This section contains confidential information visible to verified HotelValues representatives only. If you are affiliated with HotelValues, please claim your business to access these details.
Hotel accommodation
We booked online for 95$ for 2 nights. We were not aware of the low standards of the hotel. When we arrived and seen condition and smell of hotel we tried to cancel but told we had to talk to hotelvalues. We called but customer service was rude and not willing to help us at all. Saying we were aware when we signed up online. We were not aware of hotel being run down, mold, hair in bathroom, holes in floor, the smell. We booked on way to hotel before 3 but didn't arrive at hotel until after 3 so we are not able to cancel 24 hours prior too. I understand cancellation policies but no one is willing work with us. Additionally there is 128$ tax and recovery charge for services. There are no services, cleaning seems to be on strike. DO NOT BOOK with Hotelvalues or Thriftlodge.
Confidential Information Hidden: This section contains confidential information visible to verified HotelValues representatives only. If you are affiliated with HotelValues, please claim your business to access these details.
LODGING plus egregious extra unwarranted "fee"
THis company is falsely representing their entity as a Marriott Hotel Reservationist at the TownPlace Suites in Hot Springs, AR. I booked the reservation under the premise I was dealing with the Marriott Hotel System. Once the reservation was confirmed, these crooks added $110.45 in "service fees" in addition to the lodging booking. I immediately, a few minutes later and upon realizing I was dealing with a fraudulent company, cancelled the reservation and received a confirmation of cancellation. However, this company processed a charge to my credit card totaling $315.45 including the $110.45 bogus charge. I disputed the charge but this entity refuses to credit the charge back despite providing a bona fide cancellation confirmation for the total stay.
Claimed loss: $315.45
Desired outcome: Full refund of the reservation charge fraudulently assessed by this totally misrepresentative
This entity is falsely representing itself as Marriott Hotel's system which it is NOT. Just an online crook firm designed to steal monies from senior citizens illegally
Reservation scam
Last night I looked at hotels in Freeport Maine. First, I thought I was dealing with the hotel itself - but this company surreptitiously takes over the online reservation process.
I am in Oregon trying to speculate when I will arrive in Maine 7 months from now for a wedding, and gave my debit card number thinking this was a normal situation where the hotel takes the card # and holds the room.
I have no idea what day or flight I will arrive on in June of 2024; the hotelvalues.com system took my money without telling me what kind of room I had reserved, and, after the payment had gone through, the Cancellation/Refund policy showed up: No refunds or cancellations! I wanted to hold a room - this no cancellation policy is their policy, not the policy of the hotel (whom I thought I was dealing with). I called to complain - they refuse to refund my $588.00.
Claimed loss: $588.00
Desired outcome: Refund!
Booking and fraud
I was booking the palace hotel dubai down town I search palace down town dubai and this site opened. I thought this is hotel website and I booked the room but when I received the email date was wrong I called same time on the number was in email they told me their will be no refund bcoz they charge me full . I told them no hotel in the world charge full...
Read full review of HotelValuesUnexpected charges and misrepresentation.
This site represented themselves as the hotel site, "Suncadia.com". Upon making a reservation, 11/21/23, 9:00 am, with an error upon clicking, I immediately called service to change, by (1) day the arrival to 11/22/23; within 1 hr. of making the reservation. I was informed the reservation could not be changed, the fees and charges would remain, there was an additional 80$ service fee, and nothing could be done.
Ref#[protected] is their number, and this appears to be a common "bait and switch". The service fee was not listed in the room pricing, the cancellation agreement was sent with the confirmation, which makes it impossible to change.
Claimed loss: 321$.00
Desired outcome: I request the company Credit back the $dollar amount, revise their representation.
Non Payment via Single Use Card
Greetings,
one of my guests booked with you, we checked them in and had several issues with the single use card. It finally went through but then the room charge was REVERSED AFTER THEY STAYED. This is utterly ridiculous behavior from your company. I advised the guest to never book with you again.
You currently OWE US $86.59
Confirmation Number: 85098EE008931
Date Range: 11/18/23 - 11/19/23
Guest: BRAUN, JULIE
Property: AmericInn by Wyndham in Baxter / Brainerd
Claimed loss: $86.59
Desired outcome: To pay what is owed.
Hotel received booking, but not the payment.
Reservation Confirmation #R4499381422
for Courtyard Columbus Airport
2901 Airport Drive, Columbus OH 43219
Check-In: Wed Oct 11, 2023
Check-Out: Mon Oct 16, 2023
5 nights
2 adults
Booking Ref: [protected]
Please provide documentation showing that Hotel Values paid Courtyard for the reservation. When I arrived there, they had the reservation but not the payment. Unknown to me, they charged my Visa for the same stay; therefore, I have now paid for this twice. If I can show verification from you that you paid Courtyard, I will contact them to receive reimbursement.
Claim Number: CN04233488
Claimed loss: $1509.68
Desired outcome: Request documentation showing this was paid to Courtyard.
Ridiculous service fees
Booked a hotel room through what I thought was the hotel's official website, but turned out to be a sponsored ad from HotelValues that was deceivingly promoted on Google. The room cost about $300 per night and I booked a stay for 2 nights. After proceeding all the way to the checkout page I was finally given a summary of the charges and noticed another...
Read full review of HotelValuesDouble booking reservation
Tried to book reservation online and kept getting an error message. Exited and tried to book again and it went through. Then two reservations went through as prepaid and they would not cancel the one reservation because of the policy that it was prepaid and non refundable. But again, we received an error message when booking the first time.
reservation #'s R4549161328
R4549187772
$558.80
Claimed loss: $558.80
Desired outcome: Refund for the reservation that was booked but message said there was an error.
Exact same thing happened me! Exactly, and the a$$ hats have zero interest in making things right.
Hotel booking trickery
I recently booked a hotel room near Jackson, Mississippi believing I was booking directly through the hotel. Somehow, I ended up booking through HotelValues and was charged excessive fees of $137.64 for "Tax Recovery Charges & Service Fees" for a two day stay for just one room. This is a total scam. When booking through the actual hotel, the taxes for two nights total $45.36. Avoid this company.
Desired outcome: I'd like to have the excessive fees of $92.28 refunded.
Hello. Did they make your refund? The same thing happened to me, but I can't get in touch with anyone…
Hotel Values.com
I reserved a hotel room in St John NB, Canada for three nights while visiting my mother in the local hospital. I didn't realize I would be charged in US$ and that there would be a 200+ $ fee added on to the bill. I need to have this resolved immediately, so I can find another hotel tonight. This was ridiculous!
My reservation number is R4519972899 at Holiday Inn Express, in St John New Brunswick, Canada.
Valerie Austin
Desired outcome: Please refund
Undue fees added to a hotel reservation
As I was trying to reserve a room in a swiss hotel directly on the hotel website, I unwillingly found myself on hotelvalues which reserved the room and added 208E85 euros which I thought were the domestic taxes.
Upon arriving at the Hotel du Port, I realized that the city of Lausanne charged 8 euros and certainly not over 200 !
I realized that I had been the victim of a fraud on the part of Hotel values.
I now understand that it is very frequent and that many complaints have been published on internet.
I hope you will have at heart to restore the confidence of your clients.
Thank you for indemnizing me.
Catherine Gaston-Mathé
Desired outcome: reimbursement of the undue fees (208 euros)
About HotelValues
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3. Writing the title:
Summarize the main issue with HotelValues in the 'Complaint Title' section.
4. Detailing the experience:
- Mention key areas of concern.
- Provide details about any transactions with the company.
- Describe the nature of the issue.
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Overview of HotelValues complaint handling
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HotelValues Contacts
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HotelValues phone numbers+1 (800) 327-1200+1 (800) 327-1200Click up if you have successfully reached HotelValues by calling +1 (800) 327-1200 phone number 131 131 users reported that they have successfully reached HotelValues by calling +1 (800) 327-1200 phone number Click down if you have unsuccessfully reached HotelValues by calling +1 (800) 327-1200 phone number 2 2 users reported that they have UNsuccessfully reached HotelValues by calling +1 (800) 327-1200 phone number
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HotelValues emailsinformation@hvs.com100%Confidence score: 100%Supporteguerrero@hvs.com100%Confidence score: 100%jberean@hvs.com100%Confidence score: 100%mlynn@hvs.com100%Confidence score: 100%smellen@hvs.com100%Confidence score: 100%jlee@hvs.com100%Confidence score: 100%info@hvs.com100%Confidence score: 100%jrebullida@hvs.com99%Confidence score: 99%marketingbleversee@hvs.com99%Confidence score: 99%managementmkeith@hvs.com99%Confidence score: 99%marketinglpott@hvs.com99%Confidence score: 99%jsnyder@hvs.com99%Confidence score: 99%executivemearle@hvs.com99%Confidence score: 99%bharris@hvs.com99%Confidence score: 99%kdonahue@hvs.com99%Confidence score: 99%executiverkett@hvs.com99%Confidence score: 99%management
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HotelValues social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 01, 2024
Most discussed complaints
Cancellation of wrong order no confirmation + refundRecent comments about HotelValues company
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