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HotelValues
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HotelValues complaints 260

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C
6:56 am EDT

HotelValues No refund of eligible amount on cancellation which was confirmed on site while cancelling the booking

HotelValues.com — Charges. I made a reservation on 06/29/21 using Hotel values. It was for 1 night at Crown Plaza Gurugram (India) and the price that showed online was $345.24 total. Due to certain emergency, I was forced to cancel the booking on the same day. After cancellation the following message was received via mail:

Costs & Fees
Subtotal US$213.10
Extra Person Fees US$26.98
Tax Recovery Charges & Service Fees US$105.16
(See Details Below)
Total US$345.24

This payment will be processed in the United States and will appear on your statement as "cci*Hotel Res".

A refund of US$345.24 has been processed and applied to your credit card.
By booking this reservation you have accepted the Terms and Conditions.

Till today I haven't received any refund. While I contacted the Hotel "Crown Plaza Gurugram" and asked for the refund, I have been informed that they can't help as this booking s through 3rd Party. While I asked for the contact number of the HotelValue.com, they expressed their inability for the same as well.

Pseudonym: [protected]@hotelvalues.com
Fraudulent email: [protected]@hotelvalues.com

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Ccroll
Bishopville, US
Jul 09, 2022 12:08 pm EDT

I wish I would have read these reviews. I booked a hotel reservation, thinking I was using the actual hotel's website. Once I figured out the mistake, I immediately cancelled the reservation through hotelvalues.com within 15 minutes. They refunded all but $250, and I was WELL within the cancellation policy.

I have since filed a dispute with my credit card company for this transaction, as I cannot get through to anyone from hotelvalues.com.

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Ray DeGennaro
, US
Aug 07, 2021 10:12 am EDT

Never use Hotelvalues.com. They have more hidden fees than you can imagine. True, Hotelvalues says these fees are disclosed in writing, but you must understand that when you ask about them, a person with a thick accent will mumble something that sounds as if you'll be paying a lower figure than you will actually be billed. Customer service is poor. To summarize: extra fees, poor disclosure, mumbled reassurances, a much bigger bill than expected, and poor follow-up service.

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A
9:57 pm EST

HotelValues excessive booking fees and scam posting as the desired hotel

I am sorry to say that I have the same complaint that I now see has been made by many others. Shut these people down!

Desired outcome: refune of excessive fees

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K
10:37 pm EDT

HotelValues Undisclosed booking fee

On June 9th, I booked a room for two nights at Holiday Inn Express Pensacola via hotelvalues.com. When I received their confirmation, it had a previously undisclosed fee "Tax Recovery Charges & Service Fees" of $197.04. I called them and demanded that they refund that fee, and they refused. Confirmation number is R2575880836. (See attached screenshot)

I want this fee refunded, and I want hotelvalues banned from advertising via Google.

Desired outcome: Refund my fee. Ban hotelvalues from advertising via Google.

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Use my name
Lyndonville, Vermont, US
Aug 13, 2021 11:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

These people are criminals. They steal money. I booked a stay at Days Inn in Blairsville, PA and the room rate was $242. These [censored] added $142 AFTER I completed the reservation. Google needs to ban these thieves.

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Eileen Sandberg Sunderland
, US
Jul 31, 2021 6:36 pm EDT

DO NOT USE THIS COMPANY AND MAKE SURE YOU ARE BOOKING DIRECTLY WITH the Hotel you are reserving. I thought I was (similar to other reviews here). I also received a previously undisclosed fee of $655! It was not clear about a no cancellation policy, no hotel has that policy. I am disputing the charge with my Credit Card company. I am also filing claims with the Consumer Protection Agency in California and my city councilman and State Assembly Person. They will not get away with continuing to conduct business in this way.

Reservation Details
Status CONFIRMED
Conf. # R2685249776
Arrival Tuesday, Aug 31, 2021
Departure Wednesday, Sep 08, 2021
Costs & Fees
Subtotal US$1, 466.30
Tax Recovery Charges & Service Fees
(See Details Below)
US$655.23
Total US$2, 121.53
This payment will be processed in the United States and will appear on your statement as "cci*Hotel Res".
By booking this reservation you have accepted the Terms and Conditions.

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N
6:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HotelValues False advertisement on a hotel room listed for certain price not honor/ non disclosed super high fees until reservation is summited

Hello
My name is Nicolas Carreno, on July 22m2021 I made a big mistake by booking a hotel room online in Goleta, CA
I searched the web for the best possible price I saw the hotelvalues.com advertised a room listed at 125.00 us dollars which seems reasonable, prior to booking I called the same hotel for pricing and there were 149.00 us dollars if have done it in person or over the phone directly to the same hotel since I'm on a fixed income and the pandemic problems I tried to save some money. I filled out the required reservation form and submitted it along with my credit card for payment, a few minutes later I received the confirmation number and a summary of the charges which there were way too much different from what I had made the reservation. They charged 149 00 plus 88.00 in taxes and fees total bill of 229.00 normally bed tax fees in a hotel would it be between 20.00 and 28.00 us dollars that extra fees that they imposed were never disclosed in the pre-booking reservation including the non-refundable cancellation they disclosed the nonrefundable reservation policy after the fact, once you submit the payment and booking reservation. I immediately called the company to cancel, they said that I could not cancel. This deceiving practice is unacceptable this company has numerous complaints on the same issues I believe that this company should be blocked and ban from doing business they should be stopped before they continue to scam more innocent people.

Desired outcome: to have this company removed from, doing deceiving and unscrupulous business, I would like to have that extra money refund to me report this company to the US attorney general consumer protection.

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J
3:40 pm EDT

HotelValues Spoofed hotel website

Predatory website that looked like the hotel's site. Selected my room and rate, entered credit card but the tax was not displayed. I had thought it would be on the next page after confirming but my cc was automatically charged a tax rate of well over 50%.
They would not refund my money and the hotel could not do anything about it.
This company needs to be investigated and shut down.

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A
2:47 pm EDT

HotelValues Excessive fee

Thought I was booking direct with Holiday Inn in Long Branch NJ. Only to discover this particular web site appeared for reservation booking, my mistake. In booking they charged me in excess of $150.00 representing their fees for a simple process. The true cost of the hotel was $565.59 with this company charging me $736.09. Tried contact the company with zero success.
Based on prior posting it appears this was not the first nor I presume the last gouging of clients. No method to obtain a refund but strongly suggest the FTC review their business practices.

Desired outcome: Refund of $125.00

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S
11:55 am EDT

HotelValues Hotel stay "tax recovery charges & service fees"

We were travelling for business, and looked online for the best room rate - which we found at The Quality Inn - Price, Ut. It was $93 per night. I signed a receipt at the hotel, agreeing to the $93 per night rate.
I made the reservation through the Quality Inn Website, however, 2 different charges appeared on my account. $330 & $210. When I received my confirmation, it stated it was from hotelvalues.com, and that they charged me $110.82 in Tax Recovery Charges & Service Fees
Tax should have been $10.82 at the Utah 5.02% Lodging rate (.675 sales tax, and 5.02 Lodging)
This "fee" is more than the room rate! When I called, because I now have $540.82 in charges on my card, I was told they couldn't refund the extra $100 they charged on the $330 amt, but could ask the hotel to refund the $210. He said - it is a resort fee.. It is NOT a resort! There is no Resort fee in Utah! I am livid! I could not get through to the customer service assistant. He finally offered $33.08 in a refund, but I told him this is not acceptable - or LEGAL! Who would pay an extra $110 on top of a $93 Room rate?
He kept saying that when I gave my email address, I agreed to the charges. I told him I wouldn't have agreed to that. Also, on my Reservation Confirmation email, it doesn't even show the room rate - only a Subtotal of $219.98 - which isn't even the total of the Room Rate plus Tax! Then it adds the $110.82 in fees! The phone number for them is [protected]

Desired outcome: Refund of $135.42 & $210.02 which is what I was charged over the amount I should have been charged which was $195.86

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K
9:12 pm EDT

HotelValues Hotel reservation charges

Thought I was booking a room directly thru Hawthorn Suites by Wyndam and was not informed the huge booking charges until after the charge went thru. $376 bill plus their $220.98 for a total of $597.60. I called immediately but they would not let me cancel. I was adamant I wanted to cancel or I would protest charge. So they Cancelled but still charged me. So No Room but $597 charge. So I asked them not to cancel since I am still paying charge. So even now 3 days later the Hotel and Priceline (whom they booked thru) still has reservation but Hotelvalues says they will still cancel the reservatio but still charge me.

Desired outcome: don't cancel my rooms and these people should be put out of business!

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R
11:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HotelValues Posing as major hotel chains and overcharging on room reservations

I booked a one night stay at Homewood Suites in Burlington, Ontario, Canada at the advertised rate of $129.00. The booking was made at that rate but when I checked my credit card the total cost was $182.78. There was a $53.78 cost for 'Tax Recovery Charges and Service Fees'. Like all of the other complaints about this outfit, how can they get away with this.

Google must be getting enough feedback about these companies that they should be taking some action to get them off their search/site.

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P
10:33 am EDT

HotelValues Best western hotel reservation

July 8 2021
I thought I was booking a hotel room at Best Western Plus in Downtown Indianapolis from Best Western Hotels' direct website. I had to move quickly and did not realize that I was being charged nearly $350 over the Hotel's actual rate. The additional fee was called "Tax Recovery Charge and Additional Fees". I expected there to be some head tax but nothing like that.
The confirmation came from the hotelvalues.com domain.
R2646647203
Best Western Booking Number
[protected]

Desired outcome: Refund of the Tax Recovery Charge

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K
11:15 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

7/6/2021: I logged on to a website that I thought was Comfort Inn Suite hotel, and called the 1-800 number to book for my mom. 1) The sales rep implied that he worked for the hotel, and he agreed to a low price which I made him repeat so as to both parties agreeing on a bottom line price. 2) He sent me a confirmation email that was 20% higher than agreed...

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H
12:30 pm EDT

HotelValues Three nights reservation for reunion resort and golf club

The worst company I have ever dealt with for reservation they charged me extra 400$. Never use them for any reservations and worst customer service ever. And when I called I thought I was calling the hotel because the was the number popped up when I was trying to do the reservation online. But when they answered they never told me that they were third part doing the reservation for the hotel. So basically it is just a rib off.

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J
2:15 pm EDT

HotelValues Reservation over charge

I reserved a hotel with Hotel Values, and they overcharged my credit card by $205.43. The reservation was for 3 nights, and I have a receipt from the hotel for $361.71. Hotel Values charged my credit card $567.14, which is $205.43 over the total amount on the receipt from the hotel. I have spoken to Hotel Values customer service for a refund of the difference, and they said the reservation is nonrefundable. I spent an hour and a half on the phone with Customer Service, and was offered a 10% "discount," 15% "discount," and a 20% "discount" then was disconnected. I called back and given a runaround with various Customer Service reps and "supervisors". I insisted that a refund of $205.43 is due because I was overcharged and told a manager would call me back. The manager has not responded. I have used this service in the past with no problems (correct billing etc.) This time the price was obviously wrong, and they are not willing to correct their mistake. I will not recommend this service to anyone and will never use it again for reservations.

Desired outcome: Refund of $205.43

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V
4:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HotelValues Non-refundable booking

I booked three nights at the Big Horn Resort in Billings Mt.. The reason for booking this hotel was for their water park. I found out that the water park is closed, the hotel pool is closed, the game room is closed and now I'm stuck there because I can't cancel the reservation. By the way, Big Horn's website doesn't mention anything about these closures.

Desired outcome: refund

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M
10:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HotelValues Hotel reservations

My husband and I reserved two rooms through getaroom.com at Hotel Indigo New Orleans. Called the hotel eight days later to ensure a smooth trip only to find out that only one room had been reserved. After two hours on the phone with getaroom.com to work out the issue we ended up cancelling our reservation with getaroom.com. Getaroom.com insisted on charging us a cancelation fee for their mistake. We cancelled four days before our scheduled arrival because of their mistake and they want to charge us a cancellation fee?! Pure insanity. I feel as though the getaroom.com is scamming people. I am now disputing the charge with my credit card company. This is completely unfair. Our two reservation numbers are #R2590059571 and #R2590060802. What you are putting my family through is completely unethical, return all of our funds.

Desired outcome: full refund

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M
7:31 pm EST

HotelValues Fraudulent identification and pricing

HotelValues.com does not say anything about being a 3rd party reservation site. Then they charged me 42.6% in fees and taxes for the reservation. I will never (NEVER!) do this again.

Desired outcome: Expose their fraudulent business practices and put them out of business.

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L
10:05 am EDT

HotelValues Hotel room reservation

I am so embarrassed to say I got scammed by these people. I was trying to book for a wedding in October using a block. When they quoted me more than a $100/night more than the guaranteed rate for the block, I couldn't believe it. I asked at least four times why it was more and they kept telling me it was government fees/taxes and I was stuck with it. Since it was a wedding, I didn't want to lose out on a room (couldn't find one on my own). They NEVER told me I was booking though a third party and they were charging me fees. This should be illegal.

Desired outcome: I want the extra fees I should not have been charged refunded. I may take this up with my credit card company also.

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Peter Weldon
, US
Mar 15, 2022 10:30 pm EDT

Entirely agree with all comments, this organisation redirected my browser, I thought I was on the hotel website, do not use these people and watch out for the redirection of your browser

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Willi Josef
, US
Aug 21, 2021 3:18 pm EDT

Never ever I'll book with Hotelvalues.com.

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D
David Winch
, US
Jul 23, 2021 12:09 pm EDT

beware: this is a fraudulent organization, charging huge markups and a no-returns cancellation. policy! I am complaining to Consumer Affairs Canada, as it should be illegal in Canada

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N
10:41 am EDT

HotelValues Unethical service

Hotel issue:
1. June 6, 2021. Went to theknot.com/minnandjames
2. Clicked the link for "book rooms" at the Comfort Inn & Suites, ‘use code TF03S3'
3. Link to a website with "guest reservations"at the top in the black bar, below that were photos of the Comfort Inn lobby that I recognized. The only other thing on the top of the page was a phone number
4. I selected rooms for two nights, two rooms each, and realized there was no place to put the code for the wedding event, so I called the number on the page
5. A man answered confirming that I was calling for the Saint Johnsbury property. He said that the price I was getting was for the code for the wedding even though I couldn't enter it. He also said that the extra fees charged were because the property was doing deep sanitizing, no one would be using my room for three days prior to my arrival
6. I completed the purchase online, as I didn't have much of a choice of hotels in the area and he told me that I was at the right place for that wedding price, $186 per night for each room for two nights.

Both are in the name of Nolan Kitfield & [protected]@comcast.net

Guest Reservations - Reservation Confirmation #R2572970389

#1. Booking Ref. Number
GL662104OG58A1

Subtotal US$372.30
Tax Recovery Charges & Service Fees
(See Details Below) US$125.65
Total US$497.9

Guest Reservations - Reservation Confirmation #R2572977386
#2. Booking Ref. Number
[protected]

Subtotal US$372.30
Tax Recovery Charges & Service Fees
(See Details Below) US$149.71
Total US$522.0

7. I then found out that the wedding price should've been ~$137 per night with the code (total of $694.12 for two rooms, two nights)- as you can see the added fees are not even consistent
8. I searched online for the hotel name specifically and called them with their number, they confirmed that they have rooms for that price in a wedding block quote they also confirmed that a reservation that comes through agoda.com with my name on it. The hotel itself could not cancel my reservation, they said I would have to get back in touch with the other people. They also said that the information about the sanitizing/3 days empty was not true
9. I called the number from the original website again and was told they couldn't do anything about it because it was a nonrefundable reservation, even though the information given to me was false. They said they would open a query with the hotel partner because the hotel partner would be able to offer a one time cancellation.
10. A day or two later I received a V email that said they spoke to the hotel and the hotel refused to allow a cancellation
11. I called the hotel and they said they did not receive any calls about the situation or my reservation
12. I called the original phone number again and was told that their company name was bookaroom.com
13. I placed a complaint with the Better Business Bureau
14. My credit card has been charged for the two rooms at the exorbitant rate and fees based on the conversation

I would like to get this matter resolved, through cancellation and refund IMMEDIATELY, or an adjustment to the actual cost of $694.12 for two rooms, two nights

Different companies/websites referenced in various communications in this situation:
Guest Reservations
Hotels.com
Getaroom.com
Agoda.com
Hotelvalues.com

Desired outcome: cancellation and refund IMMEDIATELY, or an adjustment to the actual cost of $694.12 for two rooms, two nights

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C
7:26 pm EDT

HotelValues Hotel booking site

On June 12th I attempted to book two nights for June 18 & June 19th with checkout of the morning of June 20 at a hotel in Walnut Creek. The confirmation email showed the reservation was for June 12 with a total price of $239.56 for one night. When I called the customer service team, several representatives refused to modify or cancel the transaction. So I booked through the hotel directly for two nights for a total price of $313.25, which is really all I wanted to do in the first place. I recommend avoiding hotelvalues.com because it is indeed a rip-off.

Desired outcome: Refund

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J
8:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HotelValues Tax and recovery fees!!! Also pretending to be the hotel I wanted to book with!!!

This is 1 very sneaky company. Do not go through them, they will charge an astronomical fee for taxes and recovery charges after you book your room! It is not up front like they say it is! There is no way to get a credit back either! I would like a refund of that fee! I as driving and having my 12 yr old daughter doing the reservation, I would never have agreed to this. I am recovering from cancer treatments and exhausted from driving all day! Talk about being taken advantage of! Never again!

Desired outcome: Refund

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About HotelValues

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HotelValues (HVS) is a global hospitality consulting firm offering services such as valuation, feasibility studies, and asset management. They also provide industry research, training, and executive search for the hotel sector.
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Overview of HotelValues complaint handling

HotelValues reviews first appeared on Complaints Board on Jun 23, 2020. The latest review Exceptional Comfort and Service at HVS Spa Retreat was posted on May 17, 2024. HotelValues has an average consumer rating of 1 stars from 261 reviews. HotelValues has resolved 0 complaints.
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  2. HotelValues phone numbers
    +1 (800) 327-1200
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HotelValues is ranked 35 among 112 companies in the Hotels and Accommodations category

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