HotelValues
reviews and complaints

On the 4th July 2022 booked a room. 5 Minutes later cancelled the room on the 4th July 2022. Clearing stating in terms and conditions if it was cancelled before the 7th July 2022 a full refund would apply. They took the money on the 8th July 2022. Knowing I had cancelled on the 4th July 2022. I have sent several emails they muck you around. No refund. I am financially ruined. I have sent all Documents and they still keep mucking me around. Give me back my money. I have paid for services I did not receive. This is illegal.

Getaroom CN02676976

Cancellation number # R3534071197

This has ruined my family financially and me. Please refund my money. It is not a small amount.

I booked at the hotel Holiday Inn Resort Aruba from july 1 to 4 2022 for three people.

We had a problem and could not travel.

You charged three nights at my credit card on june 13 for 1.488, 88 Us dollars and it was supposed to be charged just one night. Please I need the money back, Thank you a lot.

Confirmation number R3474885226

E mail: [protected]@gmail.com

we stayed at the Mecure hotel Bristol all booked in for the February 18th 22 for a long weekend.

On arrival we were told the the pool wasn't working and limited leisure facilities which was very disappointing but that was only the start. My partner and I had a room and my daughter was in another but omg my partner and I got into our room and the smell of mould and damp (to which I took photos). I called reception and they said to take photos and send them down so I did 30 minutes later they allocated us another room. My daughter got into her room and wanted a rest when she pulled back the top covers discovered blood stains on what was meant to be clean sheets. Our room had mould around the windows, kettle was so disgusting I didn't even touch it let alone make a drink.

Our new room was better and bigger upgraded from double to a master, no remote so couldn't change tv channels and the mould in the shower again !

I asked reception on the saturday morning for house keeping to make our room, on our return no clean towels, no replacement tea, milk or sugar I give up. We paid a total of £737.04 (with taxes) and were told by the manager to ask for a refund.

I made a reservation and when we arrived at hotel they said it was fraud.

The number for this company is [protected]

Guest Reservations

Thank you for booking your hotel reservation. Your reservation has been prepaid and is fully guaranteed. Rest assured, your reservation has been successfully submitted to the hotel.

Upon check in, please present a valid ID and major credit card for incidentals only.

If you have any questions or require any additional information regarding your reservation, please contact our customer care department.

Reservation Details

Status CONFIRMED

Booking Confirmation # R3589502716

Arrival Saturday, Jul 30, 2022

Departure Monday, Aug 01, 2022

Costs & Fees

Subtotal US$427.28

Tax Recovery Charges & Service Fees

(See Details Below)

US$167.37

Amount Paid US$594.65

This payment will be processed in the United States and will appear on your statement as "cci*Hotel Res".

By booking this reservation you have accepted the Terms and Conditions.

Hotel Details

Hotel Holiday Inn Club Vacations Oak N Spruce

190 Meadow St

South Lee, MA 01260

Rooms 1 Villa 2 bedrooms

Free Cancellation

Customer and Travelers

If you call [protected] you can confirm with guest services manager that there was no actual reservation.

In June my daughter made room reservations at the Hilton Garden Inn in what she thought was Clovis, New Mexico. The reservationist booked the rooms. at the Hilton Garden Inn in CLOVIS, CALIFORNIA AND NOT NEW MEXICO. In fact she wasn’t told that there is NO Hilton Garden Inn in Clovis, New Mexico.

The error was not discovered until we were on our way to Clovis, New Mexico. My daughter immediately called the 800 number. The “jerk” she talked to was rude & hard to understand. He refused to make any adjustments and a charge of $790.64 was posted to my charge card for rooms in the WRONG CITY!

Now, I ask you, “doesn’t it make sense that booking agents would let clients know their is no hotel in the city they are requesting?

I’m requesting CCIH0TELRESERVATIONS CREDIT my charge account $790.64 for a booking mistake made by one of your agents.

Sincerely.

Barbara Breeding

email. [protected]@att.net

972,270.0112

310 Clearfield Dr.

Garland TX. 75043

Number one the way their website is set up it makes you think that they are Hyatt Regency Hotels, they are NOT. So we booked a room for two nights online. I should of known something was fishy because in their confirmation email no where in the email does it say the name of their company or any contact information. Wake up the next morning and they are two bookings on my credit card. One for the the two nights I did book and another for FOUR nights we did NOT book! So after doing some digging online i found a well hidden customer service number. I called their 800 number and was told it was an error on the four nights and they would cancel it however there would be a $177 cancelation fee! A cancelation fee on a room I didnt book? The customer service was horrible and they guy acted like he could care less so I asked to speak to a supervisor and put on hold 24 minutes before being hung up on, so I called back and put on hold 17 minutes before being told the supervisor would call me back, and yup you guessed it I never got a call back! I will be disputing this with my credit card and emailing Hyatt Corporate to advise them of this companys shady practices.

I was looking for hotel for one night in somers point NJ and searching different sites. On Sunday evening at approximately 8:30 p.m I booked on agoda.com for July 28 at Sonesta. Which I don’t dispute and that was my intention. A few minutes later I received a email confirmation from hotel values.com for the same hotel at a much higher price with a pending non refundable charge. I called to cancel at approximately 9:00 p.m.and the representative sounded suspicious and unhelpful. He told me another travel site is involved and won’t refund the money but won’t tell me who the travel site is. This is after keeping me on hold for about half hour. The charge is $184.70 for the room and $103.81 for taxes

I thought I was booking directly with a hotel. When I went to review the cancellation policy on the booking I was considering, the purchase went through on my credit card. I tried to cancel right away and got an email receipt of the cancellation request. I tried to reach someone at this company to confirm when I will be credited the amount I paid in error. Can not find a way to talk with anyone at all. This has been an incredibly frustrating experience.

I made the mistake of confirming my booking, Realized I needed to call directly because we had a group rate so I canceled within 5 minutes. That cost me $325! They gave me back $92 from my booking. I called to talk to someone, they gave me a case number. A month later they say they are still waiting on a response from the ppl they deal with. That is some bull crap. A few times they admit it is wrong but then say they have no control over it.

Completely scammed my family masquerading as lowes sapphire falls direct website. Double charged the overpriced scam hold for the stay, added two hundred seventy four dollars in scam fees, overpriced the room from the two hundreds to three hundred sixty one dollars! Bad karma to you. You will have to answer to jesus for this one, stealing from others won’t go unpunished.

I planned a family weekend to hershey park and Normally use expedia but was looking to compare prices. I googled Days Inn front desk to see their own price for the weekend and thought it was them with a special rate for two rooms at 1368.. its only after putting in credit card info and reaching the bottom page the total price pop up to a extra 702.20 for extra service fees.. I clicked back to cancel it didn't allow, called their number and was told too late to cancel.. total came to 2070.46 for 3 nights.. I yelled that's extremely large sum to charge for service and no other never will do this..

I went on the Tue by Hilton website... or so I thought. Called and got a room for a event I am attending and was told I was getting the lowest rates. Turns out that the lowest rates were 95, 89 and 85$ more expensive than the hotel prices. How do I know that well I am glad you asked, got three different conformation emails that was a little weird so when I get to my hotel I have to get my room key re done each day. I asked why etc... found out the room rates and did basic math. Called the customer service and for my booking on [protected] I had to cancel on 7-9-2022 to get a full refund. Doing that basic math doesn't add up. I called customer service and was offered a 20% refund of my 600$ total charge for 40 and some change... again doing that basic math thing this doesn't add up. DO NOT USE THIS SERVICE! Now I am on hold and I bet they are waiting on me to hang up so we will see how long this hold music last.

Today I was looking for a hotel room in O'Neil, Nebraska. I went online to search. I'm pretty sure I used search terms "expedia O'Neill NE".

One response listed a Super 8 room for $74.44. I booked it. Later I looked at my email receipt and saw that it was for $119.24. There was a $44.80 charge for "Tax Recovery Charges & Service Fees". There was no mention of this charge in the online offering.

After booking through Hotel Values, which is part of AGODA they accepted my booking and instantly took over $1,400 in room fees. When I cancelled the booking (within the hotels cancellation terms) two days prior to my arrival Hotel Values did not refund the money. Upon checking with the hotel they also have not received any funds. There is no way of contacting Hotel Values and when I logged in to Agoda there is no record of my booking. When I send the Help Desk my booking number they say there is no record of the booking! Complete scam. BEWARE.

On 6/02/22, I googled for hotels in Rome, Italy and found Marcella Royal Hotel with reasonable prices. Believing that I was on the hotel's website (www.marcellaroyalhotel.guestreservations.com), I made a reservation for one room for two nights (9/28/22, 9/29/22) AUD$359. I then received an email from hotelvalues confirming I had paid a total of AUD$717.09 with my Mastercard. It mentioned an Euro24 resort fee which had not been mentioned before I paid. I was very confused. I emailed the hotel immediately and found out the booking was not with them. I then emailed hotelvalues.com, which bounced and then found out they also trade under getaroom.com. I emailed them straight away and received a case number. I sent a reminder on 18 and 30 June. No word to date. I lodged a dispute claim with my bank, providing all evidence.

I find this unethical and am appalled this behavour exists in 2022.

Please see image of booking page attached.

I was booking a hotel in Toronto I thought through booking.com . for 11th to 15th June.

I believed a booking was made but received no confirmation so thus thought it had fallen through.

To my surprise a found a debit on my credit card statement on 7th June for £2080 after the booking commenced on 4th June.

So it was for the wrong dates and anyway not advised in time .

On 6/28/22, I googled for hotels in Columbia, MO, and found La Quinta with reasonable prices. Believing that I was on the hotel's website, I made a reservation for one room for two nights (7/22/22, 7/23/22). I paid a total of $284.79 with my Visa card, which includes the room charge of $185.30, and a Tax and Service fee of $99.49. Next day, on 6/29/22, I cancelled the reservation because of some unexpected change of my travel, I found that I would get no refund at all. I called the number [protected] listed on my cancellation email, I was told it is the policy of the company to issue no refund for booking via hotelvalues.com. This is totally a ripping off. I will call my credit card company to refute this payment, and will contact La Quinta in Columbia, MO, to terminate working with hotelvalues.com for good.

June 26,2022

Made a reservation for the Hampton Inn in Hagerstown Highway on Dual Highway they booked me at the wrong one even though I said over and over again which one. Then I called right back after getting confirmation email to switch the reservation and they won’t do it-only offer me a 20% discount to stay at the wrong hotel. They are giving me the run around now about refunding my money. They are a scam.

Booked a room through this rip-off company. Called, booked, was guaranteed early check-in, and prepaid with my debit card. Once family arrived at motel 30 minutes after the time we was promised to check in (noon). The lady working the front desk was extremely rude and raised her voice. She yelled that online booking didn't know what they was doing and she absolutely would not let them check in until after 3pm. Also the photos online were nothing like the motel! This place was dirty and there were even charcoal grills sitting outside some of the rooms (like people were living there!). Called booking company back three times and was hung up on all 3 times. Put on hold for 30 minutes plus then disconnected all three times. Do better and have better customer service and support!

I booked a room for June 11, 2022 at Hampton Inn in Webster, Texas. I thought I was on the Hilton website for bookings. I was in a hurry and didn't pay attention to the details. The room was $149 per night. They charge me $66.63 for tax recovery and service fee. Normal service fees are usually between 10 % to 20%. I checked with the hotel prior to leaving that day and they said the room would have cost $148.19 included all taxes. Therefore I assume that the $66.63 was a service fee charge of 45%. I'm OK with a service fee however 45 % is excessive. I called both the hotel and company and they would not confirm the cost of the hotel room. I called my VISA company and disputed the $66.63 charge and they resolved it and I got back that amount. Two takeaways: (1) If service fee is excessive dispute the amount with your credit card or (2) Find the phone number of hotel that you are trying to book and call them. It is best not to book online unless you are 100 % sure it is the hotel company where you are trying to book.