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HotelsOne.com

HotelsOne.com review: Hotel reservation not made

A
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11:38 pm EDT
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March 27, 6PM Central. The website is not transparent. It is not clear that the credit card will be immediately charged. No confirmation email is provided. A recorded message is only available to address already-made reservation. This message refers the caller to the confirmation email, which is not sent. Overall, the url of the website gives the impression that the hotel is being contacted directly. It is not obvious that a third party site is being contacted. In short, the service is not provided, and there is no way to contact the company and dispute the service and charge,

Claimed loss: $857.17

Desired outcome: Please refund the charge.

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