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HotelsOne.com Customer Service

30
Complaints29
Pending11
Resolved8

HotelsOne.com, L.P.

5810 Santa Maria Ave., № 205
Hale Center
Texas
United States - 79041

Customer Support Phone Numbers

800 0397 4442(European Countries) 1 0
+1 888 273 4683(USA & Canada) 7 2
+44 203 027 6614(United Kingdom & International) 1 1
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HotelsOne.com Complaints & Reviews

Hotelsone.com / Unethical Behaviour no refun

Li
Jul 21, 2019

On the 15th of June 2019 I cancelled a reservation 8144493628390. It stated that I had 30 days to receive the refund. I had not received a refund so I contacted Hotelsone customer service line. They stated that they had sent me a refund on the day and to check with my bank. I checked with...

Hotelsone.com / hotel room reservation

Ti
Jul 14, 2019

Itinerary #: 8142034294465 We booked and paid for a king suite thru your website but your company reserved a queen suite for us yesterday!!! The hotel tried to get us into a king suite & correct your mistake however they were booked full. I demand a refund for the difference you guys ripped u...

Hotelsone.com / mistakes on booking stay at microtel inn & suites in columbus, ohio

Jc
Jun 27, 2019

The online and paid booking was for a one night stay in Columbus, Ohio with booking # 8139509960103. When we arrived in Columbus Ohio the hotel could not be found and with help from locals, the Microtel destination was determined to be in Columbus Georgia. On the booking confirmation...

[Resolved] Hotelsone.com / hotel reservation cancellation

De
Jun 18, 2019

Itinerary # 8122576481528 We called to cancel a reservation on 6/17/19 at 4pm due to travel changes. According to the cancellation policy we had till 11:59 pm on 6/17/19 to change or cancel with no penalties or fees. My wife call the customer service number and requested the cancellation the...

Hotelsone.com / reservation cancellation

Tj
Jun 03, 2019

I made a reservation with Hotelsone.com, for a destination in Destin Florida. Within minutes I realized I had the wrong dates on the reservation. I cancelled the reservation. Shortly afterwards I found that I could make the original dates work, and called to have the reservation reinstated. No way...

Hotelsone.com / not being able to cancel a reservation due to transfer of job

Mi
Jan 07, 2019

My name is Michael Crismon. I thought I went to the Hilton's reservation website. I made a reservation at the Admiral Hotel (owned by Hilton) in Mobile, Alabama. The date was Feb. 28th. 2019. I have to cancel this reservation but was told by Hotelone that I could not cancel. Hotelone...

Hotelsone.com / not being well informed before making a reservation.

Cl
Dec 22, 2018

On dec, 22, 2018 after looking at different proposal, I decided to make a reservation by your organisation. I was given a confirmation number: 8109485109047 and my account was debited $270.56 on my Master Card, Costco This occured and confirmed at 13, 22 hr Further I received a phone call...

Hotelsone.com / itinerary 8155749162363

Wi
Oct 24, 2018

Need to change arrival date from Oct. 30 to Oct. 29. Can't do this on your web site without canceling the reservation. Need to change arrival date from Oct. 30 to Oct. 29. Can't do this on your web site without canceling the reservation. Need to change arrival date from Oct. 30 to Oct. 29...

Hotelsone.com / hotel reservation

St
Oct 17, 2018

I booked a room with Hotelsone.com several weeks ago, and have since needed to change my plans and cancel. Its impossible to cancel on their website, and after holding for more than 30 minutes got ahold of someone who told me that their "system has been down" for two days and is still down...

Hotelsone.com / 30-day refund policy unacceptable

Pa
Oct 15, 2018

Cancellations no. 1128331814 and 1130710075 - The View Hotel, Eastbourne, U.K. 17/18 October and 18/19 October 2018 Cancellation date: 15 October 2018 Dear Sirs, Owing to a change of plan for family reasons, I have just had to cancel the above two bookings I made via HotelsOne.com. When I...

[Resolved] Hotelsone.com / service complaint

Ja
Aug 14, 2018

Today I tried to submit a cancellation for a reservation. They stated it could take up to 30days to reverse with my bank. In working with my bank USAA which is wonderful they said all we needed to do was call and get a transaction number from HotelsOne.com and they could immediately stop...

[Resolved] Hotelsone.com / room reservation

Me
Aug 08, 2018

Booked a room in Hamilton Canada at the Hamilton Plaza Hotel and Conference Center. The reservation was confirmed the day before- when we arrived they had no room for us and did not seem to care. We were in a strange country with no where to stay. We had to book a room for a lot more than...

[Resolved] Hotels One / I want my money back

Gi
Jul 18, 2018

Hotelsone allowed me to make a reservation at the Super 8 hotel in St-Jérôme, Québec, Canada. Reservation number 311144396. However the hotel was full. no room for ma reservation. I had to rent a room a the Confort Inn instead. an amount of 154.57$ was taken on my credit card. Been trying for 3 weeks now to have my money back without any success.

Hotelsone.com / refund process (hotelsone.com itinerary number: 310234118)

Bi
Jun 21, 2018

I booked a hotel on my credit card I made one minor mistake, and made my booking for 4 days instead of 3 days. i phoned to have the booking changed. They told me they could not change the booking, i had to cancel the booking, i would get 100% refund, and then re-book. When they tried thi...

[Resolved] HotelsOne / itinerary 309599010- request to cancel made 6/10

Pf
Jun 12, 2018

Hello, I booked a reservation on 6/9 at 9pm et for a trip in december 2018 but made a mistake on the process I was to follow using a certificate I purchased from the hotel directly. I was immediately charged for the reservation as per hotelsone policy. I tried to cancel on line and wa...

HotelsOne / refund not credited to account

Mp
Mar 14, 2018

I was told I would receive a refund on Itinerary number 294798780 in the name of Mia Porvaznik at the Best Western Plus Hovell Tree Inn, Albury Australia for 1 night 25th January 2018. The Global Escalation Team at EAN has repeatedly said they have credited the $376 back to my credit card...

Hotels One / over charged on motel reservation

An
Jan 07, 2018

I made reservations with Motel 8 in Chico CA for 2 nights arriving on 12/26/2017 checking out on 12/28/17. I was charged $186.24 which is correct. I then received a strange unbusiness-like call later asking me to verify some things. This call was not made from Motel 8 in Chico Ca. Thi...

[Resolved] HotelsOne / credit card charge

Bu
Nov 08, 2017

I received my credit card bill in today's mail. Much to my-displeasure I have been charged on 18/10 $137.00 for what? I have never made booking through this online site or by phone. As a matter of fact have never heard of you until I received my bill. Please reply with direction to correct...

[Resolved] HotelsOne / an amount never received about a room cancellation.

Jo
Nov 04, 2017

On August of this year, my wife made à reservation for a room. She was looking for a room in New Brunswick Canada. By writing New Brunswick on web for her search, she found a room at a Best Western plus but on Brunswick drive in Georgia. Couple of minute after when we saw the mistake, we tried...

HotelsOne / magnuson hotel refund/ email/ system down

Sa
Oct 11, 2017

Hi my name is savannah I was trying to find an affordable hotel for my 3 year anniversary on 10/11/17 and had reserved a room on this date till the 12th it accepted the money from my card and I went in to check it out when I saw it was rated a 4 star hotel I reserved a non smoking room my...

[Resolved] HotelsOne / refund payment not received - cancellation# 137839023218

Di
Aug 24, 2017

I booked the Ramada Inn in Drumheller for Aug6-8, 2017. I paid for the hotel through Hotelsone on April 24, 2017. I cancelled the reservation on Aug 01, 2017. I am waiting for a refund to my VISA card. I called customer service asking for the refund and Kerth told me it was processed to...

HotelsOne / incredibly rude customer service staff

Pr
Jul 29, 2017

Even hung up on me 8 times as I was trying to get something taken care of. Probably the worst Boston era service I've ever dealt with. Stay away. Do not book with hotelsone. I booked and in 12 minutes realized it was the wrong. I called in and very rudely she said no cancelation. I...

HotelsOne / cannot provide a breakdown of charges

Al
May 30, 2017

Everything was booked and set up just fine. But the receipt i was emailed did not provide me with a breakdown of charges for fees/taxes and such. When i asked the hotel at checkout they said I needed it from hotels one. When asked, hotelsone says they cant because its a packaged...

HotelsOne / hotel booking / customer service

Wj
Apr 05, 2017

This company doesn't deserve to be in business. They add no value to the hotel booking experience. They will bill incorrectly. You will not be able to get in touch with anyone who can fix the situation. You will not be refunded anything ever. Stay away, better yet run away They will not meet...

Hotelsone.com / hotel fee

La
Aug 08, 2016

My 12 year old daughter booked a room on line hotelsone took $376.42 off my credit card. I contacted them and they put me on hold while they contacted the hotel. The hotel told them to refund the total amount of my money. Now there playing games. I want my money back it's not theres. They...

Hotelsone.com / this company is a rip off and everyone, especially veterans should never use it

Ga
Nov 24, 2012

I couldn’t get on to the Sheraton Hotel Web Site, so I finally tried the HotelsOne site. They showed only two rooms left and both were $480 per night. We wanted to stay at the hotel (Sheraton Harbor Island) since we were having a military reunion at a restaurant next to the hotel. I...

Hotels one.com / terrible customer service

Rc
Oct 18, 2012

I needed to go visit my son in college. I booked the room on Super 8 website but it routed me to hotelsone.com. Somehow when arrive, the rep tells me my reservation is for another date and that I could cancel the reservation. Two months later, 8 emails and 50 minutes on the phone just to...

Hotels-one.com / additional payment

Ja
Sep 14, 2012

I booked a room from Hotels-one.com. The day I was leaving they gave me additional payment for the services I used. They took money for cleaning, TV and etc. They have problems as I didn’t use all this things. They will never get one single penny from me!

HotelsOne / bad experience

Sl
Jul 22, 2012

I with my wife decided to spend our vacations abroad and we choose HotelsOne website for booking a lux room. They promised us the lowest prices on the market and if we’ll find more low prices they’ll return money. I think it was the most awful hotel in our lives but the price was definitely the lowest! ###!